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Own the post-order communications and ticket delivery experience to reduce uncertainty and complaints. Build AI-powered self-service and agent-assist tools to lower cost to serve and improve fan satisfaction. Drive a roadmap tied to contact rate, CSAT, and delivery-related complaints.
SQL
Data Analysis
AI
Product Management
Cross-functional Collaboration
Own the checkout conversion roadmap, focusing on eliminating friction and improving completion rates. Partner with payment processors and BNPL providers to increase authorization rates and expand alternative payment methods. Manage vendor relationships and drive down the blended cost of payments while balancing fraud exposure.
Product Strategy
Data Analytics
Payment Systems
Vendor Negotiation
SQL