Monitor servers, networks, and cloud environments for performance issues, outages, and alerts, performing intermediate troubleshooting.
Maintain and update documentation, assist with incident coordination, and identify patterns in recurring issues to propose improvements.
Contribute to the refinement of monitoring alerts and SOPs while acting as an escalation point and peer mentor for less experienced engineers.
Trace3 is a leading Transformative IT Authority that provides unique technology solutions and consulting services to clients. It employs over 1,200 people across the US, with a culture that embodies the spirit of a startup while being a scalable business focused on integration, automation, and innovation.
Handle escalated support tickets and troubleshoot issues across Microsoft 365, Windows, networking, and end-user systems.
Own tickets from start to finish in a multi-client MSP environment, documenting fixes and proactively spotting recurring problems.
Prioritize and manage multiple tickets while maintaining clear communication with clients and internal teams like Tier 1 and Tier 3 support.
This company is a boutique IT recruiting agency specializing in placements for IT consulting companies and managed services providers. It focuses on permanent, full-time positions in a fast-paced, problem-solving environment typical of the MSP sector.
Lead end-to-end implementations of Student Information Systems, Learning Management Systems, and CRM platforms for higher education institutions across LATAM.
Conduct virtual workshops to gather requirements, configure systems, manage data migration and integrations, and train academic and administrative users.
Act as a trusted advisor to clients, creating project plans and materials while ensuring client satisfaction and project success in a remote, multicultural team environment.
Talentus Global is a US company providing near-shore BPO services such as smart-sourcing, dedicated teams, managed IT services, and software outsourcing across over 20 countries. The company has an entrepreneurial, multicultural team culture focused on delivering top-tier solutions like ERP and CRM across industries including Higher Education.
Own and execute the IT roadmap, ensuring alignment with business goals for growth, security, and operational efficiency.
Administer and optimize core IT and security platforms including Google Workspace, Electric AI, JumpCloud, and Check Point.
Oversee all user access controls, security policies, vendor relationships, and serve as the primary escalation point for IT support.
Max Retail empowers independent retailers and brands through a technology platform that automates multichannel selling across online marketplaces. The company operates as a fast-growing SMB or startup, focused on building a more sustainable retail economy.
Own the design, deployment, and operation of OpenStack and Kubernetes environments to ensure performance, scalability, and resilience for GPU workloads.
Build and improve infrastructure using infrastructure-as-code and GitOps practices, driving automation across provisioning, deployment, and operational workflows.
Optimize GPU workload scheduling using Kubernetes and NVIDIA tooling, and implement monitoring, logging, and alerting to ensure platform stability.
NexGen Cloud is the company behind Hyperstack, a full-stack AI cloud that provides on-demand and private GPU infrastructure to customers ranging from AI researchers to enterprises for compute-intensive workloads. It is a fast-moving, tight-knit team that equips its people with AI tools to solve complex problems and innovate in enterprise GPU infrastructure.
Support primary TAMs in monitoring the health and performance of Varicent solutions for VIP customers, requiring advanced SQL skills.
Coach users on Varicent functionality, analyze solution usage and data patterns to identify optimization areas, and assist in configuring solutions based on documented requirements.
Collaborate with internal teams to troubleshoot errors, prepare performance metric summaries, and contribute to customer conversations framing products as solutions for process challenges.
Varicent provides cutting-edge Sales Performance Management (SPM) SaaS solutions to help global organizations design go-to-market strategies and maximize revenue. Recognized as a market leader by Forrester and Gartner, it is a collaborative, innovative company trusted by hundreds of industry leaders like T-Mobile and ServiceNow.
Answer client API questions and solve technical issues via text and live support channels.
Assist clients in implementing API code, debug client code, and maintain official API libraries in multiple languages.
Develop and maintain API documentation and provide testing and feedback for new API features.
Kraken is a crypto and blockchain technology company focused on accelerating global crypto adoption for financial freedom and inclusion. It operates as a fully remote, mission-driven organization with employees in over 70 countries, developing products for traders and institutions.
Run and optimize enterprise storage and backup platforms across distributed environments, managing multi-vendor arrays and SAN technologies.
Provision storage, configure backup policies, monitor system health, and proactively troubleshoot across the storage, SAN, backup, and network stack.
Contribute to infrastructure automation with scripting, support infrastructure upgrades, produce technical documentation, and participate in on-call rotations for production reliability.
Pragmatike recruits on behalf of a prestigious international organization managing critical IT infrastructure at a global scale. The organization operates complex, heterogeneous environments with a commitment to sustainability, diversity, and operational excellence.
Design, develop, and deploy solutions utilizing the ServiceNow platform, working with a collaborative team to lead, mentor, and ensure quality delivery.
Work with customer service owners, process owners, and service delivery groups, participating in demos and meetings in a professional and courteous manner.
Serve as a subject matter expert on the ServiceNow platform with strong experience designing, developing, and deploying integrations with external third-party tools.
AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation, analytics, and software delivery. It prioritizes a culture of belonging where all perspectives are valued and creates spaces for empowerment and change.
Execute validation activities for GxP computerized systems using a risk-based Computer Software Assurance (CSA) approach and author/maintain associated documentation.
Serve as the validation lead for key GxP platforms, ensuring systems remain compliant with global regulations and data integrity principles like ALCOA+.
Support IT due diligence for third-party vendors, maintain inspection readiness, and collaborate cross-functionally with Quality, IT, and business stakeholders.
Kyverna Therapeutics is a patient-centered, clinical-stage biopharmaceutical company developing cell therapies for patients suffering from autoimmune diseases. The company is guided by core values including collaboration and innovation, operating in a fast-paced, regulated environment committed to transforming autoimmune disease treatment.