The Customer NOC Analyst at Media Group Technology will be part of an essential support team, overseeing technical Tier 2 escalations, process workflow, and elevating end-user experience. This role collaborates with the Customer Care Team, data/analytics, incident/problem teams, and technical/product teams. The Analyst will triage technical issues, including direct contact with Peacock subscribers, and resolve or escalate issues to the proper partner/client.
As a Customer Success Strategist at Morning Consult, you will be a key partner to a diverse portfolio of clients, ensuring they achieve meaningful outcomes through our syndicated data products and platform. You’ll blend consultative relationship management with product expertise, proactively guiding clients to maximize value and drive business impact. You will manage a portfolio of accounts, develop tailored engagement strategies, and serve as a trusted advisor.
Play a key role in supporting the company’s clinical testing operations by ensuring a seamless experience for both patients and oncology offices. Manage the intake, coordination and follow up of test orders and communicating with patients, physician’s offices and pathology labs. Collaborate closely with key stakeholders including laboratory operations, clinical staff, patient billing and commercial functions.
This is a unique and high-impact opportunity to shape how Practice Better engages and supports its entire customer base through digital and scaled programs. You’ll play a critical role in designing and delivering innovative, outcome-driven customer experiences that make an immediate and lasting impact across all of our customers.
You will deliver high-quality customer training to end users of Zenoti systems, develop standardized instructional materials and training curriculum, and work with customers to identify training needs, deliver customer training plans, and be a product knowledge expert, remaining up to date with product knowledge, business flow, sales process and market dynamics.
The Customer Success Executive will develop C-level executive relationships and relationship management across accounts to improve Customer Outcomes, leading to product adoption and value realization. The ideal candidate will have a successful track record in management consulting, solution consulting, and/or industry consulting focused on digital, technology and organizational transformation.
In this role, you'll oversee the entire post-sale customer journey, from onboarding to renewals, acting as a mentor, strategist, and product expert; your focus involves working closely with Sales, Product, and Enablement to grasp customer goals, create success plans, and ensure customers consistently gain value from Orum.
The Contact Center Lead assists with the day-to-day operations of the contact center, including assisting agents, monitoring production, and conducting training. The Contact Center Lead reports directly to the Operations Manager and is responsible for helping the ERD team meet daily, weekly, monthly, and quarterly goals. This role involves reporting, trend analysis, live call monitoring, team motivation, and identifying improvement opportunities.
The Customer Success Manager (CSM) plays a key role in helping us accomplish our mission by fostering strong partnerships with our clients, ensuring they achieve their goals while deriving maximum value from our solutions. The CSM guides clients through our products and services, proactively addresses their needs, and drives high levels of satisfaction, retention, and account growth.
The Customer Service Team Lead's role encompasses overseeing a customer service team within a business unit. As the lead, you'll inspire and guide your team to enhance the department's performance, provide coaching and mentoring, and develop and support staff to attain optimal outcomes by implementing effective management strategies.