Performing troubleshooting and analysis, including log file investigation
Acting as a technical focal point in relationships to fellow IT Professionals
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who they trust to keep their businesses running.
Lead multiple concurrent, complex IT and business initiatives, often spanning teams, functions, and external partners.
Translate enterprise and departmental strategies into integrated project and program roadmaps with clear outcomes, milestones, and success metrics.
Develop and manage multi‑million‑dollar project and program budgets, including forecasting, variance analysis, and benefits tracking.
Katch is a healthcare technology company specializing in payment integrity and subrogation solutions. They partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors. At Katch, they’re building a fast-growing team that thrives in a startup environment.
Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues.
Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
Truist is a purpose-driven financial services company formed by the historic merger of equals of BB&T and SunTrust. They serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, their purpose is to inspire and build better lives and communities, meeting client needs, empowering teammates, and lifting up communities.
Owning the solution design for complex projects considering scalability and user adoption.
Collaborating on discovery with Sales, Marketing, and Enablement teams to architect technical solutions.
Defining and evolving best practices around conversation intelligence and sales engagement across the revenue stack.
Go Nimbly wants to be a global thought leader in the RevOps space by developing a badass brand built through innovative work created by individuals with growth mindsets. As a fully remote company, we are a dynamic team that collaborates with top industry professionals.
You'll own the administration of our Identity Provider (JumpCloud), oversee Single Sign-On (SSO) and access governance, and manage the full employee IT lifecycle.
You'll handle backend management of essential internal tools such as the Atlassian Suite (Jira, Confluence), Slack, and Notion.
You'll implement and maintain device policies across Windows and macOS endpoints using JumpCloud, handle software deployment, and support security initiatives.
Finom is a European tech startup headquartered in Amsterdam that aims to revolutionize financial services for entrepreneurs. They have 346M total funding and foster innovation in an inspiring environment where bold ideas thrive.
Own our internal, company-wide AI strategy, building a roadmap that balances quick wins with foundational platform investments.
Supervise the architecture of our internal AI platform, guiding our Engineering Enablement and Data Engineering teams to find the right approach for both Engineering and company-wide AI platform capabilities.
Partner with security/IT/engineering/data on access control, data handling, vendor risk, and policy implementation, making sure that employees have a clear, safe path to experiment and move quickly with AI technologies.
Honeycomb is an observability service defining the future of developer tools. They are a company with over 200 employees and named to Forbes’ America’s Best Startups of 2022 and 2023.
Lead Epic application build, configuration, testing, and optimization efforts.
Analyze workflows and recommend system improvements.
Collaborate with cross-functional teams including clinical, operational, and IT stakeholders.
The Wilshire Group specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets within healthcare. With a track record of aiding over 100 healthcare systems, they value professionalism, efficiency, and adaptability, creating a dynamic and inclusive workplace.
Design and configure Genesys Cloud Workforce Management capabilities.
Participate in Genesys Cloud WFM implementations and rollouts.
Support operational teams through training and knowledge transfer.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises, maintaining a values-driven organization with a culture of relentless performance. They operate in over 25 countries and retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25%.
Own and resolve escalated support tickets across a range of client environments
Troubleshoot everything from workstation issues to network hiccups to cloud weirdness
Support Microsoft 365, Azure, Windows environments, and common business apps
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
Conduct customer presentations on ePlus value proposition.
Develop solution architecture and detailed bills of material.
ePlus believes technology is a people business and delivers solutions that make a real difference. Their team is passionate, skilled, and driven, promoting a culture that values collaboration, innovation, and extraordinary results.