ServiceNow

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes. Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs; contribute to the design and implementation of new products and features while also enhancing the existing product suite. Be a mentor for colleagues and help promote knowledge-sharing.

Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems and deliver high-quality presentations. Develop team members according to business demands and professional goals. Develop and maintain a recruiting pipeline, work with sales managers to prioritize efforts, and ensure proper alignment of resources.

The Customer Outcomes Platform Architect is an advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This is a highly consultative role; it guides partner and customer resources to achieve their goals.

The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the area with 1,000 to 5,000 employees. The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory. You will develop and run a sales strategy in the allocated territory, qualify prospects and develop new sales opportunities and ongoing revenue streams.

As a Business Process Consultant, you will be a functional and process expert in the ServiceNow Expert Services Team. You will be consulting with customers and guiding them in transitioning business requirements to configuration requirements of the ServiceNow Finance & Supply Chain Product Line. You will drive Finance, Supply Chain and/or Source-to-Pay-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.

As a Staff AI/ML Software Engineer within CCX you will build data pipeline, ML Models, secure code that's scalable and reusable. Grow our business by bringing internal products to the world and find new ways to personalize with AI/ML and simplify how employees and customers work.

As a member of our Nonprofit Solution Consulting team, you will have a major impact on our future success by supporting revenue growth and acquiring new Nonprofit customer logos. This individual will drive trusted advisor relationships with executives and front-line customer stakeholders by leveraging their Nonprofit industry knowledge as well as their broad technical knowledge across the enterprise technical ecosystem.

This is a meaningful opportunity to work directly with the VP & GM of TMT and Manufacturing within ServiceNow's Industry Workflows organization as a Customer Advocate, helping shape how we engage with our most strategic customers and driving clarity and execution across the customer lifecycle. You’ll help deliver high-quality customer experiences through cross-functional coordination, and operate as a trusted thought partner to product and sales principals.

Lead demonstration capability and strategy by inspiring and managing a team of early in career Presales Solution Consultants, focusing performance and continual improvement; create a repeatable process, driving results and outcomes in a multi-fold agenda of demonstration proficiency and knowledge across ServiceNow’s products groups and refine future Demo Hub program capability.

The Global Head of Wealth & Asset Management (GTM) identifies and localizes the ServiceNow Wealth & Asset Management solutions to the global market and to specific customers/buying centers. S/he aligns with account teams in strategic Capital Markets clients to seed and develop strategic opportunities based on Capital Markets industry solutions. The candidate will be the regional contact for Wealth & Asset Management.

The Associate New Logo Account Executive is a pivotal role to ensuring ServiceNow's continued growth. You will identify new business within the Canadian Federal landscape by strategically navigating a targeted set of prospective accounts to close initial opportunities and convert our Prospects to Customers. You will pair them with solutions that will help them reach their business objectives and blaze new trails within their organization.

As a Senior Problem Manager, you’ll identify and remediate problems within our customer cloud infrastructure. Problem Managers play an integral part in ServiceNow’s success, and we work closely with Software Developers, System Administrators, and Support Technicians to manage known errors, mitigate their potential impact, and drive remediation. Additionally, we support root cause troubleshooting and analysis, incident escalations, and other critical ITIL processes.

This role involves application development with cutting-edge AI capabilities within ServiceNow's Digital Technology Go to Market team, building a world-class, AI-powered Go-To-Market CRM to give every seller real-time, data-driven guidance right inside the Now Platform. The role requires collaboration with product managers, data scientists, and UX engineers to ship features at SaaS speed and global scale.

Collaborate with cross-functional teams to create research strategies for exploratory, generative and evaluative studies to inform the right priorities for product and design. Conduct various qualitative and quantitative research methods to provide granular insights to stakeholders and leadership. Influence optimal product and design decisions by identifying customer pain points and thorough competition analysis.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

Drive the evolution of our high-performance JVM runtime. This is your chance to push boundaries with profile-guided optimizations and ensure a rock-solid, reliable platform. Own critical initiatives, collaborating with Platform Architects and Product Management to define the future of our scalable platform. This pivotal role offers the opportunity to make a global impact on one of the company's most important projects.

ServiceNow, a leader in Insurance solutions, seeks an Advisory Solution Consultant to focus on Enterprise Insurance customers providing consultative, pre-sales support. Responsibilities include identifying opportunities, demonstrating the value of ServiceNow solutions, and leveraging industry knowledge to solve complex business problems. The role requires a strategic approach and the ability to work in a matrixed environment, driving the growth of ServiceNow's portfolio.

As an GAC Engagement Manager - Reporting and Insights Lead, you will play a pivotal role in ensuring we can clearly articulate the value of the Global Advisory Council (GAC). This includes preparing and tracking customer engagements directly with the advisory council members as well as sales leadership. You will manage a portfolio of engagements as well as being the resident expert in reporting and analytics.

Develop actionable insights from analysis to make recommendations on key strategic initiatives such as Digital Transformation and Healthscan. Develop visual and interactive dashboards that provide insights and track progress on key strategic initiatives. Analyze critical business process data, and trends leveraging data from dashboards and other internal data sources to analyze process data and generate reports and insights on findings. Create, deliver and analyze key metrics using dashboards. Learn and become and SME using our internal analytics tool (Performance Analytics)

ServiceNow is seeking a driven Senior Product Excellence Manager. The CRM Senior Product Excellence Manager will provide expertise to support customers to ensure customers adopt, renew and maximize their value from their ServiceNow investment. This is a hands-on role and will suit someone who is capable of going wide and deep on the solution with regards to people, process and technology.

We are seeking a highly collaborative and people-driven Global Adoption Expert to lead training, enablement, and change management for our Digital Sales organization, as part of the Sales Technology team. Your role is to ensure that every innovation, whether process or technology, is implemented, deeply adopted, embedded in workflows, and embraced by teams across the globe.

Part of the Customer Outcomes team, the Customer Outcomes Platform Architect is an advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions. They will establish and support best practices around instance strategy, technical governance, core data, integrations and the platform's health.

As a Senior Storage Engineer in the Cloud Infrastructure Storage team, you will be instrumental in ensuring the performance, scalability, and reliability of our global storage environment, working alongside a technically diverse team of engineers to solve complex challenges, optimize operations, and drive innovation.

This role involves driving transformative changes and product adoption across ServiceNow and its customers. Working with Product, UX and cross-functional business partners, this role helps drive Digital Technology (DTX) strategy and influence adoption of our products and services. The role involves conducting impact, stakeholder, and/or organization analyses to determine the program’s scope and receptivity, developing change strategies, and executive communications.

The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Sales. As a hands-on technical consultant, you will guide revenue by developing and positioning product-specific solutions during sales cycles. You will lead discovery workshops, develop client partner relationships, and guide strategic programs.

The Solution Sales Executive will oversee market success of ServiceNow's Customer Workflows products, which are built on the market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. In this role, you will support territory strategy and planning to improve vertical understanding and account use case targeting. The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model.

Represent and identify highly complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption. Apply and adapt appropriate research techniques and methods for specific project needs. Partner with Product Managers and Designers to provide highly informed strategic recommendations that influences decision making. Provide mentorship to other members of the team and champion the discipline across the organization.

The Services Account Executive is responsible for the opportunity management of both Expert Services and Success Services sales within designated strategic accounts. Additional responsibilities involve activities to support obtaining the highest levels of services customer satisfaction scores. The Services Executive ensures that all proposals are sized and scoped for successful project delivery.

As a Hardware Standards Engineer, you will be a member of the team that is responsible for global hardware design, standards, and architecture. Develop server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide. Build and maintain server, storage, cloud service provider, and rack SKU documentation. Supports relationships with reseller/integrators, suppliers, and cloud service providers.

We seek a Manager for our growing Expert Services organization in UKI, focused on all aspects of leading an expert team of resources (Business and Technical Consultants) in timely, high quality delivery work for ServiceNow customers. This work can consist of consultation, advisory guidance, and implementation work relating to the ServiceNow Technology Workflows products and processes.

ServiceNow is seeking a Director of Outbound Product Management to own customer adoption initiatives for their Telcom and Media offerings. The role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, ensuring their voices influence the product roadmap and strategy. You will collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of products.

Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations. 5+ years of database management and performance tuning. 5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment. Proven experience with concurrency, multithreading, and distributed system architectures.

The ServiceNow Cloud Network Services (CNS) team is seeking a highly skilled Staff Network Development Engineer with extensive experience in network enablement, automation, and scripting. The ideal candidate will possess advanced network engineering expertise in both on-premise and hyperscaler cloud operations. They should be adept at developing tools, scripts, and applications, serving as the bridge between code and networks to enhance automation and improve network deployments.

