Remote Customer service Jobs

The Service Delivery Manager helps bswift meet and exceed client expectations by supporting consumers on our best-in-class software and services, and will also support clients utilizing the Evive personalization platform, helping drive engagement through customized, data-driven communications that enhance benefit awareness and utilization.

As a member of the Customer Operations Team, the person in this role will be responsible for providing day-to-day support and exceptional customer service for our Installed Base of key clients. Customer Operations provides continuous 24-7 support. This role is working as part of the UK business hours team, and is responsible for handling phone queries and support tickets, as well as covering complaints and crisis management, and managing trading tasks.

The Customer Care Representative answers customer questions, troubleshoots complex inquiries, and provides education on our products to ensure our customers are well cared for, and well served. The Customer Care Representative acts as the “voice of the customer” and is routinely involved in surfacing patterns and escalating feedback used in new product ideation and experimentation.

As a Customer Care Associate, Group Orders you will take part in ensuring the highest level of support for our Group Order clientele. You will receive training to be fully versed on the Sharebite order platform, learn restaurant dynamics and operations, as well as develop Customer Support best-practices. This is a specialized role that is responsible for overseeing the flawless execution of daily Group Orders.

A visionary Vice President of Customer Success is needed to lead and scale our customer success operations across the entire software division. This strategic role is critical to driving exceptional customer satisfaction, retention, and growth. You will shape the customer journey, foster deep relationships with enterprise clients, and ensure our customers realize maximum value from Ever.Ag’s solutions.

As a Customer Support Associate, Nights & Weekends at Uniswap Labs, you’ll be the frontline for assisting users, triaging issues, and ensuring smooth platform operations outside of Eastern Time (EST/EDT) business hours. You’ll engage directly with the community, troubleshoot and diagnose technical concerns, and escalate critical matters as needed.

As a Product Support Representative, T2, you’ll own escalated customer interactions and our collective T2 knowledge base, working closely with our Engineering team to further refine the product. You’ll also help create knowledge base articles that will supply our overall support team with additional troubleshooting resources. Dialpad’s Product T2 team plays an essential role in delivering a positive experience to our customers and fellow internal teams.

You will work closely with Account Managers to support our clients and carriers by managing day-to-day service tasks, processing renewals, and responding to policy-related inquiries. You will play a key role in maintaining client satisfaction and ensuring timely and accurate handling of insurance documents and communications.

As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions.

Deliver efficient, high-quality support at scale for Runway's prosumer and consumer segments, leveraging AI automation and expert problem-solving to create exceptional experiences. Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers. Resolve customer inquiries with speed and accuracy. Handle escalations from AI layer with expert problem-solving.