Tackle complex customer issues spanning multiple systems, collaborating across Product, Engineering, and Customer Success.
Lead cross-functional incident response, root cause analysis, and develop high-quality documentation and runbooks.
Analyze recurring issues to advocate for product improvements and contribute to automation and knowledge-sharing initiatives.
Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.
Serve as the primary technical point of contact for mid-to-upper-market customers, providing proactive guidance on AI-powered features and platform analytics.
Partner with CSMs, Account Executives, and Product teams to drive customer retention and expansion through regular meetings and strategic counsel.
Manage customer expectations and identify product enhancements based on feedback and usage patterns.
Highspot pioneers sales enablement software to transform how companies increase sales productivity. They are committed to building breakthrough software with a focus on equitable workspaces and a culture of belonging, empowering employees to be agents of change.
Provide advanced Tier 2 technical support for escalated issues, including macOS, networking, Google Workspace, and Microsoft 365.
Manage user onboarding, device setup, MDM tools like Jamf or Intune, and coordinate laptop logistics.
Act as the main client-facing point of contact, communicating solutions clearly and owning the full ticket lifecycle.
Solvo Global is a company that provides tech solutions in modern, fast-paced environments. They are a growing organization with a focus on remote work and startup culture, emphasizing high-quality client experience.
Lead strategy and execution of technical services across EMEA region
Collaborate with cross-functional teams to ensure quality and timeliness of customer deliveries
Manage day-to-day operations of a globally dispersed technical team
FreeBalance provides the FreeBalance Accountability Suite for Public Financial Management reform. The company has a globally dispersed team and values diversity and inclusion.
Serve as the SME Architect and Engineer for the USMC Power Platforms environment.
Design, deploy, and configure enterprise On-Premises Data Gateways for secure data integration.
Support cybersecurity requirements and enable warfighter operations via Power Platforms capabilities.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world's leading mission capability integrator, we deliver trusted solutions to protect our nation and allies, serving every branch of the U.S. armed forces.
Provide strategic direction for the Surveillance and Digital Architecture and Governance workstream, translating technical concepts for diverse audiences.
Manage and develop a team of staff across solutions architecture, data engineering, product development, and informatics.
Advise national public health institutes and ministries on data architecture, digital transformation, and governance to strengthen epidemic preparedness.
Resolve to Save Lives is a global health organization that partners locally and globally to create and scale solutions to the world’s deadliest health threats. Since 2017, we’ve worked with governments and other partners in more than 60 countries, aiming for a future where people live longer, healthier lives.
Work with supply partners to establish and maintain electronic data feeds for business-critical files, ensuring proper data ingestion and integration.
Collaborate with technical teams and business partners to translate requirements into technical specifications and system setup, providing support and training.
Investigate and resolve issues with data feeds, upgrades, and integrations, participating in testing and new system implementations.
Sodexo is a global leader in services that improve Quality of Life, operating in 55 countries and serving over 100 million consumers daily through On-Site Food and FM Services, Benefits & Rewards, and Personal & Home Services. They foster a culture of innovation, efficiency, and excellence, empowering frontline teams to deliver outstanding service and value to clients, customers, and communities.
Provide specialized expertise in macOS workstation imaging, secure baseline configuration, device enrollment, patching, logging, and lifecycle management.
Build and maintain secure macOS workstation images for on-site and remote/virtual desktop infrastructure (VDI) access.
Support automated provisioning and lifecycle management for Apple devices using JAMF Pro and related tooling.
Spry Methods is a technology and cybersecurity solutions provider supporting government and commercial clients. The company culture emphasizes growth initiatives and proposal support with a remote-first approach.
Collaborate with clinics to resolve technical issues and implement Radformation software solutions.
Work with hospital IT departments to install, upgrade, and complete security documentation.
Aid clinical support representatives and troubleshoot internal IT issues as needed.
Radformation transforms cancer clinics by automating and standardizing radiation oncology workflows. They are a fully remote, mission-driven team focused on reducing cancer's global impact.
Provide real-time technical support during patient sessions via phone and chat, troubleshooting connectivity and device issues.
Conduct tablet setup calls for newly enrolled patients, walking them through unboxing, WiFi connection, and app login.
Handle tech callback requests from clinicians and document all interactions in the task management system with clear resolution notes.
Aviary Health is a CMS-approved virtual Intensive Cardiac Rehabilitation (ICR) provider serving thousands of patients nationwide. The company focuses on helping older adults recover from cardiac events through virtual exercise sessions and education, with a culture centered on patient care and technology.