Lead, mentor, and develop a team of highly skilled Support Engineers, setting clear expectations and providing regular feedback.
Act as a key escalation point, leading responses to incidents and collaborating cross-functionally to improve customer support and reduce commercial risk.
Identify opportunities to improve the customer experience, build strong business cases, and influence stakeholders to drive positive change.
The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They deliver enterprise software, tailored solutions, and services across technology ecosystems like Atlassian and AWS, employing experts who make change happen from anywhere.
Manage requests and incidents received via phone, email, and ITSM tools.
Log, categorize, diagnose, and resolve support tickets.
Inetum is a European leader in digital services. Its 28,000 consultants and specialists strive to make a digital impact for businesses, public sector entities and society. The company is present in 19 countries and generated sales of 2.5 billion euros in 2023.
Design, implement, manage, and monitor the dedicated High Speed Research Network (HSRN).
Optimize network solutions and improve network performance and security.
Develop tools and processes that can be scaled and shared by IT and NYU faculty researchers.
New York University (NYU) is committed to fostering a diverse and inclusive community. They aim to be among the greenest urban campuses in the country and carbon neutral by 2040.
Manages the planning, design, implementation, and ongoing operation of enterprise technology platforms, including AI-driven capabilities.
Establishes the foundational AI platform, Agent Builder Framework, and enterprise process automation strategy.
Provides leadership to define technology architecture, guide platform engineering, and ensure operational excellence.
Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place.
Work with recent Microsoft technologies in a strong team of professionals.
Strengthen your existing skills and experience supporting the Microsoft Dynamics Partner and ISV Communities.
Enjoy flexible hours and remote work options.
Ciellos is a Microsoft Dynamics 365 technology consulting powerhouse and a Solutions Designated Partner in AI Business Solutions. They operate globally with regional locations in Albania, Brazil, Canada, Denmark, Macedonia, Portugal, Ukraine, and the USA, with almost 200 employees.
Interact with subject matter experts to understand software deliverables.
Research, analyze data, and test software to develop documentation content.
Develop product information with simple and concise English.
Zimperium is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, their AI-driven platform delivers real-time, on-device protection for mobile applications and devices.
Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team.
Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
Conduct workshops and demos for stakeholders and end users.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, they help enterprises deliver on the promise of digital transformation. AHEAD prioritizes creating a culture of belonging where all perspectives and voices are represented, valued, respected, and heard.