Define, document, and evolve standard architectures for NWN’s Customer Experience and Contact Center offerings.
Ensure CX offerings align with customer business outcomes, NWN architectural standards, and partner platform capabilities.
Translate CX strategy into repeatable, sellable, and deliverable services, working with cross-functional peers and partners.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. With over 30 years of experience, NWN has helped over 5,000 CIOs deliver technology modernization programs. The company is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture.
Responds to incidents and requests, performs diagnosis, troubleshooting and critical thinking.
Completes tasks and associated documentation within committed timeframes, and effectively communicating across teams.
Seeks to identify repeatable issues or requests and perform continuous process improvement activities to ultimately improve customer satisfaction experience.
CommonSpirit Health builds a healthier future for all through integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states.
Engage in platform administration, configuration, and development.
Deliver value in a large, complex fast-paced environment.
Support, administration, configuration, and development to meet customer needs.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They deliver trusted, highly differentiated solutions and technologies to protect our nation and allies, operating at the critical nexus between traditional and nontraditional threats.
Manage day-to-day operations, developing policies and monitoring budgets.
Provide technical guidance to the team, ensuring efficient execution of IT initiatives.
Lead the implementation of Cisco Software-Defined Access (SDA) and network automation.
CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually.
Focused on Python-driven automation, building systems integrations between HRIS, Identity Provider, SaaS, and Finance Platform.
Transforming operational data into actionable insights and dashboards.
You’ll own high-impact projects end-to-end, mentor teammates, and raise the bar on reliability, security, and employee experience.
EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. They are growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of their growth journey.
Leads strategy, growth, and delivery quality for NetSuite implementation services.
Holds full P&L responsibility, mentors consulting teams, and acts as a trusted advisor to executive-level clients.
Supervises members of the NetSuite consulting team, responsible for hiring, training, and performance management.
Pine is a leading provider of enterprise software solutions (ERP, QMS, and CRM) and consulting services that supports manufacturing organizations across North America and Europe. They focus on NetSuite implementation services, especially in Manufacturing and Supply Chain industries, with experience in Life Sciences.
Investigate escalated voice-quality issues such as robotic audio, jitter, packet loss, one-way audio, latency, and dropped calls
Troubleshoot call routing and telephony behavior across SIP, VoIP infrastructure, and WebRTC applications
Analyze logs, signaling data, and call traces to identify root causes of calling issues
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. They are redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. They are ambitious, product-driven, and execution-focused.
Manage software implementation projects and project teams.
Create and maintain project documents, and communicate with clients.
Conduct end-user training on software features and best practices.
DIS, a division of Constellation Software, provides software solutions. They are part of Perseus Group, which acquires independently managed software companies and provides them with strategic guidance and financial security.
Act as the trusted first point of resolution for remote technical needs.
Handle access administration in Active Directory and perform account lifecycle maintenance.
Configure computers with operating systems and applications.
FIS tackles challenges at the intersection of financial services and technology, operating with conviction and discipline. They value collaboration, knowledge-sharing, and holding each other to a high standard.
Lead the administration and build of internal logic, triggers and automated workflows within CLM, Telephony & CTI, Notification Platforms and Survey Tools.
Lead the technical evaluation and selection process for new software vendors, defining business requirements, conducting RFPs, and managing proof-of-concept (POC) phases.
Partner with stakeholders in Sales, RevOps, Customer Support, and other business teams to identify manual bottlenecks and implement automated solutions across the tech stack.
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country and prides itself on its mission-driven and collaborative culture.