Remote Information technology Jobs

Design and implement solutions for Enterprise and Data Center Network environments. Gather requirements and propose solutions including hardware and engineering services. Provide oversight for configuration, installation and maintenance.

Intake, triage, and perform Level 1 technical troubleshooting for production support cases. Accurately document all findings, steps taken, reproduction details, and relevant information within the ticketing system. Collaborate cross-functionally with Development, QA, Client Services, Payer Relations, and other internal departments as needed to progress resolution.

Lead the end-to-end rollout of NetSuite across multiple European entities. Manage all data migration activities and ensure data accuracy. Configure and maintain NetSuite workflows, scripts, roles, permissions, custom objects, and automation.

• Administer and support secure access and zero-trust platforms.
• Troubleshoot connectivity and performance issues, escalating to vendor support as required.
• Provide Tier-2 escalation support for Windows, macOS, SaaS, and network incidents.

• Collaborate with technical teams and business stakeholders to ensure applications remain stable and aligned with organizational needs.
• Contribute to application design and maintenance, identify opportunities for process or technology improvements, and support system integrations.
• Provide end-user support through issue triage, root-cause analysis, and coordination with vendors or senior analysts.

• Provide functional leadership across Dynamics 365 modules.
• Translate business objectives into CRM capabilities and product improvements.
• Lead Agile product governance, including sprint planning and backlog prioritization.

Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.

Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution. Build, develop, and mentor a high-performing technical organization. Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency.

• Manage IT services and resolve complex technical issues for end users.
• Support video/audio conferencing technologies for onsite and remote events.
• Manage IT assets, deployments, and access management, contributing to governance and compliance.

• Manage day-to-day IT needs, including device setup, troubleshooting, and software provisioning.
• Lead and coordinate all aspects of our SOC 2 readiness and audit process.
• Own identity and access management (IAM) across all systems and tools.