ServiceNow

72 open remote positions

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

Salary Distribution 48 of 72 jobs

PTO Distribution 20 of 72 jobs

Unlimited PTO 20 jobs (28%)

Benefits Overview 49 of 72 jobs

ESPP (45) Health Plans (21) Family Leave (21) Flexible Time Away (17) 401(k) (17) Health plans (15) 401(k) Match (14) Flexible Spending Accounts (14) Matching Donations (14) Flexible time away (12) Family leave (10) FSA (10) Flexible spending accounts (10) Equity (9) Matching donations (8) 401(k) Plan (7) Family leave programs (6) Donation Matching (6) Family Leave Programs (6) Medical (5)

Open Positions

Senior Applied Research Scientist

North America Canada

  • Design and build the agent execution harness, owning the orchestration layer that routes inputs, manages context, and handles multi-step agentic workflows at scale.
  • Ensure reliability, observability, and fault tolerance in production AI systems while optimizing for latency and cost.
  • Lead eval engineering and prompt infrastructure to maintain agent quality and drive data-informed decisions across model updates.

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Senior Product Marketing Manager, Developer & AI Demo Experiences

$165,500–$289,600/yr
North America Canada

  • Build developer-facing demos using APIs, SDKs, and AI tools to showcase the platform and AI capabilities.
  • Own the AI narrative and data analytics story, turning concepts into reusable assets and live presentations.
  • Deliver demos at keynotes and events, scale content into reference implementations and enablement materials.

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Sr Enterprise Account Exec, Cybersecurity (SLED)

$127,100–$209,700/yr
North America Unlimited PTO

  • Develop relationships with multiple C-suite personas across all product sales.
  • Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team.
  • Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap.

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Principal Technical Consultant

United States Unlimited PTO

  • Set technical direction on enterprise ServiceNow projects and see that vision through from concept to delivery.
  • Lead design and technical workshops, own technical deliverables end to end, and help shape solutions that support clients and the business.
  • Stay ahead of the curve on ServiceNow's evolving platform and be a trusted voice in pre-sales and technical strategy.

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VP, Product Management: Application Developer Platform

$291,500–$495,600/yr
North America Unlimited PTO

  • Define and own the multi-year product vision for the AI Application Developer Platform, setting strategic direction for enterprise AI application discovery, building, deployment, and governance.
  • Lead go-to-market strategy and developer adoption, defining positioning, packaging, and adoption metrics to drive customer acquisition and expansion.
  • Translate frontier AI development patterns into platform primitives, staying at the leading edge of vibe coding, AI-assisted development, and agentic application building.

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Principal Product Manager, Action Fabric

$221,200–$387,100/yr
North America Canada Unlimited PTO

  • Define the product strategy and execution for Action Fabric, ServiceNow's headless access layer for agentic AI platforms.
  • Drive consumption economics and pricing calibration by monitoring live customer signals like agent invocations and token consumption.
  • Partner with platform teams and leading AI providers to ensure ServiceNow is a first-class action layer inside tools customers already use.

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Associate Site Reliability Engineer

EMEA

  • Manage and resolve the most challenging issues for the SRE team, focusing on instance performance, reliability, and availability.
  • Use software development and systems engineering experience to proactively prevent issues and drive improvements in infrastructure reliability.
  • Drive a culture of automation and scalable solutions, collaborating with partner teams to enhance system design.

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Staff UI/UX Designer

$166,500–$291,400/yr
North America Canada Unlimited PTO

  • Design and prototype interactive demos for product launches, industry events, and executive presentations.
  • Translate complex platform capabilities into compelling demo narratives, collaborating with product and UX teams.
  • Own projects end to end from storyboard to delivery, managing timelines, contractors, and stakeholder approvals.

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Sr Strategic Sourcing Manager

$139,900–$244,800/yr
North America Canada Unlimited PTO

  • Drive best value supplier selection to achieve year over year savings on over $600M spend.
  • Manage sourcing and contracting processes, including negotiating contracts and renewing supplier relationships.
  • Develop strong strategic advisor relationships with business functions and legal to ensure best-in-class contracting practices.

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Staff AI Agent Engineer – Moveworks | Implementations & Partner Success

$137,700–$241,000/yr
North America

  • Partner deeply with customers throughout the delivery lifecycle of AI Agents on the Moveworks Platform, from vision-lock to launch.
  • Architect and design custom AI solutions by integrating enterprise systems like ServiceNow, Workday, and Jira.
  • Serve as a trusted advisor, helping customers develop their Agentic AI roadmap and synthesize feedback to influence product evolution.

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Sr Advisory Solution Consultant

$168,750–$278,475/yr
Americas

  • Support product sales as a technical and domain expert on a client-facing sales team, pursuing customers across multiple industries.
  • Lead discovery workshops and product demonstrations to align solutions with customer needs and develop client partner relationships.
  • Guide strategic programs in top accounts and provide feedback to product management for enhancements.

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Sr Customer Success Manager

EMEA

  • Act as an advocate for a portfolio of customers, ensuring they achieve business outcomes and maximize value from ServiceNow products.
  • Leverage Success Plays and guide customers on best practices, innovations, and technical health to foster adoption and usage.
  • Oversee escalated client issues and collaborate with internal teams to ensure quick resolution and customer satisfaction.

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Manager, Software Engineering Management - ITAM

$166,500–$291,400/yr
Americas

  • Manage end-to-end engineering deliverables and oversee product development activities for the Software Asset Management team.
  • Drive continuous improvement through AI-enabled workflows, test automation, and proof-of-concept innovations.
  • Partner with cross-functional teams and the India engineering team to deliver 24x7 product support and align priorities.

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VP, Autonomous IT Solution Adoption and FDE

$291,500–$495,600/yr
North America

  • Create winning solution strategies and reference architectures leveraging AI in partnership with cross-functional leadership.
  • Work collaboratively with product teams across technology domains to launch new solutions and features.
  • Partner with Go To Market teams to deliver business impact through strategic customer engagements and adoption motions.

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Senior Staff Technical Product Owner - FinOps Platform Engineering

$190,900–$334,100/yr
North America

  • Own the product vision and roadmap for the FinOps Control Tower's cost-and-usage capabilities, including showback, allocation, and unit economics.
  • Drive modernization from static dashboards to governed self-service data apps on the semantic layer, replacing one-off report requests.
  • Define data-product and semantic-layer specifications, ensuring multi-cloud cost visibility and alignment with FinOps governance standards.

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Sr Dir, Inbound Product Mgmt

$254,500–$445,400/yr
North America

  • Lead a team of Product Managers to define and develop the next generation of cloud infrastructure platform and automations.
  • Drive product roadmap and deliver innovation by collaborating closely with various product lines and teams.
  • Interface with internal departments to deliver highly reliable and easy-to-use solutions that enhance business efficiency.

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Director, Technical Program Management

$199,100–$348,400/yr
North America Canada Unlimited PTO

  • Drive large-scale, cross-functional new product development programs for APEX Strategic Initiatives, translating business objectives into execution strategy.
  • Develop trusted relationships with stakeholders and functional leaders to ensure program delivery and accountability.
  • Operate as an AI-native program manager, using AI tools to synthesize intelligence, surface risks, and provide actionable insights.

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Director, Industry Marketing - Telecommunications

North America

  • Own the industry narrative for Telecom, crafting messaging that connects platform capabilities to network operations, BSS/OSS modernization, and customer experience reinvention.
  • Build buyer-specific messaging and leverage AI to generate persona-tailored content at scale.
  • Drive pipeline through close partnership with product marketing, field marketing, and Industry Go-to-Market teams.

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Web Experience Manager, Conversion & Growth

$126,800–$221,900/yr
North America Unlimited PTO

  • Own conversion optimization and content gating strategy across ServiceNow.com to drive full-funnel growth.
  • Lead experimentation and personalization efforts using AI and testing methodologies to improve lead generation and user experience.
  • Collaborate with cross-functional teams including Demand Generation, Product Marketing, and Customer Marketing to align web experiences with business goals.

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Director, Strategic Event Content Operations

$180,200–$315,400/yr
North America Unlimited PTO

  • Drive content strategy across the event portfolio, defining editorial direction and format for Knowledge, World Forums, and summits.
  • Own broadcast and streaming strategy, matching content with live production and distribution.
  • Build the operational infrastructure for content asset management, vendor partnerships, and team oversight.

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Principal Engineer - Data Platform

$221,200–$387,100/yr
North America Canada

  • Own the end-to-end technical architecture of the FinOps Engineering Platform, ensuring all components compose into one coherent, scalable system.
  • Lead the design and development of the GCS Data Warehouse and migration from Cloudera to a modern lakehouse with zero data loss.
  • Set technical vision, multi-year roadmap, and platform-wide engineering standards for reliability, security, and production readiness.

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Staff Software Engineer - Forecast Engine

$166,500–$291,400/yr
North America

  • Design and build the automation layer for the Forecast Engine, including scheduled runs, variance tracking, and anomaly alerting.
  • Own the architecture and drive innovation in forecasting and capacity planning with a small, high-velocity startup-like team.
  • Integrate with the modern data stack (Trino, dbt, Iceberg, Lightdash) and build greenfield automation and observability features.

