Ensure compliance and program requirements for a specialized K-12 educational program in Indiana.
Serve as the subject matter expert, translating complex requirements into actionable guidance for teachers and staff.
Monitor program fidelity through data, audits, and risk identification, driving continuous improvements.
OpenEd is a technology company dedicated to providing customized, world-class education to every learner, serving over 100,000 students and growing rapidly. Their culture, with an eNPS of 76, emphasizes values like customer obsession, action, and feedback, fostering a supportive and collaborative environment.
Handle the most complex support tickets escalated by L1, resolving issues autonomously and escalating when needed.
Maintain strong understanding of support processes, products, and procedures to ensure efficient issue resolution.
Perform quality control on L1 work, including ticket reviews and audits, while suggesting improvements.
Progress Partners is a fast-growing technology company building next-generation SaaS and mobile platforms. Our global team of experts collaborates across time zones to deliver category-defining innovations used by millions in over 160 countries.
Provides outstanding customer service and resolves inquiries via phone, email, or in person.
Supports dealership operations including billing, inventory, and training across multiple locations.
Travels at least 50% of the time to ensure consistent service standards and drive continuous improvement.
Packard Culligan Water is a family-owned dealership group providing water treatment products and services. They operate multiple locations with a culture focused on accountability, relationships, and exceeding expectations for customers and employees.
Manage projects from brief to delivery, ensuring timelines, budgets, and quality standards are met.
Build trusted client relationships and coordinate cross-functional teams for seamless project delivery.
Manage project finances including estimates, tracking, reconciliation, and forecasting.
Nucleus Global is a global leader in medical communications with locations across Europe, US, and APAC, serving over 90 clients. It is part of the Inizio Medical group, which includes three top medical communications companies, offering unmatched scale and expertise.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Provide quality customer service by handling inbound and outbound calls professionally.
Take accurate notes, schedule appointments, and process orders with attention to detail.
Maintain multitasking abilities while following scripts and documenting calls effectively.
AnswerAide provides 24/7 telephone answering services and customer service outsourcing for businesses. Their supportive team culture emphasizes training and appreciation, helping employees thrive in a positive work environment.
Process and manage digital payments with accuracy and attention to detail.
Provide support for payment-related inquiries and resolve issues promptly.
Collaborate with operations team to ensure seamless payment workflows.
DivaDance® is a dance fitness company that provides fun, empowering workouts. They are an expanding team looking for a reliable, tech-savvy specialist.
Provide end-to-end support to key community members, including the Luxury segment, ensuring complete resolution of issues.
Communicate in English and Spanish, handling complex cases with autonomy and high hospitality standards.
Collaborate with stakeholders, manage emergencies, and drive performance improvements.
Airbnb connects travelers with unique stays and experiences offered by hosts in almost every country. With over 5 million hosts and 2 billion guest arrivals, it fosters a culture of inclusion and belonging.
Lead and support a regional team of Customer Success Managers in post-sales customer engagement, driving growth and retention across strategic accounts.
Drive post-sales commercial performance by equipping CSMs to identify expansion opportunities and execute value-based renewals.
Act as the voice of the customer, translating feedback into recommendations for internal teams and championing advocacy programs.
G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. The company is a diverse, remote-first team with a culture that fosters innovation and values every contribution.
Manage and retain a book of customers under $20-30k ARR, driving adoption through playbooks and proactive outreach.
Build strong relationships with stakeholders, identify risks using health analytics, and deliver personalized recommendations.
Meet or exceed quarterly ARR retention and expansion quota targets, documenting progress and managing escalations.
Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout.