Manage a mid-market portfolio of accounts, driving customer retention and growth through proactive engagement.
Serve as a trusted advisor, guiding customers through onboarding, product adoption, and renewal to maximize value.
Collaborate with sales and cross-functional teams to identify upsell opportunities and resolve issues.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools to help plan, build, insure, and govern the built environment. They cultivate an inclusive, supportive culture and value moving fast and working smart.
Lead and develop a team of Enrollment Specialists to hit daily and weekly performance targets through coaching, huddles, and 1:1s.
Keep operations on track by handling HR tasks like timecards and PTO, and coaching the team to follow processes seamlessly.
Drive continuous improvement by partnering with other leads to fix enrollment queue issues and surfacing opportunities to improve workflows and conversion.
Thyme Care is a market-leading value-based oncology care enabler that partners with health plans, providers, and employers to improve outcomes and lower costs for people with cancer. As a tech-native organization, it combines human support with AI and has a bold vision to become a household name in cancer care.
Partner with CSM/CSS to deliver best-in-class service, provide product walk-throughs, and assist with training sessions.
Document client interactions accurately, identify blockers, and escalate promptly to senior team members.
Maintain a learning plan to expand knowledge of CDK products and dealership workflows.
CDK Global is a leading provider of cloud-based software to dealerships and OEMs across the automotive industry, enabling end-to-end business operations. The company has a large workforce and promotes an inclusive culture with values like 'Stay Curious, Own It, Be Open, and Create Possibilities.'
Investigate and adjudicate workers' compensation claims, including medical-only and indemnity claims in MN, as well as Federal and State Black Lung claims.
Conduct claimant, employer, and provider outreach, set reserves, deny non-compensable claims, and ensure timely, accurate medical payments.
Manage a diary, complete tasks to resolve cases timely, and prepare reports for file documentation.
Argo Group is an underwriter of specialty insurance products in the property and casualty market, offering a full line of products and services for businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc., and the company fosters a collaborative, inclusive work environment that values innovation.
Handle inbound and outbound communications for up to 6 ambulatory practices, including patient inquiries and scheduling.
Document and relay patient information to practices, following established guidelines for medication reconciliation and insurance verification.
Utilize Epic and multiple communication tools to provide accurate appointment details and home instructions.
Boston Medical Center is a nationally-recognized leader in health equity, nursing, and initiatives to combat climate change, dedicated to providing exceptional and equitable care to all. We are a large hospital with a strong sense of teamwork and support, recognized as a top employer and best place to work.
Serve as a key point of contact for customer inquiries, coordinating inbound communications and providing retail channel support.
Assist with digital job site review processes and execute Salesforce processes and procedures.
Develop technical knowledge and customer-facing expertise while supporting departmental and company objectives.
Stego is a company that provides building materials and solutions, fostering a collaborative and growth-minded culture. It employs a team that values employee well-being and development, offering a supportive environment.
Lead the Customer Success organization, driving ARR retention and expansion through scalable strategies and high-performing teams.
Build executive-level client relationships, manage portfolio health, and identify expansion opportunities across markets and use cases.
Establish a Voice of Customer program and partner cross-functionally to ensure seamless client experiences and align product development.
Arbital Health is a healthcare technology and actuarial company that centralizes, measures, and adjudicates value-based care contracts at scale. Backed by leading investors and co-founded by industry veterans, the company serves over 40 clients and fosters a collaborative, fast-paced culture focused on high potential and humble individuals.
Serve as primary trusted advisor for 5-10 strategic customers with 10,000+ employees
Lead enterprise-scale implementations and optimizations of Vanta's Trust Management Platform
Build deep executive relationships with CISOs, CIOs, and other C-level stakeholders
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team with prior security experience, working to serve enterprises at scale.
Handle inbound and outbound calls from Westgate Resort owners to assist with reservations and account inquiries.
Educate owners on timeshare usage rights, process external exchange requests, and offer travel protection.
Maintain accurate documentation and meet quality and performance expectations while using multiple systems.
Westgate Resorts is the largest privately held timeshare company in the world, operating 60+ resorts in top destinations. With 9,000 team members, it offers a supportive and rewarding workplace recognized as a Best Company to Work For.
Own critical early customer moments to build trust and drive retention.
Proactively anticipate and resolve friction with high judgment and autonomy.
Define Concierge standards and playbooks as a founding team member.
Quince is a direct-to-consumer brand offering high-quality essentials at low prices through sustainable, just-in-time manufacturing. The company is a rapidly scaling tech disruptor with a mission to democratize luxury and a culture focused on innovation and excellence.