DroneSense

As a Customer Support Specialist, you will participate in the daily operations of DroneSense’s customer support department and work within the customer support team to ensure that customers receive best-in-class service. You will respond to customer support requests via ticket and phone queue, contribute to the knowledge base, and collaborate with internal stakeholders to overcome challenges and find solutions for Customers.

The Customer Success Manager collaborates with customers to ensure their success using the DroneSense platform to complete their public safety missions. You will drive the success of customers through product adoption and identify opportunities to provide customers with best practices and operating advice. You will be versatile, self driven, proactive, and a hands-on key business partner.

Work in a team to plan, test and certify our software for release. Create and maintain test cases and plans for our releases. Think critically about the user experience and ensure our testing approach embodies it. Perform manual end-to-end testing across frontend, backend, and integration points. Write detailed defect tickets with relevant information to reproduce. Validate implementation matches expected design and technical specifications.