168 open remote positions
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
The Senior Director, Talent Acquisition is responsible for designing and executing an industry-leading technical recruiting strategy. Provide direct leadership to the Americas-based tech recruiting team while driving global hiring strategy and alignment across one or more technical functions. Work cross-functionally with business leaders, HRBPs, and fellow TA leaders to establish best-in-class recruiting practices.
Provide strategic leadership to clients. Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes. Manage all Executive relationships between ServiceNow and assigned clients.
Work collaboratively with Product teams to deliver great UX that will revolutionize workplace collaboration and productivity. Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology. Oversee a portfolio of products, while acting as a mentor & manager to subordinates.
Produce new business sales revenue from a SaaS license model. Develop relationships with multiple C-suite personas. Be a trusted advisor to customers by understanding their business and advising on how ServiceNow can help their IT roadmap.
The Customer Outcomes Senior Technical Consultant configures the ServiceNow Platform based on leading practices to provide solutions. Participate in workshops to assess current processes and establish future-state processes. Advise customers on using ServiceNow Platform capabilities to improve their business processes.
Define and execute a partner-led growth strategy for ServiceNow CRM. Identify and onboard CRM-specialized partners to scale and innovate. Drive partner-sourced pipeline for CRM and AI-powered customer workflows.
Produce new business sales revenue from a SaaS license model through account planning and field-based sales activities. Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales. Be a trusted advisor to customers, advising on how ServiceNow can help their IT roadmap.
Own the Customer Engagement strategy to increase wallet share. Optimize processes for practitioners with customers end-to-end. Deepen strategic customer/partner relationships and proactively engage top clients.
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery. Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
Design and deploy networks based on business and technical requirements. Partner with project and program managers to meet overall timelines and resolution of issues. Operate and troubleshoot networks to identify and resolve issues quickly.
Lead and grow a high-performing team of Solution Consultants, focused on CRM and Industry workflows. Coach and develop talent — building Solution Consultant's into trusted advisors and future leaders. Partner closely with Sales Leaders to drive aligned account planning, opportunity strategy, and customer success.
The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. Assist discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs. Develop client partner relationships.
Lead and grow a high-performing team of Solution Consultants, focused on CRM and Industry workflows. Coach and develop talent — building Solution Consultant's into trusted advisors and future leaders. Partner closely with Sales Leaders to drive aligned account planning, opportunity strategy, and customer success.
The Capacity Engineering team manages global capacity operations through operations, engineering, and automations; they are involved in the Development of automation for end to end cloud capacity lifecycle management. This role provides relief and sustainable resolution to issues within the infrastructure. Using experience in software development, systems engineering and networking to proactively prevent repeatable issues, driving initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design. Driving a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
Design and deploy networks based on business and technical requirements. Partner with project and program managers to meet overall timelines and resolution of issues. Operate and troubleshoot networks to identify and resolve issues quickly.
The COO Office drives operational excellence, cross-functional alignment, and disciplined execution across ServiceNow. You will partner closely with the Director of Enterprise Strategic Programs, cross-functional operations teams, and senior leaders to drive alignment, simplify complexity, and accelerate execution across the company. This role blends strategic thinking, operational rigor, analytical insight, and exceptional communication.
Service 1-2 VLE/LE Accounts. Develop strong executive relationships with Enterprise Architect, C-Level Executives and business leaders. Understand business objectives and outcomes to support the Success Architect in developing a customer roadmap. Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives. Manage a team of 4 - 8 Platform Architects. Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring.
We are seeking a highly strategic, technically fluent Enterprise Low-Code & Agentic Automation Solution Sales Specialist to accelerate revenue, influence solution strategy, and drive platform adoption across our most complex enterprise accounts. This role operates in a highly multi-matrixed ecosystem, partnering across Field Sales, Solution Engineering, Product, Customer Success, and Industry GTM teams to shape deals, generate pipeline, and expand solution footprint. The ideal candidate blends deep technical acumen in automation, AI agents, and low-code platforms with executive-level selling and orchestration capabilities.
The COO, Marketing makes rethinking of how marketing runs — faster, simpler, smarter happen. You’ll lead the business of marketing: bringing structure where there’s complexity, focus where there’s noise, and follow-through where it matters most. You’ll partner with the CMO and the leadership team to connect strategy to execution, run the operating model, and deliver results that move the business forward.
The Principal Software Engineer plays a key role in shaping the future of ServiceNow’s platform by architecting and developing core frameworks that enhance user experience and embed generative AI capabilities. This role involves driving large-scale technical initiatives, making strategic architectural decisions, and mentoring engineers while collaborating across product and design teams to deliver innovative, high-performance solutions.
The Senior Technical Consultant (AI) acts as the functional and technical expert for customer engagement teams, advising clients and configuring ServiceNow AI solutions using best practices. They design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric and troubleshoot errors. They support users and develop solutions for complex use-cases, ultimately delivering impactful AI solutions on the platform.
We are seeking a Global Relationship Manager to lead our strategic relationships across cloud partners. This individual will orchestrate global alignment, drive joint go-to-market execution, and ensure our partnership strategy delivers tangible business impact across markets, industries, and customer segments.
The CRM Account Executive will oversee market success of ServiceNow's CRM products, including Industry Solutions, Sales and Order Management, and Customer Service solutions. The ideal candidate will be fluently bilingual in English and French and located in Montréal, or Québec city. The CRM Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes.
