ServiceNow

Design and deploy networks based on business and technical requirements, partnering with project and program managers. Operate and troubleshoot networks to resolve issues quickly, taking a lead in outage mitigation. Validate problem descriptions, perform diagnoses, and track issues. Engage in sustainment to proactively analyze network parameters and partner with SRE, providing feedback to architects.

ServiceNow is seeking a driven Senior Emerging Practices Manager – CRM & Industry Workflow. The CRM Senior Emerging Practices Manager will provide expertise to support customers to ensure customers adopt, renew and maximize their value from their ServiceNow investment. This is a hands-on role and will suit someone who is capable of going wide and deep on the solution with regards to people, process and technology.

ServiceNow is looking for a Senior Director of Global Strategic Account-Based Marketing (ABM) to lead our partner-focused ABM strategy. In this role, you will build and lead a global team that runs highly targeted campaigns for our most strategic accounts. These efforts will help drive pipeline, accelerate co-selling with partners, and increase platform adoption.

Drive high-value people projects across the portfolio partnering closely with cross-functional teams. Develop detailed program/project execution plans, and manage all implementation processes including progress tracking, metrics, monitoring change control process, testing, release to production, and delivery. Manage stakeholder, and team expectations through clear and timely change management practices.

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes. Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs. Contribute to the design and implementation of new products and features while also enhancing the existing product suite and be a mentor for colleagues and help promote knowledge-sharing.

Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered. You will create high-quality enablement content, develop customer use cases, develop best practices assets, and become a trusted resource to promote the CRM product vision.

Build a team of direct Sales Executives to drive rapid new business sales growth in the region. Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market. Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities.

You will produce new business sales revenue from a SaaS license model with a focus on Healthcare Providers through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities. You will develop relationships with C-suite personas, oversee client relationship mapping, and be a trusted advisor to customers by understanding their business and advising on how ServiceNow can help their IT roadmap.

As a Customer Success Platform Architect at ServiceNow, you'll be a trusted advisor, helping customers establish a strong technical foundation on the ServiceNow platform, establishing best practices around instance strategy, technical governance, core data, integrations, and platform health, guiding partner and customer resources, and interfacing with customer teams during all phases of ServiceNow adoption.

Outbound Product Managers play a crucial role in scaling our high-growth business unit. They bridge product capabilities and market dynamics to support the GTM, partner, and customer ecosystem. Develop high-quality enablement content that demonstrates product value—especially workflows and task orchestration for service teams. Understand customer use cases and success outcomes to Influence product roadmap and create best practice assets to drive adoption by customers and partners.

Work closely with design, engineering, product management to create and maintain user-focused technical documentation that supports application or product features. Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards. Deliver content that helps users achieve their goals quickly and easily.

As Outbound Product Management – Insurance, you will lead go-to-market efforts, evangelism, and solution alignment for ServiceNow’s Insurance products. You will connect the voice of the market to the product strategy, develop enablement content, and drive adoption across carriers, brokers, and insuretech ecosystems.

Shape the future of our GTM ecosystem as a Senior Solution Architect, blending strategic leadership and technical expertise to design and drive the architecture for our next-generation GTM solutions. Drive architecture for complex initiatives across the Marketing, Sales, and Partner domains, especially in the lead-to-cash area. Own and drive the architecture strategy, guiding L1–L3 solution design to ensure alignment with the product roadmap and business processes.

Provide relief and sustainable resolution to issues within our infrastructure. Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues. Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design. Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

Developing ServiceNow scoped applications using the platform's functionality and integrating third-party systems with ServiceNow, including MID server, public cloud, web services (REST), and SSH actions. Creating and maintaining API and data integrations between ServiceNow and other services and developing applications and integrations using the ServiceNow platform with new and existing technologies.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting HCLS Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

The CNS Systems Delivery team is seeking a highly skilled Staff Network Development Engineer with extensive experience in network enablement, automation, and scripting. The ideal candidate will possess advanced network engineering expertise in both on-premise and hyperscaler cloud operations, adept at developing tools, scripts, and applications to enhance automation and improve network deployments. You will collaborate with a dedicated team of network engineers to expand our datacenter and cloud production network globally.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting TMT Customer Workflow, Solution Sales. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. Support product sales as a technical and domain expert of a client-facing sales team. Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.

Lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world. Drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. Develop frameworks and principles to standardize and guide cross-team work with multidisciplinary teams to deliver experiences that resonate with our users.

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes. Collaborate with other teams to integrate AI solutions and work with the product owners to understand detailed requirements then own your code from design, implementation, test automation and delivery of high-quality product to our users. Contribute to the design and implementation of new products and features while also enhancing the existing product suite.

Directly manage, mentor and develop 3–5 designers, drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions. Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps. Distill complex problems into clear goals and requirements for the design and research team.

Outbound Product Managers bridge product capabilities and market dynamics to support the GTM, partner, and customer ecosystem. They develop high-quality enablement content that demonstrates product value and understand customer use cases to influence product roadmap. Acting as a trusted resource, they collaborate with industry influencers and guide cross-functional execution of product strategy.

The Sr. Manager of Customer Success will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Customer Success Executives (CSEs), Platform Architects (PAs) and Customer Success Managers (CSMs) across ServiceNow’s Customer Success Clients. The overriding objective for the Sr. Manager will be to drive Customer Outcomes at these managed accounts leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the account.

Drive the Go to Market (GTM) XD team to deliver great user experiences that will revolutionize collaboration and productivity for Sales and Operations teams. Directly lead a team of designers and/or managers to design high-quality, innovative, accessible tools that make our business work. Develop and drive XD strategy across a broad portfolio of GTM products.

The Strategic Customers - Global On-Premises (Elevate) Senior Manager will lead the strategy and management for critical On-Premises deals in partnership with other Sales, GTM, and Finance functions, driving revenue achievement at a global scale. The ideal candidate will own the reporting and forecasting process, drive GTM strategy for On-Prem deals, and scale operational improvements to maximize business impact. Experience navigating regulated markets is key.

A Principal Data Center Architect is responsible for setting technical direction and delivering strategic infrastructure outcomes across the ServiceNow global data center footprint. They lead the evaluation, design, and operationalization of new commercial and regulated data center spaces, ownership spans physical layout, power and cooling strategy, structured cabling, and network integration.

Be a core part of a new team we are building in Costa Rica. The role of the Technical Accelerator Consultant is part of ServiceNow Impact, our newest product. The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

ServiceNow is investing in a Financial Services Industry Solutions organization. They are building a team of collaborative individuals who are passionate about the opportunity to transform Financial Services using ServiceNow's powerful digital workflow platform. As a Sr. Principal, Financial Services Architect, you will be part of their Financial Services Industry Solutions organization. You will be a Financial Services industry expert with a knowledge of the Financial Services solution stack across the application, workflow and data/integration layers.

As a Staff Network Security Engineer on the Network Security Team, you will focus on designing and engineering secure networking solutions to support ServiceNow’s production environments, including U.S. Federal cloud platforms. You’ll work with modern firewall platforms, VPN solutions, and security automation tools to enhance our global network posture. You’ll contribute to implementation decisions, drive improvements in infrastructure security, and collaborate closely with other infrastructure and security teams to ensure scalable and compliant designs.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Solution Sales. The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

You will produce new business sales revenue from a SaaS license model through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. You will develop relationships with multiple C-suite personas across all product sales. Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap.

We are seeking a results-oriented Business Process Manager to lead transformational initiatives that deliver measurable improvements in operational efficiency, service quality, and customer experience. This role is critical in optimizing and future-proofing business operations by analyzing, redesigning, and improving key processes across the organization. You will work closely with cross-functional teams to build consensus, foster a culture of continuous improvement, and implement intelligent solutions that enable long-term success.

