Remote Customer service Jobs · US

You’ll own the executive-level relationship for some of the world’s most sophisticated security organizations, helping them realize measurable gains in Identity Attack Path Management (APM) maturity through our BloodHound Enterprise platform and services portfolio. This role is about strategy, trust, and orchestration. You’ll connect the dots between technical delivery and executive value, working across TAMs, Project Managers, Renewals, Services, and Product to unify the customer experience.

You’ll play a foundational role in delivering on Vitable's promise of better care. You’ll help shape the customer journey from onboarding through renewal, building and executing strategies that drive retention, deepen engagement, and fuel revenue growth within our existing client base.

Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service. Answers the phones and responds to incoming inquiries while utilizing care center training tools. Facilitates patients successfully through the surgery review process, exceeding expectations while meeting the program metrics. Efficiently and effectively manages a case load across a variety of clients and surgical categories.

The Customer Migration Specialist will guide customers through the transition from our legacy platform to our new self-service platform, ensuring a smooth migration experience by providing hands-on support and answering questions, while explaining technical concepts such as APIs and integration steps, and capturing feedback on the software.

As a Patient Accounts Specialist, you will be the stateside representative of our respective subsidiary/PC brand. Our team collaborates closely with internal and external partners to ensure alignment and seamless processing of patient orders. This role maintains regular contact with the patient’s representation and/or the responsible insurance company to ensure timely payment.

This is a high-impact growth role. At Cloud9, your efforts will unlock a repeat-guest engine that compounds revenue, drives referrals, and establishes a five-star brand. You will be responsible for the guest relationship from booking through departure and beyond. We want proactive doers who solve problems in minutes, not hours.

As a Customer Success Analyst at H1, you’ll onboard, train, and manage a broad portfolio of low-ARR accounts across our Medical and Clinical product lines, supporting the Customer Success team through user training, usage metrics and trend analysis, and the creation of standard client materials. You will serve as a trusted partner to clients—proactively identifying opportunities to deliver value and ensuring successful adoption of H1 solutions.

Manage and own relationships across our small and mid-market customer base, ensuring they achieve maximum value from the CipherHealth solution suite while supporting the roll-out of our digital touch engagement model. This role is critical in ensuring these customers achieve value from our solutions through proactive communication, digital engagement, and scalable support strategies. Collaborate with Senior Customer Success Managers on enterprise accounts, providing insights and operational support.

SmarterDx is seeking a Director, Customer Success who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. This position requires exceptional project management, relationship-building, and communication skills.

As a Support Account Manager, you'll handle Federal customers under the Premium Support program, ensuring their success with technical support. You'll be their main contact, working remotely and reporting to the Premium Support Manager. Responsibilities include providing first, second, and third level support, troubleshooting, tracking requests, and organizing meetings with internal teams and customers. You'll need experience in L2 and L3 support and customer-facing consulting.