ServiceNow

Research and document the Company’s technical accounting issues; present and resolve the Company’s positions for critical accounting issues with external auditors. Monitor, assess, and implement new accounting pronouncements applicable to the company and partner with stakeholders to analyze the impact. Assist with purchase accounting, valuation and integration of mergers and acquisitions.

Create and contribute to sales campaigns focused on Strategic Portfolio Management (SPM) solutions by providing product and industry insight. Serve as a thought leader on SPM ServiceNow. Develop and maintain strong alignment with Product Management and Engineering teams on roadmap, industry specific use cases, and field feedback.

The Director, Monetization Strategy will be a trusted advisor and thought leader for the Technology Workflow to drive impactful monetization strategies from idea to execution. The role involves determining and executing monetization strategies, driving prioritization of pricing strategies, and working cross-functionally with product and GTM teams.

Manage global accounting for accrued and operating expenses (OPEX), including treatment of complex contracts and reciprocal arrangements. Oversee monthly, quarterly, and annual close activities, including review of journal entries, reconciliations, flux analysis, and audit support. Investigate and resolve complex accounting issues in partnership with cross-functional stakeholders.

In this role, you will lead the evolution, launch, and management of Route to Market (RTM) program modules within the Partner Program, focusing on accelerating partner success and ecosystem impact. You'll be responsible for designing and managing scalable global partner programs, actionable insights, and enablement initiatives that drive partner proficiency, differentiation, business growth, and customer success.

In this role, you will ensure SCs demonstrate relevance to customers, discover customers’ business and technical problems, deliver high-quality presentations and demonstrations, and execute proofs of concept, all while comprehending and documenting the business value. Develop team members according to business demands and professional goals, maintain a recruiting pipeline, and work with sales managers to prioritize Solution Consulting efforts. Manage day-to-day activities, resource scheduling conflicts, and activity reporting.

Drive and support a plan to accelerate and scale the growth of our Microsoft Azure business, while focusing on enterprise customers in the Healthcare and Life Sciences industries. Meet sales quota and pipeline forecasting goals by building close relationships with customers, Microsoft, and ServiceNow field sellers while leading virtual teams. This key role requires sales, strategy, and a 'get it done' attitude to develop and accelerate ServiceNow revenue on Microsoft Azure.

Produce new business sales revenue from a SaaS license model by account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. Develop relationships with multiple C-suite personas across all product sales. Oversee client relationship mapping to the account team. Be a trusted advisor to customers by understanding their business and advising on how ServiceNow can help help their IT roadmap.

As a Sr. Business Process Consultant, you will be the functional and process expert on customer engagements—helping customers translate business requirements into configuration requirements using ServiceNow’s Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) solutions. Your goal: enable customers to accelerate outcomes, align IT with business strategy, and drive measurable value.

The Public Sector Platform Architect (PA) in Impact at ServiceNow is a strategic technical leader responsible for guiding platform strategy, governance, and value delivery for public sector customers in large-scale, compliance-driven environments. This role blends deep technical expertise with consultative advisory skills to ensure ServiceNow solutions are successfully deployed, governed, and adopted. The PA partners with Customer Success Manager, Customer Success Executives, Expert Service, Partners, and account teams to advise on enterprise-scale implementations, drive platform health, and deliver measurable outcomes.

The Senior Platform Architect is an advisory role, responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.

The Customer Outcomes Principal Customer Success Executive will develop C-level executive relationships and relationship management across customer accounts, ultimately improving customer outcomes through product adoption and value realization. This role involves becoming a trusted advisor to C-level client leaders, facilitating customer success from strategic planning to execution, and managing large enterprise programs.

At ServiceNow, they're transforming customer operations through their CRM and Industry Workflows. The company is looking for a high-impact Solution Consultant (SC) to help enterprise customers in Transportation & Logistics modernize their operations through their CRM suite: Customer Service Management (CSM), Field Service Management (FSM), and Sales & Order Management (SOM). This SC will play a pivotal role in defining the vision, crafting compelling solution narratives, and leading end-to-end technical sales cycles for Enterprise accounts.

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes. Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs.

As a ServiceNow Senior Staff AI Architect you will build our Connected AI Platform and lead the architecture of AI solutions embedded within digital workflows to transform how users interact with our applications. The ideal candidate has deep expertise in AI/ML systems design, personalization, and experience working within Digital Technology (DT) and enterprise software environments.

As a key member of the Global Learning & Development Program Success Team, this role is responsible for aligning our learning and enablement organization through strategic portfolio prioritization and operational excellence. You will serve as a central connector across Program Success and the GLD learning supply chain, ensuring initiatives are well-scoped, resourced, and executed with clarity and consistency. This role blends strategic planning, program management, and cross-functional coordination to ensure our most critical enablement efforts are delivered effectively.

