Lead end-to-end transition of SCM, CMDB, and ITOM workstreams onto the ESOM contract.
Serve as primary point of contact for VA leadership, managing schedule, risk, and cross-functional coordination.
Develop and maintain integrated project schedule, track milestones, and manage scope changes.
IT Concepts dba Kentro is a technology solutions company that supports federal government missions, holding ISO certifications and CMMI ratings. They are a community of experts focused on teamwork and professional development, with recognition as a fast-growing company and a best place to work.
Own and optimize the Salesforce ecosystem, focusing on CPQ, automation, and system integrity.
Design automation, manage CPQ for revenue generation, and partner with Sales, Finance, and Operations.
Support integrations, reporting, and emerging capabilities like AI and Agentforce.
DYOPATH provides IT services and solutions to businesses, focusing on scalable systems and revenue enablement. The company is a growing organization with a collaborative culture that values innovation and growth.
Analyze 3D CT reconstructions for transcatheter mitral and tricuspid valve therapy case planning to ensure optimal anatomical measurements for device implantation.
Provide comprehensive imaging reports and train field teams and healthcare providers on CT acquisition and interpretation for procedural success.
Track case planning processes across multiple platforms, identify gaps and recommend improvements, and support quality assurance for the commercial team.
Edwards Lifesciences is a global leader in patient-focused medical innovations for structural heart disease and critical care monitoring. With a strong commitment to improving patient lives, the company employs thousands worldwide and fosters a collaborative, patient-centered culture.
Manage a distributed team of 4 IT support specialists across time zones, setting performance expectations and escalation protocols.
Drive support metrics improvement (MTTR, SLA, CSAT) and implement automation and AI tools to reduce manual workload.
Own the full IT employee lifecycle including onboarding, offboarding, hardware management, and proactive support operations.
Dragos is a market leader in ICS/OT Cybersecurity, dedicated to arming customers with technology, threat intelligence, and services to protect industrial systems. They are a remote-first culture with operations in North America, Europe, the Middle East, and APAC, and seek mission-oriented teammates who embody authenticity, transparency, and trust.
Work closely with customers to operationalize and maintain the Tanium Platform, solving complex technical issues.
Identify opportunities for customers to gain greater value from the platform and direct tier 3 support cases.
Contribute to daily health-checks, document best practices, and provide technical direction to customer IT staff.
Tanium is the Autonomous IT company, driven by AI and real-time endpoint intelligence to empower IT and security teams. They are a global organization recognized on the Forbes Cloud 100 list for ten consecutive years, emphasizing collaboration, respect, and diversity.
Analyze existing IT service performance metrics and establish baseline team-level metrics.
Define standardized IT operations metrics and dashboards for consistent measurement.
Partner with leadership to align metrics with business outcomes and drive operational improvements.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. They reach over 170 million people worldwide using an AI-native platform.
Plan, operate, and develop redundant network landscapes including Office, Data Center, and WLAN.
Manage Check Point firewalls and routing/switching environments (Cisco, Juniper) with high-availability configurations.
Provide second and third-level support, proactively troubleshoot issues, and oversee the entire network lifecycle.
Inetum Polska is part of the global Inetum Group, driving digital transformation for businesses and public institutions with a range of IT services. It operates in 19 countries, employs over 28,000 professionals, and fosters a diverse, inclusive work environment with support for employee development.
Consult with clients to understand their employee health management needs and develop tailored deployment strategies.
Configure software and direct analysts to ensure accurate setup according to client requirements.
Provide comprehensive training and act as a trusted advisor to support client proficiency and long-term relationships.
Medical Informatics Engineering provides web-based health information technology solutions for hospitals, physician practices, and other healthcare entities. Founded in 1995, the company serves a global client base and fosters a culture of innovation, teamwork, and growth.
Lead the AI Services practice, owning vision, strategy, and P&L for revenue-generating AI-powered ITSM solutions.
Serve as executive-level AI advisor to clients, engaging C-suite to assess maturity and co-create AI-driven ITSM roadmaps.
Oversee architecture and delivery of ServiceNow AI solutions, including Now Assist, Virtual Agent, and Predictive Intelligence, ensuring best-practice implementation.
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand. With over $200 million in annual revenue and team members globally, Toptal is the world's largest fully remote workforce, fostering innovation, social interaction, and fun.
Act as a senior escalation point for technical incidents, supporting clients and internal teams with complex issues related to trading workflows and system integrations.
Lead incident management activities, ensuring timely resolution within SLA frameworks, and maintain knowledge base content and support tools.
Collaborate with development, service management, and external stakeholders to drive continuous improvement and operational excellence in electronic trading systems.
Our partner provides high-touch customer support and complex financial trading technology, ensuring the stability and performance of mission-critical electronic trading systems. The company operates in a fast-paced, SLA-driven, and highly collaborative environment with a strong emphasis on operational excellence.