Support trainers and clients with program questions
Maintain strong customer relationships
Dog Academy is seeking a Customer Support Specialist to assist clients and trainers in our remote call center support team. They value diversity in their workplace and are an equal opportunity employer.
Respond to client inquiries regarding travel destinations.
Deliver professional customer service through phone, email, and online platforms.
Assist with reservations, booking confirmations, and itinerary management.
Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. They are committed to exceptional client care, professional training, and creating memorable travel experiences in a supportive environment.
Supervise a team of appeals and grievances coordinators; develop/implement strategies to improve team performance and efficiency.
Receive, document, and manage member and provider appeals and grievances in accordance with Dignity Health MSOs policies and standards. Prepare and present reports on appeals and grievances activity.
Maintain detailed and accurate records of all appeals and grievances, including documentation of investigations, outcomes, and communications.
Dignity Health MSO offers management and business services that leverage economies of scale across provider types and geographies, leading the effort in developing Dignity Health’s Medicaid population health care management pathways. They focus on coordinating patient care while containing costs and improving quality of service. The company offers a Total Rewards package that integrates competitive pay with flexible Health & Welfare benefits and a generous employer-matched 401k retirement plan.
Responsible for being the main point of contact for TPA (an external client) for new group implementations.
Ensure all requirements are documented in the standard project templates and tools.
Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity.
SmithRx is a rapidly growing, venture-backed Health-Tech company aiming to disrupt the Pharmacy Benefit Management (PBM) sector. They accomplish this through technology and customer service, with a mission-driven and collaborative culture that inspires employees.
Accountable for making decisions supported by policy based on confidential financial information to determine qualification for CICP, Charity programs, or payment arrangements.
Verify coverage and authorization for all scheduled procedures using scheduling and registration information; populate price estimate tool to decide patient portion.
Act as a liaison between patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies.
CommonSpirit has over 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services and is accessible to nearly one out of every four U.S. residents. They are committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training.
Maintain consistent communication with leadership, project teams, and clients.
Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence.
HR Acuity is the leading provider of employee relations case management and investigation software. They help organizations standardize how workplace issues are reported, documented, and investigated, building trusted, inclusive cultures where employees feel safe.
Advise and arrange travel for corporate business customers.
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
Arrange and book domestic and international business travel for air, road, rail, and accommodations.
Amex GBT helps colleagues find inspiration in travel as a force for good and can make an impact on the industry. They offer an inclusive and collaborative culture where voices are valued and provide career advancement opportunities.
Responsible for daily billing functions, including working claim edits and reviewing insurance claims.
Contacts various parties for information on unpaid claims and identifies issues causing non-payment.
Works first-level appeals in compliance with departmental policies and procedures.
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. They are committed to transforming the health care experience with high-quality care for every stage of life.
Serve as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat
Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges
Troubleshoot and resolve technical issues related to our application, distinguishing between user errors and system-level problems
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.