ServiceNow

• Coordinate internal and external meetings, including staff meetings and virtual meetings.
• Handle all travel arrangements (flight, hotel, car) both domestically and internationally.
• Provide onboarding support for new hires and new vendors, managing help desk requests as needed.

• Build high-quality, clean, scalable and reusable code by enforcing best practices.
• Design software that is simple to use to allow customers to extend and customize the functionality.
• Contribute to the design and implementation of new products and features while enhancing the existing product suite.

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices.
• Support the engagements efforts such as specific process definition, re-engineering and gap analysis.
• Lead technical aspects of project delivery and solution delivery for engagements.

• Lead cross-functional efforts to define and mature partnership opportunities with long-term potential—bridging ideation and commercial execution.

• Deliver high-impact sales training sessions that teach sellers how to win in complex enterprise deals.
• Coach Salespeople in the skills and activities to drive success.
• Reinforce our sales methodology, GTM process, systems, and AI-native tools.

• Lead end-to-end analytics for quarterly and annual business reviews, delivering data-backed insights.
• Serve as analytics thought partner to C-suite and senior leadership, translating data insights into recommendations.
• Apply AI and machine learning techniques to solve complex business problems and enhance operational efficiency.

• Oversee market success of ServiceNow's Operational Technology, Industrial Connected Workforce Solution.
• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution.
• Support customers to envision the value of industrial digital transformation, partnering with the account team and partners.

• Drive architecture for complex initiatives across Marketing, Sales, and Partner domains.
• Own the architecture strategy and guide solution design.
• Collaborate with product managers, business stakeholders, and engineering teams to translate business needs.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution.
• Support customers to envision the value of industrial digital transformation for the daily activities of operating teams.
• Coach Account Teams and peer specialist teams with foundational specialty solution area knowledge to identify specialty solution opportunities.

• Execute against the defined reseller channel sales strategy to increase revenue and market penetration.
• Identify, recruit, and onboard new reseller partners while maintaining fruitful relationships with existing partners.
• Manage sales incentive programs to motivate reseller partners towards achieving sales targets.

• Be the technical expert in how to best support IT by configuring ITOM Service Delivery using ServiceNow best practices focused on configuration vs. customization
• Support engagements for ITOM specific areas such as Discovery, CMDB, Event Management, Service Mapping, integrations, and gap analysis of current/future-state ITOM practices during workshops.
• Advise customers in efforts to improve IT processes and take advantage of the ServiceNow ITOM Solution’s standard capabilities.

• Responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes.
• Ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform.
• Guides ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.

• Work alongside the sales organization to identify hiring opportunities.
• Understand the ServiceNow talent landscape and required skills.
• Build relationships with hiring decision-makers at C-level and senior leadership.

• Be the domain and process expert in configuring and implementing the Risk & Resilience product portfolio using ServiceNow’s leading practices focused on configuration vs. customization
• Consult with organizations to drive Risk & Resilience-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow Risk & Resilience solutions’ standard capabilities in their efforts to improve their Risk & Resilience processes

• Turn customer insights into action by shaping how internal teams and Partner implementers unlock AI capabilities and deploy best practices.
• Arm scale teams with the insights and materials they need to win, then amplify our product suite through high-impact enablement events.
• Translate what customers need into product development that hits the mark every time.

• Engage with customer executives to identify pain points and translate them into scalable ServiceNow solutions.
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers.
• Understand the business strategy for public clients and articulate how ServiceNow can deliver value.

• Serve as a thought leader on IT Asset Management (inclusive of hardware asset management, software asset management) and Enterprise Asset Management (EAM) for ServiceNow.
• Develop and maintain strong alignment with Product Management and Engineering teams to provide and advocate for product enhancements, roadmap additions and to relay feedback from the field & customers
• Create and own programs that enable / train Solution Consultants and Sellers to demonstrate the value of ITAM and EAM

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues

• Oversee APAC and Japan for the new global AI Advantage team.
• Run intensive, on-site Vision-to-Prototype engagements with C-level executives, defining ServiceNow strategy and prioritizing high-value use cases.
• Orchestrate cross-functional teams to build prototypes on the ServiceNow platform with an emphasis on AI.

