Jobber

As the Manager, Product Support, you will empower your rapidly growing team and directly impact the development of processes as we continue to scale. You will be a strong voice for customers, improve the customer experience, and establish coaching techniques in a high-volume customer support environment. Leading by example, you will become an expert in our product and create an environment that thrives on feedback and continuous improvement.

The Total Rewards Manager will coordinate, update, and execute Jobber’s Total Rewards Strategy, providing timely, data-driven results based on our internal Total Rewards framework. This individual contributor role requires a balance of analytical expertise and strong cross-functional collaboration. Success requires the ability to adapt in a fast-paced, evolving organization.

As a leader and technical expert in Software Engineering, manage two teams of 5 talented intermediate, Senior and Staff level engineers to ensure the Platform teams continue delivering value. Work closely with engineers, design and product to ensure the roadmap for each team balances quality, maintainability, innovation and speed, supporting small businesses by developing high performing teams, facilitating growth, and removing roadblocks.

Drive learning innovation and shape the future of learning, leadership, and organizational capability at Jobber. Go beyond traditional L&D to embed innovation into the DNA of how Jobber people grow. Work cross-functionally to identify emerging skill needs, architect transformative learning experiences, and build future-ready leaders who can thrive in a rapidly evolving landscape.

Reporting to the Senior Manager, Revenue Operations (PostSale), the Senior Revenue Operations Manager will work closely with go-to-market leadership to drive strategic projects that support aggressive growth, and improve customer satisfaction and adoption of Jobber. The role will support onboarding, account management, and support teams while also assisting our fintech teams.