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Solution Architect - AI & Data

$173,200–$270,600/yr
North America Canada

  • Lead enterprise AI transformation engagements from strategy through architecture and value realization.
  • Design end-to-end solution architectures spanning Now Assist, AI Agents, and enterprise integrations.
  • Define AI governance frameworks and data catalog strategies to ensure responsible and scalable adoption.

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Director, APEX Integration Deal Lead

$180,200–$315,400/yr
North America

  • Own deal coordination and executive alignment across integration leadership, finance, product, and business unit teams.
  • Manage integration financial planning and P&L targets, including reconciling headcount plans and tracking financial commitments.
  • Drive close readiness across multiple workstreams, coordinating operations, IT integration, and communications.

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Staff Product Manager – Integration Security & AI Gateway

$166,500–$291,400/yr
US

  • Define and drive the roadmap for Integration Security and AI Gateway Security, balancing near-term customer needs with long-term agentic AI vision.
  • Own the security architecture for MCP server governance, including onboarding, access control, and audit using OAuth 2.1.
  • Engage directly with enterprise customers and cross-functional teams to deliver secure, developer-friendly platform capabilities.

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Director of Product Management - Data & AI Platform Security

$221,200–$387,100/yr
North America

  • Define and drive a multi-year strategy and product vision for the Vault product bundle aligned with ServiceNow’s platform priorities.
  • Own end-to-end leadership of encryption, data privacy, log export, code signing, and AI native Vault console.
  • Partner with executive leadership and cross-functional teams to shape enterprise data security and regulatory readiness.

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Director, Reliability Engineering

$221,200–$387,100/yr
North America Canada

  • Lead the strategic evolution of reliability engineering for ServiceNow's cloud platform, driving technical excellence and operational performance.
  • Define and execute change strategies for major SRE initiatives, including stakeholder engagement, impact assessments, and adoption risk management.
  • Manage incidents and escalations for SRE teams, ensuring performance and availability while developing management processes for Incident, Problem, Configuration, and Change management.

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Vice President, CEG Global Partner Strategy and Management

$263,900–$448,600/yr
US Canada

  • Define and execute CEG's global partner strategy, overseeing a $300M+ partner portfolio across managed services, subcontracting, and partner-enabled delivery models.
  • Own end-to-end partner ecosystem including partner strategy, vendor governance, commercial management, and partner-enabled service delivery.
  • Lead strategic partner programs, manage executive partner relationships, and drive continuous improvement in partner performance and business outcomes.

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Sales Operations Analyst

APAC

  • Align with Japan regions to support sales teams from a Deal Operations perspective, analyzing customer licensing and identifying revenue opportunities.
  • Review quotes and orders for accuracy, ensure compliance with pricing policies, and interface with Deals Desk, Finance, and Legal.
  • Support sales organization with customer licensing compliance and ensure accurate booking of sales opportunities in the sales automation tool.

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Director, SEC & ESG Reporting

$180,200–$315,400/yr
North America Unlimited PTO

  • Oversee preparation and filing of SEC reports (10-K, 10-Q, 8-K) and manage ESG regulatory reporting requirements.
  • Serve as key technical accounting resource and cross-functional partner to Legal, IR, Sustainability, and external auditors.
  • Lead and develop a high-performing team of reporting professionals, ensuring accurate, timely, and compliant disclosures.

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Senior Partner Talent & Success Specialist

EMEA

  • Own the strategic practice building plan for 8-10 focus partners, driving improvements in deployment quality and customer satisfaction.
  • Conduct quarterly Partner Talent & Success Reviews and guide partners through PLA validation and specialization achievement.
  • Serve as primary point of contact for focus partners on EMEA GTM and RTM alignment, ensuring practice readiness for priority solution areas.

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Director, Role & Org Excellence - Customer Excellence Group

Europe Middle East Africa

  • Lead the design and evolution of role mandates, competency frameworks, and organizational design for the Customer Excellence Group.
  • Partner with CEG leadership and cross-functional teams to drive alignment and adoption through Role Communities.
  • Balance stability and transformation, stewarding existing models while evolving structures to meet changing business needs.

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Director C&I Partner Manager

$145,920–$216,000/yr
US

  • Manage the governance and risk practice strategy and execution for Deloitte across joint business planning, pipeline development, and partner lifecycle.
  • Drive cross-functional collaboration with product, sales, marketing, and technical teams to align partners with customer opportunities and routes to market.
  • Conduct quarterly business reviews, coach Deloitte teams, and track performance metrics to ensure scalable pipeline growth and partner engagement.

