ServiceNow

Manage, monitor, and manipulate the server farm behind ServiceNow’s cloud, while also driving immediate relief and sustainable resolution to issues within the ServiceNow platform. The role involves working directly on servers to enable and optimize capacity utilization for ServiceNow’s customer base, while using knowledge and experience in software development, application support, systems engineering and networking to proactively prevent issues from reoccurring.

ServiceNow is seeking a high achieving Sales Development Representative to join the expanding Global Sales Development team. You will produce new business pipeline in mid- to large-size enterprises, working with Lead Development Representatives and Field Sales professionals. You'll build sales pipeline by identifying qualified opportunities, establish new business relationships, understand an organization's goals, and identify new sales opportunities to pass to Field Sales.

Ensure the production reliability and scalability of our customer application(s) and infrastructure services from an operations perspective. Restore database/application services, guide SRE and CS operations on any database-related issues, work with development on database defects and migrations, and strategize the scaling of the ServiceNow platform. The ideal candidate is a software engineer with a strong background in database technologies.

As a Sr. Technical Consultant, you will work with customers to drive consumption, adoption, and customer satisfaction. You will also configure the ServiceNow [BU/Portfolio] products based on configuration best practices to accelerate and drive customer business outcomes by getting them to see the value of their ServiceNow investment.

You will spearhead the technical sale to drive revenue across all ServiceNow solutions by leading and partnering across a broad regional team that includes Sales, Solution Specialists, Business Value Consultants, Enterprise Architecture, Product Management, Customer Success, Partners and our Leadership Team. A core Solution Consultant is someone who can go wide and deep on the ServiceNow platform and be a technical-minded thought leader during the sales cycle.

Manage release programs and large, complex release programs from start to finish, providing a proactive, strategic perspective on process improvements and a tactical view of daily progress and issues. Exercise critical skills such as conflict resolution, cross-team collaboration, and asking and answering questions with precision in a fast-paced environment, cultivating collaboration and driving business outcomes.

The role will support our GVP, Integrated Marketing + 1 additional VP. The Executive Assistant will manage high-volume, complex schedules and travel arrangements for multiple senior leaders, manage calendars, coordinate high-stakes meetings, and support both executives and teams in achieving company objectives.

In this role, you will work with diverse business and technology owners to create and maintain strategic relationships. You will also create website and newsletter content, facilitate and track tasks across a growing team, and work on strategic and highly visible BSIMM activities across the organization. You will be an advocate for security and participate in a security champions program, as well as create, measure, and refine metrics used to measure program success.

Work collaboratively with Product teams to deliver great UX that will revolutionize workplace collaboration and productivity. Directly lead and manage 8-10 designers and/or managers and change the way people work through design thinking. You will also oversee a portfolio of products, while acting as a mentor & manager.

The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results, completing the project following ServiceNow's leading practice methodology, NowCreate. They work in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.

Join the Product Security Testing team at ServiceNow, where they help secure the applications their customers rely on. As a new graduate, you’ll work alongside experienced engineers to identify and fix security issues in our products. You'll learn how to find vulnerabilities in Java and JavaScript code, understand the security implications of AI-enabled applications, and contribute to building tools that make security testing more efficient.

Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for SecOps implementations. Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.

This role will lead the change strategy that powers broad adoption, engagement and lasting behavior change. This is a unique opportunity to work alongside senior leadership and cross-functional partners to embed a performance culture rooted in bold thinking, alignment, and measurable business outcomes. You’ll shape how we scale OKRs across ServiceNow and help teams thrive in the process.

Lead and grow a sales team to serve our customers within the State & Local Government and Higher Education segments. Develop clearly defined go-to-market initiatives with key ServiceNow sales, marketing and business unit leaders to achieve revenue goals. Define key milestones and progress tracking metrics & drive associated operating rigor to ‘inspect what we expect’. Strong executive presence & track record of consistent quota attainment & over achievement.

As a Principal Technical Program Manager on the Big Rock team you will manage large, complex release programs from start to finish, providing a proactive, strategic perspective on process improvements. You will exercise critical skills such as conflict resolution, cross-team collaboration, and asking and answering questions with precision in a fast-paced environment, from initial conception, through program development, delivery, and transition to operations.

