Own the service delivery relationship for a portfolio of clients, acting as the primary point of accountability for their service experience.
Lead governance conversations including monthly service reviews and QBRs, managing SLA performance and service outcomes.
Manage client escalations and service recovery, coordinating with technical teams to drive continuous service improvement.
Insentra is a channel services partner delivering IT solutions exclusively through the partner channel across 27+ countries. The company is certified as a Great Place to Work and is part of Turnium Technology Group, fostering a diverse, inclusive, and flexible culture focused on career growth.
Provide first-line IT support through Jira and Slack, resolving requests within SLA.
Troubleshoot Windows and macOS devices, including MDM enrollment and software issues.
Manage user lifecycle, access requests, and SSO issues across Google Workspace and JumpCloud.
Finom is a European tech startup headquartered in Amsterdam building an all-in-one financial B2B platform for entrepreneurs. With over $300 million in funding, we maintain a start-up spirit focused on innovation, employee empowerment, and real impact.
Design and implement complex network solutions for client sites, focusing on Cisco and Palo Alto technologies.
Provide Tier 3 support for network and security issues, including routing, VPNs, and WAN optimization.
Manage BAU and project work, complete timesheets for billing, and participate in on-call rotation.
RFA is a rapidly growing global IT services provider offering first-rate network and security solutions to elite clients, including those in the financial services industry. The company emphasizes professionalism and superior service, with a collaborative culture and visibility to senior management.
Lead SAP Business One improvement initiatives and identify opportunities to enhance processes and system functionality.
Analyze business needs, gather detailed functional requirements, and map existing processes for optimization.
Perform SAP B1 configuration, plan and execute functional tests, and validate system changes before implementation.
The hiring company is a partner organization looking for a senior SAP B1 consultant to drive system improvements and process optimization. It operates in a remote-first environment, offering autonomy and high levels of interaction with business teams.
Operate, maintain, and enhance enterprise business applications across Windows and RHEL environments, including virtualized and AWS-hosted systems.
Plan and execute system, database, and application upgrades while monitoring IT systems for availability and performance.
Troubleshoot complex application issues, perform root-cause analyses, and support compliance with security and operational standards.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI delivers secure, efficient, and cost-effective managed IT services to public sector and commercial clients worldwide.
Support VCS system installation, transition, and sustainment, including site surveys and equipment deployment.
Assist with cutovers from legacy voice systems, testing of power/cabling/connectivity, and decommissioning.
Provide on-site customer support, maintain technical documentation, and escalate complex issues.
Peraton is a next-generation national security company that delivers mission-critical solutions and transformative IT services to protect the U.S. and its allies. It partners with essential government agencies and supports every branch of the armed forces, employing people who solve daunting challenges worldwide.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Lead solution architecture and functional design for Oracle Cloud ERP and Procurement.
Design and optimize end-to-end Procure-to-Pay processes, including purchasing, requisitions, receiving, invoicing, and supplier management.
Translate business requirements into scalable Oracle Cloud ERP solutions and support integrations with third-party systems.
Apex IT is a global consulting firm delivering enterprise solutions for CRM, financial reporting, HR, and BI with Salesforce and Oracle. They are a remote-first company with top talent across the US and India, offering flexible work-life balance.
Provide remote technical support and occasional onsite assistance for smart building and IoT security system commissioning.
Program, configure, and troubleshoot access control, CCTV, intercom, and networking technologies across client projects.
Collaborate with project managers, contractors, and cross-functional teams to ensure professional, on-time project delivery.
The company specializes in the integration and commissioning of smart building and IoT security technologies, including access control, CCTV, and intrusion systems. It operates as a remote-first team, collaborating with customers, project managers, and security contractors to deliver professional project outcomes.