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Lingraphica
Lingraphica
4 open remote positions
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with aphasia and other speech impairments. They are a leader in AAC technology and a fast-paced, goal-oriented employer focused on improving communication outcomes.
Salary Distribution
4 of 4 jobs
Benefits Overview
1 of 4 jobs
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Open Positions
Maintain awareness of product updates and processes to provide exceptional customer service. Interact with prospects and customers via calls, email, and chat to create and maintain relationships. Document issues and escalate concerns using a ticket system while assisting with Tier 1 troubleshooting.
Customer Service
Microsoft Office
Zoom
HubSpot
Lead a dedicated team of product experts providing world-class technical support for Lingraphica devices and software. Implement systems and workflow enhancements to increase team efficiency and improve response times. Report user insights and trends to inform the product roadmap and partner with engineers to prioritize software issues.
Technical Support
Customer Service
CRM
Team Management
Operating Systems
Coordinate onboarding and new hire setup to ensure a seamless employee experience. Maintain employee records, support compliance audits, and track credential renewals. Provide administrative support for HR systems, intranet, and organizational initiatives.
Microsoft Office
HRIS
Onboarding
Compliance
Communication
Partners with customers, care partners, SLPs, and referral sources throughout the AAC evaluation and acquisition process. Conducts clinical consultations to assess communication needs and recommend appropriate AAC solutions using consultative sales techniques. Collaborates with SLPs to facilitate evaluations, documentation, and maintain accurate customer records within company systems.
Speech-Language Pathology
Consultative Sales
Clinical Documentation
Customer Engagement
CRM