ServiceNow is seeking an exceptional analyst to join the Subscription Usage Verification team. The candidate will analyze license utilization information, review contractual data, and negotiate upsell motions with the Sales Organization. Responsibilities include running license reports, leading customer meetings, and improving use verification on the ServiceNow platform.
As a Sr Advisory Solution Consultant, you will play a critical role within our presales team, driving innovative solutions primarily around ServiceNow’s Workflow Data Fabric, complemented by NowAssist and Agentic AI capabilities. Leveraging your deep understanding of the entire data lifecycle you will build compelling solutions, demonstrations, and proof-of-concepts to showcase the transformative value of the ServiceNow platform.
Lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world. Drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. Develop frameworks and principles to standardize and guide cross-team work, leading collaborative projects with multidisciplinary teams to deliver experiences that resonate with our users. Share knowledge and expertise to elevate colleagues and teams.
As an Intern in the Customer Health Assurance (CHA) Team, you’ll work at the intersection of customer health, operations, and data analysis, helping drive ServiceNow’s mission to ensure customer value realisation and long-term retention. You’ll support the EMEA Customer Health Geo Lead and regional Major Area Leaders with operational, analytical, and project management activities that keep the business running smoothly.
ServiceNow is launching ServiceNow.org to service the needs of the global non-profit community. As the ServiceNow.org Account Executive, you will produce new business sales revenue from software licenses within customers across the West Mountains Region, United States. You will develop and execute a sales strategy, build relationships with Non-Profit clients, and achieve sales quotas.
In this role, you will partner with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers. As an AI-Native AI Architect, Delivery Acceleration, you will work with the product, implementation experts, both internal and external, to design, productize, and pilot agentic & generative AI-first setup and implementation experiences.
As a core Solution Consultant, be a technical-minded thought leader during the sales cycle and go wide and deep on the ServiceNow platform. Develop, position and present industry-specific solutions and articulating how customers will realize the value of those solutions to achieve their goals, as well as our sales goals, within your business.
Drive go-to-market (GTM) strategy, sales enablement, and customer/partner engagement for core App Engine products. Responsible for leading GTM Strategy, supporting the definition and execution of launch plans for new App Engine products & features, and collaborating with inbound PM, marketing, and sales teams. Act as a trusted advisor to customers and partners, guiding them through product journeys and gathering feedback to inform roadmap decisions.
This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. This role will sit on the AI Growth team which accelerates strategic adoption of AI across the enterprise by partnering with business units and product teams to drive innovation, usage, and responsibility.
Be the focal point of contact & coordination for customer programs & events with Product Excellence, including customer onboarding/closed loop tracking for customer programs. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of products and services. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Advocate customer needs/issues cross-departmentally.
As a member of our Solution Sales team you will have a major impact on our future success. ServiceNow is seeking a Solution Sales Specialist that is a customer facing domain expert, who can develop innovative solutions that drive business outcomes with our customers. We help our customers to be successful by providing a technology platform that makes their work flow across every corner of their business.
Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals. Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts. Use your strong understanding of the ServiceNow product ecosystem to influence product strategy.
The Customer Excellence Group is partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers. As a Technical Content Creator, you will collaborate with build & adopt and delivery acceleration teams to produce high-impact content that enables ServiceNow’s scaling partners to deliver autonomous and accelerated implementations at scale.
The Customer Outcomes Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform.
Produce new business with a defined set of ServiceNow's largest existing accounts and oversee executive relationship management for assigned accounts. You will also lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. This role involves providing strategic leadership to clients, being the sales relationship manager between FedEx and ServiceNow, and working with solution teams to develop ServiceNow solutions based on customer outcomes. Manage all Executive relationships between ServiceNow and assigned clients, overseeing worldwide development of assigned accounts, and achieving financial targets.
The Solution Sales Manager will oversee market success of ServiceNow's products. These products create a single source of truth that allows enterprise processes to execute with uniform information. The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. Travel required: 30-50%
As Partner Manager for the Telco Industry, you will support ServiceNow's transformational vision where Partner Success is synonymous with Customer Success in accelerating Digital Transformation and predictable outcomes. You will lead Co-sell/Co-delivery, Resell and Sourced NNACV in a focused regional territory, producing new business in logo accounts and ensuring successful projects. This German based position involves developing joint go-to-market plans, achieving sales quotas, and driving growth.
As an active player in the APAC Integrated Marketing team, you will interact with key business leaders and marketing teams across the globe to drive campaign strategies across the customer’s lifecycle. You will play a key role in analyzing our target segments & territories for opportunity and targeting buying groups & personas within the segments and APAC regions. You’ll be responsible for driving the CRM & industry Solutions Marketing program strategy, influencing and collaborating with regional field marketing teams to activate and deliver business goals.
The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products. As a Principal Software Engineer, you will participate in all technical aspects of team deliverables, communicate technical decisions, and evolve ServiceNow’s end-end CI/CD pipeline. You will also implement AI assistance tools and optimize the performance and reliability of our mission critical developer pipeline.
The VP of Enterprise Sales will report to the Managing Director, India, and be responsible for overseeing the P&L for the enterprise business, as well as driving growth in the manufacturing, retail, and distribution sectors. You will build a team of direct Sales Executives to drive rapid new business sales growth, build and drive sales strategy, and engage in territory planning.
