Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Own the IT roadmap, identity and access management, and SaaS/endpoint operations.
Partner with Engineering, People Operations, Security, and Finance to deliver reliable IT services.
Build scalable processes, automation, and vendor management to support a growing remote-first organization.
Benepass provides a customizable fintech platform that lets companies design, administer, and track employee benefits and perks. Backed by over $75M in funding and named an Inc. Best Workplace, the company values flexibility, inclusion, and innovation.
Define the technical direction and architectural standards for a service provider network across routing, transport, aggregation, and security domains.
Lead engineering standardization, automation-first operational models, and infrastructure scalability strategies in a multi-vendor environment.
Mentor senior engineering talent and drive documentation, operational reproducibility, and cross-team collaboration.
Breakmark is building a next-generation service provider network to support large-scale infrastructure growth and architectural evolution. The company values engineering rigor, automation-first operational models, and systems thinkers who drive sustainable scaling.
Lead and scale a global network engineering team focused on IP and optical backbone infrastructure.
Drive cloud connectivity strategy, automation, and operational excellence across hybrid clouds.
Collaborate with vendors and internal partners to evolve network architecture for reliability and scale.
CrowdStrike is a global cybersecurity leader that stops breaches with an AI-native platform processing nearly 3 trillion events daily. The company fosters a mission-driven culture of flexibility, autonomy, and responsible AI adoption, with employees known as CrowdStrikers.
Provide day-to-day technical support for employees and corporate systems.
Manage onboarding, offboarding, accounts, permissions, and SaaS platforms like Google and Microsoft.
Take ownership of recurring IT tasks and improve processes through automation and documentation.
Valiant Solutions is a security-focused IT solutions provider serving public clients nationwide. The company has been named one of the Best Places to Work in the DC area for 12 consecutive years and prides itself on an employee-centric culture and career development.
Provide advanced technical support and incident management for complex production issues within the GuidingCare platform.
Perform root cause analysis, write complex SQL/T-SQL queries, and manage backend data corrections to maintain system stability.
Collaborate with Engineering, Product, and Infrastructure teams while acting as a direct technical contact for enterprise customers.
HealthEdge delivers AI-powered operational infrastructure for health insurance organizations, enabling health plans to modernize operations and improve performance. The company is growing and investing in talent that drives its success and shapes the future of healthcare technology.
Act as a customer advocate, triaging and resolving hardware, software, and administrative issues for internal end users.
Deliver white-glove support via phone, chat, and ticketing systems, and escalate complex issues to senior analysts.
Troubleshoot proprietary and third-party applications, as well as retail technology including desktops, tablets, and payment terminals.
Cellular Sales is a leading authorized wireless retailer, offering mobile devices and service plans through a large network of retail locations. The company provides technology support and services to its employees across the U.S., maintaining a customer-focused culture and a remote-friendly IT operations environment.
Own the technical setup and integrations configuration for customers, ensuring requirements are met.
Deliver world-class customer experience through clear communication and proactive project management.
Manage data migration and collaborate with Product and Engineering to resolve integration challenges.
HR Acuity is the leading provider of employee relations case management and investigation software. It is a fast-growing, innovative company led by a female founder and CEO, with an inclusive, all-in culture that values diversity and authenticity.
Serve as the primary resource for identifying and evaluating emerging technologies to improve federal digital services and user experiences.
Conduct continuous environmental scanning across commercial, federal, and DoD ecosystems to translate technology trends into actionable opportunities.
Design and support rapid experiments, prototypes, and pilots while developing evidence-based recommendations for stakeholders.
DecisionPoint Corporation delivers technology and professional services to government agencies, supporting digital service delivery and innovation. Their culture emphasizes mission outcomes, human-centered design, and equal opportunity across the organization.
Design, develop, and maintain mission-critical integrations between diverse IT systems to ensure seamless and secure data exchange.
Lead complex integration projects involving APIs, ESBs, and message queues while troubleshooting data flow issues and optimizing performance.
Support Clinical and Revenue Cycle workflows, participate in on-call rotations, and lead code reviews for multi-facility development work.
CommonSpirit Health is a nonprofit Catholic healthcare organization building a healthier future through integrated health services. With over 157,000 employees across 24 states, it delivers more than 20 million patient encounters annually and contributes $4.2 billion in charity care.