The Customer Success Platform Architect is a trusted technical advisor and a valued partner for our customers digital transformation journey with ServiceNow. The role is responsible for helping our customers establish a strong technical foundation in the ServiceNow platform. The PA establishes and supports best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform.

The Senior Strategic Content Manager (Sr. Manager) is a critical role within Digital Technology Experience (DTX), reporting to the Director, DT Engagement and Communications. This role sits at the intersection of strategy, storytelling, and operations—ideal for someone who can zoom out to see the big picture and zoom in to refine individual words. Ultimately, the role strives to make the world work better for employees and customers.

As the Director of Executive Compensation, you will be responsible for designing, implementing, and managing executive compensation at ServiceNow. Your role will be pivotal in ensuring ServiceNow continues to attract and retain the best leadership talent. Lead the development of executive compensation strategies and partner with senior leadership to align executive compensation programs with business performance and our talent strategy.

The App Engine Outbound Product Management team is responsible for all outbound GTM and commercial aspects of ServiceNow App Engine, our industry leading low-code app dev offering. You will also lead the product go-to-market motions for EMEA region for ServiceNow App Engine product line, a leader in the low-code and process automation markets.

We have a great opportunity for an experienced, highly-organized, detail-oriented self-starter with a personable demeanor. In this role, you are the glue that keeps our Senior Leadership together. You’re enthusiastic, flexible and a team player with strong interpersonal and communication skills who operates well in a fast paced, ever-changing environment.

ServiceNow is seeking a dynamic, visionary Group Vice President (GVP), Support Account Management (SAM) to lead and elevate our global Support Account Management organization as part of Customer Service and Support. The role involves transforming and scaling the SAM function to deliver premium support experiences, shaping the future of human/AI support delivery, and working cross-functionally with various teams.

The Strategic Customers – Global 360 Deals (Elevate) Director will be joining a broader team focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale. You will serve as the central business unit liaison to global sales teams for ServiceNow’s business-enabling functions, shaping deal strategy, streamlining execution, and ensuring alignment between business needs, risk considerations, and sales objectives.

Produce new business with a defined set of ServiceNow's largest existing accounts, oversee executive relationship management, and lead virtual teams. Work with other ServiceNow teams to develop solutions based on each customer's strategic outcomes, oversee growth of global accounts, and build trust through assigned clients' organization. You will achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.

This role blends application development with cutting-edge AI capabilities. You will work on the ServiceNow platform, leverage AIA Studio for low-code AI workflows and build intelligent solutions using technologies like Agentic AI, Retrieval-Augmented Generation (RAG) and Knowledge Graphs (KGs). Your work will help transform how sales, marketing and customer-facing teams operate.

As a Hardware Sustaining Engineering Manager, you will be a member of the team that is responsible for global hardware design, standards, and architecture. Additional responsibilities include the leadership and development of Hardware Standards Engineers. You will manage the sustainability of server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide and maintain relationships with reseller/integrators and suppliers.

The Sr. Technical Consultant, Security Operation Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Security Operations products. The goal is accelerating and driving customer business outcomes by configuring Security Operation Service Delivery using ServiceNow best practices, focusing on configuration vs. customization. The role supports efforts for process definition, re-engineering, improvement and gap analysis.

The Technical Consultant (TC) is a functional and technical expert focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products – all with the goal of accelerating and driving customer business outcomes. Optimize and leverage ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, gap analysis of current/future-state processes during workshops with key customer sponsors. Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities to improve their processes.

A Sr. Technical Consultant is a functional and technical expert focused on customer engagement teams – consulting with customers and configuring the growing ServiceNow Finance & Supply Chain Product Line, with the goal of accelerating and driving customer business outcomes. Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers in Regulated Industries successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. The Services Account Executive is well-versed in services and post-sales adoption strategies and is a trusted advisor to the account team.

As part of the Customer Outcomes team, you will work with customers to drive consumption, adoption, and customer satisfaction; ultimately helping customers grow their business on the ServiceNow platform. As a consultant, you will configure the ServiceNow BU/Portfolio products based on configuration best practices with the goal of accelerating customer business outcomes.