The Program Director is responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers’ during these projects. Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.
The Senior Technical Consultant for Technology Workflows is technically responsible for guiding clients through the implementation of ServiceNow’s Strategic & Application Portfolio Management solutions, delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency.
The Customer Success Manager (CSM) drives customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan. They drive customer action through adoption metrics and alignment to customer KPIs and business goals and are responsible for managing critical risks.
The Customer Outcomes Senior Technical Consultant is responsible for configuring the Logik application (Configure, Price, Quote) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Participate in workshops with customers to assess current processes and establish future-state processes.
This role is part of ServiceNow's Customer and Industry Workflows product organization, focusing on the Telecom & Media industry. As a Director, Outbound Product Management, you will guide enablement efforts for customers and partners, pricing and packaging of new products, and serve as the eyes and ears of the products in the market. You will collaborate closely with multiple teams and influence pricing and packaging to optimize market penetration for new products.
The CPQ Account Executive will drive market success of ServiceNow’s Configure Price Quote (CPQ) and CRM Sales solutions. These solutions sit alongside our market-leading Service Management platform and unify the selling motion by giving sellers a single source of truth for products, pricing, quoting, and deal execution. The CPQ Account Executive leads the full sales cycle, partnering closely with Solution Consulting, Product, and GTM teams.
This is a technical advisory role, responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption. Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform. Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success.
As a Software Engineer, you’ll be a full-stack engineer with deep JavaScript expertise and strong backend fundamentals. You’ll help design and deliver features end-to-end, champion engineering excellence, and build tools that make developers more productive. You will have a meaningful impact on the future of our OmniChannel product suite by designing, building, and maintaining clean, scalable, reusable UI and server-side code.
We are seeking a Full Stack ServiceNow Developer with strong expertise in ITAM (SAM, HAM, SaaS Management) to build and optimize asset management solutions on the ServiceNow platform. This role focuses on automating ITAM workflows, improving asset visibility, and driving license compliance and cost optimization.
Reporting to the VP, Strategic Customers - Global Revenue Programs (Elevate), the Strategic Customers – Global 360 Deals (Elevate) Senior Director will be joining a broader team focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale. You will serve as the central business unit liaison to global sales teams for ServiceNow’s business-enabling functions. You’ll bring together cross-functional stakeholders to shape deal strategy, streamline execution, and ensure alignment between business needs, risk considerations, and sales objectives.
The Security Incident Command (SIC) team is seeking a senior security incident commander to join our fast-growing team, supporting the orchestration of incident response strategy and communications during critical information security-related incidents. This role involves taking ownership of incident response, developing documentation, delivering communications, and contributing to post-incident reviews to improve incident management and response strategies.
The Inbound Product Manager will define the strategy and integrated roadmap for infusing GenAI into Impact’s Value Management capabilities. Responsibilities include collaborating with senior leadership to define the strategic direction for the product area and translating it into actionable product plans; engaging cross-functionally with research, design, engineering, and other internal teams to align goals, manage dependencies, and drive execution; and creating feature plans for each release, including acceptance criteria and use cases.
As a member of our pre-sales core Solution Consultant team, you will have the opportunity to join our industry’s best and brightest talent supporting some of our top Retail and Hospitality customers in the US. You will be responsible for spearheading the technical sale to drive revenue across all ServiceNow solutions.
Drive best value supplier selection to achieve year over year savings on over $600M spend. Practice tenured experience in category management and sourcing in areas: HR, Finance, Tax, Contingent Workforce, Sales, GTM, Benefits, Workplace Services, Facilities, Real Estate, Security. Manage, advise, and engage in the sourcing and contracting processes including evaluating, negotiating, and entering into contracts and renewing relationships with suppliers of goods and services.
The Services Account Executive manages opportunities for Expert and Success Services sales within strategic accounts, coordinating with license sales teams and partners. Responsibilities involve ensuring proposals are sized and scoped for successful project delivery and clients fully utilize their ServiceNow investment by driving rollout plans for all licensed products, in strong partnership with sales.
We are seeking a highly motivated Inbound Product Manager to join our cross-functional team, building an ethical and trustworthy approach to responsible AI solutions. Responsibilities include defining strategic direction, translating it into product plans, engaging cross-functionally with teams to align goals, manage dependencies, and drive execution, and creating feature plans for each release.
The Solution Sales Executive will oversee market success of ServiceNow's Risk/GRC products built on our market leading Service Management platform. You will support the strategy and solution win for specialty solution areas, providing input to AE during account planning and coaching to identify opportunities and help manage the sales cycle.
This position involves supporting [Employee Experience, Customer Workflow, ITX] Solution Sales and guiding revenue for one of our products. The Solution Consultant develops and positions product-specific solutions during sales cycles, achieving quarterly and annual sales goals. Responsibilities include leading discovery workshops, providing product demonstrations, answering technical questions, and providing feedback to product management.
This role will be a strategic partner to the Catalyst COE leadership team, driving planning, analytics and cross functional alignment with key stakeholders. This role involves close collaboration with Catalyst leaders, Strategy, Finance and Operations to define the Catalyst priorities, develop KPIs/OKRs to measure progress and manage executive updates.
