Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
Validate and clarify the issue reported and answer how-to questions.
Replicate, troubleshoot, and describe simple bugs and keep thorough records in the ticketing system.
Instructure is dedicated to amplifying people's potential by creating intuitive products for learning and personal development. They simplify relationships and inspire further education and career growth by empowering smart, creative, and passionate individuals.
Document and maintain knowledge of core enterprise system data flows and integration points.
Direct internal resources and external vendors to execute system configurations and customizations.
Partner with various leaders to understand workflows and identify opportunities for automation and efficiency.
E Source helps utilities navigate the complexities of a rapidly changing landscape. They are a professional services firm with 450+ employees across the US and Canada that focuses on research, data and analytics, and technology for the utility industry.
Design, implement, and secure Slingshot’s global networking infrastructure.
Lead Zero Trust Network Access (ZTNA) strategy and implementation using Zscaler, including ZIA and ZPA.
Monitor, detect, and respond to network-based threats and incidents in coordination with security teams.
Slingshot Aerospace is dedicated to making space safer and more secure. They are a team of builders, thinkers, and problem-solvers, believing that the next generation of space operations will be powered by better data and smarter software.
Define and maintain the overall ServiceNow platform architecture and roadmap.
Collaborate with clients and internal stakeholders to gather requirements and design scalable ServiceNow solutions.
Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities and best practices.
ICF is a global consulting and technology services company. They combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future with approximately 9,000 employees.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Contribute to and lead delivery of CX automation and AI initiatives.
Build and maintain AI agents and automated workflows.
Deploy AI capabilities responsibly and ensure appropriate human oversight.
Remote simplifies global employment by enabling businesses to compliantly recruit, pay, and manage international teams. They foster a future-focused, asynchronous work culture and value innovation, encouraging every team member to contribute their talents and experiences to build a best-in-class HR platform.
Troubleshoot and resolve network/systems problems.
Design, develop, and troubleshoot systems.
Maintain current technical skills in network expertise.
EPlus believes technology is a people business and are driven to deliver solutions. The team values collaboration, innovation, and extraordinary results.
Architect, design, build, and maintain scalable Salesforce solutions.
Build scalable automation solutions that eliminate manual work.
Support integrations between Salesforce and key GTM tools.
Dscout is building a flexible and powerful UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. They are a team of passionate, empathetic, and curious professionals and a recognized leader in the Forrester Wave.
Participate in all phases of the Microsoft Dynamics 365 for Finance ERP project life cycle.
Conduct client workshops to define business requirements and capture these in documents.
Configure D365 for various financial modules and perform testing, training, and support to clients.
UNIFY Dots is a global technology and software solutions company specializing in Microsoft Dynamics 365 based solutions. They focus on a 'People before Profit Culture' that values team members over financial numbers.
Partner with Automation/AI leads on agent infrastructure and AI-assisted internal tools.
Build and maintain internal automations and integrations across our stack.
Document and enable the rest of the company to self-serve through better systems.
Customer.io's platform empowers over 8,000 companies to send billions of emails, push notifications, in-app messages, and SMS daily. We help teams send smarter, more relevant messages using real-time behavioral data, automating communication that people actually want to receive.