Provide business partnership support for Major Area VPs/AVPs  and assist with managing business performance and attainment of key scorecard metrics, including GRR (Gross Retention Rate), NRR (Net Retention Rate) and Product Adoption. You will create and manage KPIs and scorecards for all individuals within the major area, including setting relevant targets down the IC levels  and providing data and insights into the key trends related to GRR, NRR and adoption. Help determine get-well plans and program manage activities mitigating low adoption and at-risk customers.

The Designer has a unique understanding of strategy and a talent for creative development and meticulous execution. This role will work collaboratively across the organization, as well as work independently. The designer will deliver high-quality projects that help drive both the brand experience and demand generation.

Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide team members to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Support and inspire the team to deliver an incredible customer support experience.

You will produce new business with a defined set of ServiceNow's largest existing Retail customer(s) and oversee executive relationship management for assigned account(s). You will lead virtual sales teams in supporting our most esteemed clients and work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes.

The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform, but guides both partner and customer resources to achieve their goals through leading practices.

Manage and grow the ServiceNow Partners LinkedIn page, including planning, creating, and publishing content to drive engagement. You will own the relationship with the email marketing team coordinating campaign requests. Also, you will support the development and execution of partner communication plans along with cross-functional communications and consistent messaging across all channels. Finally, you will track metrics to assess communications impact and improvements and stay up to date with industry trends.

The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets.

As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers’ during these projects.

Consult with customers and guide them in transitioning business requirements to configuration requirements of the ServiceNow SPM products with the goal of accelerating and driving customer business outcomes. You will be the process expert in how to best support (EA) Enterprise Architecture by using ServiceNow EA products using ServiceNow best practices. This includes driving EA and CDSM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.

Collaboration is at the heart of ServiceNow's success seeking a team player who thrives in a high-performing, supportive environment. As a User Adoption Lead, you’ll guide customers through tailored training programs and user adoption strategies that ensure success with the ServiceNow Platform.

Lead the governance, orchestration, and optimization of content used throughout the business development and sales execution processes. This role is critical to building a scalable, AI-assisted framework for surfacing the right content to the right seller at the right time across platforms and buyer journey stages. You will partner closely with the marketing, product, enablement, technology, and sales teams to ensure that content is high-quality, relevant, and easily accessible in a self-service model.

You will produce new business sales revenue from a SaaS license model through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical, across Texas state agencies. Develop relationships with key team members and C-suite personas, and be a trusted advisor to your customers.

This role focuses on building and optimizing tools and workflows that streamline opportunity management, improve forecast accuracy, and guide sellers through the sales cycle with greater precision. You'll work with cross-functional teams to design scalable, AI-enabled solutions that enhance seller productivity and accelerate deal progression. You'll play a critical role in shaping how we execute and close deals.

Drive a business-critical public cloud infrastructure around the world. Responsible for network capacity augmentation as we grow. Design and deploy networks based on business and technical requirements. Validate problem descriptions and perform detailed problem diagnosis, track and update problems in trouble-ticketing system. Engage deeply in the sustainment function to proactively analyze network parameters to ensure issues are fixed before they cause an outage.

ServiceNow is seeking a highly skilled and motivated Pre-Sales Solutions Consultant to join our team, focused on the Independent Software Vendor (ISV) ecosystem. This role plays a critical part in driving the growth of the ServiceNow platform through technical expertise, collaboration with ISV partners, and the ability to ideate solutions. The role involves driving ISV revenue growth and leading partners through the process of creating new revenue opportunities.

The Director of Digital Technology, GTM AI & Strategy aligns ServiceNow's go-to-market (GTM) strategy with digital experience and AI capabilities, translating strategic business goals into transformative technology investments and AI use cases. This role shapes how ServiceNow puts AI Agents to work, demonstrating the power of next-gen technology in driving business outcomes.