This role involves driving world-class product enablement and evangelism across the entire ServiceNow ecosystem. The Director of Product Management for the AI Platform will help lead in portfolio narratives to show customers why ServiceNow wins. Direct at-scale enablement within the ServiceNow ecosystem to drive adoption. Create content strategies to support the adoption of ServiceNow platform by interpreting and leveraging telemetry data.
Shape and execute the partner strategy for CRM, driving pipeline, building partner capability, and fostering innovation across the ecosystem. Define and execute a partner-led growth strategy for ServiceNow CRM, with AI as a core differentiator. Drive partner-sourced pipeline for CRM and AI-powered customer workflows.
ServiceNow is seeking a driven Pre-Sales Security Solution Consultant who will be the subject matter expert providing leadership and expertise to support customers during the sales engagement. This role takes a consultative approach with customers and prospects to discover and map business outcome-driven solutions, guiding revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery during sales cycles.
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. ServiceNow’s Security Configuration Management team ensures secure configuration across our global environments. We use and help shape our own ServiceNow SecOps products while integrating with modern scanning and security tools moving toward an AI-driven future.
ServiceNow is seeking a visionary and transformational Senior Director of Manager & Leader Development to boldly reimagine and scale our global leadership learning strategy across all functions. This is a high-impact role for a forward-thinking leader with the depth of experience to drive transformative change to shape the future of leadership development and equip managers and leaders to excel in an AI-native, rapidly evolving business landscape.
Manage a team of Outbound Product Managers who are key to helping ServiceNow scale as they continue to be one of the fastest-growing business units. Combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion for informing roadmap and helping our GTM, partner, and customer ecosystem understand the value delivered. Collaborate closely with multiple cross-functional teams.
As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. You will contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud by developing tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
Guide customers through tailored training programs and user adoption strategies that ensure success with the ServiceNow Platform. You’ll work cross-functionally, influence key stakeholders, and drive high-impact outcomes—all while balancing timelines, deliverables, and resources.
Looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. As an Associate Technical Portfolio Analyst, you will be responsible for supporting the creation and on-going enhancement of a portfolio of Impact Accelerators. The Impact Accelerators help customers to unlock business value, accelerate ServiceNow product adoption, as well as stay current and healthy.
As a member of the Solutions Consulting team, you will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements. The SC-CRM will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of CRM on the ServiceNow SaaS platform.
This Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow's OT solutions based on leading practices with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with Customers and Partners.
Be part of the Customer Excellence Group, accelerating platform adoption and improving customer outcomes. As a Senior Platform Architect, you will advise customers on establishing a technical foundation in the ServiceNow Platform and designing solutions that deliver outcomes. This role ensures customers use leading practices around instance strategy, technical governance, core data, integrations, and platform health, guiding ServiceNow, partner, and customer teams to provide architecture for long-term success.
ServiceNow is seeking a talented and highly motivated attorney to join our M&A legal team as Senior Corporate Counsel, Legal – M&A. In this role, you will help evaluate, structure, negotiate, and successfully close M&A transactions and strategic investments to support ServiceNow’s rapid growth and product innovation.
Join ServiceNow's Digital Innovation and Transformation team as a Senior Solution Architect, where you'll be at the heart of our enterprise technology ecosystem. You'll drive the architecture for complex initiatives across Marketing, Sales, and Partner domains, especially in the lead-to-cash area. Own the architecture strategy, guiding solution design and collaborating with product managers, business stakeholders, enterprise architects, and engineering teams to translate business needs into scalable and compliant technology solutions.
Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue. Communicate product priorities and build consensus. Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.
This senior executive will blend strategic acumen with deep operational and CISO practitioner experience, serving as a trusted advisor to our most senior customers and internal stakeholders. The ideal candidate is a proven operator with a strong bias for action and the ability to translate strategy into scalable, customer-centric execution. The role involves defining and leading the GTM strategy across Risk and Security, aligning with corporate objectives and market dynamics.
The Management Consultant role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNow’s Finance & Supply Chain solutions. This advisor will be the SME within ServiceNow Expert Services who provide product expertise, in partnership with ServiceNow Product Management. Consultation must be based on best practices with the goal of accelerating and driving customer business outcomes.
Drive strategic growth with our most impactful consulting and implementation partners. You'll drive joint business planning, account alignment, and industry solution growth with your partners to fuel innovation and customer value. Guide partner goal setting, capacity models, and strategic investments to accelerate partner performance and ecosystem impact.
The Unified Technology Program Management Office (PMO) delivers cross-functional programs across the company's most critical and complex functions. As a Senior Staff Technical Program Manager on the UTG PMO Key Initiatives team you will manage large, complex release programs from start to finish. You'll think strategically while driving tactical execution of large cross-organizational programs, from initial conception, through program development, delivery, and transition to operations.
Drive product vision and strategy that delight ServiceNow’s customers and developer community and help us stand out in the marketplace. Collaborate with researchers and designers on defining and testing innovative ideas. Validate product designs and prototypes with customers. Own technical/feature-based competitive analysis. Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations.
ServiceNow is seeking a Chief Technology Officer – Canada Public Sector, a senior leadership role responsible for driving growth by cultivating a high-performing public sector customer base and partner ecosystem. This role is pivotal in scaling our impact through influence, coordination, and deep domain expertise in the Canadian public sector. The CTO will serve as a strategic connector across ServiceNow’s Canada Public Sector business.
