Configure, develop, and support NICE CXone contact center solutions.
Focus on scripting, call flow design, and system optimization.
Work with business and technical teams to ensure efficient routing and high system performance.
The Ohio State University is a top-20 public university with leading academic health centers. The university employs a large and diverse team dedicated to education, research, and healthcare, fostering a strong sense of community and commitment to excellence.
Assist with commissioning documentation turnover packages and perform Factory Acceptance Testing on control panels.
Troubleshoot and configure PLCs, HMI graphics, servers, and plant networks during commissioning of renewable energy assets.
Support mechanical and control system troubleshooting, pressure testing, and plant performance testing at project sites.
Ameresco, Inc. is a leading energy solutions provider helping customers reduce costs, enhance resilience, and decarbonize to net zero. This role is aligned to Neogenyx Fuels LLC, a joint venture majority-owned by Ameresco, which is responsible for all employment terms.
Own the administration and architecture of Kustomer (CRM), telephony stack, and all agent communication channels.
Build and evolve AI tooling to enhance frontline agent performance and efficiency.
Continuously improve system health and tooling to elevate both agent and customer experiences.
Novo is a financial technology company focused on providing digital banking services to small businesses. They are a growing company that values innovation and operational excellence.
Design, implement, and improve virtualization platforms based on VMware and Hyper-V across HCI and SAN architectures.
Ensure availability, performance, and reliability of virtualized environments through proactive monitoring and capacity planning.
Collaborate with SRE, DevOps, and support teams to resolve infrastructure issues and drive automation.
Social Discovery Group is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. The company has an international team of 1000+ professionals and is a two-time 'Great Place to Work' winner.
Troubleshoot complex software issues and escalate to engineering when needed.
Communicate directly with customers via Zendesk and Zoom to drive resolution.
Manage ticket severity and ensure SLA compliance while mentoring peers.
Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.
Serve as primary Tier 1 support for end users across a cloud-based platform environment, handling access requests, device troubleshooting, and ticket triage.
Triage development team tickets for broken pipelines, dashboard questions, and log investigation using JIRA Service Management.
Pair with senior engineers during low-volume periods to build technical depth in Kubernetes, AWS, CI/CD pipelines, and SRE practices.
Defense Unicorns delivers mission value by streamlining software delivery for defense and civil agencies. The company consists of innovators, software engineers, and veterans with decades of federal market experience.
Provide front-line technical support for a large enterprise IT environment, answering and resolving incoming service desk contacts via voice and digital channels using Amazon Connect and Salesforce Service Cloud Voice.
Document incidents and requests accurately, escalate per defined ITSM procedures, and meet service-level targets for response, resolution, and customer satisfaction.
Contribute to knowledge base articles and continuous improvement of support processes, following ITIL-aligned processes for incident, request, and escalation management.
FormativGroup operates within the critical middle layer of business technology, connecting infrastructure to business processes for the middle market. They employ specialists with deep technical expertise across cloud architecture, system integration, AI, and data strategy to unify fragmented systems.
Lead the design and ownership of the Azure foundation for a multi-year municipal modernization program.
Establish IaC-only deployment standards using Terraform or Bicep, with strict CI/CD and compliance controls.
Embed security, observability, and operational excellence into platform design and deployment cycles.
Alpha Financial Markets Consulting is a consultancy that supports financial and public sector clients with technology modernization. They emphasize a structured, collaborative culture and are currently staffing a multi-year municipal program.
Design and implement Azure cloud solutions with a focus on Dynamics 365 and AI technologies.
Lead architectural direction ensuring best practices for integration, scalability, and security.
Collaborate with stakeholders in complex, evolving environments to drive innovation.
Expleo is a global engineering, technology and consulting service provider that helps businesses fast-track innovation. With a presence in 30 countries, they foster a culture of bold thinking and reliable execution.
Manage L1 escalations, access provisioning, and complex technical requests within set SLAs.
Take full ownership of identity and access governance, onboarding/offboarding, and incident response.
Drive automation of manual processes using scripts, APIs, and integration tools like Zapier or n8n.
Fundraise Up is a global fundraising platform that helps nonprofits increase donations through a fast, accessible checkout experience. The company has 160+ product team members distributed across Europe and is recognized for its 4.9/5 product rating and work with leading global NGOs.