Ensure the success of our most strategic customer programs by leading technical programs with our Premium Support customers.
Be the primary interface between our key customers and our internal teams, advocating for mutual success by championing the needs of our customers with internal teams.
Define success for our customer programs, including how we measure it, and how we get there.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses, equipping organizations with the tools to power navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of its flexibility, security and privacy compliance.
Lead and grow high-performing platform engineering teams.
Set technical direction and drive multi-quarter platform initiatives.
Design and evolve internal platforms for product teams.
Vanta's mission is to help businesses earn and prove trust by making security continuous and verifiable. They empower companies to practice better security, automating security monitoring for compliance standards. Vanta has a kind and talented team.
Drive the building of a technical roadmap and impactful solution that will support ambitious business goals.
Build the controls and processes for continuous delivery and evolution of infrastructure and applications, driving automation through all stages.
Provide expertise and guidance in the areas of DevOps, cloud, platform and infrastructure engineering, both internally and in client sites.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator.
Drive technical direction across multiple teams and systems, ensuring decisions support both immediate delivery needs and long-term platform goals.
Translate ambiguous business needs, emerging opportunities, and complex technical challenges into actionable technical strategies and execution plans.
Serve as a trusted technical advisor across teams, helping stakeholders align around technical approaches, priorities, and tradeoffs.
College Board helps over 7 million students a year navigate from high school to college and career. As a mission-driven, not-for-profit organization dedicated to excellence in education, College Board has pioneered programs like the SAT® and AP® to expand opportunities for students.
Lead the design and implementation of key projects, delivering innovative solutions.
Collaborate with Product Managers to define project scope, timelines, and resources.
Mentor others and assist in hiring and onboarding new talent.
Prolific is building the human data infrastructure that's reshaping the landscape of AI development. They connect researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback.
Responsible for customers establishing a technical foundation in the ServiceNow Platform and designing solutions that deliver outcomes.
Guides ServiceNow, partner and customer employees on the engagement team to provide a solution designed for long-term success.
Works with the customer across executive, platform owner, enterprise architects, and development teams during implementation of solutions.
ServiceNow is a global market leader providing AI-enhanced technology. They empower organizations to find smarter ways to work by connecting people, systems, and processes and serve over 8,100 customers, including 85% of the Fortune 500®.
Act as an expert across an assigned term of contracts, typically engaged in ServiceNow’s largest most strategically important accounts, providing architectural guidance, technical governance, and best practices.
Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy.
Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work, with a purpose to make the world work better for everyone.
Lead large-scale enterprise transformation projects from initiation through successful delivery.
Manage engagement governance, timelines, scope, risks, issues, change management, resourcing, reporting, and program financials.
Execute projects using ServiceNow leading practices and the Now Create methodology in collaboration with customer teams and delivery partners.
ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. ServiceNow is building an AI-native culture where technology and talent are unstoppable together.
Own complex post-sale technical relationships, guiding onboarding through adoption and renewal.
Lead technical implementation, including integrations, configuration, and security reviews.
Partner with Customer Success Managers to proactively identify risks and drive expansion opportunities.
1Password is building the foundation for a safe, productive digital future. We ensure every identity is authentic, every application sign-in is secure, and every device is trusted. We are a fast-paced, dynamic environment, with over 180,000 businesses trusting our products.
Help drive development of the Hirevue Interviewing Product Line, utilizing the best development techniques, patterns, frameworks and libraries.
Analyze Product Requirements and write Technical Designs, writing simple, clear, secure, resilient code and unit tests.
Collaborate in and/or own the Research and Planning of new Initiatives, resolving complex problems and broadcasting knowledge gained.
Hirevue transforms the way organizations discover, engage, and hire talent with its end-to-end hiring platform. This platform features video interviewing, assessments, and conversational AI and has hosted millions of interactions for over 1200 customers globally.
Responsible for understanding the relationships and desired outcomes established during the sales process.
Building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
Shape how technical implementation and deployment scales, ensure consistency and quality across teams, and directly influence retention, expansion readiness, and customer trust.
1Password is a leader in providing secure, user-friendly password management and identity protection solutions, trusted by millions of users worldwide. At 1Password, they believe in creating a culture that values diversity, innovation, and personal growth, offering a collaborative environment where every team member can thrive.
Own executive relationships across a portfolio of strategic enterprise accounts; serve as the single point of accountability for client outcomes, satisfaction, and growth.
Co-develop and execute account strategies that expand Valiantys' footprint across SDLC tooling (Atlassian, GitHub/GitLab), AI-enabled delivery, DevOps, and cloud infrastructure.
Lead solutioning for complex pursuits — partnering internally to scope DevOps, platform engineering, and AI-augmented SDLC engagements.
Valiantys is one of the world’s largest Atlassian partners, helping organizations work better through scalable, people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint, we support customers across industries.
Lead multiple concurrent software implementation programs and strategic initiatives.
Coordinate cross-functional teams across engineering, product, and operations.
Identify risks, dependencies, and blockers early and proactively drive resolution.
Grant Street Group is an innovative company that supports government agencies and financial institutions through specialized SaaS solutions. They focus on tax collection, electronic payments, and bond auctions. Their work environment is meaningful, complex, and highly collaborative.
Own the architecture, development, and evolution of the AI-native answering service platform.
Actively write and review production code, set technical direction, and build the engineering team.
Partner with product and clinical teams to align technical roadmap with business strategy.
PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative and tech-forward culture.
Lead the design and evolution of Fieldguide's core platform services.
Build platform capabilities that compound the leverage of product and AI engineers.
Define the architecture for how new product capabilities get delivered across environments.
Fieldguide is automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, remote-first and backed by Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, and more.
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
ServiceNow is an AI platform company providing solutions to automate tedious tasks. With 85% of the Fortune 500® as customers, they're building an AI-native culture with technology and talent.
Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.
Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.
Be able to provide excellent and timely communication (written and verbal) on assigned projects.
Oversee end-to-end technical implementation processes across multiple product lines and client portfolios.
Drive improvement and standardization initiatives across implementation processes and functions.
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems. They offer end-to-end revenue cycle solutions and a suite of point solutions to clients across the country and recognize that healthcare requires a human touch, and believe that every touch should be meaningful.
Lead End-to-End Implementations, drive customer adoption & change management.
Build the implementation function, collaborate cross-functionally with Product, Engineering, and Customer Success.
Ensure successful customer launches and translate customer needs into actionable internal requests.
Multitude Insights builds modern tools for public safety agencies. They are backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County.
Serve as the primary technical partner to SIs and technology partners.
Lead and support technical sales cycles, including solution design, demos, and hands-on POCs.
Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms.
Netomi is the leading agentic AI platform for enterprise customer experience, enabling agentic automation at scale across the entire customer journey. Backed by WndrCo, Y Combinator, and Index Ventures, they help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.