This role involves driving complex strategic deals and engaging at an executive level in solution designs for large enterprise workflows such as Order to Cash, Procure to Pay, Hire to Retire, Record to Report, etc. The role is responsible for engaging with ServiceNow’s executive team to understand and contribute to innovation opportunities in the market and platform. The Services Sales Architect will also participate in industry solutioning across verticals such as FinServ, Manufacturing, Technology, etc.

As a Senior Manager of Systems Engineering - Mail & Messaging, you will oversee the team responsible for designing, building, and scaling the global mail and messaging infrastructure which serves our customer-facing ServiceNow platform. This position requires passing a ServiceNow background screening, USFedPASS. You will provide technical oversight, define the team’s roadmap, facilitate engineering team autonomy, and support growth of engineers.

Lead product strategy for the Digital Technology Sales Product Organization for our CPQ product within our Sales Order Management tool, that sets us up for success as we look to grow to $30B+ in revenue, lead a group of technical program managers to plan & execute the product roadmap, balancing risks and achieving aggressive deadlines. Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.

The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow Platform products based on configuration best practices in order to accelerate and drive customer business outcomes. This role involves creation and delivery of platform solutions, supporting engagement efforts related to platform wide process definition, and leading customer design workshops across multiple ServiceNow platform products and capabilities.

We are seeking an action-oriented, product marketer who is excited to help accelerate the business of one of the newest, fastest growing areas at ServiceNow. The Sr. Product Marketing Manager for Sales and Order Management (SOM) will be responsible for driving key elements of our marketing strategy, including developing persona-based and AI solution messaging, creating sales and marketing content, releasing new products and features, and more.

Analyze and review current customer licensing, products and usage and identify new revenue opportunities. Suggest creative pricing and payment solutions balancing customer need and pricing policies. Review Quotes and Order Forms for accuracy and completeness. Ensure all Orders are approved within pricing and discount policies. Interface to Deals Desk, Finance and Legal as needed.

Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products. Apply and adapt appropriate research techniques and methods for specific project needs. Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities.

Build and maintain strategic relationships with vendors like Adobe, ensuring we maximize the use of their capabilities while driving their product direction to achieve marketing and ServiceNow goals. Collaborate with platform peers to establish north star vision for MarTech stack at ServiceNow. Evangelize and drive digital transformation across ServiceNow with MarTech digital experience capabilities from experience generation to experience delivery leveraging established best practices.

The Senior Staff Cloud Security Engineer will play a technical role in the ServiceNow Public Cloud Security Engineering team responsible for cloud security solutions to secure ServiceNow Public Cloud across all major CSPs- Azure, AWS and GCP. You work alongside the team and use leading industry practices and cutting-edge solutions to secure ServiceNow’s public cloud footprint.

As a Technical Product Manager, you will play a critical role in driving the success of our Entitlement Management Systems (EMS) products by bridging the gap between technology and business objectives. You will be responsible for defining and shaping the product roadmap, gathering and prioritizing product requirements, and collaborating with cross-functional teams to ensure the successful development and launch of the products. Your focus will be on delivering innovative, high-quality solutions that meet the needs of our stakeholders. Experience in Quote-to-Order business process with subscription lifecycle management is required.

The Go to Market (GTM) leader for Automotive identifies and verticalizes the ServiceNow Automotive industry solutions to the AMS market, aligning with account teams to seed and develop strategic opportunities, serving as the main point of contact for the AMS based Automotive account sales teams. This role requires automotive industry experience, technology knowledge, customer-facing experience in consulting services, and GTM leadership in enterprise software.

Produce new business with a defined set of ServiceNow's largest existing accounts. Oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. Be the relationship manager between customers and ServiceNow. Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.

The Senior Staff Cloud Security Engineer will play a technical role in the ServiceNow Public Cloud Security Engineering team responsible for cloud security solutions to secure ServiceNow Public Cloud across all major CSPs- Azure, AWS and GCP. You work alongside the team and use leading industry practices and cutting-edge solutions to secure ServiceNow’s public cloud footprint.