The Customer Outcomes Platform Architect is an advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform.
We are seeking a high-energy, results-driven Sr Enterprise Account Executive with a proven "hunter" mentality to drive significant new business sales revenue through our SaaS licensing model. You will be responsible for defining and executing a territory and account strategy to penetrate a defined set of high-potential prospects. This is a field-based role that requires proactive engagement, relationship building, and deep consultative selling expertise, with a focus on leveraging AI to drive client value.
Drive new business revenue through a SaaS license model by strategically managing accounts, researching prospects, and executing field-based sales activities within a key Federal Government Customer. Build and nurture relationships with C-suite executives across all product lines. Manage client relationships and collaborating with a broad virtual team to develop and implement effective account strategies. Act as a trusted advisor, leveraging a deep understanding of your customers’ businesses to guide them on how ServiceNow can enhance their IT roadmap.
The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets.
You will serve as a senior strategic and operational principal within the AI Platform Product Management team supporting the SVP, Platform Fundamentals. You will guide a high-performing Strategic Operations team reporting to the VP, Strategic Operations. In this role, you will help define the business’s strategic priorities, drive operational excellence, and ensure the organization executes with agility, transparency, and measurable outcomes.
The ServiceNow Global Partner Manager for Deloitte is a pivotal go-to-market (GTM) leadership role, reporting directly to the Deloitte Global Partner Leader. This position is dedicated to developing and executing joint GTM strategies that drive differentiated solutions and industry-specific offerings. Working at the intersection of ServiceNow and Deloitte, the manager ensures that innovation, value, and industry relevance are at the forefront of the partnership’s client-facing initiatives.
You will work to develop new pipeline and business sales revenue focusing on the Health and Human Services public sector market, targeting Child Welfare, Child Care, Child Support, Adult Protective Services and other related programs through strategic thought leadership, account alignment and planning, solution modeling, partner alignment, and using business development strategies and identifying funding sources across all territories and verticals.
This role is for a dynamic and experienced technical presales professional to join the Americas solution consulting organization. You will be responsible for bringing cutting-edge Agentic AI use cases to life through rapid proof of concepts and strategic customer engagements. This is a hands-on role that requires both technical depth and consultative expertise.
At ServiceNow in Global People, interns learn, grow, and make an impact. The 12-week internship offers opportunities within Global People Functions, executive speaker series, career development workshops, philanthropic efforts, and team building activities. Opportunities include Global People & Product Service Delivery, People Insights, Talent Acquisition & Management, and Total Rewards teams.
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory specific to a particular industry vertical. Serve as a thought leader on IT Asset Management (inclusive of hardware asset management, software asset management) and Enterprise Asset Management (EAM) for ServiceNow. Up to 20% travel required
The Senior Technical Consultant (UI/UX) is responsible for guiding clients through the design and implementation of ServiceNow user experiences, with a particular focus on UI Builder, configurable workspaces, portals, and mobile applications. This role is central to delivering modern, intuitive, and scalable UI/UX solutions on the ServiceNow platform. The successful candidate will act as an expert in UI Builder.
The Business Operations GTM Lead acts as the operational backbone for strategy and GTM execution, including Hyperscaler and other strategic sales priorities in the respective region. This role drives operational discipline across pipeline management, forecasting, governance cadences, and program execution to enable regional growth in close partnership with Sales leadership, COOs and Partner teams.
As a Senior Enterprise Account Executive, you'll drive new business revenue for ServiceNow. This is a hunter role to secure new sales from an AI SaaS / Hybrid Platform model within a defined territory of major pharmaceutical accounts, negotiating business terms with procurement and internal customer teams. You'll oversee the sales process, build strategic partnerships, and orchestrate a virtual team to deliver a unified approach to each account.
Join a high-impact team of solution architects at the heart of our enterprise technology ecosystem in the Digital Innovation and Transformation team. As a Senior Solution Architect, you'll shape the future of our GTM solutions, bringing strategic leadership and deep technical expertise to design and drive the architecture for our next-generation GTM solutions. Drive architecture for complex initiatives across the Marketing, Sales, and Partner domains, especially in the lead-to-cash area.
This role comes with a clear booking and revenue target and will be a key force behind expanding ServiceNow’s footprint through business transformational, value-led services engagements all configured on the ServiceNow AI Platform. You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organization. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made.
Partner with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers. Lead the strategy and execution to enable and scale a high-performing partner ecosystem to deliver AI-first, autonomous implementations of ServiceNow products at customer scale; compress time‑to-first-meaningful‑use, accelerate adoption, and deliver a consistently excellent, AI‑enabled implementation journey.
Produce new business sales revenue from a SaaS license model through account planning, territory planning, and business development strategies. Complete field-based sales activities within a defined set of prospects and existing ServiceNow customers. Develop relationships with key team members and c-suite personas across state agencies, city and county government. Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team. Be a trusted advisor to customers.
Schedule appointments, plan meetings, and maintain complex and changing calendars, while working through scheduling roadblocks. Draft and prepare routine and advanced correspondence including emails, presentations and reports. Review outgoing correspondence for accuracy, format consistency, signatures and conformance with executive procedures. Assist leadership and organizations by optimizing usage of time. Make decisions regarding short-term priorities and work activities.
