Director- Strategic Account Management

The Director of Strategic Account Management is responsible for helping to scale a best-in-class account management function. This leader will help establish and maintain strong relationships with key client leaders and project managers across multiple states and products, partner closely with firsthand’s implementation team to build credibility and trust at the earliest stages of a new relationship, and manage day-to-day project activities and troubleshooting as an interface between the internal firsthand teams and the client. This leader will embody relentless accountability in following through on client requests and needs and have a very high bar for delivering with excellence.

Support financial settlements, contractual questions on data exchange, quality programs, hcc documentation, credentialing, billing and other related items. Identify upsell opportunities within accounts and work closely with the Growth team to drive those opportunities; proactively identify and mitigate risks.