Own day-to-day IT operations, including end-user support, device management, and troubleshooting across a distributed workforce.
Administer and optimize core business systems like Google Workspace, Microsoft Entra, MS Office, Slack, and Zoom, ensuring security and compliance.
Partner with Compliance, Engineering, and DevOps to scale IT processes, support audits, and automate repetitive tasks.
Netomi is a leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines, MetLife, and United. It is a growing, global, remote-first company backed by WndrCo, Y Combinator, and Index Ventures.
Investigate customer reports on notification issues, find root causes, and escalate to engineering with clear context.
Set up and maintain customer configuration, accounts, users, SSO, and support enterprise onboarding and integrations.
Troubleshoot data and web app issues, automate repetitive tasks, and turn recurring problems into runbooks.
PacerPro delivers SaaS and on-premise solutions for case data workflows and legal insights. Founded in 2014, it is the standard for federal court data integration for BigLaw, with best-in-class customer success.
Troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment using SQL and diagnostic tools.
Support enterprise clients directly, explain findings, and collaborate with engineering teams to resolve advanced technical problems.
Monitor production systems, identify performance bottlenecks, and contribute to documentation and support process improvements.
This is a technical support role for a partner company delivering business-critical SaaS solutions to enterprise clients. The team is lean and collaborative, valuing initiative, accountability, and practical contributions.
Lead client relationships and manage NetSuite managed services delivery across multiple accounts.
Provide platform expertise, drive continuous improvements, and support application integrations.
Mentor consulting teams and coordinate cross-functional delivery in a fully remote environment.
This partner is a technology consulting firm that helps organizations modernize financial and operational systems through NetSuite ERP solutions. It fosters a collaborative, inclusive culture with a focus on professional development and remote work flexibility.
Lead SAP S/4HANA BRIM implementations for subscription and usage-based billing.
Architect solutions across SOM, Convergent Charging, Invoicing, and FI-CA.
Configure end-to-end subscription-to-cash processes and support post-go-live.
Nagarro is a digital product engineering company that builds products, services, and experiences across all digital mediums. With over 18,000 experts in 40 countries, its culture is dynamic and non-hierarchical.
Be the first point of contact for IT support across the company, resolving hardware, software, and access issues for a global, remote-first team.
Manage accounts, access, and permissions across core systems like Google Workspace and identity management, and oversee IT inventory and suppliers.
Use AI and automation to streamline support, document solutions, and partner with Security on compliance activities.
Masabi builds fare collection platforms that allow riders to buy and present tickets for public transport via mobile, ticket machines, or bank cards. Its Justride platform is used in over 250 locations globally, and the company has a global, remote-first, collaborative culture.
Provide Azure cloud support and manage network platforms, firewalls, VPNs, and load balancing.
Act as an escalation point for incident management following ITIL best practices and ensure client service delivery.
Implement automation with PowerShell, Bicep, and CI/CD, and manage Windows/Linux servers and hypervisors.
Atmosera empowers businesses with modern technology and human expertise across Azure, data, AI, DevOps, and security. As a Microsoft Partner with seven specializations and a member of MISA, the company delivers integrated cloud solutions.
Triage and resolve employee support requests across SaaS tools like Google Workspace, Slack, and Zoom.
Manage user onboarding/offboarding, access reviews, and device lifecycles with a focus on security.
Improve workflows and create documentation to help employees solve common technical issues independently.
Heartbeat Health is a virtual-first cardiovascular care company combining telemedicine, diagnostics, and AI-powered insights to improve heart care. It is a remote-first, mission-driven team where employees value autonomy, diversity, and mutual support.
Define and document a robust Configuration Management process, including policy, procedures, and CI lifecycle, modeled in Visio or comparable tools.
Design and build ServiceNow workflows in Flow Designer to support CI lifecycle, approvals, and data quality integrations.
Work directly with service owners to understand configuration data usage, shape the data model, and own CI data quality standards and automation.
Empower AI is AI for government, providing federal agency leaders with tools to elevate workforce potential and achieve meaningful transformation. Headquartered in Reston, Va., the company leverages three decades of experience in Health, Defense, and Civilian missions, and is recognized as a 2024 Military Friendly Employer.
Support development and maintenance of the program ITSM Plan and Service Management System.
Map and analyze ITSM processes to identify gaps, duplication, bottlenecks, and automation opportunities.
Facilitate process reviews and support continual improvement across ENLIST tasks.
DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer providing equal employment opportunity in accordance with applicable laws. They are a company of a size not specified, focusing on service-management process design and support for government programs.