ServiceNow

The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. This role involves contributing to Configuration Management and Infrastructure as Code, developing tools in Python, bash, and JavaScript, and driving enhancements for large scale automation projects. You'll also design and implement procedures for maintenances where automation is not possible.

You will partner with ServiceNow Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers. As a ServiceNow (Product) Solution Architect, you will work with the product, BU, and client delivery teams to design, productize, and pilot Agentic AI‑first setup and implementation experiences. You’ll drive early pilots across ServiceNow’s core product families.

We are looking for a Decision Scientist to operationalize predictive models, design rigorous experiments, and translate insights into clear, actionable recommendations for executives. This role will help us treat data as a critical business asset—reliable, secure, compliant, and readily available to drive decision-making, innovation, and growth.

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. You will provide strategic leadership to clients and be the relationship manager between customers and ServiceNow.

Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue. Communicate product priorities and build consensus. Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries. Work with multiple teams to guide projects through development and bring high-quality products to life. Integrate usability studies, research and market analysis into product requirements.

Provide relief and sustainable resolution to issues within our infrastructure. Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues. Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design. Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

The Security Incident Communications Manager leads clear, timely, and accurate communications during security incidents to protect ServiceNow’s reputation and meet regulatory requirements. This role bridges security, legal, PR, and executive teams to craft incident-specific communication strategies, ensuring alignment, compliance, and a consistent voice across all audiences.

The Red Team plays a crucial role in safeguarding assets through real-world attack simulations. As a Staff Red Team Engineer, you will execute sophisticated engagements to identify vulnerabilities within systems, networks, and applications. You will demonstrate viable paths an attacker might take to breach defenses, and lead penetration tests against internal services and generative AI systems.

We are seeking an experienced ServiceNow Developer/Architect at the Staff level to lead the design, development, and optimization of ServiceNow solutions. The ideal candidate will possess in-depth knowledge of ServiceNow platform capabilities, architecture, and proven experience in driving performance improvements across complex enterprise environments.

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. As a valued member, you will assume the pivotal role of a Cloud Security Professional, ensuring support for the Sales Team, navigating questionnaires, addressing customer inquiries, driving impactful security meetings, and delivering presentations at conferences.

The ServiceNow IAM team is seeking a Principal Identity and Access Management Engineer to lead the design, implementation, and governance of enterprise-wide IAM solutions and critical to ensuring secure, scalable, and efficient identity services across users, applications, and infrastructure. The ideal candidate is a hands-on technologist and thought leader who can define IAM strategy, drive large-scale implementations, and mentor engineering teams while aligning solutions with business, compliance, and security needs.

As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction. You will configure ServiceNow Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform.

The Customer Success Manager (CSM) is the primary point of contact and orchestration lead for all matters related to Impact features and benefits, depending on the customer’s Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan. Ultimately, CSMs aim to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention.

You will identify areas of risk and takes steps to prevent customer or revenue churn. You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans. As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it.

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes. Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs.

The Senior Manager of Data Management is a strategic leader responsible for defining, governing, and executing the organization’s data strategy and providing actionable insights to maximize productivity and effectiveness. This role will ensure data is treated as a critical business asset—reliable, secure, compliant, and readily available to drive decision-making, innovation, and business growth.

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

ServiceNow is seeking an innovative and experienced Enterprise Architect, AI Search to lead the next phase of AI powered search for our employee and customer-facing search capabilities. You will drive the design and implementation of scalable, intelligent, and high-performance search systems across our platform — focusing on relevance, accuracy, personalization, and AI-enhanced discovery.

You will produce new business sales revenue from a SaaS license model through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. Develop relationships with C-suite personas across all product sales, oversee client relationship mapping, and be a trusted advisor to customers by understanding their business. Identify the right specialist/ support resources to bring into a deal.

ServiceNow is changing the way people work by applying disruptive thinking to how people work on information security problems. As a Senior Product Excellence Manager, you will address challenges in security and threat detection, helping customers achieve quick wins while jointly developing a longer-term success strategy. You will engage with R&D teams, mentor field resources, and work with various teams to understand customer goals and drive their success with ServiceNow's SecOps products.

The Principal Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.

Drive growth of CRM and AI-powered customer service solutions through strategic partnerships. Shape and execute the partner strategy for CRM, driving pipeline, building partner capability, and fostering innovation across the ecosystem. Define and execute a partner-led growth strategy for ServiceNow CRM, with AI as a core differentiator, and identify and onboard CRM-specialized partners.

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our product implementation services. The Services Account Executive is well-versed in services and post-sales adoption strategies.

You will produce new business with one of ServiceNow's largest existing accounts, RBC (Royal Bank of Canada). You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. You will provide strategic leadership to clients and work with ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes. Manage all Executive relationships between ServiceNow and assigned clients.

This role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNow’s Employee Service Management Solutions, which includes HR Service Delivery (HRSD), and Workplace/Facility Service Delivery (WSD) solutions. This Advisor role will be the SME within ServiceNow Expert Services, providing expert advisory and building strong executive client relationships within the framework of a strategic program or project.

Ready to help shape the future of enterprise cloud transformation? The Hyperscaler Program at ServiceNow is redefining how we leverage hyperscaler platforms like AWS, Azure, and Google Cloud to accelerate innovation, meet customer demands, and fulfill strategic partner commitments. You’ll be at the heart of this transformation—driving governance, operational excellence, and strategic execution across a multi-billion-dollar initiative. You’ll collaborate with visionary leaders and work across dynamic workstreams.

As a trusted customer advisor to general management and decision makers on ServiceNow offerings, the Customer Success Executive owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. The CSEs demonstrate a strong understanding of customer industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.

As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects. Manage each phase of the project and be able to navigate the cross-functional team, both internal and external.

The Hyperscaler Program Director will lead strategic initiatives across hyperscaler partnerships and oversee the Hyperscalers program delivery. This role is pivotal in scaling ServiceNow’s Hyperscaler motion, optimizing program execution, and enabling commercial success through operational excellence. The ideal candidate will have a strong background in project management and the ability to drive continuous improvement.

The Customer Advocate will play a key role in designing and executing high-impact executive customer engagements. You’ll orchestrate strategic interactions that drive measurable customer value and reinforce executive alignment. This role requires a forward-thinking, AI-native mindset to apply AI and automation to make processes smarter. You will be responsible for capturing, curating, and promoting customer value stories, and ensuring they are shared in the right forums.

We’re looking for a Senior UX Manager to lead and inspire a team of talented UX Designers focused on ServiceNow's employee-facing products and platforms. In this role, you’ll be a champion for design craft, quality, and delivery, while helping ServiceNow push the boundaries of what’s possible with AI, enterprise workflows, and human-centered design. The solutions your team designs will not only improve how ServiceNow employees work, but also influence the very products we bring to customers.

The Customer Success Executive provides strategic leadership and drives the execution of post-sales activities across our most valuable accounts. You’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners. As a trusted advisor, you will accelerate customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a Principal Platform Architect at ServiceNow, you will play a critical role in guiding customers through their digital transformation journey. This involves leading solutioning and scoping discussions during pre-sales and driving the successful delivery of strategic, multi-workflow, term-based projects. You'll provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform, engaging with senior stakeholders and ensuring alignment between business objectives and technology solutions.