In this role, you will grow and mentor a team of researchers, guide them on research design and execution, and review research deliverables. You'll coordinate with leadership to set priorities, partner with operations for process definition, and set goals to measure research and design success. The role involves forecasting resource needs, influencing portfolio strategy with user research findings, and owning research team operations, including budget, hiring, vendor management, and process standardization.

Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products. Apply and adapt appropriate research techniques and methods for specific project needs. Engage with customers to understand their unique needs for our products and validate feature and design direction. Analyze qualitative studies and quantitative data and communicate findings through artifacts.

Identify the important strategic product security focus areas for the team. Help lead security discussions with the other engineering teams. Participate in research to identify new attack vectors and adopt new methodologies. Perform product security testing on ServiceNow products. Audit source code of the platform and applications. Identify, communicate, and recommend remediation of Security Vulnerabilities.

The ServiceNow Security Organization (SSO) delivers innovative security solutions to reduce risk and protect the company and our customers. This role involves managing large Security programs/projects, developing detailed execution plans, and ensuring delivery within budget constraints. You will communicate with stakeholders, drive strategic planning, and improve efficiency.

Lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how people work around the world. Drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives. Provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams.

Manage a team of Platform Architects providing advisory services to ServiceNow customers, providing business and technical leadership, reinforcing best practices, and managing workforce transformation to meet future business needs. Partner with account teams, drive execution, manage utilization, and build a world-class team to articulate the value of Platform Architecture services. Continuously learn and improve from customers, the team, and Product Development/Sales Teams.

The ServiceNow Platform Architect is a strategic technical leader responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role involves working closely with stakeholders and technical teams to align platform capabilities with business objectives and drive digital transformation.

As a Principal Technical Consultant within the Platform team, you will act as an architect and a trusted advisor to the customer on product-agnostic core ServiceNow functionality. You will design and configure complex solutions using best practices, ensuring customer success, thereby adding value and increasing productivity for the customer. You will collaborate with customers, act as primary technical liaison, lead customer workshops, and define technical solutions.

The Sr. Technical Consultant, ITAM Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow ITAM products based on configuration best practices. You will configure Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. customization. Up to 50% travel annually.

The Sr. Business Process Consultant is the functional and process expert consulting with customers and guiding them in transitioning business requirements to configuration requirements of the ServiceNow ITAM Software Asset Management (SAM) and Hardware Asset Management (HAM) products. The goal is accelerating and driving customer business outcomes, focusing on configuration vs customization. You will drive process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops.

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Partner strategically with product management and engineering to ensure the delivery of cohesive, end-to-end user experiences that reflect the full depth of our design team’s work. Act as a player/coach—leading by example through hands-on design contributions while mentoring and elevating the team’s craft and strategic thinking.

As a Pr. Technical Consultant at ServiceNow, you will be the functional and technical expert of a customer engagement team. You will consult with customers and configure the ServiceNow IT Service Management products based on configuration best practices to help customers achieve their business outcomes.

Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution. Develop team members according to the demands of the business and according to their individual professional goals. Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands.

Help write the playbook for the future of enterprise content. You will transform complex ideas, raw user energy, and business goals into narratives, campaigns, and experiences that make people stop, share, and come back for more. Those with the instincts of a storyteller and the rigor of a data analyst are encouraged to apply.

ServiceNow is seeking highly motivated and professional individuals to join the Support Account Management (SAM) Services team. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

In this role, you'll design and build infrastructure and platform features to support AI workloads, writing clean, reusable code while working closely with product owners and engineers. You'll focus on creating scalable, reliable systems, automating processes, and delivering user-friendly software that aligns with customer needs.

This Principal Workflow Architect is a functional and technical expert consulting with customers on implementing ServiceNow's Technology Workflow solutions based on leading practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges.

As the Manager of Value Strategy Services, you will lead a team of high-performing Value Strategy Service Associates who deliver data-driven insights, business value assessments, and strategic recommendations to ServiceNow’s top customers. Your team sits at the heart of customer transformation, partnering with Strategy Consultants and Value Strategists to articulate how ServiceNow drives tangible business outcomes. You will guide the team in standardizing scalable consulting processes, ensuring excellence in financial modeling, data analysis, and strategic content development.

Build foundational AI products that will define the landscape of enterprise AI. Own and influence the roadmap for the Agentic AI tools for ServiceNow. Manage the entire product lifecycle for AI-based products, from ideation to launch, while defining strategies and executing product plans. Collaborate with data scientists, machine learning engineers, and UX teams to develop AI and LLM capabilities at the platform level, enhancing offerings on the ServiceNow platform.

Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption. Apply appropriate research techniques and methods for specific project needs. Engage with customers to understand their unique implementation of our products, including defining and synthesizing user needs and use cases. Partner with Product Managers and Designers to influence product strategy and roadmaps.

