Monitor and triage alerts across security, network, systems, and cloud environments.
Perform initial troubleshooting and document findings clearly.
Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope.
DYOPATH is dedicated to providing stable, reliable, and secure operations. They are committed to learning, collaboration, and continuous improvement and has a supportive team environment.
Provides daily leadership, coaching, and performance management for two IT Support Engineers.
Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
Acts as a senior escalation point for complex or critical IT support incidents.
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.
Partner with Business Leads to design, develop, test, and implement specialized Anaplan ICM solutions.
Lead Anaplan projects by collaborating with business teams to develop user stories and convert them into achievable agile sprints.
Document overall Anaplan builds, architecture diagrams, and system processes.
They are a global IT service company based in Uruguay, serving humans like humans. Their focus is on providing staffing and delivery team services to companies seeking a strategic partner for their products and services. They value collaborative, curious, results-driven people.
Provide expert front line support to all internal and external customers to strengthen customer satisfaction and contribute to positive surgical outcomes.
Analyze and troubleshoot complex Robotic problems using remote diagnostics or over the telephone; some on-site or in-house service support may be required.
Record requests for service and actions taken using computerized and manual documentation systems to provide historical service records and identify trends.
Intuitive believes that minimally invasive care is life-enhancing care, expanding the potential of physicians to heal without constraints. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team, committed to making a difference.
Configure, optimize, and own scheduling tools for patient care.
Manage Epic build, triage tickets, and support cross-functional projects.
Provide technical guidance to schedulers and clinic staff, driving issue resolution.
Hummingbird elevates patient access so patients can get healthcare how, when, and where they need it. They manage patient access as a technology-enabled service and are obsessed with the connection between the people, processes, and technology.
Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services.
Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
TekSynap is a fast-growing high-tech company that understands the pace of technology and the need for a comprehensive information management environment. They aim to utilize the best of information technology to meet the business needs of Federal Government customers.
Provide technical expertise to the Revenue Operations and Enablement Team.
Manage and enhance the core tech stack.
Collaborate with Sales Enablement and Revenue Operations teams to implement innovative solutions.
Hudl builds great teams and hires the best of the best to ensure employees are working with people they can constantly learn from. They are one of Newsweek's Top 100 Global Most Loved Workplaces, with a culture where everyone feels supported.
Design, develop, and implement data integrations using SQL Server, SSIS, and SSAS.
Translate and map customer data into our application to ensure accuracy and performance.
Serve as a technical leader within the implementation team, promoting best practices and high-quality standards.
Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators and subject-matter experts with a passion for software and building businesses.
Perform Epic application build, configuration, optimization, and maintenance for Radiant, Cupid, and Lumens modules.
Collaborate with clinical, operational, and technical teams to gather requirements and implement solutions.
Troubleshoot application issues and provide timely resolution support.
The Wilshire Group is a boutique consulting firm in Los Angeles that specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. They have a track record of aiding over 100 healthcare systems nationwide, and their team thrives on professionalism, efficiency, and adaptability.