Remote Information technology Jobs

Design, configure, implement, and maintain complex network and security solutions. Troubleshoot LAN, WLAN, WAN, VPN, Firewall, and NGFW systems. Monitor network performance and capacity, and implement improvements as needed.

• Integrate and optimize quantum computing technologies within enterprise resource planning (ERP) frameworks.
• Enhance operational efficiency and enable data-driven decision-making.
• Collaborate across IT, logistics, and business teams to align quantum systems with evolving organizational needs.

• Architect, secure, and manage core IT infrastructure across identity, networking, endpoint management, and enterprise SaaS platforms.
• Partner with cross-functional teams to ensure systems are reliable, scalable, secure, and aligned with organizational needs.
• Influence operational standards, implement automation, and enhance security and compliance across enterprise systems.

• Lead the deployment and adoption of innovative solutions across government and commercial clients.
• Act as the primary operational contact for clients throughout project lifecycles.
• Travel to client sites to kickoff projects, oversee implementation, and ensure adherence to internal policies.

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation.
• Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform.
• Translate high-level business goals into actionable user stories for development or implementation teams.

Contribute to an established IT Service Desk team and improve the productivity of all StackAdapt employees. Support employees across diverse global locations, supporting every department within the company. Provide first-level support and resolve increasingly complex service requests and critical incidents.

Engage with internal employees to detail issues accurately in the ticketing system. Detect and solve production issues and bugs within the development environment. Provide day-to-day maintenance and support for applications.

• Ensure customer success in building and launching Amazon Connect solutions.
• Facilitate business process reviews to identify customer requirements and processes.
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services.

• Responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.
• Guides ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
• Works with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions

The Customer Outcomes Platform Architect helps customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This role establishes and supports best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation, and on-going operations.