As a Principal Business Process Consultant, you will build long-term customer relationships through process improvements. You will be engaged in early stages of process design, partnering with technical consultants to lead workshops, gather requirements, and craft functional specifications. You will ensure solutions align with business needs, address compliance deviations, and drive successful outcomes.

The Sr. Business Process Consultant is the functional and process expert of a customer engagement team, consulting with customers and guiding them in transitioning business requirements to configuration requirements of the ServiceNow SPM products, all with the goal of accelerating and driving customer business outcomes.

The Senior Technical Consultant at ServiceNow works with customers to drive consumption, adoption, and customer satisfaction. You will be a technical expert, consulting with customers and configuring the ServiceNow Customer Workflow products based on configuration best practices. The goal is accelerating and driving customer business outcomes.

As an Outbound Product Manager, you will play an essential role in scaling ServiceNow's business. You will create enablement content, develop customer use cases, and promote the Field Service Management product vision. You will also collaborate with various teams to define product strategy and drive customer adoption initiatives.

The Sr. Business Process Consultant, Expert Services is the functional and process expert of a customer engagement team, consulting with customers and guiding them in transitioning business requirements to configuration requirements of the ServiceNow Generative AI products, all with the goal of accelerating and driving customer business outcomes. You will leverage or critically think about how to integrate AI into work processes, decision-making, or problem-solving.

We are seeking an experienced and dynamic Regional Technical Manager to lead our local technical operations in Germany in Berlin. This individual will be responsible for managing a small but highly skilled team of system, network, and database administrators. The team will closely collaborate with our Global ServiceNow Team to deliver seamless IT support for our German customers.

The Network Administrator will be part of a team supporting a strategic partner in Germany by implementing and maintaining system environments hosting ServiceNow applications; working closely with the Global ServiceNow Team, they will help deliver seamless operational support to German customers.

We’re hiring a Staff Product Service Engineer with deep expertise in MariaDB and PostgreSQL to support, optimize, and scale our database-backed services. This role is pivotal in ensuring high availability, performance, and reliability across customer-facing platforms and internal systems. The person will diagnose and resolve complex production issues and design scalable data architectures.

As the Customer Outcomes Principal Business Process Consultant, you will design processes built on ServiceNow to achieve customers' desired outcomes and develop expertise related to the processes enabled by the platform. You will apply ServiceNow knowledge and domain expertise in customer engagements, design efficient workflows, and draft user stories. Your contributions will also involve providing feedback to product development and supporting the professional development of others.

We are seeking a dynamic and experienced technical presales professional specializing in data engineering and integration to play a critical role within our presales team, driving innovative solutions primarily around ServiceNow’s Workflow Data Fabric, complemented by NowAssist and Agentic AI capabilities. Leveraging your deep understanding of the entire data lifecycle—you will build compelling solutions, demonstrations, and proof-of-concepts to showcase the transformative value of the ServiceNow platform to our key customers.

Working closely with the Global ServiceNow Team, this role delivers seamless operational support to German customers. This role requires an experienced systems engineer with 6+ years in Linux environments, skilled in performance tuning, cloud infrastructure, and scripting. Key responsibilities include network and system administration, database management, and DevOps operations.

As a Sr. Technical Consultant in ITAM Workflow, you'll be the functional and technical expert, consulting with customers and configuring ServiceNow ITAM products using best practices to accelerate customer business outcomes. You will define processes, lead workshops, and guide customers in using ServiceNow ITAM solutions to improve their ITAM capabilities.

As a Customer Engagement Manager, you will manage key internal and external initiatives with the aim of adding significant value to customers and helping the broader organization innovate. You'll manage cross-functional projects and teams, senior-level business executives, and navigate the customer's experience during these projects.

As a Sr. Technical Consultant, Security Operation Workflow, you'll be the functional and technical expert, consulting with customers and configuring the ServiceNow Security Operations products based on configuration best practices. The aim is to accelerate and drive customer business outcomes. You will support process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops. Up to 50% travel annually.

This Solution Architect, Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges. Solution Architect, Platform brings architectural guidance, business acumen in the industry along with deep product expertise, innovation, and knowledge capital to our customers and partners.

ServiceNow is looking for a Staff Outbound Product Manager to join the Workplace Product Management Team. The Outbound Product Management team drives messaging, adoption, and market fit to ensure a relevant, customer-centric product. This role involves creating high-quality enablement content, developing a deep understanding of customer use cases, and partnering with various teams on go-to-market activities.

The Customer Outcomes Senior Technical Consultant configures the ServiceNow Platform based on leading practices to provide solutions that achieve customer outcomes. As the functional and technical expert, you'll participate in workshops to assess current processes and establish future-state processes. You will design and deliver ServiceNow solutions with a technical architecture designed for long-term success, adhering to ServiceNow's technical standards. You will also provide oversight and unit testing of code developed by partner or customer employees.

