This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries as the first point of contact for customers seeking assistance involving providing prompt and effective solutions, ensuring customer satisfaction, and laying the groundwork for a positive support experience during European business hours.

You will play a pivotal role in ensuring that our clients receive exceptional support and assistance with their payment processing needs. Serve on a team responsible for frontline ticket support, providing timely solutions and technical support. Assist customers with inquiries related to their daily payment reconciliation and troubleshoot technical issues with terminals.

As a Customer Support Representative, you'll be the first point of contact for many users, building client relationships by solving problems with a deep understanding of the Cardata product while balancing competing priorities. You will answer questions via phone and email, troubleshoot issues, document resolutions, and educate users.

The Onboarding Manager position is a critical role here at StartEngine where the right candidate will work with innovative customers to help them launch their capital raise. They will help companies move from engaging StartEngine to launching on the platform, delivering a high volume of metrics, and being critical to the success of the Issuer division.

This position focuses on delivering outstanding customer support and reports to the Guest Support Manager while also assisting the Partnerships Lead. As the primary point of contact on weekends, the specialist will provide exceptional service to guests and clients. The Guest Support team collaborates with the Partnerships and Operations teams to meet company goals.

The Outreach Healthcare Scheduler will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members performing high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts.

As a Support Specialist, you will be responsible for handling diverse inquiries within our centralized support system. This role may be positioned within one of three tiers based on your skills and competencies: managing basic inquiries and triaging tickets to managing escalations and cross-functional collaboration. You will work closely with clients, employees, and internal teams to ensure queries are resolved efficiently.