Serve as the primary technical point of contact for a portfolio of Grafana customers.
Design the observability maturity journey of customers and assist them on that path.
Provide expert-level troubleshooting and guidance to drive adoption.
Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana around the globe. They help more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack. Their team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything they do.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
Ensure timely and accurate resolution of all service desk requests.
DYOPATH is a company that provides IT services. They are recognized for outstanding IT service and have a collaborative, upbeat environment where achievements are celebrated.
Serve as the go-to technical resource for various IT-related issues.
Tackle mid-level challenges and collaborate with IT teams for escalations.
Mentor Level 1 analysts through coaching and continuous learning.
DYOPATH is dedicated to providing exceptional IT support and solutions. They foster a collaborative and uplifting environment guided by their L.O.V.E. philosophy (Living Our Values Every Day).
Establish and enforce technical governance frameworks.
Lead governance oversight for software development and security.
Drive adoption of Team Managed Deployment practices.
Ardent solves customers’ difficult problems with employees committed to their well-being and professional development. They foster a culture that embraces flexibility, innovation, collaboration, and career growth.
Serve as the initial point of contact for hardware, software, and access requests.
Build and maintain automations and AI workflows to streamline provisioning and operational work.
Execute end-to-end onboarding and offboarding workflows in partnership with the People team.
Underdog aims to make sports more fun by building the best products for sports fans. They are a fast-growing sports company valued at $1.3B with a culture that values high performance and dedication.
Install, implement, and configure various network devices.
Monitor system performance, ensuring availability and reliability.
Atlas Technica focuses on IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, they have grown significantly and value ownership, execution, growth, intelligence, and camaraderie.
Troubleshoot, configure, and maintain SD-WAN infrastructure and services.
Monitor network performance, identify bottlenecks, and implement enhancements.
Provide advanced troubleshooting and problem resolution for SD-WAN environments.
Talentuch is a growing company providing exceptional customer engagements. They are deeply committed to delivering cutting-edge solutions and ensuring customer success.
Maintain and configure Logistics and Warehouse management in SAP.
Conduct research and creates documentation on new functionality.
Provide support to users through troubleshooting issues and proposing process enhancements.
The Toro Company provides world class equipment to help maintain the environment. With 100 years of operation and an average employee tenure of 15 years, they are based in Minnesota and have a global footprint.
Provide IT support to end users utilizing Radiology Partners systems.
Manage user access, incidents, service interruptions, and downtimes.
Analyze HL7 messages and recurring system issues.
Radiology Partners is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, their mission is to transform radiology by innovating across clinical value, technology, service, and economics. They are committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources.
Own and oversee operation of multiple on-prem datacenters, manage cloud (Azure and AWS) infrastructure for corporate workloads ensuring performance, reliability, and scalability.
Lead administration, optimization, and ongoing development of core internal systems, including Microsoft Dynamics CRM.
Strengthen and maintain the company’s security posture across infrastructure, endpoints, identity, and data.
BCC Software is the leading postal and presort software solutions provider. With over 45 years of industry experience, they are dedicated to ensuring that all of their software products and marketing solutions are always ahead of the curve and compliant with the latest USPS® regulations.