Drive product strategy for Knowledge Graph and how Knowledge Graph enables the generative AI or traditional AI experiences across ServiceNow’s product suite. Own the end-to-end product lifecycle, from ideation to roadmap definition, execution in collaboration with ML research, engineering, UX research, and design partners. Continuously evaluate the market and competitive landscape and the user and customer feedback into product strategy and eventual roadmap.

You will design processes, built on ServiceNow, to achieve customers' desired outcomes, provide expertise in processes enabled by the ServiceNow platform, and apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows. You will also design efficient workflows based on ServiceNow SecOps product capabilities and leading practices and draft user stories.

The Sr. Business Process Consultant, ITOM Workflow is the functional and process expert of a customer engagement team, guiding customers in transitioning business requirements to configuration requirements of the ServiceNow ITAM Software Asset Management (SAM) and Hardware Asset Management (HAM) products. The role focuses on accelerating and driving customer business outcomes.

This Senior Manager role offers the chance to transform the business and drive lasting impact. The ideal candidate will build relationships and develop trust with key leaders. The role will orchestrate and prioritize AI initiatives that accelerate sales productivity and performance, shaping how AI is embedded across the sales motion.

Provide day-to-day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects. Be the focal point for delivery questions or concerns from internal stakeholders or customers. Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution. Management of Revenue, Cost and Margin for regional delivery implementations.

The Cloud Network Services team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe. This role involves operating and maintaining ServiceNow’s global cloud network infrastructure, troubleshooting network issues, and participating in a 24/7 on-call rotation. Responsibilities also include maintaining software-defined infrastructure using automation tools and supporting network operations in private and hybrid multi-cloud environments.

Seeking a Principal Product Manager at the intersection of Knowledge Graph and Enterprise Search to lead the development of advanced enterprise search with deep contextual and personalization capabilities that enhance user experience and support the company's growth ambitions. This is an opportunity to shape how context is employed to power richer, more intuitive search and conversational experiences. As the line between search and conversation blurs, you'll guide the development of foundational search capabilities to create conversational experiences that are personalized, relevant, and grounded in trusted information.

As a strategic member of our sales team, you will have a major impact on our success. As a Source-to-Pay Solution Consultant, you will devise sales strategies, identify customer challenges and pain, and craft a message that speaks to relevant, differentiated value. Connecting with your audience, establishing credibility, and the ability to learn quickly, along with a start-up mentality are essential.

The Principal Platform Architect (ServiceNow) is a technical advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This role entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.

In this role, you'll manage planning, objectives, goals, hiring, development, and performance reviews. Provide technical guidance for systems optimization and participate in architectural reviews. Assess risks and ensure systems are highly available and operationally sound. Collaborate with peer teams on global engineering efforts and represent the Systems Engineering team to stakeholders.

As a Senior Machine Learning Engineer, you will be a core contributor to the design, development, and optimization of AI and GenAI solutions within ServiceNow’s Agentic Engineering platform team, building scalable LLM-powered applications and focusing on agent memory, orchestration, and evaluation frameworks that power next-generation AI agents.

As the Senior Staff Architect for the AI Security team, you will own the architecture that safeguards ServiceNow’s GenAI initiatives. Partnering closely with security researchers, AI specialists, and software engineers, you will turn cutting-edge research into robust, production-ready solutions. You’ll also be the key liaison between AI Security and the wider Product and Infrastructure architecture communities.

As a Senior Software Engineer within the AI Security team, you'll play a critical role in developing specialised tools and services to secure ServiceNow’s cutting-edge Agentic AI solutions. You’ll collaborate closely with architects, researchers, and security experts to translate security research into robust, production-ready software systems focused on safeguarding AI initiatives.

This role involves guiding the enterprise platform strategy, architecture, and innovation roadmap for ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine, IRM). The person in this role will bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of ServiceNow modules supporting IT functions. Key responsibilities include architecture orchestration, platform strategy & governance, and executive & stakeholder engagement.

As a Technical Consultant, you'll be a functional and technical expert in the ServiceNow Expert Services Team, consulting with customers and configuring ServiceNow Core Business Transformation Products like HRSD, WSD, and LSD, driving customer business outcomes. You will optimize ServiceNow best practices with a focus on configuration, lead customer design workshops, and guide customers in documenting business requirements.

As a Hyperscaler Solution Consultant, you will engage customers in exploring how ServiceNow collaborates with leading hyperscalers (AWS, Azure, GCP) to deliver integrated solutions, aligning technical capabilities and strategic goals across platforms. This role partners with account executives, hyperscaler product management, and partner sales teams to help customers understand, plan, and realize the value of a cloud-enabled ServiceNow environment. Your ability to consult, influence, and build trust will be as important as your technical expertise.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate, managing cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.

This role requires someone to partner daily with Executive Practitioners to elevate CxO engagements, increase wallet share, and curate progressive thought. The position involves crafting and executing a customer engagement strategy, deepening strategic customer/partner relationships, and contributing to the codification and sharing of best practices to scale events and speaking opportunities.

