- Shape the vision and strategy for a leading user research platform.
- Translate insights from enterprise customers into actionable product priorities.
- Drive data-informed decisions and partner closely with design and engineering.
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As the Product Lead for Formic Cortex, you will build the intelligence layer that transforms frontline operational expertise into scalable processes, software, automation, and AI systems. You'll embed with various teams to capture their decision logic, map their processes, uncover bottlenecks, and translate real-world operations into intelligent systems that drive productivity and reliability. Over time, you’ll shape the engine that automates site evaluation, robot configuration, simulation, validation, and fleet management.
Own the global payments roadmap and strategy, including authorization, routing, retries, tokenization, chargebacks/disputes, and refunds/partial captures. Design, scale, and continuously optimize a multi-PSP platform, implementing smart routing, failover, experimentation frameworks, and performance monitoring. Expand payment methods domestically and internationally, including wallets, local payment options, EBT SNAP, HSA/FSA, and emerging methods.