Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
Be each customer's champion by providing ongoing support via our help desk platform, helping them find solutions to their inquiries.
Support development and update of the internal and external knowledge base to help scale our help desk support.
Prompt provides automated software to rehab therapy businesses, helping them treat more patients with less waste. It is a fast-growing company with a talented, proven team that values smart work and positive impact.
Customize initial discussions based on patient needs, providing personalized benefits.
Manage inquiries through multiple channels and process referrals within 7-10 days.
Perform comprehensive data entry and maintain accurate EMR records.
AnsibleHealth unites physicians, nurses, and tech experts from top institutions to revolutionize care for chronic disease patients. They are a Series A startup backed by prominent investors, partnering with leading healthcare systems.
Resolve customer inquiries related to payroll processing, discrepancies, and platform usage via multiple channels.
Ensure timely responses and clear communication while adhering to service level agreements.
Document issues, follow escalation paths, and develop foundational payroll expertise.
Remote is a global HR platform that helps businesses recruit, pay, and manage international teams. The company has a distributed workforce across 6 continents, fostering an asynchronous work culture with a focus on innovation and automation.
Respond to inbound calls from existing customers to process service requests such as adding or removing vehicles and drivers.
Help customers with questions about insurance policies, coverages, and benefits, and make changes to existing policies.
Retain Jerry policyholders by actively finding solutions for customers at risk of cancellation.
Jerry.ai built the first app to manage all car ownership needs, from insurance shopping to repairs, and has grown to over 5 million customers since 2019. They are a remote-first team of 240+ employees, backed by Y Combinator, and have been profitable since 2024.
Strategically influence and develop existing TCP customer business to increase value added and sales.
Advise customers on first-time use and ongoing optimization of cloud usage, driving consumption and upselling.
Proactively analyze and manage TCP customers to avoid churn and ensure customer satisfaction.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, providing a wide portfolio of IT and telecommunications services with more than 5,300 employees. The company continuously develops its four sites in Hungary and is recognized as Hungary's most attractive employer in 2025.
Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
Accurately collect and document patient demographics, medical history, insurance, and appointment information.
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. They operate in 28 states with 25+ partners and have a fun, collaborative, and supportive work environment.
Provide support to internal and external customers through phone, support center, and meetings.
Triage and prioritize customer tickets, ensuring correct categorization and routing.
Analyze and reproduce reported cases to understand underlying causes.
The partner company develops technology to improve public services for Brazilian municipalities. It offers a remote work environment with a focus on inclusion, collaboration, and professional growth.
Serve as the operational partner behind a Lead Customer Success Rep managing a large book of 120+ staffer accounts.
Monitor account health, maintain reporting, track follow-ups, and support onboarding to ensure scalable customer success.
Identify risks early, keep account data accurate, and enable the Rep to focus on strategic client relationships.
Cloud Accountant Staffing is a staffing company that matches customer success professionals with growing books of accounts. They emphasize long-term careers, ownership, and continuous improvement in a remote-first culture.
Serve as a trusted advisor to strategic healthcare clients, building relationships and driving adoption.
Develop and implement customer success plans to ensure measurable outcomes and retention.
Analyze customer data to provide insights and drive product improvements.
Luma Health builds technology to simplify healthcare access and delivery. They are a growth company with a fast-paced startup environment that values inclusivity.
Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system.
Independently manages complex call escalations from team members in a high-volume billing Call Center.
Assists with training and mentoring new and existing staff and provides support to level I team members.
Henry Ford Health is a leading academic health system providing a comprehensive continuum of care across Michigan and beyond. With 12 hospitals and hundreds of ambulatory locations, the organization empowers team members to grow their careers and make a meaningful difference.