As a Technical Consultant, you will be a functional and technical expert in the ServiceNow Expert Services Team, consulting with customers and configuring ServiceNow Core Business Transformation Products such as HR Service Delivery, Workplace/Facility Service Delivery, and Legal Service Delivery. Your work will accelerate and drive customer business outcomes.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will provide amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies.

Build high-quality, scalable, clean, and reusable applications and solutions as part of the Connected Customer Experience (CCX) team, collaborating with engineering leads, architects, and cross-functional partners. Develop across the full web technology stack, including JavaScript, AngularJS, React, HTML, CSS, and SQL. Contribute within a Scrum-based Agile environment.

The Services Account Executive manages opportunities for Expert Services and Success Services sales within strategic accounts, coordinating with license sales teams and partners. Responsibilities include ensuring proposals are appropriately sized and scoped for successful project delivery and clients fully utilize their ServiceNow investment. This involves driving rollout and deployment plans for licensed ServiceNow products in partnership with the sales organization.

Support execution of GTM programs that drive Hyperscaler pipeline generation, partner enablement, and sales execution. You will prepare and maintain reporting, dashboards, and analysis to provide visibility into program health, progress, and outcomes. You will coordinate cross-functional activities and manage timelines, ensuring deliverables are met and dependencies are tracked.

This leadership role involves leading a team of 8–12 Technical Consultants, championing customer transformation and ensuring solutions align with business goals across APAC. The role includes strategic and technical leadership to customers and internal teams, fostering collaboration, and supporting business development efforts to drive adoption in ServiceNow deployments.

The AMS Global Vice President for CRM Solution Sales and Consulting will lead all CRM-related sales motions and functions within the geo, driving CRM solution sales and consulting efforts across the geo. This role demands a leader who will inspire teams, navigate a matrixed set of support teams across global COE, marketing, technical and partner organizations while delivering predictably exceptional results.

ServiceNow is looking for a high achieving Sales Development Representative to join our expanding Global Sales Development team. In this role, you will qualify leads, profile prospects and customers, and provide feedback on which campaigns generate the best leads. You will identify and qualify opportunities for the team you support by following up on marketing-generated leads and managing all inbound leads to sales acceptance, while achieving monthly, quarterly, and annual goals.

Directly manage, mentor, and develop designers and drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions. Collaborate cross-functionally with product management, user research, engineering, and content to distill complex problems into clear goals. Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance.

The Director - AMS Strategic Engagements (Large Deal Pursuits) will drive ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions in the Americas. This leader will act as a deal expert, driving end-to-end deal strategy, developing commercial structures, and leading negotiations for strategic deals. Priorities include driving large, complex deals and championing collaborative GTM activities for strategic accounts.

Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture. Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs. Guide designers through the full product lifecycle and deliver clear presentations to executives.

In this role, you will build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes. You will work with product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. You will contribute to the design and implementation of new products and features while also enhancing the existing product suite.

The Global Sales Leadership Development team is seeking a Senior Manager to design and deliver leadership programs for global sales leaders, partnering with Global Learning Business Partners to align business priorities with leadership capability needs. The person will integrate AI tools and methods into program creation, delivery, and evaluation, as well as show real-world AI-first approaches.

The AI Architect will drive customer outcomes, roadmap, and value realization for GenAI technology within accounts through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities. You will lead GenAI enablement programs and GenAI Impact accelerators for the broader Customer Excellence organization. Hands-on delivery of ServiceNow’s GenAI capabilities to customers and providing technical advice and guidance to best utilize ServiceNow’s GenAI technologies.

The Canada Area Lead will be responsible for leading the Customer Excellence Group across the country. This includes managing and coaching a high-performing team of Customer Success Managers (CSMs), Customer Success Executives (CSEs), and Platform Architects (PAs). This leader will be accountable for driving customer outcomes by improving technical health, accelerating product adoption, ensuring renewals of Customer Success offerings, and enabling expansion across ServiceNow’s portfolio.

The Customer Outcomes Senior Technical Consultant is responsible for configuring the Logik application (Configure, Price, Quote) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Participate in workshops with customers to assess current processes and establish future-state processes.

As VP, Head of Marketing Analytics you will lead the data-driven heartbeat of Marketing at ServiceNow. Drive insights that give real-time visibility into what’s working and what to do next, by owning the data story and shaping the models. Serve as the go-to leader to turn marketing data into enterprise clarity, and define the metrics that matter.

Drive strategic initiatives for ServiceNow's Solution Consulting organization, leading CRM-related programs to improve GTM effectiveness and optimize processes. The role involves defining and tracking impact through robust reporting, running complex programs end-to-end, and leveraging AI tools to accelerate execution and automate workflows.

The Customer Success Executive will develop C-level executive relationships and relationship management across accounts to improve Customer Outcomes, leading to product adoption and value realization. The ideal candidate will have a successful track record in management consulting, solution consulting, and/or industry consulting focused on digital, technology and organizational transformation.

