- Perform in-depth quality audits on customer support calls and email cases.
- Ensure accuracy of information and professionalism in customer interactions.
- Propose documentation updates to enhance the Customer Service Representative (CSR) experience.
Evry Health
3 open remote positions
Evry Health aims to bring humanity to health insurance with high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach. They are the major medical division of Globe Life (NYSE:GL), which has 16.8 million policies in force, more than 3,000 corporate employees and 15,000 agents.
Salary Distribution 2 of 3 jobs
$85,000
Min
$103,750
25th
$122,500
Median
$141,250
75th
$160,000
Max
Benefits Overview 3 of 3 jobs
Dental
(3)
Vision
(3)
Disability
(2)
Medical
(2)
PTO
(2)
Flexible Work
(1)
Health
(1)
Life
(1)
Life Insurance
(1)
Professional Development
(1)
Retirement
(1)
Retirement plan
(1)
Vacation
(1)
Open Positions
$150,000–$160,000/yr
- Own end-to-end member engagement strategy to design, execute, test, and optimize campaigns.
- Build and maintain a content calendar in partnership with cross-functional teams.
- Direct all creative production through external vendors including email templates and print materials.
$80,000–$85,000/yr
- Communicate and provide education to members and providers on insurance plan benefits and digital health solutions.
- Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, professionally and document accordingly that can build patient trust and engagement.
- Accurately track and document work on a variety of internal software tools and platforms.