Provide consistently magical customer service across all customer service channels. Exceed customer expectations by developing creative solutions to problems and working across teams to solve them. Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item. Facilitate feedback loop with other internal teams and support the Customer Strategy and International Digital team with small projects and translations. Gain insight into all aspects of the business.
In this role, you'll engineer long-term value by developing a deep understanding of client business priorities, goals, and risks while crafting business-aligned success plans that drive maturity and ROI. You will connect the dots between product capabilities and district needs, presenting bold but grounded paths forward and proving and growing value through data and storytelling.
As a Tier 1 Help Desk, you will triage and address routine technical issues, usability questions, and general assistance related to day-to-day use of the application submitted via email. You will be working alongside members of the Mighty Acorn team in support of a web-based user application that we built for a client.
The Care Partner Success Specialist plays a critical role in building trusted relationships with care partners—family members, friends, or professional caregivers—who support individuals using our AAC devices. The CPSS ensures care partners are informed, engaged, and equipped throughout the trial and sales journey.
As a Call Center Representative, you will be a vital member of our Customer Care team. You'll handle incoming phone inquiries, providing timely and professional assistance to shareholders. Interacting with shareowners and the investment community, you'll address inquiries ranging from simple to complex, supporting share positions held at EQ by Equiniti.
Take ownership of the family care experience, empowering underserved communities to access quality care. Be a guiding light for caregivers as they navigate the complexities of home-based care. Offer consistent support and accountability, fostering community and connection through peer groups and caregiver events.
Ensure customer success and Raving Fans-level satisfaction by providing efficient and effective product support. You’ll drive these outcomes by troubleshooting complex issues, logging detailed bug reports, collaborating with cross-functional teams, and contributing to a growing library of self-service resources.
The Client Support Specialist will support clients who engage with Lyra seeking high-quality outpatient mental health care primarily via phone and chat, conducting needs assessments, answering benefit, product and technical questions. This is a high volume full contact center environment, requiring focus on calls and chats. Lyra will provide extensive training on how to support our members and meet them where they are in their care journey.
Join the Xplor Pay team as an Implementation Specialist, playing a crucial role in onboarding new merchant customers by ensuring a smooth account activation experience. Orient and train merchants on payment processing equipment and software, providing technical support and resolving issues. Collaborate with internal teams, navigate multiple systems, and maintain a high level of customer experience.
Drive the success of Procore’s General Contractor customers as a Senior Customer Success Engineer, serving as the product champion and subject matter expert. Help customers adopt Procore and realize business performance gains, recommending how to maximize the value of their Procore technology. Collaborate with Sales, PS, Support, Product and Marketing to provide leading-edge technology.