Maintain contact center knowledge management processes including content analysis, document management, and data capture.
Develop Standard Operating Procedures (SOPs) related to Knowledge Management.
Develop knowledge training programs for staff on how to use the KM IT Tool.
Empower AI provides AI solutions for federal government agencies to elevate their workforce potential. Headquartered in Reston, VA, the company leverages three decades of experience and is recognized as a 2024 Military Friendly Employer.
Provide frontline application support for CMiC Construction Management software, assisting end users with system access, navigation, and process issues.
Manage user account lifecycle, troubleshoot access issues, and escalate complex technical problems to internal teams or vendors.
Collaborate with IT department to update documentation, policies, and continuously improve IT service delivery.
Shimmick is a construction company that delivers high-quality projects through innovative thinking and collaboration. They are a team of resourceful and resilient professionals committed to exceeding client expectations.
Lead IT operations for a globally distributed team of ~280, managing endpoint systems, software procurement, and identity access across multiple continents.
Design and implement zero-touch provisioning, fleet automation, and proactive monitoring to shift IT from reactive support to automated operations.
Manage software budgets, vendor negotiations, and license optimization while building self-service workflows and employee onboarding/offboarding automation.
KoBold builds AI models for mineral exploration, deploying them alongside novel sensors to guide decisions on owned-and-operated programs. The company has become the largest independent mineral exploration firm and exploration technology developer, with a portfolio of over 60 projects and investors including major institutional asset managers and technology venture capitalists.
Own and execute the strategy for IT operations and engineering teams, including identity, endpoint management, and collaboration tools.
Drive technical roadmap and transparency programs to provide leadership visibility into IT quality, risks, and investments.
Partner with the CISO to ensure safety standards, and embed AI tools and automation to improve productivity and workflows.
Life360 keeps people close to the ones they love through a mobile app, Tile tracking devices, and Pet GPS tracker, serving 97.8 million MAUs across 180 countries. The company has more than 500 remote-first employees and fosters a mission-driven culture guided by values like transparency and high impact.
Provide technical expertise and in-depth analysis of highly specialized applications and complex operational environments.
Deliver high-level functional systems analysis, systems design, integration support, and documentation guidance.
Advise on the design and deployment of systems solutions to meet mission and business requirements.
TekSynap is a high-tech company providing information management solutions for Federal Government customers. It is a fast-growing company with a culture focused on technology and comprehensive planning.
Lead critical customer escalations and manage P1/P2 incidents for timely resolution.
Oversee global follow-the-sun support operations and ensure seamless service coverage.
Mentor a distributed team, improve automation, and optimize AI-assisted support workflows.
This role is listed on behalf of a partner company that focuses on customer success and AI-driven support. The company values a remote-first culture and offers significant ownership in a fast-paced SaaS environment.
Design, deploy, configure, and troubleshoot enterprise network infrastructure including routers and switches.
Provide Tier 1 and Tier 2 technical support for networking issues and collaborate with technical teams.
Apply expertise in Arista and Cisco networking technologies to deliver reliable solutions.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates remotely with a focus on technology and global opportunities.
Manage and maintain the Learning Management System (LMS) to ensure smooth operation and user access.
Provide technical support and training to users, including instructors and students, on LMS functionality.
Collaborate with IT and academic teams to implement system updates and enhancements.
American Career College educates students for careers in healthcare, guiding them from student to caregiver. With over 40 years of experience, the company fosters a culture of teamwork, collegiality, transparency, and student-centric focus, supporting professional growth.
Responsible for all Software Licensing Optimization (SLO) and Procurement Support tasks within the program.
Provide stakeholders with knowledge of industry standard licensing models and core specialization in major software publishers.
Ensure proper license management tracking and develop annual renewal reporting for the Government.
Empower AI provides AI solutions for government agencies, helping federal leaders transform their workforce. Headquartered in Reston, Va., the company leverages three decades of experience in Health, Defense, and Civilian missions and is recognized as a 2024 Military Friendly Employer.
Analyze topographic and bathymetric lidar data, vector data, and digital elevation models for diverse clients.
Develop and apply automated lidar classification algorithms using TerraSolid and other tools.
Support project execution, quality control, and process improvements within a team environment.
Dewberry is a leading professional services firm providing consulting and engineering solutions. With over 60 locations and 2,500 professionals, we foster a collaborative culture focused on innovation and high-quality service.