Supervise and coach a team of IT support analysts handling inbound tickets, calls, and chats for a live digital court reporter product.
Lead incident response for high-severity events, coordinate cross-team escalations, and maintain runbooks and training materials.
Build and manage hardware kit provisioning, on-call schedules, and support metrics reporting to improve service quality.
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are building a dedicated support team for their digital court reporter product, Maggie, and are roughly doubling their user base over the next year.
Perform nominal operations to maintain spacecraft health and service delivery, addressing anomalies for rapid restoration.
Conduct trending and performance analysis of spacecraft platforms, and support launch and commissioning preparations.
Develop and validate operating procedures for all mission phases, and automate operational tasks using Python and Linux.
Kepler Communications provides real-time Internet access for space-based assets via the first commercial optical data relay constellation, enabling continuous space communications and on-orbit computing. With 33 satellites launched, the company is a certified Great Place to Work with a culture of bold thinkers and builders.
Lead helpdesk operations and define long-term strategy for IT support, ensuring SLA compliance and service quality.
Oversee hardware lifecycle, corporate software licenses, and network performance across macOS, Linux, and Windows.
Manage team through coaching, feedback, and structured knowledge sharing while collaborating with cross-functional teams.
JustMarkets is a financial services company with an internal IT infrastructure that supports secure access, device fleet management, and network reliability. They emphasize operational excellence and scalability, focusing on team development and cross-functional collaboration.
Lead the design, implementation, and optimization of complex IT infrastructure and cybersecurity solutions across diverse client environments.
Provide technical leadership, mentor team members, and act as a senior escalation point for Service Desk and support teams.
Drive automation and continuous improvement initiatives to enhance operational efficiency and service quality.
The company is an award-winning Australian IT services provider delivering end-to-end technology solutions, managed services, cybersecurity, and ongoing IT support to businesses across various industries. It is recognized for its customer-first approach, technical expertise, and a culture of continuous improvement and technical excellence.
Tackle complex customer issues spanning multiple systems, collaborating across Product, Engineering, and Customer Success.
Lead cross-functional incident response, root cause analysis, and develop high-quality documentation and runbooks.
Analyze recurring issues to advocate for product improvements and contribute to automation and knowledge-sharing initiatives.
Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.
Lead strategy and execution of technical services across EMEA region
Collaborate with cross-functional teams to ensure quality and timeliness of customer deliveries
Manage day-to-day operations of a globally dispersed technical team
FreeBalance provides the FreeBalance Accountability Suite for Public Financial Management reform. The company has a globally dispersed team and values diversity and inclusion.
Provide advanced Tier 2 technical support for escalated issues, including macOS, networking, Google Workspace, and Microsoft 365.
Manage user onboarding, device setup, MDM tools like Jamf or Intune, and coordinate laptop logistics.
Act as the main client-facing point of contact, communicating solutions clearly and owning the full ticket lifecycle.
Solvo Global is a company that provides tech solutions in modern, fast-paced environments. They are a growing organization with a focus on remote work and startup culture, emphasizing high-quality client experience.
Serve as the primary technical point of contact for mid-to-upper-market customers, providing proactive guidance on AI-powered features and platform analytics.
Partner with CSMs, Account Executives, and Product teams to drive customer retention and expansion through regular meetings and strategic counsel.
Manage customer expectations and identify product enhancements based on feedback and usage patterns.
Highspot pioneers sales enablement software to transform how companies increase sales productivity. They are committed to building breakthrough software with a focus on equitable workspaces and a culture of belonging, empowering employees to be agents of change.
Serve as the SME Architect and Engineer for the USMC Power Platforms environment.
Design, deploy, and configure enterprise On-Premises Data Gateways for secure data integration.
Support cybersecurity requirements and enable warfighter operations via Power Platforms capabilities.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world's leading mission capability integrator, we deliver trusted solutions to protect our nation and allies, serving every branch of the U.S. armed forces.
Provide strategic direction for the Surveillance and Digital Architecture and Governance workstream, translating technical concepts for diverse audiences.
Manage and develop a team of staff across solutions architecture, data engineering, product development, and informatics.
Advise national public health institutes and ministries on data architecture, digital transformation, and governance to strengthen epidemic preparedness.
Resolve to Save Lives is a global health organization that partners locally and globally to create and scale solutions to the world’s deadliest health threats. Since 2017, we’ve worked with governments and other partners in more than 60 countries, aiming for a future where people live longer, healthier lives.