Intradiem

The Channel Account Manager will serve as the primary liaison between our company and our partner ecosystem. This role is responsible for working closely with assigned partners to build strong partner relationships and engagement, pipeline, enable partner sales, support closing deals, and drive overall partner revenue growth. You will collaborate across internal sales, marketing, product, and services teams to maximize partner performance, deliver joint business plans, and hit performance based OKRs through the partner channel.

Responsible for maximizing Intradiem’s revenue within assigned accounts by developing new and managing existing customer sponsor and stakeholder relationships, communicating the current and future value opportunities, managing the renewal process, and partnering with cross-functional internal groups to effectively serve customers. Travel up to 25%.

Partner with the sales team in working directly with prospects and customers to help uncover common business problems within the contact center and then demonstrates how Intradiem’s automation solution can help solve those business problems. Understand the customer’s contact center vision, business plan, roadmap and align Intradiem’s use cases to meet customer needs. Develop and foster relationships with key decision makers and contact center leaders and demonstrate contact center and Intradiem solution value competency and expertise .