You will join a team of expert ‘builders’, passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You’ll be responsible for creating and communicating architecture and strategies to audiences up to and including CIO/CTO/CAIO. You are a technically curious and innovation driven Solution Architect with a passion for AI, Data, and Workflow, with deep expertise in Enterprise environments and integration strategies.
Talent Sourcing is a key strategic partner in our Talent Acquisition ecosystem, ensuring we identify and attract the strongest talent from robust, global talent pools. We are currently hiring a Senior Sourcer to support our technical leadership teams. This role is ideal for someone who thrives in highly strategic search work, enjoys navigating complex talent landscapes, and excels at building relationships with senior-level leaders.
The Technical Support Engineer will manage and resolve challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a collaborative environment.
Ensure Solution Consultants clearly articulate value and relevance to customers, fully uncover business and technical requirements, deliver high-quality presentations and product demonstrations. Guide the team in documenting business value, defining solution success criteria, and securing customer commitment to the proposed CPQ/ServiceNow solution. Develop team members and build a strong recruiting pipeline of high-caliber SC talent.
Take small to large IT Business Applications programs/projects from original concept through final implementation. Develop detailed program/project execution plan, and manage some implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints. Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors.
In this role, you will develop interactive data visualizations that enable business insights and build a scalable analytical framework to monitor data quality across the organization. You will also work with data teams to deploy data quality across pipelines, set up processes to evaluate data issues, and create data quality standards, communicating insights to drive improvements and promote a data quality mindset.
The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the Atlanta area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory.
We’re in growth mode across the AMS region—and looking for a seasoned, strategic, and high-impact Services Sales Leader to drive our Professional and Strategic Services business. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made. You’ll be responsible for driving large, complex, and transformational service-led deals with some of the most strategic customers across the region, while also coaching and developing your team to build those same capabilities.
ServiceNow is looking for an executive assistant to support our EMEA VP CRM Solution Consulting and provide support to selected members of the EMEA SC LT. The ideal candidate will be a proactive problem solver with exceptional communication skills and meticulous attention for details. This person should have experience working in an office environment, performing administrative duties, and providing support to Executive level.
Work 1:1 with Portfolio Management’s (PM) most strategic customers to drive adoption of new product capabilities and functionality. Resolve customer's challenges to support product adoption and achieve faster time to value. Design and architect technical approaches and solutions for Portfolio Management (PM) customers. Develop a deep understanding of PM strategic customers, and their use of Portfolio Management’s products, building strong working relationships with key stakeholders.
As a Principal Technical Consultant specializing in ServiceNow DevOps and Integrations, you will serve as both a technical leader and a business process advisor. You will guide customers through their DevOps transformation journey—ensuring solutions are technically sound, process-aligned, and strategically impactful. This hybrid role combines deep technical expertise in DevOps, toolchain integrations, and ServiceNow architecture with business process consulting to ensure technology delivers measurable business outcomes.
As a member of our Commercial Solution Consulting team, you will have a major impact on our future success through your pre-sale support of core solutions on the ServiceNow platform. You will be the first point of contact in a pre-sales engagement, guiding revenue growth for our products with the support and partnership of Sales, Product Management, and the Executive Team. This is a hands-on role for a solution consultant who can go wide and deep on solution delivery and solution positioning during sales cycles, with a strong understanding of how to leverage the ServiceNow platform and AI technologies to address customer needs.
As a member of our Solution Consulting team, you will play a pivotal role in accelerating our EMEA revenue growth by supporting CRM, CPQ, and digital commerce solution sales across a range of industries. You will act as a hands-on technical consultant and strategic advisor, collaborating closely with Sales, Product Management, and cross-functional stakeholders to craft customer-centric solutions.
You will produce new business sales revenue from a SaaS license model through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. Develop relationships with multiple C-suite personas across all product sales. Oversee client relationship mapping to the account team. Be a trusted advisor to your customers. Identify the right specialist/ support resources to bring into a deal, at the right time.
The Customer Success Platform (CSP) Senior Business Systems Product Manager serves as the strategic liaison between post-sales functional teams and the CSP technical delivery organization. This role deeply understand the business processes, pain points, and workflow needs of assigned customer success functions, translating those insights into clear, actionable requirements that inform platform design, configuration, and prioritization. CSP Business Product Managers ensure what we build reflects how our teams work.
The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the [insert location here] area with 1,000 to 5,000 employees, achieved through territory planning, business development strategies, and field-based sales activities within an assigned territory. This role involves building relationships, developing sales strategies, qualifying prospects, conducting product demonstrations, and providing ongoing account management.
As a member of our Enterprise Manufacturing Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow’s AI + Data + Workflow Platform. This role sits at the intersection of experience design, AI enablement, and business transformation — empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences.
Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies. Lead discovery workshops with customer leadership to understand goals and challenges. Document and present insights and recommended solutions. Work with sales and customer success to determine account plans. Identify and lead to the creation of new IP.
This is an individual contributor role operationally supporting a sales team to achieve their business objectives and quota. In this role, you will drive operational readiness of AWS, Azure, Google Cloud Sales geographical and GTM program expansions. You will own sales territory analysis and design, compensation plan design, quota modeling and headcount plans / tracking, and formulate and present recommendations to leadership.
