Apply technical knowledge to triage, escalate, and resolve technical requests from clients and internal teammates.
Respond promptly, assessing root cause and potential workarounds, and foster collaboration across product, engineering, and support teams.
Develop workflows and tooling to improve support processes and contribute to team growth.
Axuall is a clinical workforce intelligence company that provides a national real-time practitioner data network to healthcare systems and staffing firms. It is backed by investors representing over two dozen leading healthcare organizations, emphasizing efficiency amid staffing challenges.
Provide first-line support for client issues via phone, email, and alerts.
Troubleshoot Windows PCs, servers, and network issues, including Active Directory and DNS.
Document all work in IT Glue and assist with endpoint security and email management.
They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.
Act as a trusted technical partner, configuring Lucidworks Fusion and troubleshooting search issues across Lucene, Solr, and distributed systems.
Write knowledge base articles and collaborate with Engineering and Customer Success to resolve defects and improve the product.
Participate in a 24/7/365 on-call rotation, supporting U.S. government customers with empathy and clear communication.
Lucidworks is leading digital transformation for retailers, financial services, manufacturers, and B2B commerce organizations, using deep learning to connect people with products and information. The company powers search for brands like American Airlines and Lenovo, and values diversity and inclusion in an equal opportunity workplace.
Serve as backup systems administrator for WHL applications, ensuring stability, availability, and performance.
Analyze application performance and workflows to identify improvements and manage technical projects.
Coordinate with vendors, stakeholders, and teams to deliver technology initiatives.
Tivity Health, Inc. is a leading provider of healthy life-changing solutions, including SilverSneakers, ForeverFit, and WholeHealth Living. We help adults improve their health and support them on life's journey by providing access to in-person and virtual physical activity, social and mental enrichment programs, as well as a full suite of physical medicine and integrative health services.
Manage the ticketing support system for hotel distribution systems and technologies.
Conduct regular audits of revenue management and reservation systems to identify discrepancies and improvements.
Provide training and support to hotel staff on reservation and revenue management systems.
HHM Hotels is a hotel management company operating a portfolio of independent hotels. They focus on providing hospitality services and are committed to excellence, with a culture that values people and innovation.
Lead the planning and execution of enterprise physical security technology projects, including PACS, VMS, and analytics.
Provide technical leadership for system migrations, upgrades, and integrations across on-premises and cloud environments.
Partner with security, IT, and vendor teams to align solutions with operational requirements and improve system health.
Bogaard Group International is a global technology and entertainment consulting firm that provides security technology solutions. They focus on embedded support for enterprise clients. The company culture emphasizes collaboration and technical excellence.
Provides on-site and remote technical support for hardware, software, and Apple/Mac OS issues.
Maintains user accounts, troubleshoots systems, and coordinates with third-party vendors.
Supports executive and financial customers, monitoring help desk tickets to meet service level agreements.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. As a US Cisco Global Gold Certified Partner with headquarters in London and New York, the company values diversity and inclusion, fostering a collaborative work environment.
Answer customer questions about the product across a wide range of topics.
Write and update knowledge base content, including troubleshooting guides and feature explainers.
Use Centralize daily, provide feedback, and help shape the roadmap while collaborating with engineering.
Centralize builds a relationship intelligence platform for enterprise revenue teams, replacing the CRM. We're a Series A startup with $18M+ funding, growing 5x year-over-year, backed by NEA and Salesforce Ventures.
Provide oversight and technical support for the building automation system controlling physical plants.
Perform complex network and hardware troubleshooting, repairs, and programming with minimal supervision.
Work with contractors to add new spaces and ensure proper programming and naming conventions.
Saint Luke's Health System is a network of 18 hospitals and campuses across the Kansas City region, offering comprehensive healthcare services including home care, hospice, behavioral health, and physician practices. With a large team of employees, they value their staff and encourage internal growth and development.
Own end-to-end build of Gainsight CSP playbooks from requirements gathering through configuration, testing, and launch.
Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners.
Establish and enforce build quality standards and monitor live playbooks for breakage or logic drift.
AlphaSense is a market intelligence and search platform built on proven AI that helps sophisticated companies remove uncertainty from decision-making. With over 2,000 employees and 6,000 enterprise customers including a majority of the S&P 500, AlphaSense fosters a collaborative and innovative culture.