ServiceNow

107 open remote positions

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an AI platform. They are building an AI-native culture with a large, innovative team focused on continuous improvement.

Salary Distribution 68 of 107 jobs

PTO Distribution 29 of 107 jobs

Unlimited PTO 28 jobs (26%)
4w
Min
4w
25th
4w
Median
4w
75th
4w
Max

Benefits Overview 70 of 107 jobs

ESPP (66) Health Plans (36) 401(k) (36) Family Leave (34) Flexible Time Away (28) FSA (21) Matching Donations (20) Health plans (18) Flexible Spending Accounts (17) Flexible PTO (16) Matching donations (14) 401(k) Match (13) Flexible time away (13) Family leave (13) Flexible spending accounts (13) Family leave programs (10) Donation Matching (10) Health (9) Family Leave Programs (8) 401(k) Plan (6)

Open Positions

  • Lead a high-impact engineering team to reimagine cybersecurity through AI-native products and capabilities.
  • Drive zero-to-one innovation, translating emerging AI technologies into prototypes and production-grade solutions.
  • Define the technical vision for AI-native security solutions leveraging frontier models and advanced ML techniques.

$155,400–$272,000/yr

  • Drive M&A digital integration and marketing technology consolidation, unifying disparate properties into a single ecosystem.
  • Develop the digital strategy for post-acquisition, including login/portal integration, rebranding, and customer community migration.
  • Define horizontal launch strategy, establishing reusable playbooks for consistent execution across digital ecosystem.

$122,430–$216,800/yr

  • Drive go-to-market strategies for the PM product portfolio, engaging with strategic customers and designing sales plays to maximize pipeline and revenue.
  • Scale CIO plays and readiness programs across AMS, EMEA, APAC, and Japan, ensuring consistent field enablement.
  • Collaborate with product and marketing teams to refine messaging, pricing, and packaging, and support high-impact deals and partner co-sell strategy.

  • Own the Security & Risk buying group strategy for AMS, driving pipeline outcomes and campaign orchestration.
  • Lead, manage, and develop a high-performing team of campaign managers to execute integrated campaigns.
  • Partner with global buying group leads and regional marketing, sales, and product teams to align strategy and maximize revenue impact.

  • Lead pre-sales, scoping workshops, and SOW development for ServiceNow Security, Risk, and OT solutions.
  • Provide architectural guidance, business acumen, and deep product expertise to customers and partners.
  • Serve as practice director on marquee accounts, mentoring delivery teams and ensuring delivery standard adherence.

  • Provide solution leadership and expertise to support customers during sales engagements for Integrated Risk Management solutions.
  • Review customer business processes, translate to pain points, and respond to questions regarding ServiceNow IRM solutions.
  • Develop sales campaigns, maintain solution showcases, and collaborate with product teams to enhance IRM capabilities.

$126,060–$187,530/yr

  • Lead global go-to-market alignment and co-innovation initiatives for a specific Functional Area.
  • Coordinate joint go-to-market motions across product launches, industry plays, and competitive displacement campaigns.
  • Drive operational consistency across Regional Partner Manager teams by developing playbooks, toolkits, and repeatable processes.

  • Drive go-to-market strategies for the Asset Management product portfolio, engaging with strategic customers and cross-functional teams.
  • Design and activate prioritized sales plays to maximize pipeline generation and new net annual contract value across geographies.
  • Support CIO GTM plays, partner enablement, and market trend analysis to inform strategy and execution.

$171,900–$300,800/yr

  • Guide new product introduction and customer adoption for AI offerings targeting developer and admin personas.
  • Serve as the voice of the customer within product and engineering teams to influence the roadmap.
  • Create technical enablement content and conduct sessions to drive large-scale adoption.

  • Drive strategic alignment across ServiceNow's product portfolio by partnering with customers to influence pricing, packaging, and roadmap decisions.
  • Synthesize customer insights into product direction and go-to-market positioning for AI adoption and commercial strategy.
  • Establish structured customer feedback loops to surface adoption blockers and feature gaps for AI Platform products.

  • Define and operationalize a new product commercialization motion for Core Business Workflows, accelerating customer adoption of emerging AI innovations.
  • Build and lead a team of product and AI specialists to identify customer problems, build solutions, and validate business value through proofs of value and innovation workshops.
  • Collaborate with Product Management, Engineering, Sales, and other teams to execute customer innovation initiatives and establish success metrics.

$291,500–$495,600/yr

  • Define and execute the product vision and strategy for ServiceNow's AI-native experience platform.
  • Lead and mentor a team of Product Management leaders to deliver innovative AI experiences.
  • Partner with executive leaders across Product, Engineering, Design, and Business Units to unify the AI-native experience.

