Serve as a resource for resolving escalated technical support cases, utilizing Zendesk automation and microservices expertise.
Troubleshoot software issues involving APIs, containers, and cloud services, while collaborating with Engineering on bug prioritization.
Analyze ticket trends and implement automated solutions to improve operational efficiency and customer satisfaction.
Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.
Act as the product specialist liaison between Skydio and customers by proactively responding to advanced technical support questions.
Troubleshoot UAS Command and Control and Cloud networking issues using knowledge of internet protocols, cellular modems, and wireless radios to maximize customer fleet value.
Provide on-site training to customers in the areas of maintenance and operation techniques relevant to UAS aircraft and docks.
Skydio is the leading US drone company and the world leader in autonomous flight, combining deep expertise in artificial intelligence, hardware, and software product development. The company empowers a broad audience of drone users including utility inspectors, first responders, and soldiers, with a multidisciplinary team that values diversity and inclusivity.
Own customer engagements from early stages, deploying resilient high-speed communication networks for tactical edge operations across the Indo-Pacific and Eastern Europe.
Build relationships at all levels, navigate bureaucracies, and deliver executive presentations to secure buy-in for mission-critical projects.
Collaborate fluidly with product and engineering to align product direction with customer realities, balancing independence with team expertise.
Cape is America’s privacy-first mobile carrier, building a secure network from the ground up for consumers, businesses, and government agencies. Founded in 2022 and closing Series C in March 2026, the company is scaling rapidly with a high-trust, high-expectation culture of relentless builders and innovators.
Serve as the internal and external subject matter expert on eVault, eNote, and digital collateral, handling regulatory and policy escalations.
Guide lenders through end-to-end program design, from secondary market structure to go-live, ensuring measurable outcomes.
Partner with Product and GTM teams to shape roadmap and sales strategy, while representing Snapdocs at key industry events.
Snapdocs is the leading digital closing platform for the mortgage industry, automating workflows for lenders, title companies, and notaries. Backed by Sequoia and Y Combinator, they power 20% of all U.S. real estate closings and foster a culture of deep ownership, clear reasoning, and empathy for users.
Deliver large, complex, multi-discipline telecom projects as a senior individual contributor.
Lead technical direction, maintain design quality, and mentor junior engineers.
Build trusted client relationships and contribute to thought leadership through white papers and presentations.
TEECOM is a technology consulting firm serving the AEC industry, specializing in telecom and ICT design and project delivery. The company fosters a culture of technical excellence, mentorship, and continuous improvement.
Administer and serve as internal expert for Agilix Buzz LMS, managing system functionality, user access, and integrations.
Lead large-scale LMS projects, document processes, and surface insights to support organizational decisions.
Troubleshoot issues, create analytics reports, and train staff on best practices.
Learning Network is a growing, innovative, and customer-centric educational services company bringing innovative education to thousands of students. They seek creative and tenacious individuals who value service, relationships, and hard work in a supportive community.
Evaluate client's current technology architecture from solutions and integration perspective.
Design To-Be architectures enabling AI, data, and automation use cases.
Define integration strategies between core systems, cloud platforms, APIs, and events.
NEORIS is a digital accelerator with over 20 years of experience accompanying the world's largest companies in their technological transformation. With a presence in 11 countries and over 4,000 professionals, they work in a multicultural culture that drives innovation, strategy, and high-impact communication.
Diagnose and resolve application issues across the full support stack, including web browsers, services, and databases.
Provide hands-on support for .NET (C#), SQL Server, and Azure cloud environments, logging incidents in Azure DevOps.
Collaborate with users, product, and engineering teams to triage, escalate, and validate fixes for internal customer issues.
Fora Financial is a technology-enabled provider of flexible financing to small and medium-sized businesses. With nearly 200 employees, they foster a family-like, partner-centric culture built on collaboration and passion for success.
Manage and support multiple database platforms including SQL Server, PostgreSQL, and MongoDB, ensuring performance, availability, and reliability across environments.
Design, implement, and maintain monitoring dashboards in Datadog, creating meaningful alerts and defining service-level indicators and objectives.
Optimize database performance, troubleshoot production issues, and implement best practices for maintenance, backups, and recovery.
Prescryptive is a healthcare technology company enabling a direct access marketplace for prescription drugs. As an early-stage company shaking up a big, old-fashioned industry, they offer a growing team environment with a focus on improving health and wellbeing.
Provide stellar tech support to students, faculty, staff, and partners by phone, email, and Slack.
Manage the technology support queue, prioritize and resolve tickets, and escalate complex issues.
Support onboarding of new employees and participate in enhancing technology platforms.
Relay Graduate School of Education is an accredited not-for-profit institution of higher education serving thousands of educators across the country. It is committed to diversity, equity, inclusion, and anti-racism, and prepares teachers and school leaders to ensure educational excellence and equity.