ServiceNow is seeking a driven Solution Architect to provide expertise to support customers and ensure they adopt, renew, and maximize their value from their ServiceNow investment. The Solution Architect will participate in the acquisition and retention of customers by leveraging the CRM applications and applying knowledge of ServiceNow across Industry applications. This is a hands-on Architect who is capable of going wide and deep on the solution with regards to people, process and technology.

Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals. Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts.

ServiceNow’s load-balancing (ADC) team delivers application traffic to every ServiceNow customer worldwide through their own load-balancing solution using open-source technologies, transforming customer requirements into host configurations and deploying them at scale. You will maintain software-defined declarative infrastructure and manage large-scale infrastructure with code, while implementing new tools, technologies, and methodologies and resolving operational issues.

The Hyperscaler GTM Operations Director will lead a portfolio of strategic GTM programs in partnership with our Hyperscaler and Partner teams. This role will drive operational rigor, program execution, and cross-functional alignment to support pipeline growth, sales enablement, and partner success within our Hyperscaler ecosystem.

The Complex Deal Strategies & Development (Elevate) Manager will help operationalize and scale repeatable deal development motions. This role involves managing the intake, triage, and tracking of strategic pursuits, overseeing execution cadence, and supporting the development of reusable tools, templates, and playbooks. This position offers high visibility and cross-functional collaboration, ideal for a sales-minded professional focused on large deal development in a high-growth technology environment.

In this role, you will support customer implementations by leading ITOM projects, accelerate time-to-value with repeatable solutions, and assist with escalations. You will also collaborate with product teams, contribute to ITOM strategy, and configure workflows, applications, and user interfaces. Assist in developing customer-specific reporting and dashboards to provide visibility into key operational metrics. You will work with customer success, support, and delivery teams to ensure alignment on project goals and outcomes.

Manage the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center including day-to-day operations of data centre ensuring the smooth functioning of critical infrastructure. Monitor system performance and capacity, safeguarding uptime, and reliability of all data center operations. Inspire and contribute to the improvement in team process, technology innovation and automation.

As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud. Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation.

In this role, the Site Reliability Engineer (SRE) will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team, focusing on instance performance, reliability, and availability. This is a swing shift role (4 days a week) and the candidate must be located within the Republic of Ireland.

The Customer Workflows Solution Sales Executive will oversee State and Local Government market success of ServiceNow's CX, FSM, Source to Pay and related Customer Workflows solutions to California State & Local Government (SLG) clients. These products create a single source of truth that allows enterprise processes to execute with uniform information.

In this role, you will be accountable for managing and leading the ITSM business in the east, while also serving as a key member of the ITSM practice leadership team. You will develop your team and manage traditional Professional Services business measurements including utilization. You will also drive the continuous improvements of your business and methodology.

Customer Advisory Lead discovery workshops with prospecting and existing customer leadership and their teams to understand goals and challenges. Document and present insights and recommended solutions to meet customer goals. Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action.

The Sr. Solution Sales Executive will spearhead market success for the Technology Workflow Businesses, focusing on driving growth strategy, enhancing solution sales capabilities, and orchestrating cross-functional ecosystem efforts. As a sales executive, you will apply your expertise to drive business growth in partnership with sales, product, marketing, and partners. This role offers a unique opportunity to impact organizational growth.

This role involves driving and supporting a plan to accelerate and scale the growth of our Google Cloud business, focusing on enterprise customers in Americas. The role includes meeting sales quota and pipeline forecasting, building close relationships with customers, Google Cloud, and ServiceNow field sellers. Success requires the execution of a plan to develop and accelerate the growth of ServiceNow revenue on Google Cloud.

You will produce new business sales revenue from a SaaS license model through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects and existing ServiceNow customers. You will develop relationships with key team members and c-suite personas and be a trusted advisor to your customers.

We are looking for an engagement/project manager with previous experience in implementing or operating the ServiceNow platform. As a ServiceNow Principal Engagement Manager, you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. Principal Engagement Managers are seasoned leaders who build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making.

We are looking for a CRM Advisory Solution Consultant to join our dynamic and innovative team. In this role, you’ll lead the creation and evolution of a cutting-edge Best Practice Proof of Concept (POC) Program centered on CRM and AI capabilities within the ServiceNow platform. You will collaborate with some of the most skilled professionals in the field to design, iterate, and continuously improve a showcase program that highlights innovation, rapid problem-solving, and real-world application of advanced CRM solutions.

We are seeking an experienced and highly organized Global CRM Project Lead to support and drive cross-functional, strategic initiatives for our Solution Consulting organization. This individual will play a pivotal role in leading CRM-related programs that enhance our global go-to-market (GTM) effectiveness, streamline operations, and support the vision of the Solution Consulting leadership.

