Lead help desk operations, manage support priorities, and oversee technical troubleshooting and escalation workflows.
Provide advanced Tier II and Tier III support for complex hardware, software, networking, and platform issues.
Collaborate with engineering and cybersecurity teams to resolve incidents, improve system reliability, and reduce MTTR.
Raft is a customer-obsessed defense technology company that empowers U.S. military and government agencies with cutting-edge AI/ML and data solutions. With headquarters in McLean, VA, they foster a hyper-collaborative culture rooted in radical transparency and the Ubuntu philosophy.
Deliver prompt, high-quality IT support across productivity tools, operating systems, and identity management.
Communicate clearly with customers and collaborate with Engineering to improve automation workflows.
Participate in shift rotations as part of a 24/7/365 support operation.
Fixify is building an AI-native IT automation platform that combines technology with a human touch. The company is a remote-first, fast-moving environment where quality and collaboration matter.
Own and resolve Tier 3 incidents across hardware, software, identity, and infrastructure.
Lead end-to-end delivery of enterprise projects, including migrations, upgrades, and modernization.
Design and support Microsoft Azure, AWS, Microsoft 365, and on-premises systems with security and automation.
Re:Build Manufacturing operates an advanced manufacturing platform that partners with industrial companies to bring products from concept to production in aerospace, defense, medical, energy, and robotics. The company emphasizes employee ownership and a culture guided by 'The Re:Build Way,' aiming to create meaningful jobs across America.
Assess existing Proxmox VE environments against good practice and document gaps and risks.
Implement configuration corrections, verify sizing, and validate backup/restore to stabilize the platform.
Work alongside the client's operational engineer to transfer knowledge through daily collaboration.
Software Mind develops software solutions that make an impact for global companies, working with tech giants and unicorns on transformative projects. The culture embraces openness, respect, grit, and enjoyment, combining employment with fun.
Provide 24x7 onsite and remote troubleshooting support for OneCare clients, ensuring SLA compliance.
Perform routine network maintenance, system upgrades, firewall management, and hardware replacement.
Support incident management, document network problems, and adhere to client security policies.
NCS is a leading AI Tech Services company that provides clients with agility and AI expertise across various industries. With a 15,000-strong team across the Asia Pacific, NCS is a subsidiary of Singtel Group and values Adventure, Excellence, Integrity, Ownership, and Unity.
Maintain Optima data, user access, and system configuration while supporting ESR interfaces and workforce data.
Resolve system queries, investigate technical issues, and produce reports to support rostering and KPIs.
Support system upgrades, create training materials, and promote effective rostering practice across teams.
Marie Curie is the UK's leading end-of-life charity, providing community nursing, hospice care, information, and support across all four UK nations. They are the largest non-NHS provider of end-of-life care in the UK, with an inclusive, supportive culture and a commitment to diversity and sustainability.
Lead IT operations across a holding company and its portfolio, including acquisition integrations and identity management.
Build and execute Day 1-100 acquisition playbooks, managing joiner, mover, and leaver workflows and access controls.
Oversee MSP relationships, vendor contracts, and tool inventory while supporting a cross-portfolio data platform.
They are a multi-company portfolio operator that provides shared IT and security services across its holdings. The company is building its first IT leadership role, working with a senior advisor and a managed service provider in a lean, collaborative culture.
Architect and secure identity, endpoint, and SaaS platforms like Okta, JAMF, and Intune.
Lead zero-trust access, device compliance, and automation initiatives with infrastructure as code.
Serve as senior escalation point, mentor engineers, and drive SOC 2 and HIPAA audit readiness.
Carrot is a global fertility and family care platform providing clinical guidance for employers and health plans. Trusted by over a thousand organizations, it supports millions of members across 195 countries with a collaborative culture.
Own incident management end to end for Loomi, leading live incidents as Incident Manager through restoration.
Design and implement a unified incident process across products, and own incident communications for customers and executives.
Establish Problem Management from scratch, including root cause analysis and a known error database.
Bloomreach is building the world’s premier agentic platform for personalization, using AI agents to transform the customer journey. It powers personalization for over 1,400 global brands, with a virtual-first culture of freedom and trust.
Provide 24/7 operational support for Linux, Windows, and cloud-based infrastructure.
Monitor system integrity, perform backups, resolve incidents, and maintain documentation.
Administer cloud platforms, virtualization, and automation using scripting tools.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. It retains nearly 1,000 full-time professionals across 25+ countries with a culture of Relentless Performance.