Produce high quality design and code on aggressive deadlines of shared UI components. Provide guidelines and mentoring application teams on how to implement and design UI components. Design & implement comprehensive UI/UX solutions by understanding customer problems, product goals and technical requirements. Collaborate with design and platform teams to deliver engaging and consistent user interfaces.

The Customer Outcomes Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.

ServiceNow is seeking an experienced Manager, Field Operations for our Asia Pacific operations. Lead a remote Deal Operations team aligned to the ANZ region, serving as strategic advisors to sales. Set clear expectations, manage team performance, and build strong, collaborative relationships. Ensure compliance with policies and partner with cross-functional stakeholders for seamless deal execution.

Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered. Create high-quality enablement content that describes the value of the product innovation with a focus on Healthcare and Life sciences industries.

Manage our Product vision and relationships with our expanding set of technology partners in the Data and Analytics Ecosystem, and to co-define and execute our product strategy with these partners, to make ServiceNow a leader in Data and Analytics marketplace. You will be responsible for setting the vision and the partner product strategy that combines ServiceNow’s product portfolio with partner products. This is a unique opportunity to manage the product strategy with a broad ecosystem of partners and go deep with a select set of partners where we can form strategic relationships.

The Principal Business Information Security & Solutions Architect role at ServiceNow blends CISO strategic expertise with the technical proficiency of a Solution Consultant. As a trusted advisor, you will architect secure, scalable customer workflow solutions on the ServiceNow NOW Platform for financial services clients, leading complex pre-sales engagements, designing innovative solutions, and ensuring compliance with industry standards.

Develop an innovative and advanced telemetry ingestion pipeline for ITOM Health utilizing industry-standard technologies such as Go, Kubernetes, and Open Telemetry Design, build, and operate a highly available, resilient and scalable service within a microservices architecture. Establish and implement DevOps practices for engineering teams at ServiceNow.

Consult and Advise senior VP+ stakeholders to understand their short term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations. Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices with strong focus on service management, customer service, automation and user experience.

Partner with internal stakeholders on clarifying short and long-term IT hardware, IaaS, and global support/maintenance sourcing requirements. Lead commercial and contractual requirements across ServiceNow’s IT Hardware supplier profile, crafting unique supplier strategies that align to stakeholders’ requirements. Stay up to date on IT Hardware and IaaS market dynamics to ensure Category is properly managed.

Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption. Apply research techniques and methods. Engage with customers to understand their needs. Partner with Product Managers and Designers to influence product strategy and roadmaps. Validate feature and design direction. Analyze qualitative studies and quantitative data to generate strategic insights. Communicate findings through user segments, persona frameworks, etc.

The ServiceNow Platform Architect is a strategic technical leader responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role works closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, ensure architectural best practices, and drive digital transformation initiatives.

Responsible for identifying and driving the projects necessary to deliver an effective, scalable compliance program to support ServiceNow’s growing global public sector business. This strategic role will help build and evolve the program, working cross-functionally to ensure the successful execution of critical compliance initiatives. This role reports to the SVP, Public Sector Legal.

The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives and guide seamless delivery of business transformation.

As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects. Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort.

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within ServiceNow’s most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Healthcare Provider Solution Sales. You will help guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

This position will report to the Senior Manager of AMS Solution Consulting - App Engine. As an Advisory Solution Consultant, you will drive innovative business solutions with customers, applying technical and business skills, and architecting custom solutions on the Now Platform. This role involves demonstration and prototyping of platform capabilities, also identifying requirements to build innovative pre-sales solution prototypes for customers.

Design and deploy networks based on business and technical requirements. Partner with project and program managers to meet overall timelines and resolution of issues. Operate and troubleshoot networks to identify and resolve issues quickly. Take a lead role in the engagement and mitigation of outage causing events or issues. Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.

ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision.

The Solution Sales Executive will oversee market success of ServiceNow's Customer Workflows products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Provide input to AE during the account planning process based on territory strategy and recommendation. Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

As a Federal SRE you will help deliver 24x7 support for our Government Cloud infrastructure. This is a 1st shift position and has a 10-hour 4-day work week, Sunday - Wednesday with working shift hours from 7 a.m. – 6 p.m. PT. Our SREs are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between.

Use your deep knowledge on our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations. Experience assessing, troubleshooting, resolving, and providing root cause analysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications. Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

As a Senior Software Engineer, you’ll focus on building tools that support operational resilience. This includes understanding the impact of disruptions like power outages on business assets and downtime. The work falls under a broader concept called "Continuous Planning," which connects across multiple areas such as Business Continuity Management, Recovery Management, and IT incident response.

