The business system analyst is responsible for solving business problems, business architecture, process optimization, business rules, business cases, and business requirements. Formulates and defines systems scope and objectives based on user needs and a thorough understanding of business systems and industry requirements. Under general supervision, formulate and define system scope and objectives through research, analysis of business and user needs, and documentation of requirements.
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- Develop and configure ServiceNow IRM/GRC applications.
- Implement automation, integrations, and Reporting/Performance Analytics.
- Optimize and enhance existing GRC implementations for performance and scalability.
- Design, implement, and maintain system integrations using HL7, FHIR, DICOM, APIs, and related standards.
- Support data exchange between PACS, RIS, EHR, dictation/voice recognition systems, and other clinical applications.
- Configure, test, and troubleshoot integration interfaces to ensure accurate data mapping, formatting, and transmission.
- Guide new customers through implementation journey.
- Manage end-to-end onboarding projects.
- Act as a trusted partner to stakeholders.
As an Integration Support Engineer, provide expert guidance and troubleshoot issues to empower users. Foster positive relationships with clients and contribute to their success. Maintain detailed documentation and develop tutorials for technical and non-technical audiences.
As an IT Administrator, the role involves system upgrades and onboarding new employees. You will also troubleshoot hardware and train users to optimize productivity. This position also requires collaboration with global IT teams to implement best practices, maintain security standards, and support ongoing technology initiatives.
- Lead Workday HCM implementations, coordinating with internal and external teams.
- Develop project plans, timelines, and resource allocation strategies.
- Manage budgets, monitor resource utilization, and ensure knowledge transfer.
Troubleshoot complex technical issues and manage Linux and cloud environments. Collaborate with engineering teams to drive solutions and maintain operational stability. Provide support for SaaS platforms, including authentication and secure access workflows.
Lead the implementation of software solutions for clients, focusing on property tax systems. Manage client data, identify implementation challenges, and ensure successful translation of requirements into actionable solutions. Collaborate with cross-functional teams and actively problem-solve to resolve software gaps.
- Delivers Tier 2 technical support for desktops, software, and peripheral devices across diverse locations.
- Responds to support requests via in-person, remote, and digital channels, resolving issues efficiently.
- Maintains accurate documentation of technical issues, solutions, and knowledge base articles.