- Interact with customers, providing information about services and handling inquiries.
- Triage reported issues and document them in the ticketing system.
- Engage with customers via email, live chat, and other communication methods.
HIKINEX
3 open remote positions
HIKINEX is dedicated to ensuring customers receive exceptional service. Our Customer Care Representatives interact with customers providing information about services, intake service requests, responding to complaints, and scheduling technical staff.
Salary Distribution 1 of 3 jobs
$2,000
Min
$2,000
25th
$2,000
Median
$2,000
75th
$2,000
Max
Open Positions
- Doing in-depth assessment/screening of all applicants.
- Implementing different methods of interviewing during interviews.
- Maintaining accurate records and reports.
$1,000–$2,000/mo
- Monitor security alerts and events using various security tools and platforms.
- Participate in the incident response process, including identification, containment, eradication, and recovery.
- Assist in the identification and assessment of vulnerabilities in client systems.