Using excellent communication and multitasking skills, you will respond timely to customer inquiries and process requests. You will research customer issues, identify customer needs, and provide workable solutions, including scheduling appointments and assisting with insurance questions.
The Startup Customer Success Manager role at Ashby involves programmatically serving early-stage customers, creating onboarding materials, and assisting via email and customer calls. You'll own a book of customers as their main point of contact, manage projects, and help customers solve complex challenges. The position requires at least 2 years of experience in a similar role.
The Candidate Care Agent delivers customer service, enhancing client candidate interactions with immediate availability, single call resolution, and unprecedented responsiveness. They provide seamless customer support through various channels, screen candidates, and update statuses in recruitment systems.
As a Trust & Care Coordinator, you’ll own Tier 2 customer escalations with empathy, accuracy, and follow‑through. You’ll investigate issues, coordinate with cross‑functional partners, and ensure customers feel genuinely cared for while we restore trust and keep quality high across our services.
Join us as a Senior Technical Account Manager, where you'll be a driving force behind our largest customers' success stories. You'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.
As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. You will serve direct customers, resolve issues, monitor orders, and provide accurate information regarding pricing and product updates. Collaboration with sales and operations teams is essential for a premier customer experience.
The Customer Assist Specialist supports customers through text chat and phone calls, tracks data on tech and customer service concerns to support both the franchising teams and the technology department, and creates reports with concerns to tech and customer service issues in a precise and meaningful manner.
As a Technical Support Specialist, you will be the primary point of contact for customers facing technical issues, providing efficient, personalized support. Responsibilities include assisting customers with technical queries, resolving API-related issues, troubleshooting, and optimizing workflows, with a key focus on serving strategic and high-priority accounts. This role is ideal for someone who is motivated by solving technical challenges.
The Mid-Market CSM will play a key role in driving customer retention across our scaled book of business by building strong relationships with senior and C-level executives. The role owns strategically managing a book of business, including project kick-offs, after launch reviews, quarterly check-ins and executive business reviews, partnering with customers to establish and achieve a success plan that leads to business outcomes.
The Technical Service Lead will build and scale Mendaera's remote technical and clinical support for a robotic medical device platform. This role delivers exceptional world-class remote support to healthcare providers and internal field teams, innovating and scaling support delivery through cutting-edge technologies to improve customer outcomes.