Provide hands-on technical support and troubleshooting for M365 incident and task tickets including P1 through P4 issues.
Monitor M365 services, OneDrive features, Dataverse environments, and platform performance while supporting configuration and maintenance.
Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation.
ARSIEM Corporation provides support to multiple agencies across the United States Government with reliable and cutting-edge technical solutions. The company has an experienced workforce of qualified professionals committed to fostering proven partnerships with government clients.
Provide Tier 1 IT support by troubleshooting hardware, software, SaaS applications, account access issues, and collaboration tools.
Manage end-to-end onboarding and offboarding processes, including account provisioning, access control, and device setup.
Oversee IT hardware lifecycle management, including inventory tracking, deployment, recovery, and asset record accuracy.
Our partner is looking for an IT Support Specialist based in the United States. You will join a fast-paced, mission-driven technology environment where reliable IT operations are essential to enabling highly distributed teams working across complex, security-sensitive environments.
Serve as primary IT contact, handling hardware/software support, account management, and remote troubleshooting for a remote-first team.
Assist with compliance evidence collection and control testing for SOC 2, GDPR, and PCI obligations.
Maintain accurate audit-ready records, asset inventory, and documentation while supporting off-hours maintenance and small projects.
Velora unifies Aplos, Raisely, and Keela to help nonprofits thrive with fundraising, donor management, and financial tracking. We serve over 15,000 nonprofits globally and operate as a remote-first team with a mission to make nonprofit work easier and more impactful.
Design and build integrations between AI platforms and corporate business systems, including API development and workflow automation.
Manage GCP resources supporting the AI environment, including APIs, billing, and access controls.
Partner with Enterprise Security to support secure AI-assisted application development ("vibe coding") processes.
Iterable is the leading AI-powered customer engagement platform that helps brands like Redfin and SeatGeek create personalized experiences. With nearly 1,200 brands across 50+ countries, the company fosters a culture of innovation, collaboration, and inclusion, and has been recognized as one of Inc's Best Workplaces.
Define and lead the company's IT strategy, creating a 12–24 month roadmap aligned with business priorities and growth plans.
Establish accountability and process discipline across the organization, driving adoption of standards and controls.
Partner with leadership to identify risks and opportunities, and drive a company-wide tooling strategy that is scalable and cost-effective.
Tekmetric is the all-in-one cloud platform for auto repair shops, simplifying operations so shop owners can focus on service and growth. Founded in 2017 in Houston, the company has grown from a single shop's vision to an industry leader with a community-driven, values-first culture.
Bridge the gap between business needs and technological solutions as the first Enterprise Application Management hire.
Evaluate business processes through a data-driven lens to ensure application portfolio operations are lean and scalable.
Manage and rationalize the company application portfolio and support vendor renewal processes.
Iterable is the leading AI-powered customer engagement platform helping brands like Redfin and Priceline create personalized experiences at scale. With nearly 1,200 brands across 50+ countries and offices in San Francisco, New York, Denver, London, and Lisbon, they foster a culture of innovation, collaboration, and inclusion.
Lead pre-sales activities and develop SOW documentation for OTM solutions.
Design and deliver technical architectures aligned with ServiceNow standards and best practices.
Mentor delivery team members and build relationships with stakeholders to drive customer success.
ServiceNow is an AI platform for business reinvention, serving 85% of the Fortune 500 to work smarter. Founded by Fred Luddy, it has a large global workforce and fosters an AI-native culture where technology and talent combine.
Configure, develop, and support NICE CXone contact center solutions.
Focus on scripting, call flow design, and system optimization.
Work with business and technical teams to ensure efficient routing and high system performance.
The Ohio State University is a top-20 public university with leading academic health centers. The university employs a large and diverse team dedicated to education, research, and healthcare, fostering a strong sense of community and commitment to excellence.
Assist with commissioning documentation turnover packages and perform Factory Acceptance Testing on control panels.
Troubleshoot and configure PLCs, HMI graphics, servers, and plant networks during commissioning of renewable energy assets.
Support mechanical and control system troubleshooting, pressure testing, and plant performance testing at project sites.
Ameresco, Inc. is a leading energy solutions provider helping customers reduce costs, enhance resilience, and decarbonize to net zero. This role is aligned to Neogenyx Fuels LLC, a joint venture majority-owned by Ameresco, which is responsible for all employment terms.
Own the administration and architecture of Kustomer (CRM), telephony stack, and all agent communication channels.
Build and evolve AI tooling to enhance frontline agent performance and efficiency.
Continuously improve system health and tooling to elevate both agent and customer experiences.
Novo is a financial technology company focused on providing digital banking services to small businesses. They are a growing company that values innovation and operational excellence.