Receive and record incidents, service requests, and inquiries via approved support channels.
Troubleshoot DCIPS Future application issues, user access, and connectivity using standard procedures.
Document symptoms, escalate unresolved issues, and track tickets through resolution.
DecisionPoint Corporation provides IT solutions and support to government clients, including the Department of Defense. The company is an Equal Employment Opportunity and Affirmative Action employer that values diversity and inclusion.
Design, provision, configure, and operate cloud infrastructure and enterprise platform components.
Develop and implement automation solutions for infrastructure provisioning, deployment, and configuration.
Support cloud platform reliability, scalability, availability, and performance through continuous monitoring and optimization.
This partner company seeks a Cloud Systems Engineer to design and maintain scalable cloud infrastructure. It offers a collaborative, remote-first environment with a focus on continuous innovation and professional growth.
Build, administer, and maintain internal company networks covering virtual and office infrastructure.
Ensure secure employee access using Palo Alto Networks, SD-WAN, and Conditional Access policies.
Automate network infrastructure management with Ansible and Terraform to prevent configuration drift.
JustMarkets is a financial services company operating in the forex and trading industry. The company has a global presence and offers a supportive work environment for its employees.
Monitor EDI production alerts and troubleshoot transaction failures to ensure smooth business operations.
Collaborate with internal teams, vendors, and service providers using OpenText Trading Grid and ServiceNow.
Maintain operational documentation and identify recurring issues to support permanent corrective actions.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company uses technology to ensure fair and efficient candidate evaluation, though size and culture details are not provided.
Install, configure, and commission smart grid infrastructure, including gateways and collectors at utility customer sites.
Configure and manage device networking environments, including IP addressing, VLANs, routing, firewalls, and VPNs.
Diagnose and resolve hardware, firmware, network, and protocol-related issues using packet captures, signal analysis, and device logs.
Our partner is a company focused on deploying innovative smart grid technologies across the utility and energy sectors. They are an entrepreneurial and collaborative team working to modernize electrical distribution networks.
Maintain and improve AI and Machine Learning learning materials to ensure technical accuracy and functionality.
Analyze learner feedback and support data to identify and resolve content issues, improving engagement and outcomes.
Collaborate with cross-functional teams to debug code, validate technical solutions, and optimize learning journeys.
Our partner is a company focused on AI and Machine Learning technical education, providing high-quality learning experiences. They operate as a remote team with an international workforce, contributing to innovative AI education initiatives.
Lead the transformation and development of a global technical support organization for an AI-driven enterprise platform.
Build and lead high-performing distributed technical support engineering teams with strong technical standards.
Design and implement AI-assisted workflows and automation to improve resolution speed and consistency.
Jobgether is an AI-powered job matching platform that connects candidates with top companies. They operate with a remote-first, flexible culture, focusing on objective and fair candidate evaluation through their technology.
Serve as the first point of contact for customers, troubleshooting technical issues and navigating software applications across multiple communication channels.
Diagnose and resolve basic to moderately complex technical issues, escalate advanced issues to Tier 2 support, and document all interactions.
Maintain up-to-date product knowledge, contribute to internal documentation, and collaborate with cross-functional teams to improve customer experience.
Our partner company provides innovative software solutions focused on workplace safety and operational risk management. They foster a fully remote, inclusive culture that values diversity, collaboration, continuous learning, and professional growth.
Lead the implementation and adoption of Freshservice as the central IT service management platform.
Define, structure, and improve ITSM processes including incident, problem, and change management.
Establish the Configuration Management Database (CMDB) process and align technology teams for consistent adoption.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. They process your personal data to evaluate your candidacy and share relevant information with the hiring employer.
Manage and maintain database environments including MySQL, Redis, MongoDB, and ClickHouse to ensure data integrity and performance.
Design efficient schemas, optimize SQL queries, and implement backup, recovery, and security strategies.
Plan and execute database upgrades, migrations, and automation initiatives to improve operational efficiency.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies efficiently. They focus on objective and fair application reviews and partner with various employers to fill roles globally.