Job Description
Provide customer service to those who have general questions regarding their funding with us, while also supporting our award-winning Account Servicing Department. Work collaboratively across the organization to drive customer satisfaction and efficiency. Handle Inbound customer contacts requiring advanced English & Spanish fluency, both verbal & written. Contacts can be balance inquiries, payoff information and general payment support. Be part of a high performing culture that is both collaborative + supportive, customer and results-driven, where people love to come to work. Enjoy hands-on, 1:1 coaching as part of continuous development. Meet and exceed departmental key performance indicators and service level agreements.
About Forward Financing
Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada.