Provide application technology expertise and direction for highly complex, enterprise-wide programs and act as a subject matter expert.
Lead cross-functional teams to troubleshoot complex hardware, software, and system problems, including on-call responsibilities and problem management.
Lead technical analysis, develop test plans, facilitate user acceptance testing, and assist in developing service level agreements for application support and deployment.
CommonSpirit Health is a nonprofit Catholic healthcare organization that delivers integrated health services across 24 states. It has over 157,000 employees and operates more than 2,300 care sites, emphasizing a mission-driven culture focused on equity and innovation.
Support a large enterprise customer by delivering secure network design and implementation across on-premises, data center, and cloud environments as part of a multi-year strategic transformation.
Work closely with project management, internal IT, and managed services teams to ensure seamless integration, security, and performance of network infrastructure, with occasional on-site support in Downers Grove, IL.
Contribute to additional dynamic projects as they arise, requiring travel between locations and transportation of equipment, and demonstrate excellent communication and customer-facing skills.
Sentinel is a leading IT services and solutions provider, delivering security, communications, systems, networks, software applications, cloud, and managed services, alongside staffing solutions. It is a top workplace with a team-oriented culture, fostering growth through certification and hands-on training, and has primary support centers across the United States.
Designs and implements solutions to resolve complex technical and business issues across multiple functions.
Leads the integration of new solutions within existing or newly defined architecture, serving as a primary technical liaison.
Collaborates with leadership on application standardization and architecture direction while maintaining knowledge of healthcare IT trends.
CommonSpirit Health is a large nonprofit Catholic healthcare organization that delivers integrated health services across 24 states through clinics, hospitals, and virtual care. It has over 157,000 employees and fosters a culture driven by innovation and humankindness, contributing billions annually in charity care.
Answer incoming calls and emails to provide basic help desk support and troubleshoot user problems, ensuring professional customer service and timely resolution or escalation.
Perform user data corrections, assist with account management tasks like moving accounts and updating contact information, and accurately log all service requests using call tracking software.
Learn fundamental operations of commonly used software and hardware, educate end users on appropriate system use, and provide technical support over the phone with patience during stressful situations.
AMERICAN SYSTEMS is an employee-owned federal government contractor that provides strategic solutions in Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training for national priority programs. It is an employee-owned company with a professional culture focused on supporting government missions.
Own and fix customer issues from ingest to resolution, working on one-time fixes or technical projects affecting the entire organization.
Offer, advocate, and implement best practices for a secure IT function to create the world's most productive workforce.
Automate processes across device management, identity management, hardware logistics, and user lifecycle to reduce manual touchpoints.
Ashby is a company that builds software, and it has grown from 250 to 320 employees. The culture is described as being remote-friendly, operating with a startup stack, and emphasizing fast, outsized impact.
Maintain and support core IT systems, including Google Workspace and device management (JAMF).
Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management.
Support tools like VPNs, password managers, and endpoint security, ensuring employee devices are patched and compliant.
Sardine is a leader in fraud prevention and AML compliance, providing a platform that uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud. It is a remote-first company with hubs in multiple cities and employs talented, self-motivated individuals valuing performance over hours.
Architect and automate internal IT systems, including identity infrastructure, endpoint management, and SaaS lifecycle using tools like Okta and Terraform.
Serve as the escalation point for complex tier 2/3 systems issues, working with an MSP partner to ensure smooth operational resolution.
Drive an automation-first culture across the IT function by evaluating new technologies, creating documentation, and eliminating manual work.
WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready, focusing on authentication, identity, and authorization infrastructure. The company recently raised $100M Series C funding, is valued at $2B, and serves hundreds of fast-growing AI and software companies, fostering a culture of automation and technical innovation.
Manage the end-to-end incident lifecycle for complex operational and technical incidents in a SaaS healthcare production environment.
Lead specialty projects to enhance the Incident Response process for internal stakeholders and external clients.
Facilitate root cause analysis and post-incident reviews to ensure corrective actions are implemented, promoting continuous improvement of processes and service reliability.
Experian is a global data and technology company that powers opportunities for people and businesses by redefining lending practices, preventing fraud, simplifying healthcare, and creating digital marketing solutions using data, analytics, and software. It is a FTSE 100 company with a team of 23,300 people across 32 countries, deeply committed to creating an inclusive, people-first culture focused on work/life balance, development, and wellness.
Configures QGenda's Credentialing and Payer Enrollment solutions using customer requirements and best practices to ensure ease of use.
Prepares for and leads implementation and training calls, documents final configuration, and transfers knowledge to the Customer Success team.
Works cross-functionally with Technical Account Managers, Project Coordinators, and other teams to scope and deliver all customer requirements and meet go-live expectations.
QGenda redefines healthcare workforce management with a unified software platform, empowering organizations to onboard, deploy, and manage their workforce. It has over 800 employees across the US, fostering a dynamic work environment focused on growth, innovation, and making a difference for customers.
Support and maintain key construction-industry software platforms including Autodesk, Primavera P6, Viewpoint Vista/ProjectSight, and HCSS HeavyBid through user provisioning, troubleshooting, and vendor coordination.
Partner with business stakeholders in estimating, scheduling, and operations to translate needs into system workflows, document processes, and identify opportunities for streamlining across platforms.
Serve as a front-line point of contact for application issues, deliver basic user training, and assist with software enhancements, upgrades, and testing before deployment.
Loenbro is a trusted, long-term construction lifecycle partner offering Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication services across the U.S. The company has a national presence and fosters a culture grounded in integrity, teamwork, excellence, and purpose, building careers while maintaining critical infrastructure for communities.