• Craft go-to-market materials used to enable Sales and Partners on product capabilities, messaging, enhancements, and roadmaps.
• Be a primary partner for Inbound Product Managers based in India providing continuity between India and US based teams.
• Drive adoption-at-scale activities including Community content, webinars, and customer meetings

• Be the process expert for Finance, Supply Chain, Source-to-Pay, Legal Operations, and/or Contracting departments.
• Drive Finance, Supply Chain, Source-to-Pay, Legal, and/or Contracting-specific process definition.
• Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities.

• Quarterback the executive solution and deal strategy across a broad deal team.
• Develop, position and present industry-specific solutions to achieve goals.
• Drive revenue growth as an industry, functional and technical expert.

• Lead end-to-end delivery of NowNext CRM projects, aligning with customer goals and technical requirements.
• Develop and maintain project plans, schedules, risk registers, and communication strategies.
• Coordinate cross-functional delivery teams and manage project budgets.

• Conduct discovery sessions to understand customer environment, business challenges, and constraints.
• Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.
• Lead workshops and demonstrations for C-level executives and business stakeholders.

• Lead large government and workforce skilling programs end-to-end, managing budgets, complex timelines, and cross-functional stakeholder relationships
• Build and maintain strategic partnerships with internal and external government teams, workforce development agencies, public funding bodies, and regulatory authorities
• Develop ROI frameworks and impact measurement strategies demonstrating employment outcomes, economic value, and skills development metrics

• Support product sales as the technical, industry and domain expert.
• Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations.
• Develop client partner relationships and guide strategic programs in top accounts.

• Determine methods and deliver targeted learning plans with data-driven solutions.
• Drive, support, and execute regional and global enablement efforts.
• Provide tools, resources, skills, and knowledge to the field.

• The Customer Success Manager acts as an advocate for customers.
• You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
• Ensure customers are technically healthy and obtain maximum value from their investment.

• Support planning and execution for system launches or enhancement cycles.
• Design scalable live learning experiences, leveraging AI tools to streamline delivery.
• Refresh and retire content as systems evolve; ensure information is current.

• Design and implement backend logic and data models for quote and order workflows.
• Configure and extend ServiceNow platform capabilities to support complex integrations.
• Collaborate with cross-functional teams to ensure seamless data flow between pricing, catalog, contracts, and post-sale systems.

• Configuring ServiceNow Platform based on leading practices.
• Participating in workshops to assess current processes.
• Designing and delivering ServiceNow solutions with a technical architecture.

• Work with ServiceNow partners to produce new business.
• Ensure our partners help provide successful projects to customers.
• Support joint sales pursuit activities to guide field interlock resulting in "Sourced" NNACV.

• Lead and direct 3-4 product managers.
• Communication between the US product team and the IDC engineering team.
• Developing people through mentoring and feedback.

• Provide strategic leadership and partnership to clients.
• Develop ServiceNow solutions based on each customer's strategic outcomes.
• Achieve financial targets set out for the assigned clients.

• Provide pre-sales support, technical product and architecture advice.
• Assist partners in building practices that deliver exceptional customer outcomes.
• Evangelize ServiceNow mindshare to evolve a “ServiceNow First” approach.

• Develop relationships with multiple Program Directors within Government Agencies and Offices.
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team.
• Serve as the agency's trusted advisor by understanding their business and advising on how ServiceNow can help.

• Run and analyze license reports on usage across customers to identify true-up new revenue opportunities
• Work closely with sales team and lead customer meetings to discuss licensing utilization
• Negotiate the usage true up motion to validate fully addressal of customer cleanup or true up of validated product overages

• Lead discovery workshops to determine customers' challenges
• Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
• Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.

• Lead ServiceNow’s government affairs and public policy engagement and strategy across federal, provincial, and municipal governments.
• Build and maintain strong, collaborative relationships with Members of Parliament and Provincial Parliaments, ministers, senior government officials, regulators, and political advisors.
• Serve as a senior advisor to ServiceNow executives and country teams, particularly in navigating regulatory risk and opportunity across public sector and regulated industries.

• Devising and reporting on integration development plans and strategies.
• Implement robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion.
• Act as an SME to solve complex user issues related to Integrations solutions.

