Own the technical support journey for North American customers, handling bug reports, reproductions, and escalations in close collaboration with engineering.
Automate repetitive support tasks using AI tools like Fin, Intercom, n8n, and Notion, focusing on scaling operations rather than manual ticket-by-ticket work.
Deliver product support including SSO/SCIM setup, integration activation, and customer enablement to reduce dependency on direct support over time.
TheyDo is an AI-powered journey management platform that helps large enterprises like Ford, Cisco, and Lufthansa align around customer-centricity. The fully remote company has over 100 employees across 27 countries and is backed by $50M from top-tier investors, with a culture that is customer-led and people-first.
Design, deploy, and manage internal data platforms and production environments for multiple web services.
Collaborate with teams to architect technical solutions and ensure optimal service capacity and security.
Develop core product features around cloud services and Linux integration.
Dataiku is the platform for AI success, providing an enterprise orchestration layer for building, deploying, and governing AI. They support leading companies in operationalizing AI, with a focus on collaboration and control across multi-vendor environments.
Monitor and troubleshoot systems, networks, and applications to ensure optimal performance and availability.
Perform system administration tasks including server configuration, maintenance, and upgrades.
Collaborate with vendors and recommend new technologies to improve system performance and scalability.
Ocrolus builds an AI workflow and analytics platform for lenders, processing nearly one million credit applications monthly with over 99% accuracy. Trusted by over 400 customers, the company is a fast-growing, remote-first team valuing empathy, curiosity, humility, and ownership.
Supports validation, testing, and documentation of large-scale fiber optic installations.
Performs OLTS and OTDR testing and ensures compliance with project specifications.
Coordinates with field teams to troubleshoot and resolve fiber performance issues.
National Technologies is a premier turnkey installer of fiber optic and data center infrastructure. It is a tight-knit organization with an open door culture that encourages professional growth.
Develop, configure, code, test, and enhance complex enterprise applications on IBM i and hybrid platforms.
Troubleshoot and resolve issues, lead projects, and conduct code reviews to ensure quality.
Provide technical guidance, mentor junior analysts, and participate in Agile ceremonies.
The employer is a partner company managing IT applications and security. They offer a fully remote environment and comprehensive benefits including medical, dental, and retirement plans.
Design, develop, and support SAP BRIM technical solutions across SOM, CI, CC, and FI-CA.
Develop custom ABAP enhancements, interfaces, and OData services for billing and revenue processes.
Collaborate with architects and functional consultants on large-scale SAP transformation initiatives.
Jobgether uses AI-powered matching to connect candidates with job opportunities. They operate as a platform that partners with companies to manage applications and hiring processes.
Provide technical support for CICS Transaction Server and OEM software in enterprise z/OS environments.
Fulfill customer service requests and resolve technical issues while maintaining high service standards.
Support 24/7/365 operations, including on-call coverage, weekends, and customer migrations.
Our partner is a company that provides critical technical support for enterprise mainframe environments. They are a collaborative, client-facing organization with a focus on security and IT, offering remote flexibility and a culture of teamwork.
Design, deploy, and optimize AWS cloud environments for clients, using infrastructure-as-code, CI/CD, and automation.
Troubleshoot infrastructure issues, improve performance and costs, and apply security best practices.
Advise clients on cloud architecture and implementation, collaborating with engineering teams.
Our partner is a company that provides AWS cloud solutions for diverse client needs, focusing on designing, deploying, and optimizing cloud environments. The company offers a dynamic, technology-focused environment with opportunities to work across modern AWS services, and the culture emphasizes collaboration, security, and continuous learning.
Lead the migration of a SaaS marketing website to HubSpot CMS, including architecture, content, forms, and responsive design.
Configure and optimize HubSpot Marketing, Sales, and Service Hubs, including migrating from Freshdesk to Service Hub Pro.
Implement SEO best practices and integrate CRM automation for reliable data flows and scalable platform setup.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective, fair review processes. They use technology to identify top-fitting candidates and share shortlists directly with employers.
Design and implement enterprise content management solutions using Hyland OnBase and Perceptive Content.
Configure document types, workflows, and retention policies, and perform system upgrades and migrations.
Integrate Hyland solutions with platforms like Ellucian Banner, PeopleSoft, Workday, and Salesforce.
Talentus Global is a U.S. company with a strong presence in LATAM and across 20+ countries, offering near-shore BPO services like smart-sourcing, managed IT, and ERP/CRM solutions. They have an entrepreneurial, multicultural team and work with top-tier U.S. clients.