This role is as an integral member of ServiceNow’s Global Learning and Development (GLD) team. This is a sales enablement role responsible for empowering our field sales organizations with product and solution knowledge needed to effectively identify and close sales opportunities. Successful candidates will understand solution-selling, along with the ability to drive content development, deployment and learning experiences.

We are seeking a Director of Research who is passionate about creating empowering and supportive experiences for people at work. You will lead a research organization that is building innovative employee experiences, advanced technology products and revolutionizing digital workflows across the enterprise. Businesses know that the employee experience is everything.

Understands the overall business direction and impact of people decisions in order to influence the right business choices to fulfill business objectives. Contributes to the development and delivery of the BU business plans and contributes to the scoping of key business initiatives. Contributes to business growth by applying a long-term vision and translating business needs to strategic people needs across the talent, leadership development, change and culture agenda.

This Platform Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices to accelerate and drive customer business outcomes. The role requires solving customer challenges, providing support during sales cycles and advocating for customer needs within ServiceNow. Platform Solution Architect brings architectural guidance, business acumen, deep product expertise, innovation, and knowledge capital to customers and partners.

As a ServiceNow Engagement Manager, you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. Principal Engagement Managers are seasoned leaders who build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making. In this role, you will use your advanced leadership skills and expertise in delivery and utilise Now Create, the ServiceNow Implementation Methodology, to drive successful customer outcomes.

Directly manage, mentor and develop designers on the team. Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for some of the largest companies in the world. Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps.

The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets.

This role will directly contribute to the development of products, processes, services, and experiences that make the world of work better for all ServiceNow employees. It is responsible for enhancing the efficiency, effectiveness, and overall performance of the Global People functions. A key focus of this role is on process measurement—leveraging data analytics and process mining to establish baseline metrics, monitor performance, and quantify improvements over time.

This pivotal person will drive the global end-to-end digital marketing strategy and execution for our highest priority programs, creating effective persona-based user journeys and an exceptional digital experience. This role is instrumental in managing the strategic planning, execution, and reporting across all digital marketing channels and ensuring a unified site and content experience. The ideal candidate possesses extensive experience in digital planning and strategy.

ServiceNow is looking for a Senior Principal Outbound Product Manager to lead customer adoption initiatives for our GenAI offerings—specifically Now Assist for Creator and Now Assist for App Engine. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy. You’ll collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of our products.

Grow and mentor a team of researchers and supporting research roles, ensuring quality and consistency of delivery for the team. Guide researchers on the design and execution of generative, formative, and summative research to support product design and development. Partner with Product Management Leadership to influence the portfolio strategy and roadmaps with validated user research findings. Expect to travel up to 20% of the year.

As a member of our Solution Sales team you will have a major impact on our future success. Customer Workflows is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit, executive team, and sales. ServiceNow is seeking a Senior Solution Sales Executive – Customer Workflows that is a customer facing domain expert, that drives innovative business solutions with our customers. Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis.

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. As part of a cross-functional team, you will have the opportunity to present your ideas, solicit feedback, and review others' proposals in a collaborative, supportive working environment.

The Solution Sales Executive will oversee market success of ServiceNow's CRM products, built on our market leading Service Management platform. The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Support territory strategy and planning, provide input to AE during the account planning process, and coach AEs with foundational specialty solution area knowledge.

As a Staff Software Engineer within DCX you will build high-quality, secure code that's scalable and reusable. Grow our business by bringing internal products to the world and find new ways to simplify how employees and customers work. Implement software that empowers internal customers to extend what it can do to meet their specific needs, as our own "customer zero."

The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the [insert location here] area with 1,000 to 5,000 employees. The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory. The person in this role will qualify prospects and develop new sales opportunities and ongoing revenue streams.

This role involves leading the strategic and scalable customer story programs. The Director includes managing the Qualification program, who develop relationships with Sales to generate a pipeline of customer stories. They will lead the global customer story program as an ‘Editor in Chief,” overseeing customer story content delivered for brand, platform, solutions and product.

