Research Director

Help B2B software clients to create personalized win, loss, and churn research programs that align with their specific learning objectives. Conduct deep detailed buyer and customer interviews to identify key insights and opportunities and uncover why clients are winning or losing deals. Exceed interview targets on a quarterly and annual basis. Provide clients with ongoing trend analysis updates and executive-level presentations of findings and recommendations. Work closely with client success team and client success partner on all aspects of client management.