Responsible for developing client, broker, and vendor relationships through outstanding and responsive service. Represents Luminare Health products and services, manages reporting, plan operations and problem resolution. Works to retain their assigned book of business and identifying opportunities for growth.

The Customer Experience Manager role is responsible for overseeing delivery of services across their assigned portfolio ensuring a positive customer journey and satisfaction, managing contractual entitlements related to the assigned client portfolio.

As a Customer Support Advisor, you'll work within 1st tier support, collaborating with Technical Product Specialists, Customer Experience, and R&D. Your responsibilities include replying to customer inquiries, identifying product issues, logging feature requests, and providing outstanding service via phone, email, and chat.

The Account Specialist will report to an Account Director or Account Strategist and serve as the project manager on client accounts, driving the successful planning, execution, and delivery of client projects, which contributes to client satisfaction and agency growth.

As a Customer Success Manager, you will own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth. You will determine desired outcomes for customers, drive time to value, remove friction points, and ensure outcome value is tracked. You will partner with customers for implementation of operational best practices.

As the Implementation Manager, you will be the primary contact for customers transitioning to Thatch's platform, ensuring a smooth onboarding. You will manage client relationships, collaborate with internal teams to deliver exceptional service, lead the implementation process including setting up the Thatch instance and launching open enrollment.

This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries as the first point of contact for customers seeking assistance involving providing prompt and effective solutions, ensuring customer satisfaction, and laying the groundwork for a positive support experience during European business hours.

As a ‘doer’, you will ultimately be responsible for the crucial, tactical fundamentals of a software application deployment, and the success of the day to day dynamics between the Vector team and our customer. A successful candidate will demonstrate strengths in interpersonal skills and communication. Able to travel up to 50% to customer locations.

The Customer Service Representative assists customers with pre/post-sale questions, basic installations, and problem resolutions by receiving calls, emails and web chats. They will be directly responsible for guiding and assisting all customers, focusing on guidelines, using their time effectively and following-up in a timely manner.

Assist clients in planning and booking their ideal vacations by providing expert guidance on travel options, coordinating reservations, and ensuring a smooth experience from start to finish. If you have a passion for travel and love helping others plan memorable trips, this could be the perfect opportunity for you!