Own the Commercial SMB business end to end, managing accounts, cases, outreach, and retention.
Build a proactive success model that catches risk early and drives onboarding and expansion using AI.
Lead the AI agent rollout for SMB, designing and testing agents with the AI team.
Wrapbook is the AI platform for production finance, built for feature films, TV, and commercials. With backing from investors like Andreessen Horowitz and a team of 350+, it uses AI to transform finance workflows.
Respond to member questions across email, live chat, and outbound phone — covering eligibility, enrollment, billing, program logistics, and technical troubleshooting
Meet team goals for response time, first-touch resolution, quality assurance, and member satisfaction (CSAT)
Own the member's issue end-to-end — including looping in Care, Implementation, Engineering, or Client Success when a resolution needs their expertise
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care and nutrition guidance. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms and live fuller lives.
Directly interface with clients to manage questions and feedback about our products and services.
Analyze and identify trends in client activity and inquiries.
Identify and develop operational efficiencies to scale the business and processes.
River builds the world’s most trusted financial institution for bitcoin, empowering people to take ownership of their financial lives. The company has raised over $50 million from leading investors and seeks candidates who think clearly and communicate effectively.
Handle incoming and outgoing calls to assist customers with roadside assistance needs, ensuring their safety and moving plans.
Use multiple computer programs simultaneously while providing calm, empathetic, and solution-oriented support.
Work a flexible 40-hour schedule including weekends and holidays, following established procedures to meet quality metrics.
U-Haul provides do-it-yourself moving equipment and storage solutions. As a large company with thousands of employees, they emphasize a culture of health and wellness, offering comprehensive benefits to support their team.
Guide clients through the onboarding process, ensuring they have the knowledge and resources to integrate products.
Develop product expertise and provide technical assistance to support implementation and troubleshoot issues.
Act as a key client contact through calls, presentations, and high-touch email communication, and prioritize technical support tickets.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide, operating across markets from financial services to healthcare. With a team of 25,200 people in 32 countries, Experian invests in people and advanced technologies to unlock the power of data, and is recognized as a World's Best Workplace.
Manage patient intake processes by scheduling, rescheduling, and canceling appointments.
Verify and update patient demographics, insurance eligibility, and collect payments.
Process referrals and authorizations while responding to patient inquiries with professional communication.
A comprehensive healthcare network serving the Puget Sound region with a full spectrum of health care services, from routine wellness to complex disease management. It includes 10 hospitals and nearly 300 care sites, fostering a culture of compassionate care and shared purpose.
Reviews complex hospital service accounts to ensure completeness prior to patient arrival.
Verifies patient insurance, confirms benefits, and determines authorization requirements.
Initiates pre-certification and creates patient liability estimates.
Piedmont Healthcare is a healthcare system providing comprehensive medical services across Georgia. It is a large organization focused on patient-centered care and community health.
Act as the primary point of contact for patients and providers, handling questions, scheduling, and documentation with empathy and professionalism.
Resolve patient and provider issues, escalate complex concerns, and coordinate care activities to ensure seamless support.
Track data and trends from support interactions to improve processes and serve as the voice of the patient.
Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. They partner with OBGYN clinics and health plans across the country, and their culture values compassionate care and operational excellence.
Serve as the technical and operational bridge for client implementations of LeaseQuery and FinQuery Contract Management (FCM).
Consult with CFOs, controllers, and accounting staff to guide best practices in lease accounting and contract management.
Perform customer training, reconcile account balances, and ensure accurate data entry across product suites.
FinQuery provides an AI-enabled platform for contract-driven accounting, helping finance teams manage leases, prepaids, and accruals. They serve over 8,500 customers globally and have been recognized as one of the fastest-growing private companies for five consecutive years.
Own the full customer lifecycle, acting as a trusted advisor to help clients maximize value from Symplicity and Orbis solutions.
Facilitate discovery workshops and translate business requirements into actionable recommendations for internal and external teams.
Proactively identify at-risk clients, drive adoption, and uncover upsell opportunities while supporting billing and community initiatives.
Symplicity & Orbis Communications creates innovative technology solutions for post-secondary institutions, helping universities improve student experiences and strengthen connections. The company fosters a collaborative and supportive culture focused on employee wellbeing, professional development, and team engagement.