Troubleshoot and resolve technical issues across voice, data, security, and video services for residential and small business customers.
Document interactions, monitor outages, identify root causes, and escalate unresolved issues as needed.
Work scheduled shifts including nights, weekends, and holidays, while adapting to a fast-paced environment.
Lumos provides 100% fiber optic internet to homes and businesses across nine states in the East and Midwest, aiming to close the digital divide. After merging with North State and joining forces with T-Mobile, they continue to grow rapidly with a startup mindset and a focus on customer experience.
Develop customer engagement strategies and coach junior Solutions Architects on use case prioritization.
Influence stakeholders at all levels through complex engagements with the wider cloud ecosystem.
Contribute to Databricks' technical community engagement by leading workshops, seminars, and meet-ups.
Databricks is the data and AI company, providing a unified platform for data, analytics, and AI. More than 10,000 organizations worldwide, including over 50% of the Fortune 500, rely on Databricks, and the company fosters a culture of proactiveness, customer-centricity, and innovation.
Provide professional, friendly, and timely support for Softdocs products, resolving issues and explaining complex concepts simply.
Manage multiple open cases, prioritize effectively, and collaborate with internal teams to solve complex problems.
Interpret application and system logs, stay current on product updates, and suggest improvements for documentation.
Softdocs is a leading provider of cloud-based document management and eForms solutions for education and the public sector. The company is fully remote, people-first, with an average employee tenure over 5 years and values of Candor, Curiosity, Collaboration, Grit, and Inclusivity.
Lead and support project implementations following pre-defined methodology, including configuring the application, training clients, testing, and note taking.
Work closely with Project Management, Implementation Consultants, and Technical Consultants to form a cohesive project team.
Act as a liaison between Cority and clients in all assigned projects and initiatives, establishing project plans and managing timeline milestones.
Cority helps customers see and prevent risks across their operations in real time with an EHS+ platform that converges people, data, and AI agents. With over 40 years of experience, Cority is trusted by more than 1,500 organizations worldwide and has received awards for its strong employee culture and business performance.
Lead execution of assessment and advisory engagements from discovery through executive recommendation.
Analyze findings and synthesize into clear insights, developing target-state recommendations, technology roadmaps, and architecture options.
Facilitate client discovery sessions, stakeholder interviews, and executive workshops, contributing to proposals and opportunity shaping.
Advizex, a Myriad360 company, provides IT solutions across healthcare, education, government, manufacturing, and retail with over 50 years of experience. They are part of a growing portfolio, known for a customer-first philosophy and trusted expertise.
Define and build the integration platform connecting Defcon AI software to the broader logistics C2 ecosystem.
Design and implement bidirectional data layers, common data models, and production-grade adapters for government environments.
Architect data flows across multiple classification levels and ensure reliable synchronization in DDIL environments.
Defcon AI leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems. They offer a fully remote, results-based environment and are an equal opportunity employer.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system, escalate when needed, and ensure timely resolution.
Pursue training and certifications to invest in your ongoing development.
DYOPATH is an IT service company known for its L.O.V.E. philosophy—Living Our Values Every Day. They have an award-winning culture with a collaborative, upbeat environment and invest in employee growth through certifications and career paths.
Assist in gathering requirements and assessing content authoring needs for projects.
Select templates, components, and modules, adding and editing content like copy, images, video, and SEO metadata.
Manage assets within Adobe Digital Asset Manager and provide detailed authoring documentation.
Nortal is a digital transformation company that delivers complex solutions for global enterprises and the public sector. With over 25 years of experience, they have a remote LATAM team that values autonomy, open communication, and diversity.
Execute installation, commissioning, startup, and infrastructure validation activities for modular data center deployments.
Troubleshoot infrastructure issues across power, cooling, controls, monitoring, and network-connected systems.
Partner with Senior Deployment Engineers, Engineering, Manufacturing, Supply Chain, and Customer Operations teams during deployment execution.
Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. With nearly half a billion dollars in funding from top investors such as Microsoft, Founders Fund, and BlackRock, Armada is backed by collaborations including NVIDIA and Palantir.
Ensure accurate documentation of the Fixed Services product portfolio in inventory tools based on project low-level design.
Maintain service and network data by creating and updating low-level configurations in inventory systems according to internal routing guidelines.
Collaborate with Regional Technical Managers and support both high-level and low-level design activities for projects like TDM/VoIP implementations.
Tieto Tech Consulting is an IT services and consulting company. They have a decade-long partnership with BICS, a global telecommunication enabler, and their Tieto-BICS team has been growing since 2010, offering long-term growth opportunities.