Drive the adoption of cutting-edge CRM and AI-powered workflow solutions across Global Finance Institutions. You will oversee the market success and expansion of ServiceNow's next-generation CRM and AI products, positioning them as the essential backbone for enterprise-wide digital transformation. Focus on converting industry complexity into measurable business value and executing a territory strategy focused on high-value use cases specific to banking, insurance, and wealth management.
The Senior Sales Operations Program Manager will play a critical role in optimizing and driving operational efficiency within our Channel and Partner ecosystem. You will execute strategic initiatives, streamline processes, and identify opportunities to enhance partner transacting lifecycles. This role requires a strong understanding of partner behavior, operational best practices, enablement delivery, and cross-functional execution.
Drive operational readiness of AWS, Azure, Google Cloud Sales geographical and GTM program expansions. Be the Subject Matter Expert on AWS, Azure, Google Cloud Sales GTM operations in all transformation programs. Own and drive sales GTM operations deliverables in all transformation workstreams.
Reporting to the Global Deal Strategy and Development leader, the Complex Deal Strategies & Development Senior Manager will be joining a team focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale. You will partner closely with Elevate leadership, Field Sales, Corp Dev, our Innovation Office, and GTM teams to shape and accelerate large, complex opportunities before they enter the traditional sales cycle. You will serve as a senior thought partner to executive stakeholders—supporting high-priority customer engagements, leading strategic initiatives, and co-creating new growth pathways with our most strategic accounts.
You will serve as a business process expert responsible for transforming and improving a variety of internal engineering processes. You will manage large, complex release programs from start to finish, providing both a strategic perspective on process improvements and a tactical view of daily progress and issues. You’ll work in a fast-paced environment to bring your programs to life and see them through to successful completion, cultivating collaboration and driving business outcomes.
Join the Customer Excellence Group Technology Workflows team and collaborate with talented consultants to deliver next-generation solutions for ServiceNow’s customers, specializing in implementing IT solutions, offering advisory services, adopting best practices, driving innovation, and designing architectures for clients and partners. As a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM), you will deliver ServiceNow solutions in a client-focused consulting environment, serving as a thought leader in implementation projects, delivering technical solutions and guidance.
You will produce new business sales revenue from a SaaS license model through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. Develop relationships with multiple C-suite personas across all product sales. Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap.
This role is a trusted strategic thought partner to the CPO & COO, the GVP of STEP Strategic Operations and the entire STEP leadership team and also serves as an active cross-functional collaborator and team builder to bring our strategy to life across ServiceNow as we execute today and transform for tomorrow. You will skillfully help us manage through a rapid change to an AI-Native future.
You will manage large, complex release programs from start to finish, providing a proactive, strategic perspective on process improvements and a tactical view of daily progress and issues. Exercising critical skills such as conflict resolution and cross-team collaboration is a must in this fast-paced environment to drive business outcomes. The successful candidate is a result-oriented, self-starter with an established ability in program management and operations.
You will be responsible for driving key initiatives that go across all ServiceNow development teams and significantly affect our development speed and quality and developer happiness. This is an opportunity to help drive CI/CD across an extremely large codebase, leveraging AI at every stage, provide technical leadership, mentor other software engineers, and influence the performance and reliability of ServiceNow’s CI/CD pipeline.
The Presales Solution Consultant is a technical consultant responsible for developing, positioning, and delivering product-specific solutions during sales cycles while achieving sales objectives for an assigned territory. It involves supporting the sales effort through customer requirements gathering, demonstrations, and product configuration and requires customer service skills and the ability to translate technical capabilities into benefits.
Develop innovative design solutions and world-class product experiences that transform how people work around the world. Drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles. Champion your design approach, reconcile feedback from various stakeholders, and provide your input to others in a collaborative, supportive, working environment.
Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy. Provide input to help shape future content strategy for the product or business unit you help to support and contribute to the continued evolution of ServiceNow’s content development processes.
The CRM Account Executive will oversee market success of ServiceNow's CRM products into Enterprise customers, built on market leading Service Management platform creating a single source of truth that allows enterprise processes to execute with uniform information. The CRM Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model and support customers to envision the value of a digital transformation.
Looking for an Inbound Product Manager for Pricing part of the Configure Price Quote product suite in our Sales CRM business, a role that includes shaping vision, product strategy, and roadmap, to hands on execution, and support of GTM through adoption and customer success. This includes responsibility for envisioning how GenAI and Agentic AI can be leveraged to reimagine end user, pricing manager and admin persona experiences. We're looking for an experienced product manager that wants to apply disruptive thinking to the way people view front and back office applications.
Team ServiceNow is seeking Enterprise Architecture Leaders to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies to drive value and transformation from AI+Data+Workflow. The candidate will collaborate with the Sales and Solution Consulting leaders to ensure that the team is deployed into the accounts and opportunities where they can have the most impact now and in the future.
Be the technical expert in how to best support IT by configuring IT Asset Management using ServiceNow best practices focused on configuration vs. customization. Support federal customers in their efforts for - specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
You will lead the strategy and execution to enable and scale a high-performing partner ecosystem—both internal partners (Expert Services and Impact teams) and external Global/Regional SIs and specialty partners—to deliver AI-first, autonomous/accelerated implementations of ServiceNow products at customer scale through transforming the delivery experience with cutting-edge tools. Dramatically compress (SDLC) solution delivery lifecycle, thereby reducing time‑to-first-meaningful‑use, accelerating adoption.
