Lead, mentor, and develop Helpdesk Team Leads and support staff.
Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests.
Analyze ticket trends and implement proactive solutions.
T3 Services Group is a national home services organization with locations across the U.S., providing Plumbing, Drains, HVAC, and Electrical services to residential customers. Our business is powered by phenomenal teammates who take pride in delivering 5-star service on every call.
Providing technical support and troubleshooting across company systems.
Diagnosing and resolving technical issues for end-users.
Managing user accounts, permissions, and access controls.
KOHO aims to improve financial services for Canadians by offering transparent products without hidden fees. They foster a remote-first, autonomous culture focused on impact and trust, encouraging work-life integration and valuing clarity and bold thinking.
Own and define end-to-end AWS infrastructure architecture for IVR and voice platforms
Design and guide infrastructure that supports decoupled IVR application architecture without introducing platform risk
Ensure the IVR application layer remains platform-agnostic
Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains.
Advise clients strategically on platform & process design.
Devoteam is an international technology-independent consulting company with over 30 years of experience and more than 11,000 tech and business leaders worldwide, focusing on digital strategy, platform technologies, cybersecurity, and enterprise transformation. They are a strategic partner for leading cloud and service providers like AWS, Google Cloud, Microsoft, Salesforce, SAP, and ServiceNow.
Extend application capabilities through Java-based solutions using the Vault Java SDK
Design and implement cloud-based integrations using REST APIs
Manage integration and development projects and resources
Veeva Systems is a pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $2B in revenue and are legally bound to balancing the interests of customers, employees, society, and investors.
Design, secure, and continuously improve the foundational infrastructure.
Lead the evolution of our cloud, identity, endpoint, logging, and operational tooling ecosystem.
Create systems that scale with the company while maintaining strong operational control.
Game Plan Tech empowers public sector organizations with best-in-class Google solutions. They foster a collaborative environment where you can make a significant impact, drive innovation for clients, and advance your career.
You will work with industry leading customers in maintaining Illumio’s technology deployments
You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request
Escalation Engineers need to understand customer systems and configurations. Analyze problems/defects and recommend solutions
Illumio is a leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. They are powered by the Illumio AI Security Graph, their breach containment platform identifies and contains threats across hybrid multi-cloud environments.
Lead the Process Improvement & Integration team to drive operational excellence across Hotel Care services globally.
Ensure standardized Service Management processes and efficient service delivery to hotels worldwide.
Define overall ITSM/ESM strategy and framework for Hotel Care, overseeing process standardization and integration.
Accor Tech & Digital drives Accor's technology, digital business, and transformation, with 5,000 talents delivering tech and digital experiences to guests, hotels, and staff across 110 countries. They shape the future of hospitality with intelligence and innovation.
Develop new skills and become a subject matter expert in Accela technology.
Identify solutions for customers' most challenging technical and business questions.
Own customer issues from start to finish.
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.
Collaborate with clients to understand and troubleshoot existing integration challenges.
Provide expert support in diagnosing and resolving issues related to existing custom integrations and custom reports.
Debug and troubleshoot issues of 3rd party developers using the APIs of our various products.
Momentus provides event and venue management software to customers in over 50 countries. They serve thousands of customers globally and their comprehensive platform offers event professionals leading-edge SaaS technology.