As a Solution Consultant within our Core Enterprise Solution Consulting team, you will have the opportunity to join our industry’s best and brightest talent. In this role, you will have a major impact by driving the hyper-growth of your Retail and Hospitality business. As a Core Solution Consultant, you will be responsible for driving revenue across all our Solutions with our most strategic accounts.

In this role, you will partner with the Data and Analytics leadership team to identify product opportunities, target markets and create business cases for targeted product investments. You will lead the strategy, product definition, roadmap, execution, and overall success of Data and Analytics-focused apps across different functional domains, and lead, inspire and mentor a team of product managers.

Work closely with design, engineering, and product management to create and maintain user-focused technical documentation. Become familiar with ServiceNow’s content development processes and writing style. Have a meaningful positive impact on customer success delivering content that helps users achieve their goals.

The Design Program Manager will work with product and technology leaders on initiatives, responsible for taking IT projects from concept through implementation. They will ensure adherence to processes, quality standards and deliverables. Transparency will be created through reports, dashboards, and status. The ideal candidate will drive process improvements and create documentation to promote best practices.

This role requires a blend of deep research, secure systems design, and hands-on prototyping. You will pioneer new approaches to secure the AI development lifecycle, create systems that govern how agents interact safely with tools and APIs, and build solutions that bake security into the fabric of our agentic platforms.

As a Senior Business Systems Analyst focused on Security Programs, you will act as a key partner to stakeholders across Security, Compliance, IT, and Engineering. You will identify opportunities to enhance security governance, streamline risk and compliance workflows, and strengthen internal controls through scalable system solutions.

As a Solution Architect, you’ll co-create offerings with some of the world’s most strategic partners and be a key contributor in designing and guiding AI-infused ServiceNow solutions. You'll apply an AI-first mindset in all partner engagements, provide expert guidance on the ServiceNow platform, and drive conversations around market positioning and industry opportunities, facilitating design workshops, and supporting partners in defining go-to-market strategies.

In this role as Senior Product Designer, you will develop innovative design solutions and world-class product experiences that transform how people work around the world. You will drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles. As part of a cross-functional team, you will champion your design approach, reconcile feedback from stakeholders, and provide input in a collaborative environment.

ServiceNow is seeking a driven Pre-Sales Security Solution Consultant to be the subject matter expert providing leadership and expertise to support customers during the sales engagement. You will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions.

ServiceNow is seeking an innovative and experienced Enterprise Search Architect to lead the next phase of AI powered search for our employee and customer-facing search capabilities. You will drive the design and implementation of scalable, intelligent, and high-performance search systems across our platform focusing on relevance, accuracy, personalization , and AI-enhanced discovery . You will bring expertise in modern search architecture, vector-based retrieval (e.g., RAG), traditional IR models, and enterprise search platforms.

The Business Process Consultant (BPC) is a functional and process expert in the ServiceNow Expert Services Team, consulting with customers and guiding them in transitioning business requirements to configuration requirements of the growing ServiceNow Finance & Supply Chain Product Line, accelerating and driving customer business outcomes.

Build and maintain robust software systems using Python, Go or Java. Apply deep knowledge of software design patterns, data structures, algorithms, and testing methodologies to deliver scalable, high-quality solutions. Solve complex networking challenges across TCP/IP, DNS, HTTP/HTTPS, and routing protocols such as BGP and OSPF.

This role involves creating high-quality enablement content that highlights product innovations, focusing on workflows and task orchestration for service teams. It requires developing a deep understanding of customer use cases to influence the product roadmap, documenting insights, and creating best practices assets to support product adoption. Close coordination with various teams is crucial to defining product strategy and ensuring smooth execution.

As an Outbound Product Manager, you will create high-quality enablement content that describes the value of the product innovation with a focus on Field Service Management solution, develop a deep understanding of customer use cases and success outcomes to influence the product roadmaps, and promote the FSM product vision with industry influencers and strategic partners.

This role will lead transformational initiatives and is critical in optimizing business operations by analyzing, redesigning, and improving key processes. You will work closely with cross-functional teams to foster a culture of continuous improvement and implement intelligent solutions that enable long-term success.

Enterprises are raising the bar, and AI initiatives must deliver business value. As a Senior Forward Deployed Software Engineer (FDSE), you act as the CTO of the build, owning everything from backend services to LLM pipelines and front-end integrations. You partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints. You codify patterns, shape internal tooling, and accelerate innovation.

Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy. Provide input to help shape future content strategy for the product or business unit you help to support. Contribute to the continued evolution of ServiceNow’s content development processes and writing style and standards. Develop a strong understanding of the ServiceNow product ecosystem.

This role offers a rare opportunity to sit at the intersection of cutting-edge AI innovation and go-to-market strategy, working directly with senior leaders to shape how AI transforms Sales, Marketing, and Partnerships. It's an ideal position for someone who enjoys solving complex problems, building executive-facing narratives, and driving real impact from emerging technologies.

