AHEAD

Monitor customer environments and perform Incident Detection, Validation, and Incident Reporting. Responsible for triaging events, incidents, and reporting validated incidents to the customer for incident response, possessing strong technical and analytical skills while providing accurate analysis of security related problems.

As the VP of Engineering, you will be among the most senior technologists in our consulting organization with a passion for technology and helping customers to get more value from their engineering activities, able to break down complex programs into simple digestible steps and communicate them to executive leadership.

We're looking for a Principal Architect to lead enterprise containerization and automation using Red Hat OpenShift, Ansible, and Kubernetes. You will drive end-to-end delivery, stakeholder engagement, and build Red Hat practices across the organization, as well as lead customer engagements, workshops, and project scoping.

As a Security Technical Consultant, you will support the Security and Compliance Practice in Delivery, Business Development, and Practice Development. You will collaborate with a diverse team to meet client expectations through scoped engagements, leading or supporting client engagements onsite or remotely. Your responsibilities include executing technical tasks, producing collateral, and presenting artifacts throughout an engagement.

The Operations Center Technical Team Lead will provide technical leadership and oversight of the Operations Center team as a valued member of the Managed Services team. The Technical Team Lead also manages and leads the continual maintenance and support of the AMS event management system. This role will report to the Operations Center Manager.

The Enterprise Client Success Manager drives all aspects of the AHEAD Managed Services customer relationship and is responsible for coordinating the interaction of key AHEAD customers with the AHEAD Managed Services team and AHEAD Service Desk. The Enterprise Client Success Manager is expected to be the primary point of escalation and coordination between the AHEAD Services organization, the AHEAD Client Director, and the customer.

Independently manage sales operations order execution process for assigned sales accounts, providing high-level and high-touch service and order issue resolution for both cross departmental/internal and external clients. Accept and book all customer orders, verifying bookable documents are complete and accurate prior to booking. Schedule and facilitate cross-departmental meetings to review order status and escalate issues. Partner with Product Engineers to update sales orders and identify customer order process improvement opportunities.