Resolve hardware, software, access issues across all time zones.
Own and manage Google Workspace, Microsoft 365, and the Atlassian suite.
Responsible for IT onboarding and offboarding, provisioning, SSO, and access control.
Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, their platform runs on-premises and in private clouds. They deliver secure messaging, file sharing, workflow automation, and project management. They are a remote-first, open-source company.
Serve as a trusted technical resource for escalated support, infrastructure projects, and client onboarding
Deploy and manage Windows Server environments , including Active Directory, DNS, DHCP, and GPOs
Communicate proactively with clients— troubleshoot issues, set expectations, and build trust
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. They are a people-centered agency with a passion for leaving every person and business in a better position than they found them.
Serve as the initial point of contact for end user inquiries, delivering timely, high-quality support via phone, email, and chat to Care Access frontline staff.
Build and maintain strong, trust-based relationships with end users by demonstrating empathy, active listening, and a deep understanding of their day-to-day workflows and challenges.
Translate technical concepts into clear, practical guidance that enables frontline teams to operate efficiently and confidently.
Care Access aims to improve the future of health for everyone. They bring research and health services to communities by using research locations, mobile clinics and clinicians. They are dedicated to ensuring everyone has the opportunity to understand their health, access care, and contribute to progress.
Evaluate and bring on new AI tools and platforms, assessing fit for the team's workflows, managing setup and configuration, and driving adoption across the product organization.
Solve the IT and security challenges required to deploy AI tools in a healthcare environment, setting up authentication flows, managing access patterns, and ensuring compliance with organizational security standards.
Collaborate across the business—including product, engineering, design, IT, operations, commercial, and leadership teams—to identify workflows that can be accelerated with existing AI capabilities and get those tools running for the team.
Counterpart Health is transforming healthcare and improving patient care with its innovative primary care tool, Counterpart Assistant, which supports Primary Care Physicians (PCPs) to deliver improved outcomes to patients at a lower cost. With a team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.
Own and deliver a seamless global IT onboarding experience including leading IT orientation and ensuring timely equipment provisioning for all new hires
Manage global equipment logistics end-to-end, including vendor coordination (e.g., Firstbase), asset tracking, shipping, and recovery across regions
Administer and support core IT systems including Google Workspace, Okta, Slack, MDM tools (Intune/Iru), and ITSM platforms (Jira Service Management)
Brightwheel is the largest, fastest-growing, and most loved platform in early education. They are trusted by millions of educators and families every day and backed by top investors.
Deliver expert technical support across radiology IT environments.
Ensure seamless healthcare system integration by applying DICOM, HL7, and other interoperability standards.
Maintain data integrity and regulatory compliance by handling sensitive patient information.
Intelerad's medical imaging solutions streamline the flow of information, simplifying complex processes and maximizing efficiencies. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries - they empower healthcare organizations with the speed, scalability, and simplicity needed to increase business performance.
Apply advanced understanding of Workday, ServiceNow, and MS Office.
Conduct thorough research and analysis of system issues.
Ensure timely follow-up, accurate system updates, and high-quality delivery of work.
AECOM is an infrastructure consulting firm, partnering with clients to solve complex challenges and build legacies. They are a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals.
Delivering IT support by responding to Service Requests and Incidents, aiming for 80% first-contact closure.
Troubleshooting computer hardware/software issues and implementing updates.
Developing and maintaining Support Center documentation using Confluence and ServiceNow.
Veolia in North America is a top-ranked environmental company, the country’s largest private water operator and technology and hazardous waste/pollution treatment leader. They offer water, waste, and energy management services to commercial, industrial, healthcare, higher education and municipality customers. Veolia has more than 10,000 employees working at more than 350 locations across North America, and fosters a collaborative and innovative culture.
Define and document target-state architecture for the Network Services domain.
Identify and resolve enterprise DNS conflicts and IPAM-related issues.
Develop standardized configuration templates and architectural guardrails for Voice and SIP services.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.
Lead Service Transition Planning and Coordination to ensure seamless movement from development and engineering into operational acceptance.
Drive Operational Readiness and Acceptance, logging, tracking, and validating Operational Readiness Requirements (ORRs).
Develop and Maintain Transition Documentation, including operational readiness checklists (ORCs), support models, and process artifacts.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted solutions to protect our nation and allies.