Remote Information technology Jobs

As a Product Deployment Specialist, you will support clinic staff in the optimal use of our web-based electronic medical record (EMR). You will ensure a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes.

• Responsible for our software components in the operating environments of our customers.
• Independent analysis of support requests and change requests of varying urgency and complexity.
• Maintenance of software product releases.

• Lead qualification, discovery, and needs analysis for prospective and existing customers.
• Design and deliver product demonstrations and presentations that align technical capability with business outcomes.
• Maintain a strong understanding of the client's proprietary extensions and custom integrations that enhance SAP B1 functionality.

As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering. Tackle complex technical challenges and refine escalation processes. Collaborate with global teams to deliver exceptional support and ensure customer satisfaction.

The Genesys Cloud CX Integration Engineer will design, implement, and maintain integrations between Genesys Cloud CX and external enterprise systems. You will ensure seamless data exchange, stability, and performance across multiple customer environments. You will collaborate with analysts to validate integration requirements and troubleshoot complex issues.

Manage the technical support function for GraphAware Hume, a graph-powered intelligence platform. Provide advanced technical support to a global customer base, ensuring fast and effective issue resolution. Act as a bridge between customers and engineering teams, ensuring client issues are handled efficiently and professionally.

The Data Center Infrastructure Management (DCIM) Engineer is responsible for designing, implementing, and maintaining the physical infrastructure of a data center. The DCIM Engineer will work closely with other teams such as IT, facilities, and operations to ensure the data center is running smoothly and efficiently. Troubleshoot and resolve data center issues, including power, cooling, and network problems.

Provide user support for technical issues remotely. Monitor systems and respond to requests. Perform basic database administration.

• Design system architectures for scalability, security, and performance.
• Collaborate with product and engineering teams to define technical requirements.
• Guide engineering teams on best practices and provide technical mentorship.

• Own the IT budget and partner with the CFO to identify cost-saving opportunities.
• Personally handle complex configurations and integrations for core business tools.
• Lead the execution of compliance frameworks (SOC 2), including gathering evidence and managing audit requirements.