• Support sales efforts as a technical and domain expert across CRM, CPQ, and automation platforms
• Lead engaging technical discovery sessions and workshops to uncover customer challenges and use cases
• Design and deliver tailored product demonstrations that effectively highlight business value

• Design and execute an industry leading executive recruiting strategy.
• Act as a trusted advisor to senior executives on top-level positions.
• Guarantee efficient executive search operations, delivering exceptional outcomes.

• Work with diverse business and technology owners
• Participate in offensive security engagements including external adversarial emulation.
• Perform security audits to discover, communicate, and recommend remediation activities for vulnerabilities

• Write and maintain software-defined declarative infrastructure, at scale.
• Deploy, scale, and manage containerized applications using Kubernetes, docker, and other related tools.
• Create build systems, web services, and automation tools that are thoroughly specified, documented, and testable.

• Lead architectural design sessions focused on AI Experience and Platform solutions.
• Showcase platform capabilities through technical deep-dive demos.
• Develop proof of concepts and technical validation frameworks for customers.

• Operate and maintain ServiceNow’s global cloud network infrastructure.
• Troubleshoot and resolve network issues, including urgent operational events.
• Maintain software-defined, declarative infrastructure at scale using automation tools.

• Support product sales as a technical and domain expert of the Core Business Workflows product suite
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our Core Business Workflows solutions with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues

• Provide strategic leadership to clients.
• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes.
• Manage all Executive relationships between ServiceNow and assigned clients.

• Create a Partner go to market business plan with Area Sales leadership to drive sales growth through partners.
• Work with ServiceNow partners to generate new business in existing accounts and new markets.
• Work with marketing to plan and execute marketing events to help drive new revenue.

• Translate executive strategy into clearly scoped programs, workplans, and success metrics.
• Develop and maintain GTM operating artifacts such as playbooks, process documentation, templates, and dashboards that drive consistency and performance across regions and functions.
• Partner with senior GTM leaders to ensure high-quality deliverables and insights that influence major decisions.

• Develop innovative design solutions and product experiences.
• Drive user experiences from concept to delivery.
• Champion your design approach and provide input in a collaborative environment.

• Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
• Help drive the operational cadence of various businesses and functions.
• Develop project scopes and objectives, involving all relevant stakeholders.

• The Inside Solution Sales Specialist builds relationships with clients while achieving quarterly and annual sales quotas.
• Drive sales opportunities and business relationships over the telephone with influential contacts within Commercial Accounts.
• Manage and nurture accounts to ensure customer satisfaction and guide additional revenue streams.

• Act as the primary point of contact for the customer with regards to ServiceNow’s Expert and Success Services portfolio.
• Lead engagement negotiation, ensuring legal and operational stakeholder evaluations are performed resulting in acceptable organizational risk taken by ServiceNow.
• Work with the license and solution sales teams to ensure that Expert and Success services are appropriately positioned on all designated accounts.

• Own end-to-end planning, execution, and optimization of CRM executive engagement programs.
• Partner with CRM and Sales leadership to design tailored executive experiences.
• Collaborate with Marketing and Communications teams to promote CRM business updates.

• Write and maintain software-defined declarative infrastructure, at scale.
• Deploy, scale, and manage containerized applications using Kubernetes, docker, and other related tools.
• Develop systems, web services, and automation tools that are thoroughly specified, documented, and testable.

• The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory.
• Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap

• Develop and implement strategic plans to optimize IT operations.
• Identify opportunities for process improvement within IT operations.
• Collaborate with stakeholders to align IT initiatives with business priorities.

• 5+ years of experience in AI driven ServiceNow platform development, administration, scripting, and outbound product management roles.
• Proven ability to develop engaging and outcome-driven software demonstrations that address customer pain points and business use cases.
• Proficiency in JavaScript, HTML, CSS, and Glide Scripting to develop Proof of Concept (PoC) and Proof of Value (PoV) solutions on the ServiceNow platform.

• Support territory strategy and planning by aligning CPQ/CRM capabilities to account priorities, whitespace, and revenue opportunities
• Lead discovery with customers to understand quoting challenges, product complexity, approval workflows, and seller inefficiencies
• Provide strategic input during account planning by identifying CPQ, quoting automation, or CRM workflow modernization use cases

• Convince customers to take advantage of the ServiceNow IT Operations Management suite to solve business and technical problems.
• Inspire with an innovative mindset providing guidance on the future of our ITOM solutions.
• Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts.