$99,500–$164,200/yr
US Canada Unlimited PTO

  • Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
  • Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
  • Evolve customer onboarding strategy and communicate product changes to stakeholders.

  • Provide deep technical strategist expertise within Risk and Security practice, accelerating partner activation and solution co-creation.
  • Lead collaborative adoption of AI-enhanced Practice capabilities and execute strategic proofs of concept.
  • Mentor partner architects on solution positioning, competitive differentiation, and industry patterns.

$171,900–$300,800/yr

  • Drive outbound product strategy and positioning for Process Mining and Task Mining, balancing adoption goals with ACV growth.
  • Build and deliver enablement content for sales, solution consulting, and partner teams, including talk tracks, demo scripts, and competitive positioning.
  • Act as a subject matter expert in customer conversations, track adoption metrics, and represent field feedback to inbound teams.

  • Generate new SaaS license revenue through account planning, territory planning, prospecting, and field sales activities.
  • Develop relationships with C-level decision-makers and oversee customer relationship mapping within the account team.
  • Act as a trusted advisor to clients, understanding their business challenges and guiding them on how ServiceNow supports their IT roadmap.

$199,100–$348,400/yr

  • Own and resolve the most complex agentic AI escalations across the install base, owning path-to-green for at-risk and RED go-lives.
  • Provide consulting-grade technical architecture for agentic solutions covering LLM integration, RAG, multi-agent orchestration, and guardrails/governance.
  • Elevate team technical excellence by codifying escalation playbooks, reference architectures, and diagnostic tooling that scale beyond any one person.

  • Define and execute the community operating model, charter, and success metrics across all Communities of Practice in Customer Excellence Group.
  • Recruit and support GEO Community Practice Leaders and cultivate a global network of practitioner champions.
  • Embed AI adoption frameworks and best practices into every community channel to scale readiness.

$221,200–$387,100/yr
North America Unlimited PTO

  • Drive large-scale, cross-functional strategic programs for the APEX organization, operating at the intersection of strategy and execution.
  • Translate ambiguous business objectives into prioritized milestones and deliverables, ensuring accountability and measurable outcomes.
  • Champion AI-native ways of working, using AI tools to accelerate program delivery and synthesize intelligence across workstreams.

  • Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
  • Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
  • Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.

  • Serve as the central business unit liaison to APAC sales teams for 360 deal activity, shaping deal strategy and ensuring alignment between business needs, risk, and sales objectives.
  • Design and implement a structured approach to identify and act on natural buying events, improving consistency and velocity across 360 deal lifecycle.
  • Cultivate trusted relationships with cross-functional stakeholders, translating business goals into actionable deal strategy and driving continuous improvement through post-deal insights.

$148,900–$260,600/yr
Unlimited PTO

  • Consult with customers to configure ServiceNow CRM and Industry Workflow products, driving adoption and business outcomes.
  • Educate and guide customers on leveraging the ServiceNow platform through workshops, proof of concepts, and knowledge transfers.
  • Perform hands-on development using technologies like Flow Designer, REST, JavaScript, and AI capabilities such as Virtual Agent and Generative AI.

North America Unlimited PTO

  • Architect internal AI security strategy for ServiceNow's adoption of agentic tools, LLMs, and copilots.
  • Drive execution excellence by pushing architecture through to production-grade outcomes across security domains.
  • Lead AI threat modeling and partner with product AI security research to apply frontier research internally.

  • Serve as the primary strategic interface for assigned Regional Managed partners, driving growth through pre-sales technical excellence and AI-first technology adoption.
  • Lead joint business planning, influence pipeline through offer-led strategy, and drive solution strategy aligned to high-value industry workflows.
  • Champion AI-first solution design, support technical discovery sessions, and orchestrate partner engagement to accelerate solution development.

$145,920–$240,780/yr

  • Leverage 12+ years of services sales experience in SaaS to drive adoption and business outcomes for enterprise customers.
  • Collaborate with software sales teams and partners to create pipeline and execute services sales strategies.
  • Serve as a trusted advisor, leading CxO discussions and using value-based selling for Impact, Implementation, and Training opportunities.

  • Drive cross-BU AI Native strategy and alignment for EmployeeWorks within ServiceNow's AI Native SKU portfolio.
  • Own the customer deployment funnel and orchestration, designing playbooks for routing customers to implementation models.
  • Build and scale partner enablement with training, playbooks, and support infrastructure.

