Provide second-level technical support across multiple platforms and disciplines.
Respond to incidents and service requests with professionalism and urgency.
Collaborate with cross-functional teams to meet project goals.
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Ensure customer network environment compatibility with UCC products and onboard accounts within SLAs.
Lead technical troubleshooting and integration of products into client environments, including PBX and API automation.
Maintain close customer relationships and collaborate with the team while developing professional and technical skills.
GoTo delivers cloud communications and IT solutions that enable secure connections, collaboration, and flexibility. They are a global company committed to inclusivity, continuous learning, and a customer-obsessed culture, with a focus on simplifying and automating technology.
Maintaining and administering computer networks, including systems software, hardware, and configurations.
Performing disaster recovery operations and data backups when required.
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
Netrix Global provides the people, processes, and technology needed to run and scale modern, data-driven businesses. They are a mission-driven organization consistently ranked in the CRN VAR500, focusing on end-users and client satisfaction.
Own the integration layer for 30+ active Workday integrations including payroll, benefits and identity management.
Configure Workday modules and streamline HR processes through automation and calculated fields.
Partner with HR stakeholders to translate business requirements into long-lasting, scalable solutions.
HealthEdge is a healthcare technology company that provides software solutions for health insurance and benefits administration. The company is in a period of rapid growth and consolidation, with a focus on keeping internal systems evolving alongside business needs.
You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.
Administer enterprise data platforms including Tableau Server, MOVEit, Linux, and Windows Server.
Manage platform configurations, access controls, and environment governance across multiple environments.
Support operational sustainment including patching, monitoring, logging, and system health validation.
Oddball builds quality software for the federal space, focusing on improving daily lives through technology. It is a small company that values learning, growth, and making a big impact.
Lead discovery sessions and translate customer requirements into configured solutions using SQL.
Deliver customer trainings, drive system adoption, and manage multiple concurrent projects.
Triage urgent issues, partner with Sales and Support, and collaborate across global teams.
Ever.Ag provides AgTech solutions and services for agriculture, food, and beverage supply chains. They have a small, tightly-knit implementation team with global reach and a culture of ownership.
Serve as the first line of defense for internal IT operations, providing helpdesk support and managing user lifecycle workflows in a remote-first environment.
Oversee hardware asset tracking, software licensing audits, and coordinate remote device logistics for a growing global workforce.
Support strategic IT initiatives including SSO expansion, identity management automation, and SOC 2 compliance mapping.
Truelogic is a leading provider of nearshore staff augmentation services, delivering technology solutions to companies of all sizes. With a team of over 600 skilled tech professionals based in Latin America, they drive digital disruption by partnering with U.S. companies on impactful projects.
Administer Okta, Iru MDM, and Slack to manage identity, endpoints, and SaaS operations day-to-day.
Automate joiner-mover-leaver workflows and endpoint compliance to close security gaps proactively.
Document processes, write runbooks, and collaborate with security engineering for SOC 2 and ISO 27001 audits.
Supabase is an open source Firebase alternative that provides developers with a Postgres database, authentication, APIs, edge functions, and real-time subscriptions. We are a globally distributed team of 280+ members across 55+ countries, born-remote and open-source-first.
Lead Agile ceremonies including sprint planning, backlog refinement, and sprint acceptance to ensure delivery success.
Gather, analyze, and document business and system requirements, translating them into clear Jira user stories and acceptance criteria.
Collaborate with cross-functional stakeholders to prioritize work, align timelines, and refine requirements.
Dexcom Corporation is a global leader in continuous glucose monitoring (CGM) technology, dedicated to improving diabetes management and broader health outcomes. The company employs thousands of passionate, ambitious individuals worldwide and fosters a culture of integrity, innovation, and dependability.