Remote Customer service Jobs

We’re seeking a dynamic, customer-obsessed Customer Success Architect (CSA) to join our fast-growing team who will blend technical expertise, strategic guidance, and strong relationship management to help customers unlock the full potential of Chronosphere. Acting as a trusted advisor, you'll guide customers through complex challenges, driving platform adoption, and ensuring they realize maximum value. This role involves building deep partnerships, managing day-to-day interactions, and collaborating cross-functionally to deliver exceptional outcomes.

Take ownership of resolving both inbound and outbound customer, patient, and health care provider inquiries and support needs. You will be responsible for meeting and exceeding our target service levels in delivering records and information services. Tasks include engaging with customers to resolve concerns via live chat, e-mail, and phone, and analyzing concerns to help enhance our product. Act as a core member of our Fulfillment Team, playing a critical role in the customer’s experience.

Serve as a trusted advisor and advocate for higher education partners driving adoption, engagement, and measurable student success outcomes through proactive relationship management, strategic planning, and cross-functional collaboration, owning a portfolio of institutional partners and ensuring each customer achieves meaningful value from their TimelyCare partnership.

This role is focused on ensuring customers have a positive experience with end to end, including product deployment, onboarding, and ongoing support. The specialist acts as the main point of contact for customers, guiding them through product trials, answering questions, and providing technical support—particularly for Power Platform configurations.

We are looking for a motivated and detail-oriented individual to join as part of our Customer Experience and Business Support team. This role requires a strong commitment to customer satisfaction, operational efficiency, and administrative excellence. The position involves working closely with both internal teams and external clients to ensure smooth business operations and an exceptional customer experience.

Enhance customers' overall experience, nurturing the complete customer journey with Magnet, encompassing initial onboarding, identifying and working cross-functionally to overcome adoption barriers to product usage, recovering at-risk accounts, soliciting valuable product feedback and feature requests, and driving positive retention rates. The mission includes ensuring proactive efforts deliver a positive customer experience organically and results in contract renewals and potential expansion opportunities.

As the Priority Specialist, you will be on the front lines defending Tithely and its customers from fraud. You will use your detective skills to hone in on details that identify when there is a fraudster attempting to defraud Tithely. You will also work to ensure legitimate customers’ Stripe accounts remain in good standing.

As a Mid-Market Customer Success Manager, be the primary point of contact for Mid-Market accounts, ensuring their success and satisfaction with Nabla. Manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with our product team to shape the product roadmap based on customer feedback.

Looking for a Healthcare Customer Success Manager to grow trusted relationships with hospital customers and ensure their long-term success. Responsible for the day-to-day relationship with a book of customers and maintain a holistic, data-driven view of their overall experience with every team and Bluesight solution. Interfaces with customers and builds relationships across the customer organization.

This is a leadership role on the broader Customer Experience team that ensures our customers across both Enterprise & Mid-market lines of business are able to successfully run Clariti at scale. As a Customer Support Leader at Clariti, you’ll focus on Team Leadership, Operational Management, Performance Monitoring and Customer Satisfaction.