$190,900–$334,100/yr
North America Unlimited PTO

  • Own the architecture for AI-powered security automation across cyber defense, from threat intelligence to incident response.
  • Unify internal telemetry, asset data, and external intelligence into defender-ready systems that scale operations.
  • Build and grow a high-caliber engineering team, enabling security practitioners to extend automation themselves.

$155,400–$272,000/yr

  • Develop comprehensive content strategies by leveraging audience insights, campaign goals, and business objectives for multi-channel execution
  • Create detailed content recommendations on formats and distribution channels tailored to target personas, driving innovation with emerging trends
  • Collaborate cross-functionally with campaign managers, product marketers, and creative leads to ensure consistent, connected content implementation

Benefits Manager

  • Serve as the India benefits expert, executing regional strategy and delivering employee benefits programs including health, risk, retirement, leave, and wellbeing.
  • Lead vendor management, annual renewals, budget planning, and ensure compliance with India statutory benefits frameworks such as EPF, ESI, and the Maternity Benefit Act.
  • Partner cross-functionally with global teams to drive M&A due diligence, improve employee experience, and leverage AI tools for operational efficiency.

$139,900–$244,800/yr

  • Own the measurement strategy for paid media campaigns, connecting performance to pipeline and buying group engagement.
  • Standardize KPIs, govern taxonomy, and synthesize insights into actionable recommendations for budget allocation.
  • Influence cross-functional teams through data storytelling and executive presentations to drive strategic decisions.

$228,900–$412,000/yr

  • Lead delivery transformation across AMS by overseeing customer health assurance, partner management, AI acceleration, and solution architecture functions.
  • Drive time-to-value compression from 200 to under 100 days through AI tool adoption and process optimization.
  • Manage cross-functional teams to mitigate delivery risk, scale partner ecosystems, and embed intelligent tools into standard methodology.

$190,900–$334,100/yr

  • Own the end-to-end technical relationship with enterprise customers, translating business challenges into AI solutions on the Moveworks Platform.
  • Architect and deliver high-impact AI solutions, leveraging the Moveworks Platform and developing novel AI agent frameworks.
  • Design secure integrations between Moveworks and customer enterprise systems like ServiceNow, Workday, and Jira.

  • Serve as a technical advisory role, helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.
  • Ensure customers use leading practices around instance strategy, technical governance, core data, integrations, and technical health.
  • Work with customers across executive, platform owner, and development teams during the selling, structuring, and implementation of solutions.

  • Design large-scale content architectures and UX systems for diverse audiences including learners, admins, and community members.
  • Lead end-to-end design strategy from narrative development through high-fidelity execution, collaborating with engineering and product management.
  • Synthesize research insights into actionable design direction and advocate for user-centered approaches in a matrixed organization.

  • Serve as trusted advisor to the COO, designing and operating the LSGA operating model including rhythm of the business, budget, governance, and strategic programs.
  • Lead the LSGA PMO and drive strategic initiatives, ensuring prioritization, risk management, and successful execution across legal, compliance, and corporate affairs.
  • Drive operational excellence and transformation by identifying process improvements, leveraging AI and automation, and building a high-impact strategic operations team.

$155,400–$272,000/yr
North America Unlimited PTO

  • Lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's portfolio.
  • Work cross-functionally across product, GTM, and operational stakeholders to align monetization strategies with the strategic roadmap.
  • Conduct periodic reviews of price realization, track KPIs, and drive recommendations to improve revenue and implement continuous pricing optimization.

$221,200–$387,100/yr
North America Unlimited PTO

  • Own the vision, strategy, and roadmap for AI Security Governance across five control pillars.
  • Architect and deploy hands-on security controls for AI detection, data protection, and agent permissions.
  • Drive AI-automated workflows and author risk narratives for CISO, board, and Audit Committee audiences.

$251,100–$385,000/yr

  • Lead the engineering organization responsible for the AI platform foundation, including ServiceNow Platform AI, LLM strategy, and advanced AI infrastructure.
  • Drive enterprise LLM strategy, model orchestration, fine-tuning, and LLMOps/MLOps pipelines for production deployment.
  • Architect advanced AI infrastructure with GPU/TPU-accelerated and confidential computing, ensuring data residency and compliance across regulated environments.

  • Immerse in business strategy to translate goals into actionable talent and organizational strategies.
  • Lead large-scale transformation by redesigning operating models and workflows for an AI-enabled future.
  • Drive culture, performance cycles, and data-informed interventions across Global People functions.

