Act as the initial contact for learner inquiries, using problem-solving skills to provide timely resolutions.
Assist in managing LMS issue tracking process within Salesforce, ensuring that learner concerns are documented and resolved efficiently.
Serve as an administrator and maintainer of shared drives and project management platforms such as Monday.com.
Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors. The Privia Platform consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients.
Deploy standard infrastructure components and assist in cloud computing architectures and identity migrations.
Execute infrastructure tasks using scripting and assist in managing VDI and computing infrastructure in Azure.
Resolve alerts/tickets in a timely fashion and participate in the On-Call rotation; support root-cause analysis activities.
Aledade exists to empower the most transformational part of our health care landscape - independent primary care. They were founded in 2014 and have become the largest network of independent primary care in the country, helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Aledade has a collaborative, inclusive and remote-first culture.
Build and maintain integrations using Okta Workflows and Make.com.
Engineer macOS and Windows endpoints using NinjaOne.
Minted is an online marketplace that empowers independent artists to sell and scale their work. They nurture self-expression, cultivate community, and bring the best in visual art to a global audience, employing 350+ full-time employees.
Provides frontline support for PointClickCare’s learning technologies.
Resolves access, navigation, and content issues, managing user requests.
Assists with basic platform administration, user and content management, and standard reporting.
PointClickCare is dedicated to enabling success through impactful learning experiences. The team supports customers throughout implementation and beyond, helping drive confident adoption of learning platforms and access to the right training.
Oversee the full lifecycle of desktop, laptop, and mobile devices including procurement, deployment, maintenance, and decommissioning.
Manage and maintain accurate IT asset records using ServiceNow ITOM and CMDB modules.
Utilize Microsoft Intune and Endpoint Manager for device provisioning, compliance enforcement, and lifecycle management.
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, they use experience, agility, and innovative research strategies to help get drugs to market faster.
This individual will manage the archiving of Relativity databases.
Consult with COR, Government Case Managers, and trial attorneys as to system requirements and proposed technical approach to IT needs.
Based on the definition of system requirements, designs entire system to meet those requirements.
Contact Government Services (CGS) aims to simplify and enhance government bureaucracy by optimizing resources. They offer customized solutions. CGS has been growing their government contracting portfolio for seven years and value honesty, professionalism, and quality work.
Provide white glove support to employees, executives, and VIPs.
Manage complex Level 2/3 issues and coordinate with Level 1 MSP to ensure timely resolution.
Support OS upgrades, device refreshes, offsite deployments, and other strategic initiatives.
Immunovant is a clinical-stage immunology company dedicated to enabling normal lives for people with autoimmune diseases. As a trailblazer in anti-FcRn technology, we are developing innovative, targeted therapies to meet the complex and variable needs of people with autoimmune diseases.
Monitor ticketing system service boards, inbound email, and receive inbound phone calls.
Act on requests and notifications in accordance with defined procedures, which vary by client.
Self-manage assigned tasks in accordance with Service Desk guidelines.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.
Manage the company's technology infrastructure, including cloud services, networking, and internal application stack.
Develop and execute the long-term IT roadmap to support Zócalo Health’s rapid growth and scalability.
Own and lead the HITRUST certification program, including control implementation, documentation, and audit readiness.
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the healthcare system. Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.
Organize and direct the configuration, operation, and maintenance of information management systems.
Analyze and resolve end-user software, application, and connectivity issues.
Conduct capacity and performance analysis and recommend system configuration changes and upgrades.
CompTech is a service-oriented program management and technical company working to build lasting relationships. They are headquartered in Dayton, OH and provide services in client-focused practice areas to small and large companies, municipalities, and Government agencies.