Provides product and technical support to customers via telephone or email.
Resolves complex customer questions and issues via escalated tickets.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.
Develop and execute cloud strategies tailored to client business objectives.
Translate technical solutions into business value through clear, outcome-driven communication.
Collaborate with C-level stakeholders to align cloud roadmaps with defined strategic goals.
Planet Technologies is the nation’s leading Microsoft services provider to the public sector. They have significant experience in deploying business intelligence, cloud services, unified communications, and systems management with an emphasis on building, deploying, and managing custom solutions.
Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Provide basic customer service and IT support by handling standard inquiries using predefined scripts and procedures.
Log, track, and update incidents and requests in the ITSM system, ensuring accurate documentation and follow-up.
Execute simple change requests within defined change control windows, following established approval processes.
Jobgether is a company that uses an AI-powered matching process. They ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Deliver end-to-end implementation and upgrade projects, ensuring alignment with customer requirements.
Provide onsite and remote consulting services, including system installation and configuration.
Conduct client training sessions to support effective adoption of solutions and best practices.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own inbound issues from first message to verified resolution.
Read logs, traces, API responses, and model outputs to find the actual cause.
Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.
Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.
Own and evolve Lime’s Atlassian platform as a scalable system supporting critical business workflows.
Assess and improve platform architecture, configurations, and data structures to reduce complexity and improve usability.
Define and implement practical governance standards for platform structure, access management, and operational best practices.
Lime is a global leader in micromobility, building a future where transportation is shared, affordable, and carbon-free. As a Time Magazine 100 Most Influential Company, it has powered over one billion rides across nearly 30 countries, spurring a new generation of clean alternatives to car ownership.
Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Coordinate with the VCC Support teams for remote technical support, downtime reporting.
Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.
Administer and enhance Salesforce Sales Cloud, Service Cloud, CPQ, using declarative tools.
Collaborate with business stakeholders and IT partners to gather requirements, design solutions, and implement changes.
Troubleshoot and resolve system issues, ensuring high availability and performance.
Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. We are a Remote First organization of unspecified employee count with a strong commitment to excellence, innovation, and customer satisfaction.
Guide customers through product operation, configuration, and best practices.
Troubleshoot hardware, software, and networking issues efficiently.
Deliver timely solutions and ensure customer satisfaction.
Cadwell specializes in products that directly impact patient care in clinical neurophysiology and sleep medicine. They are a collaborative, mission-driven team that invests in employee growth.