Remote Information technology Jobs

The Implementation Specialist conducts implementation activities and executes the standard implementation methodology across its suite of solutions. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff as needed. The role includes onsite super-user training, go-live support and post-go-live optimization.

• Oversee technical operations for US-based customers, ensuring smooth and efficient workflows.
• Handle 2nd and 3rd level technical tickets, resolving complex issues related to SaaS applications, integrations, and infrastructure.
• Maintain and optimize performance, reliability, and security of web applications, databases, and server systems.

• Serve as a Tier III escalation point for complex network support issues.
• Troubleshoot and resolve network, endpoint, and device provisioning issues.
• Administer, test, and maintain firmware and software updates to optimize performance.

Lead the end-to-end onboarding and implementation for US-based Enterprise and Mid-Market customers. Design scalable, API-driven solutions leveraging Sprinto’s integrations, workflows, and automation capabilities. Translate customer use cases into viable solutions using creative configuration, integrations, or process workarounds.

• Provide first-tier IT support for hardware, software, and network issues across multiple platforms.
• Troubleshoot and resolve basic issues remotely, escalating more complex problems to appropriate teams.
• Collaborate with IT teams to test, implement, and improve IT solutions.

As an Enterprise Applications Engineer, you will take ownership of the administration, configuration, and continuous improvement of enterprise business applications. You will collaborate with cross-functional teams to ensure systems remain secure, efficient, and aligned with organizational objectives. You will be responsible for driving improvements that enhance productivity, governance, and collaboration across the enterprise.

• Delivers Tier 2 technical support for desktops, software, and peripheral devices across diverse locations.
• Responds to support requests via in-person, remote, and digital channels, resolving issues efficiently.
• Maintains accurate documentation of technical issues, solutions, and knowledge base articles.

Lead the implementation of software solutions for clients, focusing on property tax systems. Manage client data, identify implementation challenges, and ensure successful translation of requirements into actionable solutions. Collaborate with cross-functional teams and actively problem-solve to resolve software gaps.

• Responsible for the design, build, testing, training, and support of the Electronic Health Record (EHR) system.
• Performs complex design and analysis tasks related to the hospital business operations.
• Acts as a mentor to other members of the Orders team.

Design and deliver MuleSoft-based integration solutions. Build RESTful APIs and healthcare interfaces (HL7, FHIR, NCPDP). Implement CI/CD pipelines and champion DevOps best practices.