ServiceNow began in San Diego, California in 2004. They are now a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, to empower organizations to find smarter, faster, and better ways to work.
Salary Distribution
61 of 141 jobs
$35
Min
$205,900
25th
$233,800
Median
$289,600
75th
$445,400
Max
PTO Distribution
7 of 141 jobs
Unlimited PTO7 jobs (5%)
Benefits Overview
95 of 141 jobs
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ESPP
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FSA
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Health plans
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Matching donations
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Family leave
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Flexible time away
(24)
Equal Opportunity Employer
(19)
Dental
(19)
Medical
(18)
Vision
(18)
PTO
(11)
Matching Donations
(10)
Health Plans
(9)
Family leave programs
(9)
Family Leave
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Flexible Time Away
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Flexible time away plan
(5)
health plans
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Donations
(4)
The Senior Director, Marketing Technology (MarTech) is responsible for building and operating ServiceNow’s global Marketing Technology ecosystem.
Owns the MarTech operating system: defining how platforms, data, workflows, and AI agents work together.
Leads platform strategy, governance, and enablement while partnering closely with Digital Experience, Activation, Data & Analytics, IT, and Integrated Marketing.
Lead the technical design, implementation, and ongoing security operations of a Microsoft 365 GCC High environment supporting Controlled Unclassified Information (CUI).
Implement and evidence compliance with CMMC Level 2, DFARS 7012, and NIST 800-171 controls.
Act as the technical owner of the GCC High enclave, partnering with Security, Legal, and IT to ensure audit readiness and successful certification by May 2026.
Drive the resolution of complex, high-impact, and highly visible global customer situations, ensuring exceptional customer satisfaction and value realization.
Develop and execute innovative implementation strategies to reduce time-to-value for CBS and HRSD suites and support adoption of adjacent ServiceNow products in Core Business Workflow.
Serve as the primary escalation point for critical customer issues not resolved by Support, Expert Services (ES), or Impact teams.
You will quarterback the executive solution and deal strategy across a broad deal team with our largest customers.
You will be accountable for developing, positioning and presenting industry-specific solutions and articulating how customers will realize the value of those solutions during sales cycles to achieve their goals, as well as our sales goals, within your business.
Driving the revenue growth of your business as an industry, functional and technical expert.
Help customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes.
Ensure customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform.
Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Serve as a technical and domain expert on ServiceNow solutions across our entire suite of solutions supporting a federal healthcare focused territory – the VA
Lead discovery workshops to understand agency goals, uncover mission and operational challenges, and align ServiceNow capabilities to measurable outcomes
Design and deliver tailored product demonstrations and value stories that showcase ServiceNow’s differentiated impact across AI, automation, and workflow optimization
Be part of the Operational Technology (OT) Product Excellence team that is responsible for ensuring our customers’ success with ServiceNow’s OT products
Be the focal point of contact/coordination for customer programs and events with Product Excellence
Develop a deep understanding on customer use cases and success outcomes
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.
The EM completes the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.
The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
Support territory strategy and planning to improve vertical understanding, account use case targeting and execution.
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle.
Point of escalation for partner support team to help determines requirements by working with partners
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Serve as a trusted advisor to Fortune 500 C-suite leaders, empathetically translating your own operational experience into clear, actionable strategies for enterprise transformation.
Champion the customer by marshalling resources across Sales, GTM, Product, and Partner organizations to elevate value across the customer lifecycle.
Establish and elevate industry thought leadership by creating frameworks, narratives, and methodologies that help strategic customers accelerate their transformations.
Support product sales as the technical, industry and domain expert
of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs
Lead compensation data analysis during due diligence; identify risks and harmonization needs
Build data pipelines to ingest, cleanse, and normalize compensation data from targets
Manage all people related data for virtual data rooms by preparing, anonymizing, organizing, securing, and auditing high volumes of sensitive HR documents to support M&A due diligence and disclosure requirements
Define and execute the Nordic marketing strategy in alignment with the North regional priorities and global objectives.
