Research, and diagnose complex software issues raised by clients/members
Develop, and test SQL queries to aid in the investigation and analysis of issues
Examine error logs and database content to determine the cause of a problem
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries, and their corporate headquarters are in Dublin, Ireland.
Assist building out & maintaining Privia’s athenaOne platform.
Provide remote support to assist with EHR issues.
Document, track and take appropriate actions to close or escalate athenaNet incident related issues in a timely manner.
Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.
Proactively engage with customer technical decision-makers and influencers.
Drive pilots and proofs of concept, optimizing solutions and costs.
Troubleshoot customer technical issues during implementation and deployment.
Insider One provides a platform that unifies marketing and customer engagement tools, enabling teams to maximize their potential. They have over 1,500 employees across 30+ offices and are backed by investors like Sequoia Capital and General Atlantic.
Educate others about the ServiceNow platform by creating white papers and other materials that can be shared with our ServiceNow community.
Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. Customizations.
Support the engagements efforts for Manufacturing-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.
Understanding of business requirements for our different customers and how they can be solved through AI Studio.
Participate in the software development lifecycle to learn the new system/feature.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands to enable agentic automation at scale across the entire customer journey and is backed by WndrCo, Y Combinator, and Index Ventures to help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.