Provide Level 2 technical support, troubleshooting complex issues across diverse customer environments.
Manage service tickets, prioritize incidents, and ensure timely resolution or escalation.
Maintain detailed documentation and collaborate with customers and colleagues to ensure service continuity.
Dijital Team is an established Australian technology and managed services provider. It delivers comprehensive technology solutions and fosters a collaborative culture focused on employee development and innovation.
Provide day-to-day functional support for US-based clients using Sage Intacct, resolving issues and optimizing system configurations.
Collaborate with US-based teams during overlapping business hours to ensure timely resolution of support tickets and enhancement requests.
Assist with data analysis, testing, and documentation to support client deliverables and system integrity.
CrossCountry Consulting is a rapidly growing Technology Enablement practice that helps clients build strong foundations for future success. The firm is globally connected, learning-focused, and values contributions, growth, and employee voices.
Define and govern target-state enterprise architecture for healthcare supply chain and logistics ecosystem, focusing on modernization, integration, and cybersecurity.
Design secure, scalable integration platforms and lead phased legacy application modernization while ensuring operational continuity.
Architect next-generation AI-powered solutions and intelligent automation to improve operational efficiency and decision-making.
Jobgether uses AI-powered matching to connect candidates with hiring companies, ensuring fast and objective application reviews. They offer a supportive remote working environment with career development opportunities.
Administer phone extensions, voicemail, call queues, and automated greetings.
Troubleshoot phone system issues and coordinate with vendors and internal teams.
Manage call recording access and system programming for reliability.
Connection is a leading provider of IT solutions, helping organizations leverage technology to achieve business goals. As a top VAR, the company employs a diverse team with a focus on innovation, collaboration, and supporting customers through hardware, software, cloud, and services.
Investigate and resolve clinical application and imaging workflow issues using knowledge of PACS, DICOM, HL7, and diagnostic tools.
Serve as primary operational contact for assigned customers, providing updates and maintaining case accountability.
Execute test cases for fixes, upgrades, or configuration changes and support implementations and post-change checks.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations worldwide. With nearly 4,000 employees, Hyland fosters an employee-centric culture focused on career development, wellbeing, and community engagement.
Drive medium- to high-complexity technology projects from initiation through implementation, with clear ownership of commitments and measurable success criteria.
Enable technical delivery and business readiness by coordinating stakeholders, vendors, and cross-functional dependencies.
Use approved AI tools and automation to improve PMO effectiveness, reduce manual effort, and simplify project administration.
Maintain and administer Oracle on Solaris and Linux systems.
Serve as lead specialist on Solaris issues and coordinate team efforts.
Develop and maintain procedures for backups, recovery, and diagnostics.
DMI is a leading provider of digital services and technology solutions, supporting public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions.
Serve as a trusted advisor for Ellucian Colleague Finance implementations, upgrades, and optimization.
Analyze financial processes across general ledger, budgeting, purchasing, AP/AR, and reporting to improve efficiency and data integrity.
Lead discovery sessions, training, and documentation while troubleshooting system issues and collaborating with technical teams.
This partner organization helps colleges and universities optimize their financial operations through Ellucian Colleague Finance implementations, process improvement, and strategic consulting. Their work environment is fully remote, collaborative, and client-focused, valuing professional expertise and continuous improvement.
Provide remote IT support through a shared inbound call queue, assisting users across multiple clients with a broad range of technical issues.
Work across technologies and support needs, developing a well-rounded skill set that supports continued growth within Atlas Technica.
Manage support queries using a ticketing system while adhering to strict change control procedures.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, it is a rapidly growing, collaborative organization that values ownership, execution, growth, and camaraderie.
Provide first-line IT support via Jira and Slack, resolving everyday issues for a global remote team.
Manage accounts, access, and MFA setup, and troubleshoot Windows/macOS hardware and software.
Escalate complex tickets, support onboarding/offboarding, and maintain documentation.
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