The Customer Success Specialist will establish and nurture strong relationships with clients, fostering a sense of trust and partnership. He/she will work with clients to define success metrics and develop strategies to achieve those goals. They ensure clients effectively utilize the product or service, providing guidance, training, and resources, proactively offering solutions before they escalate.
This position receives/responds to provider inquiries on claim issues, researching information by reviewing plan, eligibility, and authorizations to determine appropriate resolution. Recommends solutions by working with CSC or RCM to identify areas of opportunity, also completes special assignments and analyzes provider requests while assisting other departments and interacting directly with providers.
The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems are resolved.
Requires strong time management skills to effectively handle varying workloads and priorities. It demands initiative, as you'll proactively manage tasks beyond direct inbound requests and focus on responding to customer queries and issues promptly. During periods without inbound requests, you'll be responsible for completing a designated list of operational tasks.
The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. You will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.
The Associate Client Success Manager serves as the primary relationship manager between our clients and our internal stakeholders. Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution. Proactively collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely and monitor/record the status of all customer communication.
You will be responsible for developing strong strategic relationships with client executive decision makers to ensure they receive the full value of their investment leading to full adoption/utilization, retention, and account growth. As a trusted advisor, you will learn their business needs and work with consulting and support teams to craft unique solutions and execute on client goals.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call related information. Provide feedback and upsell if required.
Roadie is seeking a Customer Support Specialist to serve as the first point of contact for the Roadie community. In this role, you'll use your excellent communication and problem-solving skills to provide phone, email, and text-based support to Roadie customers, partners, users, and other community members. You will address customer concerns with active listening skills, proactively monitor deliveries, and collaborate with various Roadie departments.
Enode is looking for a Senior Customer Success Manager to join our Strategic Accounts team and lead our work with some of our largest and most complex customers. You’ll be a core part of our small and growing Customer Success team in one of the most exciting early-stage climate tech businesses. As an early member of the team, you will have a huge impact on Enode's trajectory.