The Digital Customer Journeys Experience Architect will lead and evolve enterprise customer experience initiatives. In this role, you will be at the epicenter of transforming the end-to-end ServiceNow customer experience. You will be responsible for designing and maintaining service blueprints that map the full customer journey, shaping customer success offerings through human-centered service design, and facilitating conversations that align teams around the needs and expectations of our customers.

We are hiring a Staff Cloud Network Engineer to join our Cloud Network Engineering team to design, automate, and engineer secure, scalable, and production-grade network infrastructure across Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). This role focuses on continuously improving how we deliver and operate cloud networking by collaborating with Systems Engineering, Security Engineering, and Platform teams.

As a Staff DevOps Engineer on the Big Data Federal Team, you will deliver 24x7 support for our Government Cloud infrastructure, working Sunday to Wednesday from 3 pm to 2 am Pacific Time. The Big Data team ensures ServiceNow exceeds availability and performance SLAs, employing new tools, Big Data systems, and AI to improve efficiencies across functions.

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. In this role, you will assist in the design, execution and reporting of Red Team campaigns at ServiceNow by creating adaptable and detailed attack plans.

Play a critical leadership role in shaping the future of AI security across the company’s GenAI initiatives, reporting directly to the Director of AI Security. Lead the formation and growth of a high-caliber AI security research team focused on discovering, analysing, and mitigating risks unique to large language models (LLMs), generative AI, and other advanced ML technologies.

As the central connector across engineering, design, and business teams, you’ll drive the strategy, execution, and evolution of a high-impact, adaptive user experience on a large-scale platform. From initial launch to enterprise-wide adoption, you’ll lead the charge in delivering intelligent, context-aware experiences.

We're looking for a strategic, creative, and collaborative storyteller to join the Executive Keynotes team as Senior Manager, Executive Keynote Content. You’ll contribute to the development of high-impact keynote content for senior executive speakers at our most high-profile events. This role is focused exclusively on content: message development, storytelling, structure, scripting, and visual narrative.

We are seeking a seasoned, highly skilled and motivated Product Manager to be part of the product focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies. The Product Manager will be at the forefront of the exciting new AI Space of AI Agents. The ideal candidate will have experience in a technical product capacity or as traditional product with a background in building products with a keen interest in AI and Innovation. Expertise with AI Products, ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes.

As a member of our Solution Consulting team, you will have a major impact on our future success. You will help guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals.

The Solution Sales Executive will lead market success of ServiceNow's CRM Workflows products, engaging assigned accounts and creating new business and pipeline. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

This role leads the team working with Independent Software Vendors (ISVs) to drive long-term revenue growth through large and strategic transactions. This leader builds a small team to drive AI led CRM sales by building a small set of strategic and significant ISV partners, acting as CRM executive sponsor on large global accounts. Success is defined via Pipeline, Bookings and Roadmap impact KPIs.

Use profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics. Lead efforts to hire, develop, and build a technical team. Oversee and participate in Change Management as it relates to Customer Support. Drive daily incident management success leading to ongoing enhanced customer experiences.

At the heart of ServiceNow is making the world work better for everyone, and ServiceNow.org leads with our values to exclusively service the needs of the global non-profit community. The Senior Account Executive will produce new business sales revenue from software licenses, build relationships, and exceed sales quotas.

This strategic position will revolutionize how ServiceNow identifies, develops, and advances extraordinary leaders at scale by integrating cutting-edge technology, predictive analytics, and human insights. As ServiceNow continues its ambitious growth trajectory, this visionary role will be instrumental in ensuring a robust leadership pipeline that fuels its future.

At ServiceNow, our technology makes the world work for everyone—and our people make it possible. We are seeking a highly experienced and proactive Executive Assistant to support the Senior Vice President of Global Industries & Solutions. This individual will serve as a critical partner to a dynamic, visionary executive leading one of the most strategic and fast-moving areas of our business. The ideal candidate anticipates needs, brings structure to complexity, and creates space for the SVP to focus on leading at scale.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). As a SAM, you will deliver proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Join the Go-To-Market Platform Engineering team where we build the intelligent systems that power Sales, Account Executives, and Solution Consultants globally. Our mission is transforming traditional quality engineering into AI-powered DevSecOps excellence, establishing India as our center of excellence for next-generation testing practices on the Now Platform®. In this role, you will drive AI-First Testing Transformation, Champion DevSecOps Excellence, and Optimize Now Platform® Testing.

As a Principal Technical Consultant in the Customer Excellence Group, you'll work with customers to drive adoption and satisfaction, helping them grow their business on the ServiceNow platform. You will drive customer business outcomes. The Integrations Specialist designs and implements integrations between ServiceNow and third-party software platforms. They are expert problem solvers with coding skills and resolve errors.

In this role, you will build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.). You will work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. You will implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs.