Manulife Financial Corporation

The Mortgage Loyalty Specialist role offers a dynamic opportunity to enhance client relationships and contribute to our mission of delivering exceptional service and innovative solutions. By understanding client needs and managing complex accounts, you will play a critical role in building long-lasting relationships and supporting clients through their renewal journeys. This position empowers you to leverage your communication, problem-solving, and analytical skills while collaborating with the sales team to balance client needs with business goals.

Support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Provide disability benefits and engage in proactive case management with a focus on successful reintegration into the workforce. Use critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle daily tasks.