The Jr. CSM is responsible for engaging Donorbox’s mid-tier customers and new CRM signups who have yet to interact with a company representative. This role bridges Customer Success, Community Engagement, and Growth—helping customers adopt key features, recognize value, and stay connected to Donorbox through education and proactive outreach.
Enhance customers' overall experience, nurturing the complete customer journey with Magnet, encompassing initial onboarding, identifying and working cross-functionally to overcome adoption barriers to product usage, recovering at-risk accounts, soliciting valuable product feedback and feature requests, and driving positive retention rates. The mission includes ensuring proactive efforts deliver a positive customer experience organically and results in contract renewals and potential expansion opportunities.
As a Customer Success Manager, you’ll serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through CipherHealth’s patient-facing operating system. You bring deep healthcare expertise, technical fluency, and the confidence to lead high-stakes conversations that connect our technology to clinical, operational, and financial impact—ultimately driving retention and expansion of customer partnerships.
Manage and own relationships across our small and mid-market customer base, ensuring they achieve maximum value from the CipherHealth solution suite while supporting the roll-out of our digital touch engagement model. This role is critical in ensuring these customers achieve value from our solutions through proactive communication, digital engagement, and scalable support strategies. Collaborate with Senior Customer Success Managers on enterprise accounts, providing insights and operational support.
As a Pulse Customer Success Manager at AuditBoard you’ll manage a large book of SaaS customers using digital engagement, automation, and data-driven strategies. This role focuses on delivering value at scale — ensuring product adoption, driving retention, and uncovering growth opportunities — while maximizing efficiency and customer experience. You’ll partner closely with Customer Marketing, Product, and Operations to support thousands of users through lifecycle programs and tech-touch engagement.