Respond to customer inquiries via email, phone, and chat in a timely and professional manner, providing accurate travel booking information.
Troubleshoot common client issues, maintain up-to-date knowledge of supplier systems, and escalate complex matters as needed.
Log all communications accurately using internal systems and follow up with clients to ensure satisfaction and support post-booking.
It is a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. The company offers a supportive online community and tools to help employees succeed.
Serve as the final point of contact for complex member issues, including grievances, advanced escalations, and accessibility or accommodation requests.
Review and assess accommodation requests with sound judgment, evaluating documentation and determining appropriate next steps in partnership with internal teams.
Lead de-escalation efforts with empathy and professionalism, communicating clearly with members, health plans, and partners to ensure timely and compliant resolution.
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale by combining personalized clinical nutrition care, behavior change tools, and food benefits. The company is a remote-first team driven by a mission to make nutritious food accessible and affordable for everyone, guided by core values of being customer-first, collaborative, and action-oriented.
Coordinate travel logistics including flights, hotels, cruises, transportation, and vacation packages using industry-leading booking platforms.
Assist clients with travel planning, provide destination recommendations, and ensure arrangements meet their preferences and budgets.
Provide excellent customer support before, during, and after travel, handling reservations and resolving issues with suppliers.
Destination Planners provides travel planning and coordination services, helping clients organize their trips and vacations. It is a company that offers a supportive team environment focused on professional growth within the travel industry.
Respond to pharmacy end-user inquiries via phone, email, chat, and tickets to troubleshoot systems, claim adjudications, and software issues.
Research and deliver solutions using product databases, advise users on resolution methods, and document all incidents within the ticketing system.
Fulfill service level standards, escalate complex problems appropriately, and support user profile setups or software upgrades as needed.
VytlOne is a fully integrated total pharmacy solutions partner offering customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions to hospitals, health systems, and employer partners. It is a mission-driven organization with over 1,600 professionals across nearly every U.S. state, fostering a collaborative and innovative culture where individual contributions are valued.
Process account payments and update patient insurance and demographic information.
Research payments, rebill insurance after updates, and work with other departments for account resolution.
Handle insurance follow-up and adjustments to ensure accurate billing and account management.
CommonSpirit Health is a large, non-profit health system operating over 700 care sites across the U.S., including clinics, hospitals, and virtual care services, providing accessible healthcare to nearly one in four U.S. residents. The organization is committed to building healthy communities, advocating for the poor and vulnerable, and innovating healing both inside and outside of hospitals, fostering a culture of compassion and caring.
Support day-to-day operations of a global annotator community across multiple communication channels like Slack and email.
Build and maintain standardized onboarding workflows and assist with initiatives to retain high-quality contributors.
Assist with designing re-engagement strategies and creating thoughtful offboarding experiences in alignment with governance requirements.
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. It is committed to providing transformational opportunities for its employees by investing in their growth and fostering a culture built on trust, care, inclusion, and fun.
Launch and steward a global online alumni community from the ground up, fostering connection, learning, and participation among over 150,000 alumni.
Design and facilitate engaging online and in-person community experiences, monitor community health, and experiment with new engagement strategies.
Collaborate cross-functionally, support a global member base with occasional non-standard hours, and surface insights to influence strategic decisions across the organization.
Co-Active Training Institute (CTI) is a trailblazing organization in coaching and leadership development, training coaches and leaders for over 30 years through its Co-Active modality. The employee-owned company fosters a collective responsibility to its mission and culture centered on connection, learning, and growth.
Perform detailed adoption analysis and engage customers in joint planning to increase product utilization.
Lead value realization activities such as stakeholder alignment and roadmap reviews to ensure the Conga solution is iterated and improved.
Drive customer advocacy by ensuring technical issues are resolved efficiently through collaboration with internal partners.
Conga lines up commercial operations so companies can run as connected, smarter businesses by unifying the people and processes that drive commerce. It is a community-focused company with over 10,000 worldwide customers, grounded in the Conga Way framework, which reflects its values and drives hiring, decision-making, and recognition programs.
Resolve regulatory and commercial patient accounts.
Facilitate analysis and research of EOBs to problem solve outstanding accounts.
Analyze credit balances and issue refunds as necessary.
CommonSpirit Mountain Region is a healthcare organization dedicated to serving the common good through a shared mission of celebrating humankindness. Their centralized corporate service center supports hospitals and clinics through various functions like marketing, HR, and finance, with many teams offering remote work to foster a healthy work-life balance within a collaborative culture.
Own the member support queue end-to-end, handling inbound email inquiries and phone callbacks.
Manage membership and account inquiries, including cancellations and billing questions.
Contribute to building internal knowledge bases and processes to improve support functions.
Fruitful is a financial membership service that uses AI automation and expert guidance to provide personalized financial planning. The company is a growing, remote-first organization that values diversity and building a world-class member experience.