Remote Customer service Jobs · Communication

The Customer Care Representative answers customer questions, troubleshoots complex inquiries, and provides education on our products to ensure our customers are well cared for, and well served. The Customer Care Representative acts as the “voice of the customer” and is routinely involved in surfacing patterns and escalating feedback used in new product ideation and experimentation.

As a Customer Care Associate, Group Orders you will take part in ensuring the highest level of support for our Group Order clientele. You will receive training to be fully versed on the Sharebite order platform, learn restaurant dynamics and operations, as well as develop Customer Support best-practices. This is a specialized role that is responsible for overseeing the flawless execution of daily Group Orders.

As a Customer Support Associate, Nights & Weekends at Uniswap Labs, you’ll be the frontline for assisting users, triaging issues, and ensuring smooth platform operations outside of Eastern Time (EST/EDT) business hours. You’ll engage directly with the community, troubleshoot and diagnose technical concerns, and escalate critical matters as needed.

As a Product Support Representative, T2, you’ll own escalated customer interactions and our collective T2 knowledge base, working closely with our Engineering team to further refine the product. You’ll also help create knowledge base articles that will supply our overall support team with additional troubleshooting resources. Dialpad’s Product T2 team plays an essential role in delivering a positive experience to our customers and fellow internal teams.

You will work closely with Account Managers to support our clients and carriers by managing day-to-day service tasks, processing renewals, and responding to policy-related inquiries. You will play a key role in maintaining client satisfaction and ensuring timely and accurate handling of insurance documents and communications.

Take ownership of resolving both inbound and outbound customer, patient, and health care provider inquiries and support needs. You will be responsible for meeting and exceeding our target service levels in delivering records and information services. Tasks include engaging with customers to resolve concerns via live chat, e-mail, and phone, and analyzing concerns to help enhance our product. Act as a core member of our Fulfillment Team, playing a critical role in the customer’s experience.

This role is focused on ensuring customers have a positive experience with end to end, including product deployment, onboarding, and ongoing support. The specialist acts as the main point of contact for customers, guiding them through product trials, answering questions, and providing technical support—particularly for Power Platform configurations.

We are looking for a motivated and detail-oriented individual to join as part of our Customer Experience and Business Support team. This role requires a strong commitment to customer satisfaction, operational efficiency, and administrative excellence. The position involves working closely with both internal teams and external clients to ensure smooth business operations and an exceptional customer experience.

In this fully remote role, you will primarily support educators by addressing inquiries about their auto and property insurance policies, providing exceptional customer service through phone calls, emails, and live chats to help clients protect their assets. Horace Mann will provide the necessary training and support to help you obtain your Property & Casualty License if you do not already have one.

The Manager, Managed Care Consulting will lead client engagements that focus on managed care strategy, payor negotiations, and healthcare revenue optimization, requiring a balance of consulting capabilities, client management, and communications expertise to drive measurable results for hospitals, health systems, and physician groups navigating complex payor environments. Your role involves leading projects to develop and execute managed care strategies including financial benchmarking, negotiation strategy, strategic communications, and stakeholder engagements that strengthen client positions.