- Handle Tier 1 support requests, resolving common issues and escalating complex cases.
- Perform advanced system setup and configuration across the platform.
- Manage workload autonomously in a remote environment with a self-starter attitude.
Puzzle
4 open remote positions
Puzzle provides technology solutions within the collision repair industry. The company offers a remote work culture with a focus on autonomy and growth, and provides benefits like PTO and health insurance subsidy.
Benefits Overview 4 of 4 jobs
Health Insurance Subsidy
(4)
PTO
(4)
Paid Training
(4)
Salary Reviews
(1)
Open Positions
- Create and schedule social media content across multiple platforms, ensuring brand consistency and timely publication.
- Support campaign execution, pull weekly performance reports, and track cost-per-lead by channel.
- Maintain brand standards, keep CRM workflows accurate, and document SOPs for recurring tasks.
- Serve as the first point of contact for prospective patients, managing inbound and outbound communications via calls, chats, texts, and emails.
- Assess and qualify leads with empathy, schedule consultations, and follow up post-procedure to ensure a seamless care journey.
- Maintain accurate lead documentation in CRM, escalate trends, and collaborate with internal teams to improve patient experience and revenue growth.
- Publish and schedule approved content across YouTube, Facebook, Instagram, TikTok, and other digital channels.
- Maintain publishing calendars, monitor content workflows, and coordinate story posts, community updates, and email campaigns.
- Ensure all content is published accurately, on time, and according to established standards with minimal supervision.