Polar Analytics

As Head of Marketing, you will own the pipeline and lead all marketing efforts to take Polar to our next ARR Milestones. This is a high-impact, high-ownership role reporting directly to our CEO. You’ll be joining a 32-person team with a great product and huge organic momentum, and we need your expertise to unlock scalable acquisition and drive our Account-Based Marketing (ABM) strategy.

Customer Support at Polar is where empathy meets expertise. You'll be the voice of our customers internally and the face of Polar externally, working alongside a passionate team dedicated to making eCommerce data accessible and actionable. You will manage customer requests across Intercom, Slack, and email, triage and prioritise tickets in Jira, and create self-serve documentation, FAQ content, diagnostic tools, and automated solutions.

You'll be architecting the semantic layer that transforms raw commerce data into intelligent, actionable insights. As we scale from $3M to $9M+ ARR, you'll design proofs of concept that close deals fast, lead implementations that deliver value in weeks, and unlock new use cases that directly feed back into our product roadmap. This isn't just technical problem-solving—it's building the data foundation that helps indie DTC brands compete and grow faster than ever before.