Act as primary escalation point for complex, multi-part customer issues.
Investigate integration, softphone, and platform issues while filtering what reaches Engineering.
Own escalations end-to-end and partner with Engineering and Implementation teams.
Frontier is a subsidiary of Fresh Prints that helps fast-growing companies build cross-functional teams abroad. Fresh Prints is a New York-based, fully remote 150-person company with most of its team based in India and the Philippines.
Assess and document the current Salesforce Sales Cloud environment, identifying modernization opportunities.
Design and implement the future-state architecture, including workflows, integrations, and automation.
Partner with business development stakeholders to translate sales requirements into scalable Salesforce configurations.
The hiring partner company is modernizing its Salesforce Sales Cloud to support a growing business development organization. The culture emphasizes remote work, flexibility, and giving experienced consultants meaningful ownership over system improvements.
Lead end-to-end voice installation projects for large-scale telecommunications systems.
Coordinate on-site teams and troubleshoot complex voice and network issues.
Mentor junior technicians and ensure high-quality, reliable implementations.
US Security & IT provides voice and telecommunications installation services, specializing in large-scale voice systems and VoIP infrastructure. The company fosters a collaborative culture focused on professional values, customer service, and quality delivery.
Serve as primary escalation point for Tier 2-3 IT support in a fully remote environment.
Troubleshoot Windows/macOS, networking, identity, endpoint management, and security tools.
Collaborate with IT leadership on documentation, process improvement, and long-term fixes.
This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.
Administer project-level IT systems and platforms to ensure they remain functional, reliable, and aligned with project requirements.
Manage user access, data backup, and cybersecurity compliance across project teams, consultants, clients, and corporate IT.
Coordinate with IT stakeholders to troubleshoot issues, document processes, and support multi-project technology needs.
A partner company supports critical infrastructure projects through reliable, secure, and efficient project information systems. The organization fosters a collaborative, security-conscious culture focused on operational continuity and sustainability.
Monitor application health and performance for Web and Mobile using Datadog and Dynatrace.
Manage incidents and support tickets via ServiceNow, performing root-cause analysis and troubleshooting.
Validate canary deployments and analyze logs with Elasticsearch and Kibana to ensure production stability.
This company is a technology-driven organization focused on delivering high-quality digital products and services at scale. It fosters a collaborative, inclusive, and horizontal culture with opportunities for cross-functional growth and continuous learning.
Provide advanced technical support for GIS applications, databases, and enterprise systems.
Troubleshoot complex software, configuration, and data issues while coordinating with project teams.
Develop user guides, documentation, and mentoring for team members.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They process applications and share shortlists with employers, maintaining a focus on objective and fair review.
Research, implement, and optimize AI, automation, and data-driven technologies across business functions.
Integrate and optimize platforms for finance, accounting, labor management, forecasting, and business intelligence.
Provide technical support, training, and documentation to help teams adopt AI solutions effectively.
The company is a partner organization leveraging AI and automation to improve business operations. It fosters a collaborative, cross-functional culture that values innovation and practical problem-solving, with a remote-first setup.
Manage client portfolios as a trusted technical advisor for cloud solutions.
Apply the AWS Well-Architected Framework to assess risks and improve architectures.
Collaborate with internal teams to ensure customer success and satisfaction.
The company is a forward-thinking technology organization that helps businesses unlock the full potential of cloud computing. It fosters a proactive, analytical culture with fully remote work and continuous learning opportunities.
Operate and improve monitoring infrastructure using Zabbix, Prometheus, Grafana, and InfluxDB.
Design alerting, escalation, and network documentation for customer and internal projects.
Share knowledge and participate in a rotating shift schedule.
The hiring partner is a technology-driven team dedicated to building and operating reliable, secure, and high-performance IT environments. The culture emphasizes collaboration, continuous learning, and professional development.