$221,200–$387,100/yr

  • Lead the Database Performance Engineering organization to drive performance, scalability, and customer experience across database platforms.
  • Establish scalable performance engineering practices, standards, and testing methodologies to improve platform efficiency.
  • Identify and eliminate performance bottlenecks across database services, operating systems, and cloud infrastructure.

$137,700–$241,000/yr

  • Work with GTM leadership to develop scalable commercial structures that support growth, profitability, and AI-native strategy.
  • Serve as a trusted regional commercial finance advisor to drive deal velocity, NNACV, and customer outcomes.
  • Drive margin analysis, design AI-enabled workflows, and manage change for transformation initiatives.

North America Unlimited PTO

  • Act as a trusted technical advisor to partner teams, leading enablement, joint solution design, and demonstrations.
  • Deliver joint technical demonstrations and support partner-led proof-of-value engagements.
  • Translate technical capabilities into business outcomes partners can carry into customer conversations.

  • Navigates high-stakes customer relationships and storytelling independently, managing the pipeline for EMEA accounts without leading a team.
  • Serves as regional point of contact, building lasting relationships with account teams, field marketing, and customer contacts.
  • Sets quality standards for storytelling, identifies coverage gaps, and mentors junior ICs on craft and approvals.

  • You will act as an advisory role helping customers establish a technical foundation on the ServiceNow Platform and design solutions that deliver outcomes.
  • Ensure customers use leading practices around instance strategy, technical governance, core data, integrations, and platform health.
  • Work with executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.

US Unlimited PTO

  • Define cross-domain product strategy and multi-quarter roadmap for the U.S. public sector cloud portfolio, balancing parity, compliance, and scalability.
  • Shape the market point of view for regulated public sector, anticipating parity blockers and validating federal, DoD, and SLED nuances.
  • Lead multi-team and multi-VP programs, influencing engineering, security, legal, and go-to-market teams to align on strategy and unblock delivery.

North America Unlimited PTO

  • Own technical due diligence, roadmap alignment, and integration delivery across the Microsoft relationship.
  • Maintain a holistic map of ServiceNow and Microsoft stack intersections to ensure coherent ownership.
  • Measure downstream customer-funnel signals and feed insights back into roadmap and investment decisions.

North America Unlimited PTO

  • Lead a team of direct Sales Executives to drive rapid new business growth in the North East region.
  • Build and execute sales strategy, including territory planning and C-level engagement, to achieve quarterly and annual goals.
  • Recruit, coach, and mentor team members while managing forecasts, pipeline, and effective relationships across Solution Consulting, Business Units, and Partners.

$192,400–$336,700/yr

  • Drive M&A integration strategy for the Customer Excellence Group, ensuring acquisitions deliver intended value for customers, employees, and the business.
  • Serve as the primary point of contact for a 10-person external integration consultant team and indirectly lead a Senior Manager for PMO execution.
  • Partner with cross-functional leaders across Customer Success, Finance, Sales Ops, and HR to execute people-centered integrations.

  • Own the operational health and reliability of Trino, Lightdash, Coder, and other platform services across development and production.
  • Lead the migration from Hive Metastore to Nessie and drive platform upgrades with zero disruption.
  • Manage and mentor a team of 3-5 platform engineers, setting standards for operational excellence and automation.

  • Own CEG's end-to-end M&A integration strategy, ensuring scalability across simultaneous deals of varying complexity.
  • Serve as CEG's primary representative in company-level Integration Management Office processes, advocating for the function's interests.
  • Lead cross-functional integration execution with Customer Success, Professional Services, Renewals, and Implementation teams.

  • Lead creative strategy for the EMEA region, ensuring brand consistency and ambition across all touchpoints.
  • Collaborate with global and regional teams to translate business priorities into compelling, on-brand creative executions.
  • Oversee creative quality across channels including events, campaigns, social, digital, OOH, editorial, film/motion, and executive experiences.

  • Design and deliver significant components and core subsystems of our Kubernetes platform, such as secrets management, workload identity, storage, or cluster networking, from design through production operation.
  • Contribute to the architecture of distributed workloads, working with dependent teams to get runtime and isolation models right, while spending most time hands-on in code.
  • Own operability of built systems including SLOs, failure modes, upgrades, migrations, and on-call, and mentor earlier-career engineers.

  • Partner with Sales to lead technical discovery, solution design, and customer validation for complex enterprise security challenges.
  • Deliver compelling virtual and in-person technical demonstrations and proof-of-value engagements.
  • Translate technical capabilities into measurable business outcomes and serve as a trusted advisor to executive stakeholders.