We are looking for an engagement/project manager with previous experience in implementing or operating the ServiceNow platform. As a ServiceNow Engagement Manager, you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers.

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world.

The Business Process Consultant is a functional and process expert in the ServiceNow Expert Services Team, consulting with customers and guiding them in transitioning business requirements to configuration requirements of the ServiceNow Finance & Supply Chain Product Line. This includes Sourcing and Procurement Operations, Supplier Lifecycle Operations, and Accounts Payable Operations Solutions to accelerate and drive customer business outcomes.

ServiceNow is seeking Enterprise Architects to join their Team. This role involves building credibility and trust with technical leaders by developing cross-functional strategies and solutions. The Enterprise Architect will articulate the advantage of ServiceNow’s platform, lead workshops, and identify opportunities to deliver value, working with customers, colleagues, and partners to understand the Now platform's power and potential. They will also lead architecture and design engagements and maintain customer relationships.

We are looking for a Senior Software Engineer-DevOps with a proven track record of partnering across various teams to deliver a quality, well-tuned system that performs and scales at peak load. In this role, you will be working with key members of our Performance Tools Operations teams, System Administrators, and Network Engineers to meet the growing needs of our largest customers.

This role involves overseeing the execution of various high-impact events and experiences that often overlp, ensuring alignment with the company's brand identity, creative vision and business objectives. Responsibilities include strategic planning, program leadership, establishing clear processes, and team leadership.

This Principal Solution Architect, Core Business Workflows is a functional and technical expert consulting with customers on implementing a ServiceNow Workflows’ Solutions based on best practices–all with the goal of accelerating and driving customer business outcomes. These solutions include HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery, Employee Service Management Solutions and Finance & Supply Chain Solutions.

The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the area with 1,000 to 5,000 employees through territory planning, business development strategies, and field-based sales activities. You will build relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory. Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap.

A conceptual creative leader who can lead the creation of impactful, brand-building and demand-generating programs and campaigns. This role will work with a cross-functional team to establish strategic and creative approaches to integrated campaigns comprised of digital display, social, activations, video and more! Will dream up and implement innovative ways for us to tell the story of our brand, platform and solutions.

Seeking a Senior Manager, Welcome Me / Wish Me Well HR Operations to join the Global People Care Team within Global People Operations to ensure delivery of a differentiated Lifecycle support Experience for ServiceNow employees. The Senior Manager will be accountable for all global operational outcomes in the assigned scope areas, leveraging a global team of talented, passionate Care advisors. Looking for an innovative and data-driven leader who will globally streamline lifecycle support processes focused on Onboarding and Offboarding.

Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals. Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts. Use your strong understanding of the ServiceNow product ecosystem to influence product strategy and create content experiences that accelerate customer success.

The Partner Acceleration Lead will join our Partner Acceleration team and be at the forefront of driving ServiceNow’s growth to $15B and beyond. They will collaboratively develop NOW’s partner Offerings strategy for one or more Global SI partners, assisting with partner engagement for Product Line ‘use cases’, roadmaps, and ideas monetization scenarios, with a focus on new joint GTM business and commercial models, accelerating NOW growth.

Partnering closely with recruiters and hiring leaders, you will deeply understand business groups – to include knowing the roles, what great talent looks like, the objectives of the business and how it fits into the organisation, and short-term and long-term hiring needs. You will also develop and execute innovative sourcing strategies to identify talent – to include research, market mapping, lead generation, events and sourcing campaigns.

Lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how people work around the world. Drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives. Provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams.

The new SVP Product for our Cross-Workflow Outbound Product Management team is looking for a Strategy & Operations all-star to join their management team and help them establish and drive their remit. This Director of Strategic Ops will sit in the Solutions, Technology, Experience, and Platform (STEP) Strategic Operations group, along with others who are aligned with the ServiceNow Product teams.

