The Technical Account Manager (TAM) leads clients through the strategic and technical aspects of their IT transformation journey. The TAM develops close relationships with Managed Services clients to understand their business needs, operational and technical challenges. They utilize their technical skillset to help clients achieve the greatest value from AHEAD's services.
Lead large, complex projects involving network design, engineering, configuration, and operations across TDS’s integrated voice, video, and data infrastructure.
Serve as a subject matter expert in multiple network technologies, integrating diverse solutions to create a cohesive and reliable network environment.
Proactively drive improvements to processes and standards within Technology and Service Delivery.
Support of production Public Safety systems and solutions. Strong troubleshooting, problem solving, and analytical skills. Ability to work directly with customers on issues affecting their Public Safety system.
Design, develop, configure, and deploy MS SharePoint-based solutions integrating front and backend systems using disparate MS SQL databases. Develop custom applications/components where appropriate to support enterprise projects or leverage Out of The Box (OOTB) SharePoint features and functionality. Provide day-to-day administration, maintenance, and optimization of SharePoint and related enterprise business systems, including performance optimization, change request modifications, and related development activities.
Support Technical Consultants and Senior Technical Consultants across implementation, QA, and documentation. This role is hands-on with APIs, Postman, and platform configuration. Learn to “Own the Technical Win” through mentorship, deep repetition, and structured development.
Install, configure, and maintain SAP systems and related components. Perform system upgrades, patches, and support package implementations. Troubleshoot and resolve SAP Basis-related issues.
Help scale and transform the IT processes for Grow Therapy. Work on systems integration and scalable infrastructure improvements. Lead cross-functional technical initiatives to deliver solutions that reduce operational overhead.