• Lead complex projects, delivering world-class experiences that influence product strategy.
• Drive end-to-end product experiences considering user and product ecosystems and design patterns.
• Develop frameworks and principles to standardize and guide cross-team work.

• Ensure unwavering support for the Sales Team in pre-and post-sales endeavours.
• Drive impactful security meetings with customers and delivering compelling presentations at conferences.
• Collaborate seamlessly with internal teams, you will be vital in resolving security issues arising from investigations.

• Be the process expert for HR, Workplace/Facility and/or Legal departments using ServiceNow products and ServiceNow best practices focused on configuration vs. customization, to drive business outcomes
• Driving HR, Workplace/Facility and/or Legal-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes

• Drive operational excellence, cross-functional alignment, and execution of high-impact initiatives.
• Act as a trusted advisor, thought partner, and operational backbone for the GVP and leadership team.
• Lead critical planning processes, drive strategic initiatives, and bridge communication gaps.

• Lead domain-specific model optimization using PEFT (LoRA/QLoRA) and knowledge distillation to balance cost, latency, and reasoning capability.
• Build next-gen Retrieval-Augmented Generation pipelines using hybrid search, cross-encoders, and self-correcting retrieval loops.
• Design and deploy multi-agent systems using frameworks like LangGraph or CrewAI, enabling autonomous task planning and tool-use (Function Calling).

• Lead GTM integration strategy and execution for acquired SaaS companies, in close partnership with Corporate Development, Product, Finance, Legal, and GTM leaders.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution.
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles.
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

• Partner with Sales Leadership to define and execute the regional strategic deals and growth strategy.
• Build and lead a strategy and value advisory team, focusing on recruiting, mentoring, and developing high-caliber talent.
• Foster a community of collaboration and knowledge sharing, working across internal functions to ensure consistent messaging and direction.

• Identify and onboard partners across the Americas who can adopt ServiceNow AI into their reference architectures.
• Influence partner practices to incorporate ServiceNow AI for business transformation and build differentiated offerings.
• Collaborate with partners to generate sourced pipeline opportunities impacting each quarter.

• Serve as a pre-sales technical and domain expert across our entire suite of solutions supporting a federal tribes-healthcare territory.
• Lead discovery workshops to understand agency goals, uncover mission and operational challenges, and align ServiceNow capabilities to measurable outcomes.
• Design and deliver tailored product demonstrations and value stories that showcase ServiceNow’s differentiated impact across AI, automation, and workflow optimization.

• Drive sales across ServiceNow’s platform, emphasizing multi-workflow solutions.
• Build a high-performing team and develop cross-platform solution selling.
• Create innovative selling motions for large, strategic deals.

• Design and develop scalable and reusable software components, emphasizing performance and reliability.
• Collaborate with product managers to translate requirements into well-architected solutions and own features from design through delivery.
• Build intuitive user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.

• Directly manage, mentor and develop 3–5 designers.
• Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions.
• Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps.

• Define end-to-end plans, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions.
• Implement scalable processes or solutions that help us effectively plan and manage multiple UX projects to meet our objectives.
• Ensure transparency, alignment and clear communication of design program status and overall resourcing across the portfolio to key product development stakeholders.

• Provides business and/or technical leadership with Consultants, Customers, and Partners.
• Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products.
• Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed

• Schedule meetings and maintain complex calendars.
• Draft emails, presentations, and reports.
• Arrange travel and assist with new hire setups.

• The Senior Principal Platform Architect is a technical advisory role, responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.
• Ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.

• Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives.
• Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
• Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.

• Providing technical advice and guidance to customers on how to best utilize ServiceNow’s GenAI technologies to achieve their business objectives
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow’s GenAI solutions
• Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow’s Impact GenAI accelerator offerings

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement

• Partner with customer executives to uncover pain points and demonstrate the transformative potential of the ServiceNow platform.
• Drive enterprise architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives.
• Shape and communicate a compelling vision that connects customers’ business strategies with the ServiceNow enterprise AI platform.

