Manage and support complex on-premise Linux infrastructures, including lifecycle and configuration management.
Automate systems and processes using Ansible, shell scripting, and Python.
Work with virtualization, observability stacks, and security domains like IAM and IPAM.
Software Mind develops solutions that make an impact for companies around the globe, working with tech giants, unicorns, and transformative projects. The culture embraces openness, acts with respect, shows grit & guts, and combines employment with enjoyment.
Provide Tier 1-2 technical support for hardware, software, and network issues.
Support Microsoft 365, Azure, and cloud services, managing user accounts and access controls.
Assist with backup, recovery, disaster recovery, and security monitoring including EDR/XDR alerts.
M3 is a Japanese global leader providing innovative technology and research solutions to the healthcare industry. With over 5.8 million physician members globally and offices in multiple countries, it is a publicly traded company listed on the Tokyo Stock Exchange and Forbes Global 2000.
Provide L3 production support for NICE CXone contact center environments, ensuring platform stability and incident resolution.
Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog and perform root cause analysis.
Support ACD, IVR, call routing, agent desktop, digital channels, and cloud integrations while collaborating with cross-functional teams.
Miratech is a global IT services and consulting company helping visionaries change the world by supporting digital transformation for large enterprises. The company retains nearly 1000 full-time professionals, operates in 30+ countries, and has a Forbes Remote culture with over 99% project success since 1989.
Provide Tier 1 functional and technical support through phone, email, and ticketing systems, ensuring timely and effective issue resolution.
Investigate, document, and troubleshoot software-related incidents, gathering all relevant information to support efficient case handling.
Assess and prioritize incoming requests, escalating cases to appropriate internal teams or specialists when necessary.
Our partner is looking for a Global Service Desk Analyst based in Brazil. They are in a global technology environment where customer experience, innovation, and operational excellence are at the heart of every interaction, offering career growth opportunities within a fast-evolving technology environment.
Administer and maintain the ServiceNow platform, configure components, and develop workflows to support IT service management.
Monitor system performance, manage MID Servers, and troubleshoot incidents across global environments.
Collaborate with teams to implement solutions across ITSM, ITOM, ITBM, and HR modules while supporting upgrades and documentation.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They collaborate with partner companies globally and offer a streamlined application process.
Provide Tier 2 technical support for customers and international partners, resolving complex IT issues.
Collaborate with cross-functional teams to ensure reliable performance of critical infrastructures and software.
Support compliance with international data security standards and assist with system upgrades and migrations.
This partner company delivers IT infrastructure support and software solutions, specializing in healthcare technologies. It maintains an international, customer-focused environment with a collaborative and inclusive culture.
Provide technical support across multiple channels including tickets, chat, email, and virtual meetings.
Troubleshoot and resolve issues related to APIs, integrations, and messaging platform functionalities.
Collaborate with internal teams to ensure smooth customer journeys and successful implementations.
The company is at the forefront of business messaging technology, providing innovative solutions to organizations worldwide. It is a fast-growing, globally distributed organization with a dynamic, entrepreneurial culture that values autonomy and professional growth.
Act as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems.
Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, and configurations.
Collaborate with engineering, QA, and product teams to resolve complex challenges and improve platform performance.
Our partner is a technology company that provides digital experiences for partners and end users. They have a collaborative support team focused on continuous learning and improvement.
Own IT systems engineering for corporate infrastructure, designing and implementing reliable, secure systems.
Design and improve IT infrastructure including identity management, endpoint management, and network architecture.
Partner with IT leadership and stakeholders to deliver infrastructure projects and communicate technical tradeoffs.
Lucidworks is a digital transformation company that provides AI-powered search and browse solutions for retailers, financial services, and other enterprises. They are an Equal Opportunity employer with a diverse and inclusive culture.