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C&I Partner Manager - IBM Governance & Security & Autonomous Workforce

$126,060–$180,000/yr
North America Canada

  • Manage end-to-end partner lifecycle and go-to-market execution for IBM's Governance and Risk and Autonomous Workforce practices.
  • Drive partner pipeline development and deal progression through cross-functional collaboration with sales, marketing, and technical teams.
  • Conduct business reviews, coach partners, and track performance metrics to ensure scalable growth and partner readiness.

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Forward Deployed Engineering, Build Manager

$190,900–$334,100/yr
North America Unlimited PTO

  • Partner with engineers, product managers, and customers to deliver AI solutions for mission-critical challenges.
  • Manage large-scale, cross-functional AI software development builds on condensed timelines.
  • Drive process improvements, create documentation, and automate operational tasks to enhance delivery.

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Principal Customer Success Executive Telco and Media

Americas

  • Drive post-sales transformation by aligning ServiceNow capabilities to customer business outcomes and multi-year roadmaps.
  • Build deep trust with C-suite stakeholders across IT, Operations, HR, and Security as the primary customer executive relationship holder.
  • Identify and close adoption gaps, manage renewal risk, and uncover expansion opportunities through platform value realization.

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Director, Strategic Initiatives

$192,400–$336,700/yr
US Unlimited PTO

  • Drive the Strategic Advisory Board's end-to-end management, including recruitment, governance, and executive engagement.
  • Lead complex cross-functional programs like the World Works Initiative with disciplined delivery and stakeholder alignment.
  • Oversee ServiceNow.org's event portfolio, ensuring cohesive execution and measurable business outcomes.

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Group Vice President, Americas Field Marketing

$283,600–$482,100/yr
North America Canada

  • Lead marketing strategy and pipeline ownership across AMS, setting priorities and driving execution with accountability.
  • Leverage and localize Integrated Marketing programs for maximum impact in the region, filling gaps with local activation.
  • Champion AI transformation within the team, modeling AI-native working practices and enabling team adoption.

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Senior Engagement Manager

$137,700–$241,000/yr
North America

  • Manage end-to-end delivery of projects, ensuring on-time and on-budget results using ServiceNow's NowCreate methodology.
  • Lead the delivery team, collaborate with partners, and handle governance, risk, and financials.
  • Serve as the single point of contact for customer collaboration and mentor team members to achieve engagement goals.

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Director, AMS Strategic Customer Engagements, Public Sector - Elevate

$189,210–$312,200/yr
North America Canada Unlimited PTO

  • Drive large and complex strategic deals exceeding $10M+ NNACV opportunities.\n- Champion collaborative GTM activities for strategic accounts including account planning and review cadences.\n- Serve as primary point of contact for customer from deal qualification through close, representing ServiceNow as senior negotiator.

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Keynote Production Lead

$102,300–$179,000/yr
North America Unlimited PTO

  • Lead the end-to-end development and execution of the Knowledge mainstage keynote program.
  • Collaborate with executives, brand, content, keynote, and creative teams to ensure a high-quality keynote experience.
  • Oversee keynote production including vendor management, stage design, technical production, attendee experience, and logistics.

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Sr Commercial Account Executive - Michigan

US

  • Drive new business sales revenue from software licenses within Mid-Market clients (1,000 to 5,000 employees) in the Ohio area.
  • Develop and execute territory plans, prospect customers, and lead product demonstrations to close deals.
  • Build executive-level relationships, manage account growth, and partner with marketing and support teams to achieve quotas.

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Global Partner Manager – Autonomous Workforce

$162,180–$267,600/yr
North America Canada

  • Lead global go-to-market alignment and co-innovation initiatives for the Autonomous Workforce practice area.
  • Drive cross-geo alignment and partner executive relationships to ensure consistent global partner experience and revenue growth.
  • Oversee governance, revenue measures, and joint GTM execution to accelerate partner-led growth across all routes to market.

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Director, Strategic Initiatives

  • Lead strategic initiatives end-to-end, owning CEG transformation workstreams from problem framing through execution, including commercial model, delivery model, operating model, or renewals transformation.
  • Shape CEG strategy by translating ambiguous executive direction into structured options with clear tradeoffs, building analytical models, and developing narratives for SVP and C-level audiences.
  • Drive cross-functional alignment and build for scale by designing frameworks, playbooks, and operating cadences that productize how CEG runs transformation.

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Principal Technical Consultant, Platform - Federal TS/SCI/FSP Clearance

$165,500–$255,580/yr
US

  • Lead the creation and delivery of platform solutions incorporating long-term technical architecture and best practices.
  • Advise customers on improving existing processes using ServiceNow Platform capabilities during design workshops.
  • Guide and train customer system administrators while developing integration components like SSO and LDAP.

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