Provide Tier 1 service desk support, including encryption, identity management, and Unified Communications troubleshooting.
Document all ticket information per standard operating procedures and escalate issues when necessary.
Maintain superior communication skills and build relationships with customers and colleagues.
Oregon Health & Science University (OHSU) is Oregon's only public academic health center, leading groundbreaking research, patient care, and training of future healthcare professionals. As Portland's largest employer, OHSU offers a welcoming, anti-racist culture and opportunities for growth across a system of hospitals and clinics.
Lead strategy and operations for enterprise collaboration, messaging, and voice platforms including Google Workspace, Zoom, Webex, and RingCentral.
Manage a distributed team of engineers, focusing on service reliability, user experience, and automation.
Drive transition from legacy email to a Google Workspace-centered model, reducing operational toil.
CrowdStrike is a global cybersecurity leader that protects organizations with an AI-native platform. They are a large, mission-driven company with a culture of innovation, flexibility, and responsible AI adoption.
Responsible for the design and documentation of a MILDEP Campus Area Network.
Develop engineering assessments of configurations and coordinate with Project/Program Manager.
Ensure adherence to U.S. Army engineering processes and deliver milestone status reports.
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams. Headquartered in McLean, VA, the company supports defense, civilian, and commercial IT customers worldwide with a focus on innovative IT services and communications support.
Manage and optimize Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
Implement security & compliance measures such as MFA, Conditional Access, DLP, and support ISO 27001/GDPR.
Provide advanced Level 2/3 support for M365 and Intune, troubleshoot issues, and collaborate with cross-functional teams.
Fusion Consulting is a globally leading Business and IT boutique consultancy specialized in the Life Sciences industry, partnering with leading companies in pharma, healthcare, and animal health. With over 450 employees and 25 offices worldwide, they focus on S4HANA, Data & Cloud to revolutionize business transformation challenges.
Lead the Modern Workplace roadmap, assessing the current environment and defining next steps for workplace transformation.
Drive the transition from SCCM to Microsoft Intune, creating modern device management standards and an intuitive employee experience.
Shape endpoint management across Windows and macOS, including software deployment, patching, and device lifecycle strategies.
Redcare Pharmacy is Europe's No.1 e-pharmacy, dedicated to helping everyone achieve their health through innovative technology and a collaborative culture. They have over 2,500 employees and foster a values-driven environment where every team member feels inspired.
Own the configuration, deployment, and customer enablement of the Scheduling module, translating agency staffing policies into software configurations.
Lead requirements-gathering sessions, validate configurations against real scenarios, and support payroll export and timekeeping integrations.
Partner with Implementation Managers to deliver milestones, maintain project documentation, and serve as the Scheduling subject matter expert.
First Due provides transformative, end-to-end software solutions for fire and EMS agencies to improve safety and operations. The company offers a comprehensive benefits package and promotes an inclusive, remote-first work environment.
Act as the first point of contact for client issues via phone, email, and automated alerts, triaging tickets and escalating when needed.
Configure and deploy new workstations, troubleshoot Windows PCs and servers, and support Active Directory and LAN environments.
Document all work in IT Glue and assist with endpoint security and email management.
DistantJob is a growing Managed Services Provider that offers responsive, people-first IT support to small and mid-sized businesses. They are a remote-first company focused on clear communication and a caring approach to technology issues.
Manage device inventory and ensure smooth procurement and deployment for employees in Colombia.
Respond to IT support tickets and contribute to proactive maintenance and workflow improvements.
Provide IT onboarding training and handle employee termination processes with attention to audit and security.
Sezzle is a fintech company that revolutionizes shopping with interest-free installment plans, merging cutting-edge technology with seamless payment solutions. The company fosters an innovative and dynamic team culture, building a future focused on transforming the shopping experience for consumers and merchants.
Administers Microsoft Teams Phone, Amazon Connect, and other enterprise communication platforms to ensure secure, reliable operations.
Provides advanced Tier II/III support, troubleshooting complex voice and infrastructure issues across cloud and on-premises systems.
Drives automation and modernization through scripting, workflow optimization, and cross-functional collaboration to improve service reliability.
ERC Pathlight is a leading treatment provider for eating disorders and mood, anxiety, and trauma-related conditions, offering innovative, evidence-based care nationwide. Founded in 2008, the organization supports over 6,000 patients annually and fosters a collaborative, mission-driven culture focused on expanding access to mental health care.
Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
Become Smartsheet Product Certified and support customers via email, phone, and chat.
Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.