Create and manage annual account success plans to document and achieve customer and Relativity goals, ensuring ROI from their RelativityOne subscription.
Analyze customer usage and account health to mitigate renewal risks, identify upsell opportunities, and represent the customer's voice through internal feedback processes.
Project manage complex initiatives such as onboarding new products across geographies and orchestrating multi-threaded engagements between the customer and Relativity subject matter experts.
Relativity is a legal technology company that provides e-discovery software and big data solutions for law firms, corporations, and government agencies. It is a sizable organization with a collaborative culture that values employee input and cross-functional skill development.
Provide real-time, multi-channel support via phone, email, and chat across key partner channels including veterinary hospitals and sales representatives.
Troubleshoot complex technical and process-related issues, ensuring accurate information on products, policies, and claims while meeting key performance metrics.
Collaborate cross-functionally to deliver exceptional service, strengthen partner relationships, and contribute to overall business growth in a high-volume queue environment.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, helping pet owners budget and care for their pets. The company fosters a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Lead all post-sales activities including onboarding, implementation, and renewal for upmarket customers.
Manage a book of about 50 customers and serve as their primary point of contact.
Build trusted advisor relationships to drive customer retention and identify expansion opportunities.
Vanta is a Trust Management Platform that helps businesses automate and prove their security compliance. It is a fast-growing startup with offices in multiple cities, offering a collaborative environment for diverse talent.
Lead the end-to-end development of customized training plans through discovery calls, designing modules, and securing customer approval for structured learning journeys.
Deliver engaging virtual and onsite training, host public webinars, and run comprehensive Train-the-Trainer programs to ensure effective knowledge transfer and product adoption.
Collaborate with internal teams and specialists to refine learning assets, apply instructional design principles, and continuously improve content based on feedback and performance data.
Motive provides a platform for managing drivers, vehicles, equipment, and fleet spend with AI for safety, operations, and finance teams. The company serves nearly 100,000 customers from Fortune 500 to small businesses across industries like transportation, construction, and manufacturing, emphasizing a diverse and inclusive workplace culture.
Communicate with clients via email and online platforms to assist with cruise planning details and overall experience support.
Assist with organizing cruise-related details, timelines, scheduling, appointments, and client coordination to ensure smooth experiences.
Maintain accurate client information, collaborate with team members, and provide general support throughout the planning process.
Aisle & Abroad is a wedding, event, and destination experience studio focused on creating meaningful celebrations and curated journeys. It is a supportive and team-oriented environment that provides training and resources.
Manage personal pipeline to set calls between site owners and Account Managers.
Achieve monthly, quarterly, and annual targets for call settings and closings.
Monitor origination waterfall activity to ensure pipeline health and stability.
Unison is a telecom and renewables infrastructure investment firm that invests in real estate hosting wireless and renewables tenants in the US and Europe. The company is expanding rapidly and seeks entrepreneurial team members to grow in a collaborative environment.
Lead a team of Customer Success Managers supporting Fortune 500 customers through complex GRC implementations and compliance programs.
Serve as the primary compliance subject matter expert, advising on frameworks like SOC 2 and ISO 27001 and guiding enterprise audit preparation.
Hire, mentor, and develop a high-performing GRC advisory team to operate as trusted advisors to C-level executives.
Vanta builds a Trust Management Platform that helps businesses monitor and prove their security for compliance standards like SOC 2 and HIPAA. The company has a kind and talented team, operates with a remote-first culture across offices in San Francisco, New York, Dublin, and Sydney, and is committed to an inclusive work environment.
Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and high client delivery standards.
Own the overall implementation strategy and lifecycle for veterinary clinics, from project planning to go-live execution.
Serve as the key liaison between clinics and internal teams, guiding complex migrations and ensuring a seamless onboarding experience.
Vetcove develops software to modernize the veterinary care industry, featuring a procurement marketplace, ecommerce home delivery, and a practice management system. It is a fast-growing, Y Combinator-backed company serving over 25,000 veterinary hospitals across all 50 U.S. states with a mission-driven culture.
Conduct thorough fraud investigations across auto, property, casualty, and other insurance lines using field or desktop methods.
1- Partner with Claims, Underwriting, and Legal to coordinate investigative plans and recommend actions.
Produce clear investigative reports to support internal decisions and potential referrals to law enforcement.
West Bend is an insurance company recognized as a top workplace in Milwaukee. The company hires conscientious, dedicated individuals and fosters a welcoming culture focused on meaningful work, professional growth, and community service.
Own client relationships and project delivery across a portfolio of engagements, acting as the primary point of contact from kickoff to closeout.
Manage up to 20 concurrent projects by coordinating engineering teams and AI tools, tracking milestones, and enforcing scope discipline through structured processes.
Use AI tools like Claude as your primary interface to pull context, generate client artifacts, maintain project records, and identify account expansion opportunities.
Green Irony is a Salesforce and MuleSoft consulting company that leverages AI as the backbone of its delivery to accelerate outcomes and deliver offshore quality at competitive price points. It has a remote-first culture that emphasizes autonomy, ownership, and action-oriented problem-solving.