Provide remote support via phone and screen sharing for Oncology and Surgery products
Document all remote support actions in Salesforce and maintain customer communication
Independently troubleshoot clinical issues and meet qualitative and quantitative targets
Brainlab revolutionized digital medical technology with software for radiosurgery and surgical navigation. Today, we employ over 2,000 people in 25 locations worldwide, fostering close-knit teams of talented, curious, and authentic people working together toward a common goal.
Deliver advanced QAD ERP support across application and technical streams, resolving complex issues and mentoring junior analysts
Collaborate with clients to maintain stable, secure ERP environments, ensuring high performance and compliance
Troubleshoot posting errors, stuck processes, transaction mismatches, and variance reconciliations while documenting in tickets and runbooks
Pine Services Group is a portfolio company providing ERP support and consulting services. They are a people-first organization offering competitive benefits and professional development opportunities.
Help build and set up Digital Twins for clients by working on live deployment projects.
Use knowledge of building systems like HVAC and BMS to process and validate data, and work with 3D models to ensure accuracy.
Engage with Product and Engineering teams to improve product capabilities and roadmap.
Willow builds the leading Operational AI platform for the built world, helping owners optimize buildings by connecting physical and operational data. The company is scaling commercial momentum and building long-term category leadership.
Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.
Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.
Design and operate AWS infrastructure and hybrid connectivity.
Stand up and run production-grade Kubernetes clusters on EKS, Rancher, or OpenShift.
Implement GitOps workflows with Argo CD and author Helm charts.
BlackSky is a real-time intelligence company that provides satellite imagery and analytics. They have a global team and a culture that is people-first, customer-focused, and fun.
Lead a team of Technical Account Managers to resolve complex technical problems and deliver proactive guidance.
Advocate for customers with product management and engineering teams using data-driven insights.
Hire, train, and coach team members to foster collaboration and customer empathy.
Twilio is shaping the future of communications with innovative solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, committed to employee growth and diverse experiences.
Lead a 12-week Box-to-Box data migration project for Oak Hill Bio.
Manage system administrator duties for SharePoint, Ignite, and Box.
Ensure full Computer System Validation (CSV) compliance with GAMP and GCP regulations.
Frontier helps companies grow full-time, cross-functional teams abroad. It is a fully remote, 150-person subsidiary of Fresh Prints with most of the team based in India and the Philippines.
Perform DBA activities remotely with customers worldwide, including monitoring, performance tuning, and troubleshooting.
Automate DBA tasks, set up monitoring, and conduct periodic health checks and reports on customer systems.
Participate in community blogging, help build tools and enhancements, and improve practices for the Remote DBA team.
MariaDB powers applications used daily by billions, serving as the backbone for banks, shopping, and more. As a leading database for modern development, it reaches through Linux distributions, enterprise deployments, and public clouds, with 75% of the Fortune 500 as customers.
Own the architecture, configuration, and governance of the Atlassian platform, including Jira and Statuspage.
Partner with engineering, product, and security teams to build solutions that fit how people work.
Design and enforce governance standards, build automations, and lead tool onboarding for new teams.
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic and every device is trusted. With over 180,000 businesses trusting them, they are a fast-paced, human-centric cybersecurity company that values collaboration and innovation.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.