Job Description
Establish and maintain superior customer service to policyholders, agents, marketing centers. Manage ongoing claims by requesting further medical, financial documentation or investigations as required and consult with specialists in all areas. Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits. Make decisions on claim benefit eligibility determination and communication decisions to stakeholders. Document the claim file to ensure an accurate record of events that transpire in the claim handling. Obtain proper file information and review with policy provisions to verify eligibility. Accurately maintain claim records on system to ensure accuracy of reserve calculations.
About Manulife Financial Corporation
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.