Be the technical expert in how to best support IT by configuring ITOM Service Delivery using ServiceNow best practices focused on configuration vs. customization
Support engagements for ITOM specific areas such as Discovery, CMDB, Event Management, Service Mapping, integrations, and gap analysis of current/future-state ITOM practices during workshops.
Advise customers in efforts to improve IT processes and take advantage of the ServiceNow ITOM Solution’s standard capabilities.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work and are dedicated to bringing that to life for people everywhere.
Work with clients to identify business requirements.
Document requirements, solution designs and testing plans.
RainFocus cares about its employees, customers, and the world in which they live. Their rapidly growing team serves Fortune 500 companies to prepare and execute in-person, virtual, and hybrid events across the world through their industry-disrupting software platform.
Become a subject matter expert on the Iterable platform and build internal tools.
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.
Master the AMANDA and Grantium platforms as the internal expert on implementation.
Serve as an advisor to customers to enhance their online processes.
Define features, phases, and solution requirements for customer implementations.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead discovery efforts to gather necessary information from clients and internal team members.
Translate business needs into detailed technical requirements for platform configuration, data schemas and system integrations.
Serve as day-to-day technical platform SME to internal and client teams
Bounteous is a digital transformation consultancy partnering with brands to create digital solutions. They have over 4,000 expert team members across the Americas, APAC, and EMEA, delivering innovative and strategic solutions.