Job Description
Accountabilities:
-Engage with customers via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
-Build rapport and trust by asking thoughtful questions, understanding member needs, and providing accurate solutions to reduce transfers and escalations.
-Process insurance transactions such as endorsements, cancellations, and coverage updates while maintaining compliance with regulatory and internal standards.
Requirements:
-Minimum of 6 months of customer service experience (healthcare, retail, hospitality, or similar); call center experience is a plus.
-Strong written and verbal communication skills with a professional and empathetic tone.
-Ability to multitask across multiple applications while maintaining focus and accuracy.
Perks:
-Fully remote work from Texas.
-Structured training and career development program leading to a licensed insurance professional role.
-Supportive and collaborative team culture with an employee-first mindset.
About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.