  • Drive growth for Finance, Procurement, and Legal Workflow solutions through strategic discovery and executive engagement.
  • Build pipeline and revenue by partnering with enterprise sales teams to identify and close complex deals.
  • Balance executive presence with technical expertise to demonstrate AI value and establish trusted client relationships.

  • Own the AI-Native Product-Led Motion strategy for AI-native ITSM capabilities, driving adoption and growth.
  • Design data-driven growth engines using product telemetry, behavioral analytics, and experimentation.
  • Lead cross-functional execution across Engineering, Product Management, Design, Data Science, and Go-to-Market teams.

  • Lead the development of sales strategies and establish credibility for ServiceNow's source-to-pay solution.
  • Craft compelling conversations that elevate technology in the marketplace and enable sales colleagues to communicate value.
  • Act as a domain expert, collaborate with Product Management, and stay current on competitive trends.

$94,275–$165,000/yr

  • Be the primary team to build and manage our Canadian based sovereign cloud on Google Cloud and contribute to global cloud infrastructure.
  • Manage enterprise infrastructure at scale with code using Terraform & Crossplane on public cloud, and develop services using Go, Python, and automation tools.
  • Research new technologies, collaborate with peer teams to ensure stability and security.

$199,100–$348,400/yr

  • Serve as the strategic operating leader for ServiceNow's Enterprise AI organization, driving operating cadence and governance.
  • Build executive-ready mechanisms for prioritization, decision making, and cross-functional accountability.
  • Develop portfolio-level visibility and measure ROI for AI initiatives in partnership with finance and AI Champions.

$139,900–$244,800/yr

  • Design and continuously improve AI-enabled operating models for executive succession and talent management.
  • Lead the operational delivery of executive programs, including evaluations, development pathways, and governance.
  • Translate complex talent data into executive insights and provide strategic talent operations support.

  • Own product strategy for AI Value tooling, driving prompt engineering, code reviews, and AI development across analysis modes to balance model quality, cost, and user trust.
  • Set and communicate product priorities across a cross-functional pod, translating ambiguous stakeholder input into clear requirements and a prioritized roadmap.
  • Represent the product in cross-org forums, building influence without direct authority and mentoring junior product owners.

  • Oversee product marketing strategy for ServiceNow's Banking CRM, acting as the bridge between product teams and the market.
  • Develop compelling messaging and narratives for Banking CRM, connecting AI, data, and workflow capabilities to buyer outcomes.
  • Drive release cycles, support sales cycles with expert positioning, and maintain competitive differentiation.

  • Co-design multi-year transformation visions for ServiceNow's most valuable customers, positioning the platform as essential.
  • Lead discovery workshops and executive-level presentations to drive C-suite conviction and maintain momentum.
  • Partner with Elevate Pursuit Leads and cross-functional teams to translate customer pain into architectural possibility.

  • Orchestrate hundreds of interconnected content deliverables across global event programs, ensuring flawless execution and operational clarity.
  • Own end-to-end event content lifecycle from planning and content availability through live execution and post-event operations.
  • Design scalable operating models, build reusable templates and playbooks, and drive continuous improvement through retrospectives.

North America Unlimited PTO

  • Develop and execute regional marketing strategies to drive pipeline, expand accounts, and improve territory health.
  • Run integrated campaigns using email, digital, LinkedIn, and ABX to engage buying groups in strategic accounts.
  • Lead executive events and partner co-marketing initiatives that generate demand and maximize ROI.

$120,000–$160,000/yr

  • Own and scale the global Account-Based Experience (ABX) program to drive engagement and revenue within strategic enterprise accounts.
  • Develop and execute multi-channel ABX campaigns, including personalized playbooks and high-touch field activations, aligned with sales and field marketing.
  • Leverage data and intent signals to optimize campaign performance, manage ABX tech stack, and ensure seamless MQL-to-sales handoffs.

$139,900–$244,800/yr
North America Unlimited PTO

  • Own end-to-end planning and execution of strategic transformation programs for M&A integration.
  • Drive cross-functional collaboration with leaders across Marketing and enterprise functions to align strategy and drive execution.
  • Leverage AI tools as foundational to execution, automate workflows, and coach teams on AI-native methodologies.

$229,100–$400,900/yr
North America Unlimited PTO

  • Define and scale a new customer-facing product engagement model for Core Business Workflows, bridging Product Management, AI innovation, and GTM execution.
  • Lead a team of product and AI specialists to identify customer problems, rapidly build solutions, and validate business value through proofs of value and innovation workshops.
  • Collaborate cross-functionally with Product Management, Engineering, Sales, and Marketing to drive customer adoption and influence product strategy.