LegalShield provides affordable access to legal and identity protection services, connecting members with provider law firms through its platform. As part of PPLSI, the world's largest legal and identity management platform, it serves over 4.4 million people and more than 140,000 businesses.
Serve as the first point of contact for members seeking legal assistance, conducting comprehensive legal intake interviews and assessing service needs.
Coordinate case referrals, attorney consultations, and communications between members and provider law firms while maintaining accurate documentation.
Deliver compassionate, professional service in a regulated environment, meeting performance metrics for quality, productivity, and member satisfaction.