Serve as a travel expert for corporate clients, planning domestic and international travel and ensuring adherence to policies.
Conduct fact-finding interviews and use GDS systems like Apollo to secure cost-effective travel arrangements.
Maintain customer service excellence, update clients on travel status, and stay informed on industry trends.
CI Azumano is a full-service travel management company for businesses, governments, and personal travelers, offering 24/7 support and services like travel expense management and technology solutions. The company is part of Seneca Holdings, emphasizes a collaborative culture, and provides competitive benefits to its team.
Serve as the primary point of contact for new clients during their first 30-90 days, building relationships and guiding them through onboarding.
Conduct virtual one-on-one training sessions to educate clients on using the platform effectively for their business needs.
Identify client needs, track progress, and proactively address roadblocks to ensure long-term success and reduce churn.
Granum is a leading software company serving landscapers and arborists across North America with intuitive, industry-specific solutions. The company fosters a highly collaborative and supportive culture, with recognition as a top workplace for small and medium-sized companies.
Support Sky Road product suite client trade workflows, onboarding, and troubleshooting daily support issues.
Document and develop enhanced support processes for trade workflows, templates, and permission models.
Coordinate with project management and development teams to ensure client experience success.
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, professionals across hedge fund, investment banking, management consulting, and law firm verticals rely on Octus to make confident decisions in fast-moving credit markets, and the company hires growth-minded innovators globally.
Own customer-facing response for high-stakes technical situations and restore confidence in the platform.
Lead cross-functional investigations with R&D and translate technical findings into clear executive communication.
Build and drive critical situation management processes and playbooks for common scenarios.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Trusted by 4,500+ enterprises, they use behavioral AI to stop evolving threats and value diversity and inclusion.
Assist clients and broker partners by being the first point of contact on service needs and issues.
Process operational requests such as funds distributions, journals, account updates, and ACATs initiation.
Research and resolve client issues related to forms, transfers, and other operational items.
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and 24/5 trading. The company is backed by $400 million in funding and has a global team of 400+ members.
Engage with members via phone, email, and live chat to answer questions and provide excellent service.
Assist participants in qualifying for and selecting the right health or wellness programs.
Resolve inquiries, disputes, and escalations with professionalism and empathy.
Solera Health transforms lives through innovative, connected healthcare solutions by connecting people with programs to improve well-being and prevent chronic disease. We are a fast-growing company that values teamwork, integrity, and opportunity.
Handle inbound and outbound member and provider inquiries via phone, email, and chat with professionalism and empathy.
Provide accurate information on benefits, eligibility, claims, prior authorization, billing, and provider portal support.
Collaborate with internal teams to resolve complex cases, identify process improvements, and meet performance goals.
XO Health is the first health plan designed by and for self-insured employers, delivering a unified health experience for members, providers, and payers. We are growing a multi-disciplinary team of diverse and digitally empowered employees committed to rebuilding trust in healthcare through transformation.
Provide tactical implementation support through ticket management, system configuration, and quality assurance activities.
Serve as the technical execution partner supporting Solutions Engineering, Implementation Consultants, and Project Managers.
Ensure seamless client onboarding and ongoing operational excellence across multiple implementations.
We are a new kind of healthcare company delivering integrated virtual care and navigation. We are on a mission to raise the standard of healthcare for everyone.
Meet virtually with clients who have expressed interest in learning about their benefit options to understand their needs and provide personalized guidance.
Assist clients through the enrollment process with professionalism and care while building lasting relationships.
Deliver exceptional customer service with a focus on understanding each client's unique situation.
Global Elite Empire Consultants is an independent third-party recruiting firm connecting clients with benefit options. They foster a supportive, collaborative remote team environment with performance-based growth opportunities.
Be the voice of Nest for partner practices by responding to inbound requests via email, phone, and chat with empathy and urgency.
Build and update self-serve content like help center articles, training videos, and internal documentation that scale support.
Escalate bugs and pain points to Product and Hospital Success, advocating for customer needs in cross-functional syncs.
Nest Veterinary provides fully-managed, tech-enabled care plan solutions for veterinary practices. A high-growth startup on track to 5X this year, we combine design-forward products with a collaborative, mission-driven culture focused on making pet care accessible.