- Act as the first point of contact for customers via phone, email, and/or chat, resolving issues while demonstrating strong customer service and sales skills.
- Use technology tools to support daily tasks, participate in training, and educate customers on products to maximize upsell and cross-sell opportunities.
- Complete documentation and maintain accurate customer data in Contact Center systems while managing customer follow-ups as needed.
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing brands like Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. The company fosters an inclusive culture with meaningful work, constant learning, and core values promoting inclusion and innovation.