Provides on-site and remote technical support for hardware, software, and Apple/Mac OS issues.
Maintains user accounts, troubleshoots systems, and coordinates with third-party vendors.
Supports executive and financial customers, monitoring help desk tickets to meet service level agreements.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. As a US Cisco Global Gold Certified Partner with headquarters in London and New York, the company values diversity and inclusion, fostering a collaborative work environment.
Answer customer questions about the product across a wide range of topics.
Write and update knowledge base content, including troubleshooting guides and feature explainers.
Use Centralize daily, provide feedback, and help shape the roadmap while collaborating with engineering.
Centralize builds a relationship intelligence platform for enterprise revenue teams, replacing the CRM. We're a Series A startup with $18M+ funding, growing 5x year-over-year, backed by NEA and Salesforce Ventures.
Provide oversight and technical support for the building automation system controlling physical plants.
Perform complex network and hardware troubleshooting, repairs, and programming with minimal supervision.
Work with contractors to add new spaces and ensure proper programming and naming conventions.
Saint Luke's Health System is a network of 18 hospitals and campuses across the Kansas City region, offering comprehensive healthcare services including home care, hospice, behavioral health, and physician practices. With a large team of employees, they value their staff and encourage internal growth and development.
Own end-to-end build of Gainsight CSP playbooks from requirements gathering through configuration, testing, and launch.
Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners.
Establish and enforce build quality standards and monitor live playbooks for breakage or logic drift.
AlphaSense is a market intelligence and search platform built on proven AI that helps sophisticated companies remove uncertainty from decision-making. With over 2,000 employees and 6,000 enterprise customers including a majority of the S&P 500, AlphaSense fosters a collaborative and innovative culture.
Administer and support cloud infrastructure across AWS and GCP, including storage, rightsizing, monitoring, and lifecycle management.
Support identity and access management across Entra ID and AWS, including SSO, MFA, Enterprise Applications, and third-party provisioning.
Administer Microsoft Active Directory, Microsoft 365, Google Workspace, and manage devices with Intune, serving as an escalation point for incidents.
Edmentum is a tech-enabled learning solutions company dedicated to creating innovative, proven learning technology that ignites student potential. As a Remote First organization, we foster a culture of excellence, innovation, and customer satisfaction, committed to supporting educators and students.
Resolve advanced technical support cases for Lexware products that reach the second level via hotline, email, or remote support.
Document solutions in our ticketing system and collaborate with third-level support for in-depth error analysis.
Provide expert assistance to our customers, ensuring clear communication and systematic problem-solving.
Haufe-Lexware is a leading provider of business software and professional digital media. With a strong team and a focus on innovation, we foster a collaborative culture that values expertise and customer success.
Monitor and diagnose infrastructure issues, responding to alerts independently or with DevOps support.
Create and improve monitoring rules and perform basic DevOps tasks.
Document all processes and collaborate with global teams.
airSlate is a global SaaS technology company developing no-code workflow automation, electronic signature, and document management solutions. With over hundreds of millions of users and more than one million customers worldwide, the company operates in over 20 countries with a team of diverse professionals.
Design, develop, and implement system integrations using APIs, middleware, and data interfaces.
Collaborate with IT, digital, and business teams to support system enhancements and ensure data accuracy.
Maintain technical documentation and support testing, deployment, and post-implementation activities.
Assystem accelerates the global energy transition by combining engineering expertise with digital technologies. With 7,000 employees across 12 countries, they work on low-carbon electricity projects including nuclear, renewables, and energy grids.
Process user provisioning requests for Oracle Health (Cerner Millennium) and ensure accurate access via service records and system validation.
Maintain request tracking, follow SOPs, and escalate issues to leadership as needed.
Collaborate with stakeholders to resolve access issues and provide professional customer support.
Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business that helps government leaders achieve their mission by designing creative products and programs. The company is small but positioned for rapid growth, with a team that is fun, passionate, bold, and creative, living their mission to inspire people and make a lasting impact.
Document systems, support new locations, and provide end-user guidance on security and tools.
Whip provides technology support services for automotive and collision repair operations. It engages independent contractors for IT services and operates in a fast-paced, growing environment.