Remote Information technology Jobs

Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.

Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution. Build, develop, and mentor a high-performing technical organization. Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency.

• Manage IT services and resolve complex technical issues for end users.
• Support video/audio conferencing technologies for onsite and remote events.
• Manage IT assets, deployments, and access management, contributing to governance and compliance.

• Manage day-to-day IT needs, including device setup, troubleshooting, and software provisioning.
• Lead and coordinate all aspects of our SOC 2 readiness and audit process.
• Own identity and access management (IAM) across all systems and tools.

• Lead and enhance IT operations across global teams.
• Manage a distributed Tier 1 support team.
• Maintain enterprise-grade IT infrastructure.

• Create and maintain technical solutions for system implementations, upgrades, and enhancements.
• Contribute to the development of Object-Oriented system designs.
• Participate in validation of test cases / developed solution.

• Provide architectural guidance, technical governance, and best practices to customers.
• Align ServiceNow solutions with business strategy by building strong relationships with customer technical and business leaders.
• Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.

Resolve IT issues for internal users through onsite and remote support. Lead onboarding and offboarding activities end to end. Independently diagnose and solve computer software and hardware problems.

• Serve as a primary escalation point for complex support issues.
• Troubleshoot and resolve advanced hardware, software, application, and network-related issues.
• Document solutions and create internal knowledge base articles to support team learning and self-service.

Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows. Define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards. Collaborate with business units, product owners, and developers to translate business needs into technical solutions.