Remote Information technology Jobs

The IT Systems Engineer administers, configures, and maintains IT systems used to manage and control end-user devices, services, and enterprise applications. Handles 2nd and 3rd-level technical support and system optimization. Ensures the stability, security, and scalability of platforms such as Entra, Jamf, Intune, Microsoft Office 365, MS Defender, Atlassian tools, and other IT systems.

We are seeking a skilled Desktop Support Engineer. The ideal candidate will provide proactive technical support for desktop systems. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments.

Responsible for the successful delivery of ServiceNow's solutions and services in a client consulting environment. Key member of the overall implementation project team and expected to deliver thought leadership with deep subject matter expertise related to ServiceNow product capabilities and complimentary technologies. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.

• Design, deploy, and manage VMWare ESXi hosts and vSphere environments.
• Plan and execute the migration of physical servers to virtual environments.
• Provide advanced technical support for VMWare-related issues, including root cause analysis and problem resolution.

As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.

• Provide technical support and interact with customers daily.
• Manage support cases from beginning to end.
• Develop and maintain relationships with customers to help them be successful.

• Provide frontline and expert-level support by handling customer inquiries and complex technical issues.
• Manage the technical pipeline by analyzing, prioritizing, and escalating bugs and feature requests to Product & Engineering teams.
• Build knowledge assets by developing and maintaining comprehensive technical documentation.

Leverage JavaScript, CSS, and HTML to configure and customize the company's app for customers' online stores. Diagnose and troubleshoot technical issues, providing effective resolutions and guidance to customers. Engage with customers via chat and email to address and follow up on support inquiries promptly and professionally.

Key contributor to the development, administration, support, and ongoing optimization of our Enterprise Resource Planning (ERP) system. Manage the day-to-day operations of the ERP system, including system administration, configuration, troubleshooting, and providing technical support to end-users. Ensure data integrity and apply required security to safeguard data assets and comply with internal policies, including SOX and ITGC.

• First point of contact for IT support.
• Resolve a high percentage of issues at first contact.
• Requires knowledge of the core NBCU IT landscape.