This role is ideal for someone who thrives at the intersection of customer success and commercial growth by ensuring customers achieve exceptional value while driving strong renewal and expansion outcomes. You’ll manage a high volume of customer relationships, focusing on renewals, upsells, cross-sells, and contract negotiations within our existing customer base. You’ll collaborate closely with Customer Success Managers (CSMs), Professional Services, Legal, and Revenue Operations to ensure customers see ongoing value and success through our SaaS solutions.
The Channel Account Manager will serve as the primary liaison between our company and our partner ecosystem. This role is responsible for working closely with assigned partners to build strong partner relationships and engagement, pipeline, enable partner sales, support closing deals, and drive overall partner revenue growth. You will collaborate across internal sales, marketing, product, and services teams to maximize partner performance, deliver joint business plans, and hit performance based OKRs through the partner channel.
We are seeking a driven, high-energy individual who is passionate about new business acquisition and enterprise sales. As a Senior Enterprise Account Executive, you will be responsible for executing a strategic sales plan within your assigned territory, focusing on revenue growth and new customer acquisition. This role offers the opportunity to work closely with cross-functional teams to ensure customer satisfaction and long-term success.
As the Senior Manager of Key Accounts, you will be crucial in leading and developing a high-performing team of Key Account Executives, fostering their skills, refining processes, and utilizing tools to effectively present, close, and earn the trust of our largest Corporate Customers, thereby growing the adoption of ezCater features. You will drive team performance by developing and managing account growth plans with Corporate Customers and successfully acquiring Key Corporate Accounts.
Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration. Act as the primary point of contact for clients, ensuring balance between meeting client demands and internal company goals and priorities. Proactively identify opportunities to scale client accounts.
The Strategic Account Manager (SAM) bridges high-level strategy and day-to-day campaign execution. The SAM works closely with clients to understand business objectives, develops cross-channel media plans, and ensures that campaigns deliver both performance and brand impact. This role requires strong analytical, communication, and stakeholder management skills, as well as the ability to translate complex data into actionable recommendations for clients.
As an Associate Account Manager, your primary focus will be retaining, expanding and managing our SMB and self-service customer base. You will proactively engage customers prior to renewals, when they need additional support or when buying signals indicate an upsell opportunity. You will work closely with our Finance, Rev. Ops and Go-To-Market teams to ensure a positive and consistent customer experience.
Lead a team of Account Managers focused on performing inside sales, technical demonstrations, and supporting deals to close. You'll drive a high-performance, high-accountability culture to meet and exceed sales goals and continue to grow our current customer base. Work closely with Customer Success Management team to ensure alignment and client success.
The Strategic Accounts Manager owns the direct relationship with the organization's top commercial partners, working closely with clients to design and execute best-in-class claims programs to deliver an unrivaled client experience. The ideal candidate will manage a focused portfolio of key and strategic customer relationships, leveraging a large network of colleagues across the organization’s functions, and acting as a trusted advisor to the client.
Partner with pharma, biotech, device, and research clients to unlock the full potential of IMO Health’s data normalization, NLP, and trial enablement solutions — advancing real-world evidence generation and accelerating clinical development. Build trusted relationships, drive adoption, and deliver measurable outcomes that enhance research quality, streamline study execution, and support regulatory and commercial success