As the Senior Customer References Associate on the Customer Advocacy / Customer Marketing team, your responsibilities include coordinating and managing customer references across regions and working closely with sales, product marketing, and customer marketing teams to identify, nurture, and amplify customer success.

Design and deploy networks based on business and technical requirements, partnering with project and program managers. Operate and troubleshoot networks to resolve issues quickly, taking a lead in outage mitigation. Validate problem descriptions, perform diagnoses, and track issues. Engage in sustainment to proactively analyze network parameters and partner with SRE, providing feedback to architects.

ServiceNow is seeking a driven Senior Emerging Practices Manager – CRM & Industry Workflow. The CRM Senior Emerging Practices Manager will provide expertise to support customers to ensure customers adopt, renew and maximize their value from their ServiceNow investment. This is a hands-on role and will suit someone who is capable of going wide and deep on the solution with regards to people, process and technology.

ServiceNow is looking for a Senior Director of Global Strategic Account-Based Marketing (ABM) to lead our partner-focused ABM strategy. In this role, you will build and lead a global team that runs highly targeted campaigns for our most strategic accounts. These efforts will help drive pipeline, accelerate co-selling with partners, and increase platform adoption.

Drive high-value people projects across the portfolio partnering closely with cross-functional teams. Develop detailed program/project execution plans, and manage all implementation processes including progress tracking, metrics, monitoring change control process, testing, release to production, and delivery. Manage stakeholder, and team expectations through clear and timely change management practices.

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes. Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs. Contribute to the design and implementation of new products and features while also enhancing the existing product suite and be a mentor for colleagues and help promote knowledge-sharing.

Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered. You will create high-quality enablement content, develop customer use cases, develop best practices assets, and become a trusted resource to promote the CRM product vision.

Build a team of direct Sales Executives to drive rapid new business sales growth in the region. Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market. Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities.

You will produce new business sales revenue from a SaaS license model with a focus on Healthcare Providers through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities. You will develop relationships with C-suite personas, oversee client relationship mapping, and be a trusted advisor to customers by understanding their business and advising on how ServiceNow can help their IT roadmap.

As a Customer Success Platform Architect at ServiceNow, you'll be a trusted advisor, helping customers establish a strong technical foundation on the ServiceNow platform, establishing best practices around instance strategy, technical governance, core data, integrations, and platform health, guiding partner and customer resources, and interfacing with customer teams during all phases of ServiceNow adoption.

Outbound Product Managers play a crucial role in scaling our high-growth business unit. They bridge product capabilities and market dynamics to support the GTM, partner, and customer ecosystem. Develop high-quality enablement content that demonstrates product value—especially workflows and task orchestration for service teams. Understand customer use cases and success outcomes to Influence product roadmap and create best practice assets to drive adoption by customers and partners.

Work closely with design, engineering, product management to create and maintain user-focused technical documentation that supports application or product features. Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards. Deliver content that helps users achieve their goals quickly and easily.

As Outbound Product Management – Insurance, you will lead go-to-market efforts, evangelism, and solution alignment for ServiceNow’s Insurance products. You will connect the voice of the market to the product strategy, develop enablement content, and drive adoption across carriers, brokers, and insuretech ecosystems.

Shape the future of our GTM ecosystem as a Senior Solution Architect, blending strategic leadership and technical expertise to design and drive the architecture for our next-generation GTM solutions. Drive architecture for complex initiatives across the Marketing, Sales, and Partner domains, especially in the lead-to-cash area. Own and drive the architecture strategy, guiding L1–L3 solution design to ensure alignment with the product roadmap and business processes.

Provide relief and sustainable resolution to issues within our infrastructure. Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues. Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design. Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

Developing ServiceNow scoped applications using the platform's functionality and integrating third-party systems with ServiceNow, including MID server, public cloud, web services (REST), and SSH actions. Creating and maintaining API and data integrations between ServiceNow and other services and developing applications and integrations using the ServiceNow platform with new and existing technologies.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting HCLS Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

The CNS Systems Delivery team is seeking a highly skilled Staff Network Development Engineer with extensive experience in network enablement, automation, and scripting. The ideal candidate will possess advanced network engineering expertise in both on-premise and hyperscaler cloud operations, adept at developing tools, scripts, and applications to enhance automation and improve network deployments. You will collaborate with a dedicated team of network engineers to expand our datacenter and cloud production network globally.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting TMT Customer Workflow, Solution Sales. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. Support product sales as a technical and domain expert of a client-facing sales team. Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.

Lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world. Drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. Develop frameworks and principles to standardize and guide cross-team work with multidisciplinary teams to deliver experiences that resonate with our users.

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes. Collaborate with other teams to integrate AI solutions and work with the product owners to understand detailed requirements then own your code from design, implementation, test automation and delivery of high-quality product to our users. Contribute to the design and implementation of new products and features while also enhancing the existing product suite.

Directly manage, mentor and develop 3–5 designers, drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions. Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps. Distill complex problems into clear goals and requirements for the design and research team.

Outbound Product Managers bridge product capabilities and market dynamics to support the GTM, partner, and customer ecosystem. They develop high-quality enablement content that demonstrates product value and understand customer use cases to influence product roadmap. Acting as a trusted resource, they collaborate with industry influencers and guide cross-functional execution of product strategy.

The Sr. Manager of Customer Success will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Customer Success Executives (CSEs), Platform Architects (PAs) and Customer Success Managers (CSMs) across ServiceNow’s Customer Success Clients. The overriding objective for the Sr. Manager will be to drive Customer Outcomes at these managed accounts leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the account.

Drive the Go to Market (GTM) XD team to deliver great user experiences that will revolutionize collaboration and productivity for Sales and Operations teams. Directly lead a team of designers and/or managers to design high-quality, innovative, accessible tools that make our business work. Develop and drive XD strategy across a broad portfolio of GTM products.

The Strategic Customers - Global On-Premises (Elevate) Senior Manager will lead the strategy and management for critical On-Premises deals in partnership with other Sales, GTM, and Finance functions, driving revenue achievement at a global scale. The ideal candidate will own the reporting and forecasting process, drive GTM strategy for On-Prem deals, and scale operational improvements to maximize business impact. Experience navigating regulated markets is key.

A Principal Data Center Architect is responsible for setting technical direction and delivering strategic infrastructure outcomes across the ServiceNow global data center footprint. They lead the evaluation, design, and operationalization of new commercial and regulated data center spaces, ownership spans physical layout, power and cooling strategy, structured cabling, and network integration.

Be a core part of a new team we are building in Costa Rica. The role of the Technical Accelerator Consultant is part of ServiceNow Impact, our newest product. The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

ServiceNow is investing in a Financial Services Industry Solutions organization. They are building a team of collaborative individuals who are passionate about the opportunity to transform Financial Services using ServiceNow's powerful digital workflow platform. As a Sr. Principal, Financial Services Architect, you will be part of their Financial Services Industry Solutions organization. You will be a Financial Services industry expert with a knowledge of the Financial Services solution stack across the application, workflow and data/integration layers.

As a Staff Network Security Engineer on the Network Security Team, you will focus on designing and engineering secure networking solutions to support ServiceNow’s production environments, including U.S. Federal cloud platforms. You’ll work with modern firewall platforms, VPN solutions, and security automation tools to enhance our global network posture. You’ll contribute to implementation decisions, drive improvements in infrastructure security, and collaborate closely with other infrastructure and security teams to ensure scalable and compliant designs.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Solution Sales. The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

You will produce new business sales revenue from a SaaS license model through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. You will develop relationships with multiple C-suite personas across all product sales. Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap.

We are seeking a results-oriented Business Process Manager to lead transformational initiatives that deliver measurable improvements in operational efficiency, service quality, and customer experience. This role is critical in optimizing and future-proofing business operations by analyzing, redesigning, and improving key processes across the organization. You will work closely with cross-functional teams to build consensus, foster a culture of continuous improvement, and implement intelligent solutions that enable long-term success.

The Customer Success Platform Architect is a trusted technical advisor and a valued partner for our customers digital transformation journey with ServiceNow. The role is responsible for helping our customers establish a strong technical foundation in the ServiceNow platform. The PA establishes and supports best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform.

The Senior Strategic Content Manager (Sr. Manager) is a critical role within Digital Technology Experience (DTX), reporting to the Director, DT Engagement and Communications. This role sits at the intersection of strategy, storytelling, and operations—ideal for someone who can zoom out to see the big picture and zoom in to refine individual words. Ultimately, the role strives to make the world work better for employees and customers.

