Support technical onboarding and deployment for enterprise customers, building AI voice agents and designing integrations.
Troubleshoot APIs, webhooks, SIP, and telephony issues, and debug production deployments.
Partner with Product and Engineering to identify product gaps and drive improvements from customer feedback.
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. With a team of 50, they've scaled to $80M in ARR and are backed by Y Combinator and other leading investors.
Own end-to-end IT provisioning for new hires and provide day-to-day technical support.
Identify repetitive processes and design AI-powered automations using tools like Claude, Zapier, or n8n.
Collaborate with People, Technology, and business teams to improve digital workplace operations.
The company is a fast-growing, remote-first organization leveraging technology and AI to improve employee experiences. It has a culture of trust, collaboration, optimism, curiosity, and professional growth.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Provide seamless tech support and manage day-to-day access, security, and hardware requests for a distributed team.
Orchestrate exceptional onboarding and offboarding experiences, collaborating with People Operations and vendors.
Implement support models and security guidelines, working alongside Legal and Procurement to maintain operational efficiency.
Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. They deliver integrated, AI-powered solutions for K–12 classrooms and support a distributed team of 500+ employees.
Lead end-to-end ServiceNow HAM Pro and SAM Pro implementations.
Design and configure asset lifecycle processes, software license management, and compliance.
Integrate ITAM with CMDB, Discovery, Service Mapping, and drive governance standards.
StarTekk is a digital transformation company that accelerates organizational growth and efficiency through data analysis and digital initiatives. The company's size and culture are not detailed.
Resolve incoming support requests for encryption, identity management, Unified Communications, and basic audio-visual issues.
Troubleshoot account lockouts, password issues, and common problems while escalating when necessary.
Document ticket information according to standard procedures and provide backup for the Service Request Office.
Oregon Health & Science University is Oregon's only public academic health center, providing patient care, groundbreaking research, and training for health care professionals. As Portland's largest employer, it offers opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
Lead and mentor junior support team members and Level 1 Team Leads to strengthen IT service delivery.
Act as a primary escalation point for complex service issues, driving root-cause analysis and lasting improvements.
Implement and improve IT Service Management processes to ensure SLAs, KPIs, and user expectations are consistently met.
The company provides technology and services designed to improve connectivity and support communities across the United States. It fosters an inclusive workplace with a commitment to equal opportunity and career development.
Support configuration, maintenance, and improvement of Workday HCM and related HR systems.
Partner with HR teams to translate business needs into technical solutions and manage system enhancements.
Participate in Workday releases, upgrades, and cross-functional implementation projects.
The company is a partner organization seeking a Workday HCM Analyst to support HR technology systems. It is a remote-friendly company with a collaborative, professional, and team-focused culture.