Resident is a house of brands focused on creating comfortable and stylish living spaces through products like mattresses and home furnishings. It is a fast-growing, profitable omnichannel retailer with a remote-first culture and values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.
Salary Distribution
1 of 2 jobs
$192,550
Min
$192,550
25th
$192,550
Median
$192,550
75th
$192,550
Max
Benefits Overview
2 of 2 jobs
401(k)
(2)
Bonus
(2)
Dental
(2)
Medical
(2)
Vision
(2)
Translates customer needs and agent workflows into actionable AI use cases and success metrics for the customer experience ecosystem.
Owns the configuration, optimization, and performance of CX tooling, including telephony and workforce management systems.
Leads AI and technology initiatives from scoping through launch, driving cross-functional alignment and measurable improvements in customer satisfaction and efficiency.