Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers.
Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations.
Handle live incidents end-to-end, performing root cause analysis and turning noisy reports into validated, high-signal work for Engineering.
We operate a marketplace connecting healthcare professionals with workplaces in need, enabling financial stability and essential care for millions. We're a remote-first team of over 1,000, profitable since 2022, and leaders in Long-Term Care staffing.
Architect, implement, and maintain endpoint management platforms and services for Bungie employees and development teams.
Own and improve the lifecycle of endpoints from provisioning to retirement, with a focus on secure, reliable, and scalable systems.
Partner with Information Security and Studio IT Support to balance security, usability, and operational needs.
Bungie is a video game developer known for creating world-class games and iconic franchises. As part of Sony Interactive Entertainment, it operates within a dynamic technology company and entertainment leader serving over 100 million people.
Administer and maintain on-premises Splunk Enterprise environment for an international client.
Manage user provisioning, access, and troubleshooting to ensure reliable day-to-day operations.
Act as Splunk subject matter expert, collaborate with stakeholders, and contribute to technical discussions.
We are a global technology partner connecting top talent with high-impact projects across North America and beyond. We specialize in Staff Augmentation and product development, and we empower professionals in a remote-first, people-first culture.
Deliver expert-level technical support for Slide's BCDR product suite.
Lead troubleshooting for complex issues related to backup, recovery, virtualization, storage, and networking.
Collaborate with engineering and product teams to drive continuous improvement.
Slide is a modern, security-first Business Continuity Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). Led by industry veterans, it delivers a high-performance platform free from legacy technical debt.
Lead enterprise technology portfolio planning, governance, and delivery to drive business outcomes.
Develop and coach delivery leaders, including Principal Scrum Masters and IT Project Managers.
Partner with Finance for capital planning and budgeting, and establish scalable delivery practices.
WelbeHealth serves vulnerable seniors with community-based care, focusing on shared intention and pioneering spirit. They cultivate a culture of care and inclusion, offering competitive benefits and a mission-driven environment.
Own day-to-day IT operations, including device lifecycle, SaaS admin, and helpdesk.
Partner with Compliance & Security Director to maintain SOC 2 readiness and audits.
Reduce vulnerabilities, maintain IT policies, and leverage AI automation.
DataKind designs scalable data science and AI tools for social impact, tackling challenges in health, climate, and education. They are a small, growing remote team with a people-first culture.
Design and own core components of the AWS environment supporting data science products, setting standards for infrastructure changes and AI agent interactions.
Build self-service CI/CD pipelines and automated triggers so scientists can ship models to production without hand-holding.
Maintain security, compliance, and reliability of cloud environments while shaping the platform roadmap to unblock scientists.
Penguin Random House is the leading trade book publisher in North America, the UK, and many other regions, publishing across all genres and age groups. It operates nearly 300 publishing brands and imprints, fostering a diverse and innovative global community.
Lead implementation and configuration of Oracle Cloud Infrastructure compute, storage, networking, and database services.
Engage directly with clients to gather requirements, design solutions, and deliver end-to-end consulting engagements.
Troubleshoot cloud incidents, optimize performance, and implement security controls aligned with compliance needs.
Our partner is a technology consulting firm specializing in Oracle Cloud Infrastructure solutions for enterprise clients. The company operates with a remote-first culture and focuses on delivering secure, scalable cloud infrastructure.
Lead technical deployment of 1Password's enterprise product suite for large customers.
Partner with Project Managers and Solutions Architects to drive successful implementations.
Develop AI-powered workflows and automation to scale impact and improve customer outcomes.
1Password provides enterprise password management, Unified Access Management, and security solutions trusted by over 180,000 businesses. The company has surpassed $500M in ARR and is known for a human-centric, collaborative remote-first culture.
Provide omnichannel technical support for laptops, desktops, mobile devices, and client applications.
Deliver first-contact resolution for common IT requests such as password resets and account access.
Manage ticket lifecycle by logging, prioritizing, tracking, and closing tickets according to SOPs.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of over 600 skilled tech professionals based in Latin America, they help U.S. companies achieve digital transformation goals through top-tier technology solutions.