EverCommerce is a leading service commerce platform providing tailored SaaS solutions to simplify and empower service professionals in Home & Field Services, Health Services, and Wellness industries. Timely and SalonBiz, part of the EverWell vertical, serve over 30,000 customers in 100 countries, aiming to build the leading platform for beauty professionals as part of a larger ecosystem focused on growth and innovation.
Manage a portfolio of customers across Australia and New Zealand, driving retention, growth, and long-term success through proactive engagement and strategic conversations.
Monitor customer health signals, identify at-risk customers early, and execute success plans to reduce preventable churn while leading retention conversations.
Collaborate with Product, Marketing, Sales, and Support to share customer insights, improve the customer experience, and contribute to global Customer Success initiatives.