Provide planning leadership for key projects through engagement with stakeholders. Develop scalable enterprise business models and oversee data flows between internal systems. Translate user requirements into design plans and work with the business on projects designed to increase revenue and efficiency.

As a Senior Problem Manager, you’ll identify and remediate problems within our customer cloud. Problem Managers play an integral part in ServiceNow’s success, and we work closely with Software Developers, System Administrators, and Support Technicians to manage known errors, mitigate their potential impact, and drive remediation. Additionally, we support root cause troubleshooting and analysis, incident escalations, and other critical ITIL processes.

The Director of Digital Technology GRC will be responsible for developing and implementing a comprehensive GRC program for the organization's IT environment. You will develop & execute a strategic roadmap for advanced Technology & Security architecture, controls, and solutions across applications, networks, and cloud environments. In addition to IT and Security, architect and deploy technical controls across new GRC emerging risk priorities

In this role, you will build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes. You will work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. The role also involves designing software that is simple to use, contributing to new products and features, and mentoring colleagues.

This role reports to the Senior Director of Outbound Product Management, ServiceNow Impact. As the Senior Principal Outbound Product Manager, you will be the driving force behind the adoption and usage of the Impact product, working closely with cross-functional teams to shape strategy, manage day-to-day operations, and deliver measurable results. The ideal candidate is bold, curious, results-oriented, and highly skilled at fostering collaboration.

Reporting to the AVP, EMEA, APAC, Japan Strategic Customer Engagements (Elevate), the mission of the EMEA Strategic Engagements Director (Elevate) is to drive ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions across our Europe, Middle-East and Africa business. This leader will act as an in-region deal expert, responsible for driving end-to-end deal strategy, developing creative commercial structures, and leading complex negotiations for strategic deals.

The Site Reliability Engineer (SRE) will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team focusing on instance performance, reliability and availability. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a technical role and requires strong trouble shooting skills as well as strong technical skill. This is a nightshift role based anywhere within the republic of Ireland

Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology. Oversee a portfolio of products, while acting as a mentor & manager to subordinates. Work closely with Product and Engineering from strategic definition, planning, architecture, and innovation through tactical execution of the Product Roadmaps.

The Solution Sales Manager will oversee market success of ServiceNow's CRM products, built on their market leading Service Management platform, creating a single source of truth. They support the strategy and solution win for specialty solution areas across a National Territory of Higher Education Customers. Responsibilities include improving vertical understanding and account use case targeting.

Provide day-­to­‐day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects. Be the focal point for delivery questions or concerns from internal stakeholders or customers. This includes – customer governance calls, internal project reviews and escalations. Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution. Manage Revenue, Cost and Margin for regional delivery implementations.

Lead a team of SRE’s focused on ensuring the reliability and availability of critical enterprise platforms/applications, with a focus on federal sector clients, and drive automation and continuous improvement. The 3rd shift Federal SRE Teams work four 10-hour days, and you'll mentor and develop a team of SRE engineers, manage career development, project prioritization and performance review.

Drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities. Lead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions. Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.

Develop innovative design solutions and world-class product experiences that transform how people work around the world. Drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles. As part of a cross-functional team, champion your design approach and reconcile feedback from various stakeholders.

The Enterprise Sales Associate is part of the global Digital GTM organization and will team with Account Executives (AE) to drive new sales revenue. The Enterprise Sales Associate role involves both selling and sourcing deals to drive new business and develop ServiceNow’s next generation of sales talent through a structured development and promotional path.

ServiceNow is seeking a driven Product Success Manager. The Product Success Manager will provide expertise to support customers to ensure customers adopt, renew and maximize their value from their ServiceNow investment. The CRM Product Success Manager will participate in the acquisition and retention of customers by leveraging the CRM Applications.

You will produce new business with a defined set of ServiceNow's largest existing accounts, oversee executive relationship management, and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services. This role involves providing strategic leadership to clients, being the relationship manager between customers and ServiceNow, and working with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes, manage all Executive relationships.

The Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform. This role interfaces with the customer.

The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.