• Serve as a thought leader on SPM ServiceNow
• Demonstrate of solutions, both standard and tailored to prospects and existing customers
• Assist sales personnel in qualification of customer needs (business & technical discovery) and performing business value assessments to determine quantifiable outcomes for customers

• Identify areas of risk and takes steps to prevent customer or revenue churn.
• Work closely with Sales Teams to define and execute product adoption and customer retention plans.
• Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.

Analyze and interpret license utilization information. Review contractual data to help customers understand their usage of the ServiceNow platform. Negotiate upsell motions in partnership with the Sales Organization.

Lead the vision and strategy for Talent Development employee experiences on the ServiceNow platform. Shape how enterprises engage and empower their employees, delivering solutions that are intuitive, scalable, and impactful. Partner across design, research, engineering, and business units to create products that drive measurable outcomes and adoption globally.

The role is to act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

Assist in developing, communicating and executing on a multi-faceted plan to grow business across the Major Areas. Collaborate with business partners to drive alignment on go-to-market strategy and alignment of priorities and goals. Coordinate out-year planning to ensure the organization continues to scale to support growth expectations.

Drive transformative growth across CIO solutions portfolio. Blend strategic acumen with deep operational and practitioner experience. Translate strategy into scalable, customer-centric execution.

Plays a pivotal role in executing and scaling global growth initiatives. Supports the execution of high-impact Programs and establish frameworks and processes for future growth. Ensures cross-functional alignment across the organization.

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. Support territory strategy and planning to improve vertical agreement, account use case targeting and execution.

• Lead and develop a team of 4-6 UX Designers.
• Oversee design execution from discovery through delivery.
• Build influential partnerships with Technical Product, Business Product, and Engineering partners.

The Senior Director is a critical leadership role providing strategic direction and operational excellence for our technical pre-sales teams serving Federal, State and Local Government, and Higher Education customers. This leader will oversee solution consulting efforts across ServiceNow's core platform workflows including Technology Workflows, Core Business Services, Risk & Security, and Platform, Data & Analytics. This role is focused on enabling our Public Sector customers to make informed technical solution decisions that position ServiceNow as their vendor of choice.

• Contribute and maintain a showcase of ITAM solutions created on the ServiceNow platform.
• Create and own programs that enable Solution Consultants to demonstrate the value of IT Asset Management on the ServiceNow platform.
• Assist the sales personnel in the qualification of customer needs and performing pre demo needs analysis.

Manage the consolidation of a multi-billion-dollar sales budget spread across multiple geographies, incl. planning, forecasting, budgeting, and reporting. Break down financial results into meaningful insights and develop actionable strategies and recommendations to drive business decisions. Lead projects aimed at profitability improvement, resource allocation, and transformation within the sales organization.

Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead more complex implementations. Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the ServiceNow platform, and share insights with product teams. Coach and mentor junior team members on solutioning, building expertise, and project challenges as they arise.

Guide Now on Now's event strategy. Work closely with practitioners who use our product every day to run our company. Package real-world, gritty, technical stories and work across all Marketing stakeholders to bring the stories to life via events @ scale.

• Identify, qualify, and move opportunities through the various stages of the sales cycle and deliver impactful solutions to customers.
• Demonstrate the technical and business value of ServiceNow solutions to clients.
• Leverage knowledge of the Insurance Industry and demonstrate how the ServiceNow platform aligns to help customers solve their most complex business problems.

The Senior Technical Consultant (AI) acts as the functional and technical expert for customer engagement teams. This role advises clients and configures ServiceNow AI solutions using best practices. They design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric.

The Portfolio Associate supports the creation and enhancement of a portfolio of Impact Accelerators. They will execute the enhancement and maintenance process of Accelerator content based on customer feedback and/or when new products and platform capabilities emerge. Support the partnership with and enablement of global Accelerator Consultants and Impact Squad members who deliver Accelerators to customers.

Manage large, complex release programs from start to finish. Provide a proactive, strategic perspective on process improvements and a tactical view of daily progress and issues. Translate business objectives into execution strategy, lead and successfully execute the strategy through strong collaboration and agile leadership.

A Business Process Consultant (BPC) for ServiceNow is a functional and process expert consulting with customers and guiding them in transitioning business requirements to configuration requirements. Driving HR, Workplace/Facility and/or Legal-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes. Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes.