Provide magical customer service across all channels. Deliver an excellent customer experience with a customer-first mindset to build long-term, loyal client relationships and exceed performance goals. Know the shipping, fulfillment, and returns procedures inside and out. Share customer and product feedback with internal teams.
Responsible for conducting outbound calls to patients to facilitate CPAP supply reorders. Actively promote and sell CPAP equipment while ensuring compliance, satisfaction, and retention through effective outreach and relationship building. Customer-focused, multi-tasking individuals with exceptional time management and phone skills are encouraged to apply.
We are looking for a detail-oriented and customer-focused Vacation Planner to join our team. In this fully remote role, you will assist clients with their travel plans, provide outstanding customer service, and coordinate all aspects of their vacation experiences. If you enjoy helping others and have a passion for travel, this role offers a chance to combine both.
Whippy is seeking a Customer Support Specialist to provide world-class support and ensure customer success by mastering the Whippy platform. Responsibilities include addressing client issues via various channels, conducting data migrations, coordinating with communication platform providers, training users, and contributing to product enhancement through client interaction feedback and documentation.
As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management in this fully remote position. You'll answer inbound calls, manage copay collections, create partner cases, and maintain billing ledgers to deliver accessible, high-quality care!
Assist patients and their families in understanding Equip’s insurance coverage, billing process, payment plans, and any aspects of the patient financial account. Financial Counselors serve as a liaison between patients, supports, care team members and insurance plans. As a primary point of contact, they provide an unparalleled service experience. Financial Counselors are also responsible for service recovery and conducting reactive outreach to resolve billing concerns and ensure patients remain engaged in treatment.
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Manager responsible for providing exceptional customer service and support, handling account receivables and collections from delinquent clients. You will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.
The Quality Assurance (QA) Analyst will develop, implement, and oversee a complete Quality Assurance program that safeguards the quality of our services. They will foster a culture in which all employees become actively engaged in delivering exceptional service to our clients, and participate in formulating organizational policies and operating procedures for Case Management teams.