Establish and maintain excellent customer experience and build trust with customers. Represent ServiceNow Security, facilitate security incident workflows, and provide on-call support. Develop training programs, AI solutions for automation, and lead in security matters. Work with Legal on security/privacy-related issues.

Work with a team of exceptional assurance engineers supporting our US Federal compliance program. Monitor the security tools and systems that defend ServiceNow's production and corporate environment. You may be called upon to assist with the deployment, integration and initial configuration of new security solutions or enhancements to existing security solutions, including network and systems to improve overall platform security.

You will lead the strategy and management for critical On-Premises deals in partnership with other Sales, GTM, and Finance functions, driving revenue achievement at a global scale. The ideal candidate will own the reporting and forecasting process, drive GTM strategy for On-Prem deals, and scale operational improvements to maximize business impact. Experience navigating regulated markets and a deep understanding of customer considerations when choosing between cloud and on-premises data center strategies are key.

The Customer Outcomes Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. The Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.

Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products. Apply and adapt appropriate research techniques and methods for specific project needs. Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities. Partner with Product Managers and Designers to influence product strategy and roadmaps.

Build high-quality, scalable, clean, and reusable applications and solutions as part of the Connected Customer Experience (CCX) team. Develop across the full web technology stack, including JavaScript, AngularJS, React, HTML, CSS, and SQL. Contribute within a Scrum-based Agile environment.

Build high-quality, scalable, clean, and reusable applications and solutions as part of the Connected Customer Experience (CCX) team, collaborating with engineering leads, architects, and cross-functional partners. Develop across the full web technology stack, including JavaScript, AngularJS, React, HTML, CSS, and SQL. Contribute within a Scrum-based Agile environment.

The ServiceNow CNS team is seeking a highly skilled Staff Network Development Engineer with extensive experience in network enablement, automation, and scripting. The ideal candidate will possess advanced network engineering expertise in both on-premise and hyperscaler cloud operations. You will collaborate with a dedicated team of network engineers to expand our datacenter and cloud production network globally.

You will produce new business sales revenue from a SaaS license model through account and territory planning, researching prospective customers, using business development strategies, and completing field-based sales activities within a defined set of prospects, territory, or vertical. You will develop relationships with multiple C-suite personas across all product sales and oversee client relationship mapping to the account team. You will be a trusted advisor to your customers by understanding their business.

ServiceNow is seeking a highly technical and customer-obsessed Outbound Product Manager to join the RaptorDB product team, to help shape how ServiceNow’s customers understand, adopt, and unlock value from this innovative data platform. You will translate deep technical capabilities into narratives, go-to-market strategies, and customer-facing content.

We are seeking a results-driven Senior Manager, Partner Marketing – AWS to lead strategic co-marketing and go-to-market (GTM) initiatives with Amazon Web Services (AWS). This externally facing role is central to shaping how we go to market with AWS—across campaigns, pipeline acceleration, and field alignment—and in ensuring we meet the expectations tied to joint marketing investments and partnership commitments.

As a Staff Data Center ESG Analyst, you will be a member of the Data Center ESG team that partners and supports our ServiceNow Environmental Sustainability team & numerous external colo-provider partners. In this role, use your sustainability knowledge and expertise relating to ESG practices: to design and implement the tools & dashboards required to support reporting & analysis; to innovate and develop solutions; and, to communicate & evangelize our DCO results.

ServiceNow is looking for a Principal Outbound Product Manager to manage our Telecom product releases and guide customer adoption initiatives for our Teleco and Media offerings. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy. You’ll collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of our products.

Serve as a strategic finance partner to the Global and Industry Go-To-Market (GTM) teams by delivering actionable insights across bookings, operating expenditures (OPEX), and headcount allocations to drive data-informed decision-making. Consolidate and oversee operational expenditures for the Global Sales organization. Build and foster trusted business partnerships with GTM and cross-functional stakeholders.

The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow Platform products based on configuration best practices to accelerate and drive customer business outcomes. This role involves creating and delivering platform solutions, supporting engagement efforts, advising customers, and leading design workshops.

