Provide world-class technical support to hosting customers via live chat and ticket-based support, resolving WordPress and server issues.
Diagnose and resolve hosting issues like DNS, SSL, MySQL, and Linux command-line problems to ensure first-contact resolution.
Meet KPIs including CSAT, AHT, and QA scores while managing multiple concurrent chats in a fast-paced, fully remote environment.
LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. We have a large team of skilled professionals committed to delivering high-quality technical, operational, and back-office support.
Oversee server and network infrastructure including Unix OS, Cisco equipment, and cloud environments (AWS, GCP).
Troubleshoot complex network and systems issues, including multicast routing, latency, and packet capture.
Provide mentorship to junior engineers and collaborate with teams to ensure high availability and performance.
dxFeed delivers accurate, real-time market data to buy-side and sell-side firms worldwide. As part of the Deverepts group, they offer a flexible, modern work environment with benefits like remote work and wellness days.
Oversee daily team operations, manage workload distribution, and serve as an escalation point for complex client issues.
Coach team members through monthly 1-on-1 sessions, conduct root cause analysis, and foster accountability.
Maintain service board hygiene, review completed work, and attend weekly leadership meetings.
Intelligent Technical Solutions is an IT services company providing managed support and cybersecurity. They emphasize a culture of core values, leadership behaviors, and a customer-first mindset, with a team-based environment.
Directly contribute to operational success by owning evaluation, deployment, and operationalization of tools and technologies that enable all teams.
Manage digital and physical assets, assist with procurement of new tools and technologies, and help with cloud infrastructure, security, and compliance.
Serve as the go-to person for access, configuration, and support of tools used across the company, including SaaS and deployed systems.
Bitwarden is the trusted identity security leader for millions of users worldwide, empowering secure management and sharing of sensitive information. The company is headquartered in Santa Barbara, California with team members located across the globe, fostering a diverse and talented remote team.
Partner with clients to deploy Salesforce solutions by configuring, testing, and supporting go-live activities.
Gather business requirements through discovery sessions and create project documentation and training materials.
Collaborate with internal teams and clients to ensure successful project delivery and post-implementation support.
ListEngage delivers digital transformation through Salesforce solutions, serving over 3,000 customers globally with Summit status. The company has a small team of about 150 Engagers and emphasizes a collaborative culture that values talent and teamwork.
Deliver and manage implementations of PTC Windchill suite, ensuring projects are completed on time and within budget.
Install, configure, rehost, and upgrade Windchill solutions while translating business requirements into system configurations.
Provide technical support and mentoring to clients, maintaining clear communication and serving as a trusted advisor.
EAC Product Development Solutions transforms how companies design, manufacture, connect to, and service their products. With over 29 years of industry leadership, our experts guide companies to optimize technology, systems, people, and processes for long-term success.
Design, deploy, maintain, and optimize resilient infrastructure for Oracle Utilities environments.
Perform root-cause analysis and troubleshooting for system performance, security, and network connectivity issues.
Provide on-call support and communicate technical plans clearly to both technical and non-technical stakeholders.
This is a partner company seeking an Infrastructure Engineer to support Oracle Utilities environments for North American clients. The company emphasizes reliability, independence, and technical excellence in a fully remote setting.
Analyze CRM data to identify trends and insights that inform business decisions.
Manage and optimize CRM workflows, focusing on Salesforce Service Cloud.
Collaborate with customer experience teams to improve tooling and system efficiency.
Our partner is a company focused on improving systems for exceptional customer experiences. They are committed to empathy, operational excellence, and continuous improvement, though specific size and culture details are not provided in this posting.
Lead solution architecture and platform design for ServiceNow implementations and transformation initiatives.
Translate business and technical requirements into scalable solution designs and governance recommendations.
Partner with customers and delivery teams to ensure architectural decisions support long-term platform health.
Norseman Services is a boutique ServiceNow consultancy that provides mission-grade delivery for federal agencies, healthcare organizations, and regulated enterprises. Backed by a $350 million defense and technology enterprise, it combines federal rigor with a responsive, senior-led team.
Lead the IT SOX program, focusing on ITGC controls remediation and integration to ensure compliance.
Partner with IT and business teams to design, develop, and test internal controls while identifying process improvements.
Drive audit readiness, remediate control gaps, and maintain an effective control environment in a fast-paced setting.
HealthEquity empowers healthcare consumers to save and improve lives through HSA solutions and health spending accounts. The company is a growing, public organization with a culture of integrity and collaboration.