The Senior Director, Global Executive Recruiting – Engineering is responsible for designing and executing an industry leading executive recruiting strategy that proactively identifies and engages transformative leaders to support ServiceNow’s business priorities. As a recognized domain expert and thought leader, this individual will act as a trusted advisor to senior executives on top-level positions, while also motivating and guiding a high-performing team of recruiters.
Act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio. Ensure customers are technically healthy and on the most recent version of our product.
The Director - AMS Strategic Engagements (Large Deal Pursuits) role will drive ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions in the Americas. This leader will act as a deal expert, driving deal strategy, developing commercial structures, and leading negotiations for strategic deals, while defining a consistent programmatic approach to help sales organizations close complex deals.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
We are seeking a strategic senior product marketing manager to drive market entry strategy and category creation for our hyper-scaled, proprietary database and analytics solutions in a large, fast-growing market segment. As Senior PMM, you'll shape the future direction of our database and analytics portfolio, lead go-to-market strategy development and build strategic ISV partnerships that accelerate market adoption. You'll be responsible for defining our market positioning and driving thought leadership in the integration, data management, database, and AI space.
Create and contribute to sales campaigns focused on Strategic Portfolio Management (SPM) solutions by providing product and industry insight. Serve as a thought leader on SPM ServiceNow. Develop and maintain strong alignment with Product Management and Engineering teams on roadmap, industry specific use cases, and field feedback. Create and own programs to demonstrate the solution’s value and secure the technical win for customers and prospects.
Support the design, implementation, and monitoring of SOX IT General Controls (ITGCs) across applications, databases, operating systems, and cloud infrastructure. Partner with IT and business teams to ensure access management, change management, and IT operations controls are designed and operating effectively. Assist in scoping SOX systems based on risk assessments and materiality.
You will play a major part in architecting solutions that transform the user experience and workflow efficiency of enterprise services. The team is taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions to operate the services in the enterprise setting in a thoughtful and scalable manner. The team needs your help in building and making available an amazing range of solutions to enterprise customers.
Lead the planning, execution, and delivery of complex CRM & Industry Workflow implementations on the ServiceNow Now Platform, working closely with customers, partners, and internal teams. Your leadership will ensure projects are delivered on time, within scope, and aligned to measurable business outcomes. This position requires a strong blend of technical understanding, project management discipline, and customer-facing leadership.
Looking for a dynamic, highly organized Sr. Manager to support ServiceNow’s Global President of Customer Operations. This role blends strategic leadership positioning, thought leadership, and event management — ensuring the President is fully supported and maximized across every channel. You’ll help shape the President’s external voice, manage thought leadership opportunities, and lead the orchestration of strategic events.
Motivate, coach, and directly manage a team of quota-carrying Enterprise Sales Associates (ESAs). Work cross-functionally with the Enterprise Field Reps/Leaders, your ESAs support. Hold regular call coaching sessions, pipeline reviews, one-on-ones, and team meetings. Meet or exceed Monthly, Quarterly, and Annual sales objectives.
The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Participate in workshops with customers to assess current processes and establish future-state processes. Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. Provide oversight and unit testing of code developed by partner or customer employees. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
As a Solution Design Manager, you’ll be part strategist, part researcher, part designer, and part storyteller—operating at the intersection of business impact, user experience, and technology, translating “voice of the customer” into innovative, scalable solutions that bring the power AI and automation to life. You’ll architect platform-powered solutions that connect vision to execution and craft narratives that bring innovation to life.
In this role, you’ll focus on enhancing our Python-based frameworks, optimizing SQL queries, and improving data access and performance within both the Snowflake and ServiceNow platforms. As a Senior Data Engineer, you will design and implement scalable, high-performance data models and pipelines that power analytics, dashboards, and data science initiatives across the organization.
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting TMT Customer Workflow, Solution Sales. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
This role will primarily focus on designing, configuring, and implementing ITOM solutions on the ServiceNow platform (Discovery, Service Mapping, Event Management, CMDB, Cloud Provisioning & Governance), while also contributing to reliability engineering practices such as automation, monitoring, and incident management. You will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team, focusing on instance performance, reliability, and availability.
This specialized role reports directly to global Retail & Hospitality industry leadership and collaborates locally with ServiceNow’s Americas sales teams and global core functions to identify and adapt ServiceNow Retail solutions for the Americas retail market. The Head of Retail & Hospitality Go to Market (GTM) AMS will work closely with Americas account teams for strategic retail and hospitality clients to develop and nurture strategic opportunities based on relevant industry solutions.
This role involves driving relationships within the Financial Markets industry, building relationships and influencing the C-suite enterprise agenda. You will scale and grow a territory by meeting and exceeding an assigned team quota. You will also manage and lead a team of three to five 1st line sales managers who have five to seven individual contributors reporting to them.
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery. Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
This role involves serving as Corporate Counsel for European and Middle East public sector contracting, supporting ServiceNow’s SaaS and professional services sales to public sector customers, with additional support for related commercial customers. The role includes public sector procurements, negotiations, and throughout the contract performance, supporting public sector tenders and related agreements.
Seeking a motivated and experienced US employment attorney to join our Global Employment Law team to support the continued growth of the company. The role will be located in California, US and will report to the Director, Legal – Global Employment. The position will represent the company in all stages of US employment litigation, and oversee legal investigations in collaboration with our workplace investigations team.