Support pre-sales activities and lead solutioning/scoping discussions.
Deliver successful customer outcomes focused on Workflow applications.
Design solutions using Workflow’s Solutions for common customer use cases.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. Their cloud-based platform connects people, systems, and processes, empowering organizations to work smarter, with over 8,100 customers, including 85% of the Fortune 500®.
Day to day support and maintenance of various platforms and services
Windows system maintenance, Lifecycle Management, Configuration Management
Systems and process automation
Software Mind develops solutions that make an impact for companies around the globe. They build cross-functional engineering teams that take ownership and crave more, embracing openness, respect, grit, and enjoyment.
Serve as Incident Commander, leading real-time response efforts, managing communication across teams, triaging issues, and driving resolution of high-priority incidents.
Execute documented runbooks for troubleshooting and resolving production incidents involving AWS services and Kubernetes Clusters.
Collaborate post-incident with engineering teams, performing root cause analysis, documenting lessons learned, and driving the implementation of durable solutions.
EBay is a global ecommerce leader that is changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world and the team fosters an inclusive and collaborative culture, encouraging open communication, continuous learning, and professional growth.
Implement, enhance, and support clinical applications across multiple sites.
Analyze workflows and identify system enhancement opportunities to improve operational efficiency.
Train and support end users on new features and system functionality.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead multiple product implementations, ensuring a smooth customer experience.
Drive hardware and software delivery, meeting project milestones and training.
Manage customer relationships as the primary point of contact.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.
Plan, implement, document, and manage data center cabinet layouts and power density.
Oversee server capacity deployments, integrating infrastructure with automation.
Provide expert technical guidance and troubleshooting support for complex data center infrastructure-related issues.
Zscaler is a global leader in zero trust security, securing users, applications, data, and devices. With over 160 data centers, they combat cyber threats using AI, fostering a culture of customer obsession, collaboration, ownership, and accountability.
Support and maintain Mogli’s internal Salesforce instance, providing ongoing support to teams.
Execute assignments and own user troubleshooting requests triaged by the Salesforce Platform Manager.
Draft and revise Salesforce documentation of processes for teams and maintain log of architectural changes.
Mogli Technologies delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits, along with extreme growth of clients in commercial verticals. They are a small, high-trust team focused on accelerating our clients' success globally and they value empathy, hustle, and proactive communication.
Act as the first point of contact for users submitting tickets, sending emails, or calling via VOIP/phone.
Perform initial troubleshooting using standardized runbooks and guided questions to resolve common Level 1 issues.
Update and maintain clear documentation and knowledge base articles to improve runbooks and standard operating procedures.
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. They help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Lead, mentor, and develop a team of IT Systems Engineers.
Maintain hands-on involvement in the administration and optimization of enterprise SaaS applications.
Manage vendor relationships for enterprise applications, including contract oversight, service level monitoring, and escalation management.
Rush Street Interactive is a market leader in online casino and sports betting, currently operating real-money gaming with their brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. They are building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences.
Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments.
Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
Founded in 2001, AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level. The company has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.