Provide first-point-of-contact IT support to internal staff across EMEA via remote channels.
Manage onboarding, offboarding, hardware provisioning, and troubleshooting of IT equipment.
Collaborate with the Corporate IT team to ensure prompt resolution of IT inquiries for a global workforce.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2000 employees worldwide and multiple global offices, we are serious about culture, technology, customers, and not taking ourselves too seriously.
Operate as the NOC’s first point of escalation for any issues raised within or out of shift that need further assistance or feedback.
Ensure NOC shift operations are executed properly and according to pre-defined SLAs.
Manage NOC’s shift schedule including PTO requests and act as focal point for administrative issues.
LivePerson is a global leader in enterprise conversations, providing a Conversational Cloud platform for brands like HSBC and Chipotle. The company powers nearly a billion interactions monthly and fosters an inclusive workplace culture that encourages collaboration and innovation.
Provide second line consultation to independently debug complex security and network problems.
Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues.
Document incident resolutions and develop training programs for advanced troubleshooting and case management.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that secures users, devices, and applications from cyberattacks and data loss. They foster a culture of impact, innovation, and collaboration, with a focus on customer obsession and high-quality execution.
Analyze complex order-to-cash processes and develop future-proof solutions.
Lead workshops to structure requirements and guide SAP projects.
Build your expertise and actively shape the consulting portfolio.
Mindsquare is an IT consulting firm specialized in SAP solutions and digital excellence. They foster a close-knit community of experts with a culture of high standards, personal growth, and mutual support.
Own escalations end-to-end, reproducing, isolating, and communicating progress to stakeholders.
Perform deep technical analysis using SQL forensics, logs, and telemetry to identify root causes.
Document repro kits and internal RCA notes while building the Knowledge-Centered Support library.
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.
Own Salesforce Service Cloud configuration, including objects, fields, flows, and permissions.
Manage telephony and contact center platforms, including CTI integration and call routing.
Build and maintain dashboards on support performance, delivering insights to leadership.
Veta Virtual is a virtual staffing company that connects skilled professionals with high-growth clients in the fintech and cryptocurrency industry. They foster a collaborative, supportive culture with a focus on remote work and performance-based incentives.
Design and own network infrastructure connecting building controls, sensors, and operational technology to Motion.cloud.
Ensure reliable, observable, secure, and scalable connectivity across single buildings to complex campuses.
Troubleshoot difficult RF, WAN, and network issues, and establish standards for deploying connected infrastructure at scale.
Motion is a building technology company that provides a cloud platform for connecting and managing building controls, sensors, and IoT devices. The company culture emphasizes reliability, observability, and scalability in network infrastructure.
Oversee the IT team's operating rhythm, including sprint planning, ticket hygiene, and SLA tracking. - Directly supervise and develop the IT support team, acting as the senior technical escalation point. - Administer enterprise IAM platforms (Okta), manage macOS fleet via MDM, and optimize cloud collaboration tools.
InStride Health delivers specialty anxiety and OCD care for children, teens, young adults, and families. They are a mission-driven company with a focus on expanding access to evidence-based care and improving treatment outcomes through innovative technology.
Leading functional design sessions with clients to understand their business processes and financial requirements.
Configuring and customizing the financial management module of Dynamics 365 F&SC to meet client requirements.
Guiding clients on best practices for financial management processes and system configuration.
We are one of the fastest-growing consulting firms in Microsoft Dynamics Finance & Supply Chain, Customer Engagement, and PowerPlatform. Our team is committed to helping others and their communities while growing professionally as part of our Ludia family.
Act as escalation point for complex technical issues, performing root-cause troubleshooting and systems administration.
Mentor Tier 1 staff, standardize diagnostic processes, and build knowledge base articles.
Administer identity and access systems, manage endpoints, and support IT projects.
OneImaging is a healthcare technology company that provides a concierge approach to radiology services, reducing imaging costs by 60-80% through a network of over 5,000 vetted providers across 48 states. The company has approximately 300 employees and a culture focused on improving patient access and affordability.