Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation for efficient issue resolution.
Demonstrate an approachable and empathetic demeanor when engaging with end users to reduce frustration and build trust.
Collaborate effectively as both a team player and independent contributor, adapting to shifting priorities and stepping in when needed.
Spreetail helps brands grow their ecommerce market share globally while reducing operational costs. They are building one of the fastest-growing ecommerce companies with a focus on innovative technology and a supportive remote culture.
Lead and coordinate the onsite IT support team, allocating incidents, service requests, and operational tasks.
Provide technical oversight across desktops, Windows systems, Microsoft 365, peripherals, and connectivity issues.
Track SLAs, manage escalations, and drive continuous service improvement through reporting and documentation.
Jobgether is a talent matching platform that connects candidates with employers worldwide using AI-powered matching. The partner company manages enterprise IT infrastructure services and values in-person collaboration with flexibility to support wellbeing and productivity.
Administer day-to-day operations of government-approved learning management systems and training technologies.
Configure course catalogs, enrollments, permissions, and completion reporting while troubleshooting access and launch issues.
Maintain accurate training records, reconcile data discrepancies, and prepare enrollment and completion reports.
NetImpact Strategies is a digital transformation consulting firm that partners with federal government agencies to deliver agile, outcome-focused solutions. The company has been recognized as a Washington Post Top Workplace multiple times and values a dynamic, collaborative culture.
Define current-state, transition-state, and target-state infrastructure and cloud architecture with a multiyear roadmap tied to business priorities.
Establish reference architectures, principles, standards, and patterns across cloud, data center, and networking.
Lead infrastructure architecture reviews, evaluate options, and drive decisions with accountable stakeholders.
ServiceNow is an AI control tower for business reinvention, automating tasks to free people from busywork. The company serves 85% of Fortune 500 companies and fosters an AI-native culture.
Own IT and cybersecurity for a fully remote workforce, including systems, SaaS, and hardware.
Lead security program with SOC 2 readiness, incident response, and risk assessments.
Manage IT support, identity and access, and build scalable processes for a growing company.
Frontline developed the first fully integrated wildfire defense system to stop ember-driven ignition. The company is a mission-driven, rapidly growing team focused on wildfire safety and climate tech.
Manage and improve the Salesforce environment including platform administration, system configuration, workflow automation, and user support.
Maintain data quality through duplicate prevention, validation, cleanup, and controlled imports/exports, and create reports and dashboards.
Gather requirements, recommend solutions, manage a prioritized backlog, train users, and ensure security and governance.
Voyager is an innovative space, defense, and national security technology company committed to delivering transformative, mission-critical solutions. We are a company of doers, thinkers, and builders, united by purpose and grounded in reality, tackling the most complex challenges to protect lives and expand frontiers.
Design, build, and maintain integrations between internal systems and SaaS platforms like Okta, Google Workspace, Slack, and HRIS.
Develop automation and workflows to improve system provisioning, access management, and cross-platform data synchronization.
Collaborate with Security, Infrastructure, and IT teams to implement identity and security-related integrations.
YipitData is a market research and analytics firm that analyzes billions of alternative data points to provide insights for top investment funds and Fortune 500 companies. They operate globally with offices in the US, APAC, and India and have a people-centric culture recognized as a Best Workplace.
Own the enterprise technology adoption and deployment strategy and multi-year roadmap aligned to DLH's growth objectives.
Direct the innovation agenda, including emerging-technology pilots, rapid prototyping, and independent R&D efforts.
Represent DLH's technology brand to customers, partners, and industry while championing responsible AI adoption.
DLH delivers improved health and national security readiness solutions for federal programs through science research, systems engineering, and digital transformation. The company combines government sector experience with a commitment to innovation to improve lives.
Collaborate with carriers and IT teams to ensure reliable communication for patient care.
LUX Infusion is reimagining infusion care to be more human, supportive, and connected, guiding patients through complex therapies. It is a clinician-led, U.S.-based organization with an IDEA-centered culture.