In this critical role, you’ll guide customers through tailored training programs and user adoption strategies that ensure success with the ServiceNow Platform, working cross-functionally while influencing key stakeholders to drive high-impact outcomes. You’ll ensure scope, timelines, and business outcomes are met by partnering with ServiceNow University Consultants and account teams to design and deliver training and user adoption strategies tailored to customer needs.

As a Program Specialist, you will be a key member of the GLD team, partnering with technology leaders, key stakeholders, and GLD partners to help evolve our onboarding and in-role learning experiences that empower our STEP employees. This position offers the opportunity to drive highly impactful and strategic learning objectives across one of ServiceNow's largest organizations.

You will be responsible for driving large, highly visible programs for our Cloud Engineering organization. As a key partner to our architecture, engineering and operations teams, you will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver on strategic organizational initiatives. And you will work collaboratively to help shape our vision, strategy, and roadmap for ServiceNow’s government customer segments.

We are seeking a Director of Research who is passionate about creating empowering and supportive experiences for people at work. You will lead a research organization that is building innovative employee experiences, advanced technology products and revolutionizing digital workflows across the enterprise. This role leads a UX research team that focuses on delivering AI-driven product experiences that resonate with our customers.

The Healthcare and Life Sciences Partner Acceleration Lead will join our Partner Acceleration team as part of our Global Partners and Channels Organization (GPC) team that is at the forefront of driving ServiceNow’s growth to $20B and beyond. The Partner Acceleration lead - Healthcare Industry is an exciting role that will own and be accountable for developing and executing the Partner GTM strategy for the Healthcare Industry.

Work with a talented group of Program Managers and Scrum Masters leading ServiceNow transformation programs. Responsible for driving enterprise initiatives that enable ServiceNow Sales, Marketing, Services and Channel businesses with advanced technology and analytics, being instrumental in delivering some of the most innovative and cutting-edge technologies, products to market.

You will produce new business with one of ServiceNow's largest existing accounts while overseeing executive relationship management for assigned accounts and lead virtual teams. To be successful in this role, you will provide strategic leadership to clients while working with solution teams to develop ServiceNow solutions based on the customer's strategic outcomes. Manage all Executive relationships and achieve financial targets set out for the assigned clients.

As a Manager of the SRE team your responsibilities will be Team management, career development, project prioritization and performance review. Drive a culture of intolerance to manual activities that promotes automation efforts. Drive initiatives with partner teams to improve the reliability of the infrastructure. Act as crisis management to orchestrate actions towards sustainable solutions. Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.

As a Staff AI/ML Software Engineer within CCX you will build data pipeline, ML Models, secure code that's scalable and reusable. Grow our business by bringing internal products to the world and find new ways to personalize with AI/ML and simplify how employees and customers work. Implement software that empowers internal customers to extend what it can do to meet their specific needs, as our own "customer zero."

Collaborate with senior engineers to build high-quality, clean, and reusable code using Python. Participate in code reviews, unit testing, and other software engineering best practices. Learn and apply secure coding practices to resolve vulnerabilities. Contribute to technical documentation and communicate effectively with team members. Gain exposure to containerization technologies like Docker and Kubernetes. Work in an Agile environment and learn DevOps practices. Build dashboards to monitor system performance and security metrics

ServiceNow has significantly integrated AI into its Platform to enhance workflows and drive rapid value for customers. The Platform & AI organization is responsible for releases that underpin both monetized and non-monetized Platform products as well as AI capabilities. They are looking for a Director, Platform & AI Strategic Operations to shape the direction of Platform and AI, gaining a cross-BU understanding of ServiceNow’s AI vision.

Focus on designing and engineering secure networking solutions to support ServiceNow’s production environments, including U.S. Federal cloud platforms. Work with modern firewall platforms, VPN solutions, and security automation tools to enhance our global network posture. Contribute to implementation decisions, drive improvements in infrastructure security, and collaborate closely with other infrastructure and security teams to ensure scalable and compliant designs.

As a Sr. Technical Consultant, you'll be the functional and technical expert, consulting with customers and configuring ServiceNow products based on best practices. The goal is driving customer business outcomes by accelerating consumption, adoption, and satisfaction on the ServiceNow platform.

You will be a key member of the Global Learning and Development (GLD) team, partnering with product management and experience leaders, key stakeholders, and GLD partners to own and evolve our onboarding and in-role learning experiences that empower our STEP employees. You own the end-to-end learning journey for your programs, setting the vision via Curriculum Blueprints and Persona Learning Journeys.

