Serve as the primary client contact via email, phone, and chat, providing timely and empathetic support.
Manage client data in CRM systems, track support KPIs, and generate reports to optimize operations.
Troubleshoot inquiries, handle billing questions, and collaborate cross-functionally to resolve issues.
Citiside Property Management handles off-site management for investors with portfolios of homes and multi-unit apartments. They emphasize core values of trust, being a go-getter, and transparency, and operate with a dedicated team.
Provide high-level customer service by responding to telephone or email inquiries and resolving problems including fraud support and internet operations.
Act as a liaison between customers and various departments to resolve complex issues while navigating multiple computer systems.
Obtain thorough knowledge of products, services, rates, terms, fees, and applicable regulations.
U.S. Bank helps customers and businesses make better financial decisions and enables communities to grow. It is a large financial institution offering a wide range of career opportunities and a collaborative culture.
Oversee day-to-day customer inquiries via chat, email, and phone, handling over 40 calls daily.
Review vehicle listings to ensure compliance with safety and title requirements by state.
Manage active transactions as an account manager, assisting buyers and sellers with payments and documents.
Cox Automotive is transforming the way the world buys, owns, and sells cars through brands like Autotrader and Kelley Blue Book. The company has an award-winning, inclusive workplace culture with thousands of employees.
Take the lead in addressing customer questions and concerns on all products and services through phone, email, and chat.
Manage large amounts of inbound calls in a timely manner, identify customer needs, and provide solutions or alternatives.
Maintain professionalism, positivity, and adaptability while multi-tasking between systems and handling challenging situations.
J.W. Pepper is the largest US sheet music and accessory retailer, serving bands, choirs, and orchestras in schools, churches, and community groups. They are a large company that values a helpful attitude and enthusiasm for music, fostering a professional and diverse workforce.
Administer and configure the customer support platform day to day, including forms, fields, automations, and routing.
Gather requirements from the Support team and design workflows to reduce manual effort and improve efficiency.
Build and maintain integrations with other tools using native apps, REST APIs, and webhooks.
Airalo is the world's first eSIM store, helping people connect in over 200+ countries by revolutionizing the telecom industry. Our team spans 50+ countries and six continents, and we are committed to diversity, inclusion, and equity.
Serve as the weekend point of contact for concierge agents and B2B partners, processing bookings for theatre tickets and attractions.
Handle incoming calls and ensure every partner interaction reflects high standards of service, professionalism, and accuracy.
Build and maintain strong product knowledge across shows and attractions, while liaising with the supplier network for seamless fulfilment.
TodayTix Group is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys for live entertainment. As part of MARI, they thrive in a nimble, growth-oriented environment with a collaborative team of passionate humans who love theatre and live experiences.
Review, evaluate, appeal, and follow up on denied and underpaid claims using proprietary software.
Use payment documentation and contract information to ensure correct reimbursement.
Research and submit complex underpayment appeals to payers for timely claim resolution.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations using proprietary automation. The company has been recognized as a top workplace and among the fastest-growing private companies in the US for eleven years.
Manage and grow customer relationships, serving as the primary point of contact and advocate between customers and internal teams.
Conduct regular business reviews to align customer strategic objectives with Insurity's products and services.
Monitor customer satisfaction and usage patterns to proactively address churn risk and identify upsell opportunities.
Insurity empowers insurance organizations with configurable, cloud-native insurance software. As the largest cloud-based provider for the P&C market, they are trusted by top carriers and brokers, with an award-winning onboarding and a culture fostering innovation and teamwork.
Serve as the primary compliance advisor for transparency customers, providing guidance on regulatory interpretation and risk mitigation.
Ensure successful achievement of all reporting metrics and deadlines, establishing KPIs and utilizing project management tools.
Actively engage in sales and marketing efforts to support customer growth through industry conferences and networking.
MediSpend provides transparency reporting solutions for the life sciences industry. The company fosters a diverse and inclusive culture with employees working remotely across the US, offering competitive compensation and benefits.
Manage document workflows, including processing, quality assurance, and adherence to internal procedures.
Conduct incoming claim reviews, assign statuses, organize data, ensure accuracy, and route files to auditors.
Collaborate with internal teams to maintain the import queue, reconcile balances, validate charges, correct errors, and manage claim routing.
Machinify is a leading healthcare intelligence company delivering value, transparency, and efficiency to health plan clients. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, they foster a collaborative culture focused on innovation and results.