Develop scalable marketing programmes that can be deployed across the Nordics while maintaining local relevance and effectiveness.
Build and maintain strong relationships with key stakeholders across the Nordic countries and the region, including sales, partners, and regional marketing teams.
Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across non-profit industries.
Lead discovery workshops to determine customers' challenges. Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences to align our solution with customer needs.
Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
Execute comprehensive market and technology trend analysis with focus on AI, and workflow automation to identify emerging opportunities and competitive threats.
Drive portfolio insights and strategic recommendations that create cohesive customer experiences across platform and business units.
Support thought leadership initiatives by developing strategic content, product strategies and market perspectives that position ServiceNow's vision for AI and workflow innovation.
Engage with customer executives to identify pain points and translate them into scalable, robust, and secure ServiceNow solutions.
Work with a wide variety of customers, colleagues and partners to help them understand the power of the ServiceNow platform and the potential opportunities of the future of work
Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers.
Be the technical expert in how to best support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. customization
Support the engagements efforts for ITAM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution’s standard capabilities in their efforts to improve their ITAM capabilities
Partner directly with OPM leadership to drive critical initiatives, creating executive-ready presentations and communications that inform product and go-to-market decisions
Pull, analyze, and visualize data using Tableau, PowerBI, and other analytics tools to surface insights on product performance, market trends, and adoption metrics
Lead large-scale, cross-functional programs spanning product, sales, marketing, and customer success teams, managing dependencies and driving alignment across the organization
Helping customers architect, mature, and govern scalable, secure, high-performing solutions on the ServiceNow platform.
Shaping the transformation for leading global financial institutions and work with the latest in AI advancements.
Ensuring customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform.
Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives.
Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges.
Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization.
Lead the people side of transformation, ensuring 1,000+ ServiceNow consultants successfully adopt new delivery methodologies, AI-powered tools, and ways of working.
Apply Prosci methodology to drive adoption, minimize resistance, and accelerate business benefits realization.
Manage 7-8 professionals: change managers, communications specialists, training developers, analysts.
Drive ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions across our Americas business.
Act as an in-region deal expert, responsible for driving end-to-end deal strategy and leading complex negotiations for our most strategic deals.
Define and follow a consistent programmatic approach to help regional sales organizations and cross-functional deal execution teams to close complex deals.
Develop and execute a comprehensive territory plan to generate a robust pipeline of new and expansion opportunities within your assigned region.
Proactively build your own opportunities, leveraging existing relationships, and identifying new prospects aligned with our ideal customer profile.
Apply deep market expertise in core security focus areas (Identity, SecOps, Data Security, Cloud Security, Application Security) to educate prospective customers on the platform’s business impact.
Serve as a pre-sales technical and domain expert across our entire suite of solutions supporting a federal tribes-healthcare territory
Lead discovery workshops to understand agency goals, uncover mission and operational challenges, and align ServiceNow capabilities to measurable outcomes
Design and deliver tailored product demonstrations and value stories that showcase ServiceNow’s differentiated impact across AI, automation, and workflow optimization
Lead architectural design sessions focused on AI Experience and Platform solutions, translating customer requirements into actionable blueprints.
Showcase platform capabilities through technical deep-dive demos that educate customers on architectural possibilities, showcase integration capabilities, and build confidence in the solution's technical foundation.
Develop proof of concepts and technical validation frameworks for customers in your assigned districts.
Serve as a strategic business partner to Enterprise Sales leadership, shaping forecasting discipline, operating cadence, and execution strategy to drive predictable revenue outcomes
Own and lead Enterprise annual planning at scale, including multi-year growth modeling, headcount and opex strategy, territory design, quota architecture, and coverage optimization
Set the vision and governance for forecasting excellence, driving rigor in pipeline inspection, analytics, executive-level insights, and adoption of forecasting tools and dashboards
Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision.
Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows.
Translate goals and desired into an architectural roadmap.