Produce new business sales revenue from a SaaS license model through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. Develop relationships with multiple C-suite personas across all product sales. Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap.

Be a core part of a new team, as the Senior Technical Accelerator Consultant within ServiceNow Impact, personalizing customers' digital transformation journey on the Now Platform. Help customers unlock business value and accelerate the adoption of ServiceNow products by delivering technical accelerators, bringing ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.

Lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world. Drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. Develop frameworks and principles to standardize and guide cross-team work. Lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with the users.

As a Program Specialist you will be a key member of the GLD team, partnering with technology leaders, key stakeholders, and GLD partners to help evolve our onboarding and in-role learning experiences that empower our STEP employees. This position offers the opportunity to drive highly impactful and strategic learning objectives across one of ServiceNow's largest organizations.

This role is pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. You will build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making. In this role, you will use your advanced leadership skills and expertise in delivery and utilise  Now Create , the ServiceNow Implementation Methodology, to drive successful customer outcomes.

The Customer Success Manager acts as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster adoption of ServiceNow products through prescriptive guidance. ServiceNow's best practices and capabilities are brought to customers to ensure they obtain maximum value from their investment and use their licenses, resolving escalated issues quickly.

Conceptualizing, planning, and executing innovative events that showcase our brand, engage our customers, and foster community. This leader will be responsible for creating experiences that resonate with our audiences and bring our brand promise life. Manage and inspire a team of creatives and agency partners to execute world-class events that surprise and delight our customers, employees and community members.

As a member of the Solution Consulting team, you will have a major impact on our future success by supporting HCLS Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

Drive Marketing Analytics strategy and roadmap for the company. Provide thought leadership in Customer and Partner Analytics. Design, build and support Marketing Analytics by assimilating signals from multiple sources and present the information in a user-friendly way to the stakeholders. Partner with the Customer organization, engineering team, data instrumentation team and stakeholders to envision best Marketing analytics Customer capabilities and the interfaces.

The Director, Monetization Strategy will be a trusted advisor and thought leader for the Technology Workflow to drive impactful monetization strategies from idea to execution. The role involves determining and executing monetization strategies, driving prioritization of pricing strategies, working cross-functionally, and providing key inputs into strategic plans. The position will drive strategic pricing analytics and insights, lead market studies, and communicate findings to stakeholders and executive leadership.

Lead and manage the end-to-end readiness process for infrastructure and services, which is critical in ensuring seamless coordination across procurement, shipping, installation, configuration, and validation whether the service involves hardware, software, or both. Bring a strong focus on operational readiness, system reliability, and cross-functional collaboration to ensure services are delivered efficiently and are technically ready for use.

Monitor the security tools and systems that defend ServiceNow's production and corporate environment. Determine relationships between seemingly unrelated events through deductive reasoning. Come up with ways to do things faster, better and more effectively. You will participate as an escalation contact in the On-Call rotation, to ensure that Security Operations can respond to priority incidents.

Design, develop, and maintain ServiceNow applications and workflows to enhance our Developer Experience platform. Architect and implement innovative solutions to streamline Developer Experience processes and eliminate manual work. Create and optimize ServiceNow integrations with existing tools and systems in our software delivery pipeline. Excellent communication skills with ability to translate technical concepts to non-technical stakeholders.

Be a ServiceNow Developer for developing ServiceNow applications used by Security and Engineering teams. You will get to learn and work on the latest ServiceNow Application & Platform features, as well as interact with users & product owners to drive solutions until deployment.

The Now on Now Creative team writes inspiring stories, presentations, and thought leadership to enable our senior leaders and account teams share our experiences and help customers on their journeys. As a Director Executive Writer, Content & Thought Leadership on the Now on Now team You’ll be part of a creative team that develops and writes stories for senior executives to position Now on Now digital transformation as a model for customers.

Shape the visual and emotional impact of our products through compelling UI design. You will guide the art direction and strategy for our brand across our digital platforms. Your expertise in UI design, motion design and animation will contribute to the enhancement of our design system.

This Principal Workflow Architect is a functional and technical expert consulting with customers on implementing ServiceNow's Technology Workflow solutions based on leading practices – all with the goal of accelerating and driving customer business outcomes. The role requires laser-focus on solving for the most relevant customer challenges, providing support during sales cycles, on direct engagements with Customers and Partners, and advocating for customer needs within ServiceNow.

Ensures the production reliability and scalability of customer application(s) and infrastructure services from an operations perspective. Responsible for restoring database/application services, guiding SRE and CS operations on database-related issues, working with development on database defects and migrations, and strategizing the scaling of the ServiceNow platform. Ideal candidate is a software engineer with a strong background in database technologies, performance analysis of databases and RHEL, and strong troubleshooting skills.

Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue. Communicate product priorities and build consensus. Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving to bring high-quality products to life.

This Principal Workflow Architect is a functional and technical expert consulting with customers on implementing ServiceNow's Technology Workflow solutions based on leading practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges and providing support during sales cycles.

As a member of our Nonprofit Solution Consulting team, you will have a major impact on our future success by supporting revenue growth and acquiring new Nonprofit customer logos. The Core SC evangelizes all products in the ServiceNow portfolio and serves as a single technical leader with the client with the support and partnership of Sales, Product Management, and the executive team.

The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. Support product sales as the technical, industry and domain expert of a client-facing sales team. Lead discovery workshops to determine customers' challenges.

As AI Value Methodology Lead, you will play a critical part in shaping how we understand, measure, and communicate the tangible value generated by artificial intelligence initiatives across the enterprise. The successful candidate will develop and maintain a comprehensive value methodology framework that enables business leaders, technical teams, and executive stakeholders to make data-driven decisions about AI investments.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

Build the foundational AI products that will define the landscape of enterprise AI. Own and influence the roadmap for the Agentic AI tools for ServiceNow. Manage the entire product lifecycle for AI-based products, from ideation to launch, while defining strategies and executing product plans. Collaborate with data scientists, machine learning engineers, and UX teams to develop AI and LLM capabilities at the platform level, enhancing offerings on the ServiceNow platform.

ServiceNow is seeking an Sr. Director, Industry Solution Design & Performance to lead the cross-industry, global solution design capability spanning Technology, Telco, Manufacturing, Retail, Healthcare, Financial Services, Public Sector and others. This leader is ultimately responsible for owning voice of the customer-backed solution development . Success is defined as architecting a prioritized set of solutions across industries that drive outsized pipeline and NNACV growth within the respective industries.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Service Operations Sales. You will support and partner with our Mid-Atlantic & South Solution Consulting team, Sales team, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

You will produce new business sales revenue from a SaaS license model through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. Develop relationships with multiple C-suite personas across all product sales. Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap.

ServiceNow is seeking a Senior Software Licensing Analyst to join their Subscription and Usage Analytics team. This role involves analyzing license utilization, reviewing contractual data, negotiating upsells, and supporting projects to automate processes. The candidate will work with Sales, Renewals, Operations, Business Intelligence, Product, and Engineering teams.

The Principal Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams.

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. The role will directly manage, mentor and develop designers on the team, drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions.

We are looking for a Head of Financial Services Industry Risk and Compliance Go To Market, an FS industry expert with knowledge of Financial Services pain points, business processes, system landscapes, and solutions crossing key industry segments such as banking, insurance, wealth and asset management. S/he will identify and localize the ServiceNow Financial Services solutions globally and build trusted relationships with customer and partner executives.

As the Staff Learning Strategist you will be a key member of the Global Learning and Development (GLD) team, partnering with product management and experience leaders, key stakeholders, and GLD partners to help evolve our onboarding and in-role learning experiences that empower our STEP employees. You will apply your expertise in human-centered design, adult learning principles, and instructional design methodologies to develop impactful, audience-centered learning experiences.

The Technology Industry Go to Market Lead (GTM) – AMS is a role that operates together with ServiceNow’s customer-centric industry transformation sales teams as well as core functions within the firm to identify and localize the ServiceNow Technology Industry solutions to the market and to specific customers. S/he will closely align with our account teams in several strategic Technology clients to seed and develop strategic opportunities based on Technology Industry industry solutions. S/he will build trusted relationships with customer and partner executives, partner with sales leaders, and be a significant contributor to the revenue growth in our top Technology accounts across the region.

This position will lead a team of talented demo engineers and technical product marketers on a mission to build world class product demonstrations showcasing the power of the ServiceNow AI Platform. The role involves partnering closely with global marketing, product management, sales, solution consulting and our ecosystem to position ServiceNow as the leader across multiple product categories through innovative product demos showcasing our AI Platform’s product capabilities and roadmap. Your team will also directly contribute to generating and accelerating pipeline and increasing customer adoption.

Actively participate in cross-functional teams, taking ownership of UX writing needs for 1 to 2 products by creating content wireframes, information hierarchies, prototypes, content standards, and glossaries. Use data and insights from customer research to define and manage product-level content strategy, with a focus on long-term goals beyond the immediate release. Ensure that all content in the user interface is user-friendly and accessible.

You will be instrumental in delivering some of the most innovative and cutting-edge technologies, products to market. You will establish in-take process, prioritization, OKR alignment, milestones, deliverables, and success criteria for your programs, ultimately ensuring value realization. You will manage risks and dependencies and escalate impediments to meet program objectives.

Lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how people work around the world. Drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives. Provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams. Share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice.

We are currently seeking a Senior Digital Solution Consultant to join the rapidly growing Presales Digital team. As an SC, you will provide expert level technical and business solution consultancy during the presales process, principally through proposal production, product demonstrations and the scoping and delivery of Business Value Assessments. Conveying the value of ServiceNow solutions to customers and prospects is what the Solution Consulting organisation is focused on.

Build the best cloud-based AI/ML solutions to power intelligent enterprise services, collaborating daily with a team of like-minded developers, product managers and quality engineers to produce quality software. Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users.

As a key player in the research organization, you’re a proactive and adaptable program manager who thrives at the intersection of people, process, and technology. You bring clarity to complex challenges, align diverse stakeholders, and champion your work with a solutions-oriented approach. Whether you’re streamlining onboarding, managing OKRs, or rolling out new tools, you’re passionate about creating smooth, scalable processes that empower research teams to deliver high-impact results.

As a Sr Advisory Solution Consultant, you will play a critical role within our presales team, driving innovative solutions primarily around ServiceNow’s Workflow Data Fabric, complemented by NowAssist and Agentic AI capabilities. Leveraging your deep understanding of the entire data lifecycle—you will build compelling solutions, demonstrations, and proof-of-concepts to showcase the transformative value of the ServiceNow platform to our key customers.

We are seeking motivated and experienced Senior Tax Analyst who is interested in joining our world class Corporate Tax team. You will be responsible for providing tax provision, compliance and planning support to assist the business in achieving its goals in a tax-efficient manner. You will be responsible for working on our tax compliance and reporting as well as process improvements to scale tax operations.

The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled to, drives consumption of Impact accelerators, and training courses.

The Customer Success Manager role acts as an advocate for ServiceNow customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Oversee the customer outcomes engagement, understanding each customer's needs and challenges.

In this role you will work directly with Store Partners, Sales Operations to understand renewals, manage data hygiene, and provide accurate forecasts on partner renewals and associated risks. You will also communicate renewals policies, process, and best practices. Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability.

Data Center Operations Team manages the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the data center. Oversees systems performance, the monitoring of equipment and the management of vendor relationships. Responsible for capacity planning and continual assessments for process improvement. Monitors ongoing practices to ensure consistency with policies, compliance regulations, and control requirements.

As a Senior Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's innovation. Partner with Product Pricing Strategy leadership to develop monetization strategies across ServiceNow’s product portfolio. Define, track and measure product pricing KPIs, and operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal.

Seeking a ServiceNow Solutions Architect for a part-time, remote contract. The role involves collaborating with clients to develop solutions within the ServiceNow framework and building integrations between ServiceNow and other enterprise systems. Responsibilities include providing technical guidance to project teams, creating technical documentation, and staying current with industry trends.

As a Senior Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's innovation. Partner with Product Pricing Strategy leadership to develop monetization strategies, using qualitative and quantitative market insights, and manage key stakeholders.

As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects. Manage each phase of the project and be able to navigate the cross-functional team, both internal and external.