As the Director of Executive Compensation, you will be responsible for designing, implementing, and managing executive compensation at ServiceNow. Your role will be pivotal in ensuring ServiceNow continues to attract and retain the best leadership talent. Lead the development of executive compensation strategies and partner with senior leadership to align executive compensation programs with business performance and our talent strategy.

The App Engine Outbound Product Management team is responsible for all outbound GTM and commercial aspects of ServiceNow App Engine, our industry leading low-code app dev offering. You will also lead the product go-to-market motions for EMEA region for ServiceNow App Engine product line, a leader in the low-code and process automation markets.

We have a great opportunity for an experienced, highly-organized, detail-oriented self-starter with a personable demeanor. In this role, you are the glue that keeps our Senior Leadership together. You’re enthusiastic, flexible and a team player with strong interpersonal and communication skills who operates well in a fast paced, ever-changing environment.

ServiceNow is seeking a dynamic, visionary Group Vice President (GVP), Support Account Management (SAM) to lead and elevate our global Support Account Management organization as part of Customer Service and Support. The role involves transforming and scaling the SAM function to deliver premium support experiences, shaping the future of human/AI support delivery, and working cross-functionally with various teams.

The Strategic Customers – Global 360 Deals (Elevate) Director will be joining a broader team focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale. You will serve as the central business unit liaison to global sales teams for ServiceNow’s business-enabling functions, shaping deal strategy, streamlining execution, and ensuring alignment between business needs, risk considerations, and sales objectives.

Produce new business with a defined set of ServiceNow's largest existing accounts, oversee executive relationship management, and lead virtual teams. Work with other ServiceNow teams to develop solutions based on each customer's strategic outcomes, oversee growth of global accounts, and build trust through assigned clients' organization. You will achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.

This role blends application development with cutting-edge AI capabilities. You will work on the ServiceNow platform, leverage AIA Studio for low-code AI workflows and build intelligent solutions using technologies like Agentic AI, Retrieval-Augmented Generation (RAG) and Knowledge Graphs (KGs). Your work will help transform how sales, marketing and customer-facing teams operate.

As a Hardware Sustaining Engineering Manager, you will be a member of the team that is responsible for global hardware design, standards, and architecture. Additional responsibilities include the leadership and development of Hardware Standards Engineers. You will manage the sustainability of server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide and maintain relationships with reseller/integrators and suppliers.

The Sr. Technical Consultant, Security Operation Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Security Operations products. The goal is accelerating and driving customer business outcomes by configuring Security Operation Service Delivery using ServiceNow best practices, focusing on configuration vs. customization. The role supports efforts for process definition, re-engineering, improvement and gap analysis.

The Technical Consultant (TC) is a functional and technical expert focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products – all with the goal of accelerating and driving customer business outcomes. Optimize and leverage ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, gap analysis of current/future-state processes during workshops with key customer sponsors. Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities to improve their processes.

A Sr. Technical Consultant is a functional and technical expert focused on customer engagement teams – consulting with customers and configuring the growing ServiceNow Finance & Supply Chain Product Line, with the goal of accelerating and driving customer business outcomes. Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers in Regulated Industries successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. The Services Account Executive is well-versed in services and post-sales adoption strategies and is a trusted advisor to the account team.

As part of the Customer Outcomes team, you will work with customers to drive consumption, adoption, and customer satisfaction; ultimately helping customers grow their business on the ServiceNow platform. As a consultant, you will configure the ServiceNow BU/Portfolio products based on configuration best practices with the goal of accelerating customer business outcomes.

Provide business partnership support for Major Area VPs/AVPs  and assist with managing business performance and attainment of key scorecard metrics, including GRR (Gross Retention Rate), NRR (Net Retention Rate) and Product Adoption. You will create and manage KPIs and scorecards for all individuals within the major area, including setting relevant targets down the IC levels  and providing data and insights into the key trends related to GRR, NRR and adoption. Help determine get-well plans and program manage activities mitigating low adoption and at-risk customers.

The Designer has a unique understanding of strategy and a talent for creative development and meticulous execution. This role will work collaboratively across the organization, as well as work independently. The designer will deliver high-quality projects that help drive both the brand experience and demand generation.

Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide team members to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Support and inspire the team to deliver an incredible customer support experience.

You will produce new business with a defined set of ServiceNow's largest existing Retail customer(s) and oversee executive relationship management for assigned account(s). You will lead virtual sales teams in supporting our most esteemed clients and work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes.