Sr. Customer Success Manager

About the Job:

• Be the central touchpoint for customers, orchestrating the post-sales customer lifecycle.
• Manage the customer relationship, drive product adoption, and guide the customer on Segment.
• Ensure customers derive value from the platform, ultimately renewing and growing their relationships.

Responsibilities:

• Develop and execute strategic roadmaps for product adoption and customer satisfaction.
• Identify and expand opportunities to deepen customer engagement and account growth.
• Proactively identify risks, prioritize opportunities, and develop mitigation plans for key accounts.

Qualifications:

• Proven experience working with Fortune 500 companies.
• Expert in strategic planning and data-driven insights.
• Strong collaboration and influence skills to align internal teams and stakeholders.