As a key member of our Customer Success organization, the Federal Customer Success Engineer acts as a strong technical expert at Tines and helps customers understand the value of workflow automation across their organization. The role works closely alongside customers as they onboard and expand their use cases of Tines, and deliver production ready Stories as part of professional services.
We are seeking an energetic case manager to join our team, a group of compassionate people. As a Service and Support Administrator, you'll help people with disabilities reach their dreams and life goals by creating plans, assisting with self-direction, monitoring services, documenting progress, and removing barriers to improve their quality of life.
Support Managed Care and Community based healthcare clients by developing strong knowledge of Healthcare SaaS Solutions. Manage all aspects of client relationship and work with clients in consultative manner by understanding needs and providing strategic and tactical advice. Complete in-depth data analysis in support of customer accounts and perform monthly or quarterly account reviews and updates.
Plays a crucial role in managing client accounts and providing exceptional customer service. Working closely with the account manager, the responsibilities will include processing endorsements, handling client inquiries, managing cancellations, addressing return mail, and responding to underwriter memos. A key focus of the role will be to collaborate with the account manager in nurturing client and agency relationships.
Join as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges, delivering a world-class customer experience, capturing product feedback, handling technical challenges, expanding our technical support processes, and resolving customer technical issues.
We’re seeking a dynamic, customer-obsessed Customer Success Architect (CSA) to join our fast-growing team. As a CSA, you'll blend technical expertise, strategic guidance, and strong relationship management to help customers unlock the full potential of Chronosphere. In this role, you’ll act as a trusted advisor, guiding customers through complex challenges, driving platform adoption, and ensuring they realize maximum value.
Develop a deep knowledge of our products and our customers, including types of medical conditions, the insurance market, and billing. Be the first line of contact for customer questions and issues and work with internal members to solve problems. Full customer relationship management is expected, providing strong written documentation and advocating for customer needs.
Due to the rapid expansion of our company, we are looking to hire new associates to our customer service team to counsel and serve working families. Seeking qualified candidates with experience in customer service or sales, who are flexible, adaptable and trainable. The commission schedule is designed to help you make money ASAP! Training on carriers, products, sales scripts is provided.
The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.
Age of Learning is seeking an Implementation Lead to expand our global reach and increase the educational impact of our programs. As a leader on the Customer Success team, you'll oversee the initial post-sale onboarding process of our K-12 customers to ensure successful product implementation and oversee post-launch technical needs to improve adoption and usage.