Lead the IT service desk function so incidents and service requests are logged, prioritized, and resolved within agreed SLAs while maintaining strong customer satisfaction.
Act as the main escalation and communication point between end users, the service desk team, and other IT/service owners.
Manage daily service desk operations, including ticket queue management, workload balancing, shift cover, and monitoring SLAs/KPIs.
Red Cup IT, Inc. aims to provide timely, high-quality IT support and consistently meet service levels. We blend people management, IT service management best practices ITIL-based and continuous improvement of support processes.
Conduct gap analyses to determine VistA package capabilities.
Document specifications and translate technical client needs.
Assist in the enhancement of current VistA analysis processes.
GovCIO transforms government IT by delivering innovative IT services and solutions. They foster a collaborative team environment, invest in their people, and prioritize continuous enhancement of the employee experience.
Provide advanced support and product expertise to largest customers.
Perform root cause analysis, debugging and troubleshooting across Atlassian products.
Participate in customer-facing calls communicating progress updates and action plans.
Atlassian's software products help teams all over the planet. Their solutions are designed for all types of work, and they believe that the unique contributions of all Atlassians create success.
Provide strategic consultation to define business processes.
Lead change management within the architecture domain.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
One of Upwork's largest clients, an American multinational technology company, is in search of an M365 Administrator (Chinese speaking). In this role, they require you to handle tickets that come in through phone, emails and chat.
Experience with Jack Henry Silver Lake and FIS IBS Platform.
Synovus is migrating from Jack Henry- Silver Lake to FIS-IBS.
Migration experience will be a plus.
The company integrates Google Chrome, Microsoft Edge, Apple Safari, and Mozilla Firefox. The company seems to be growing and open to different work arrangements.
Monitor and respond to alerts and events from various tools, jobs, applications, and platforms
Work with internal and external service providers to resolve issues
Maintain operations
ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. ATPCO believes in flexibility, trust, and a culture where your wellbeing comes first. We’ve built a remote-first culture rooted in trust, transparency, and belonging.
Support clients with Atlassian applications, Adaptavist tools, processes, and best practices.
Monitor and respond to customer requests on the Adaptavist service desk.
Configure permissions, workflows, and other solutions based on customer requests.
The Adaptavist Group is a global family of companies with a common goal: combining teamwork, technology, and processes to help businesses improve. They specialize in delivering enterprise software and tailored solutions across technology ecosystems like Atlassian and AWS.
Manage, secure, and optimize DB ECO NA’s Microsoft 365 and Azure environments.
Enable automation, process improvements, and cross systems integration.
Support Finance, Business Operations, HR and other business functions, innovation, and long-term scalability.
DB E.C.O. North America offers specialized rail and transit consultancy services to public agencies, passenger and freight railroads. DB E.C.O. North America is part of the DB E.C.O. Group and leverages Deutsche Bahn’s global expertise to advance mobility and rail transportation across the U.S. and Canada.
Serve as the technical authority for the ServiceNow enterprise platform architecture.
Ensure performance is optimized, security compliance is met, and customer modernization goals are strategically aligned.
Collaborate within a dynamic and innovative environment that emphasizes customer success.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.