Provide advanced technical support for software applications used by the organization.
Troubleshoot and resolve complex application issues, including user errors, system bugs, and data discrepancies.
Perform root cause analysis and work with development teams or vendors to resolve software issues.
DYOPATH is known for outstanding IT service. We bring the same dedication internally: toward each other, valuing teamwork, achievement and a L.O.V.E. philosophy— Living Our Values Every Day.
Acquire comprehensive understanding of technical and business aspects of customer's products.
Develop cloud-hosted environments to showcase customer's product features.
Collaborate with team members on strategic approaches and implementation plans.
3Sharp leverages technical marketing expertise to help clients tell better product stories with demos and visuals. Their team of passionate experts, "Sharpies", craft elegant solutions using AI and cloud technologies, and champions work-life balance.
Maintain stability, performance, and efficiency of technology environments.
Provide technical support in diverse areas, troubleshooting and monitoring systems.
Ensure continuous service availability through issue resolution and communication.
ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. They believe in flexibility, trust, and a culture where our wellbeing comes first. ATPCO is everywhere people buy flights.
Monitor applications and systems to ensure smooth operations, responding quickly to alerts and anomalies.
Triage, document, and prioritize alerts and tickets with urgency and attention to detail.
Resolve common server, application, or connectivity issues, and escalate complex problems to appropriate teams.
VERSANT is a leading force in news, sports and entertainment; it is home to iconic and trusted brands that inspire, inform, and delight audiences. The company is publicly traded and brings together powerhouse cable networks with dynamic digital and direct-to-consumer brands.
Planning and executing Informatica server patches and version upgrades.
Maintaining, modifying, and creating ETL mappings that support Oracle-backed application workflows.
Troubleshooting data anomalies across integrated applications when Informatica mappings are a contributing factor.
DMI is a leading provider of digital services and technology solutions. They focus on end-to-end managed IT services and support public sector agencies and commercial enterprises around the globe.
Own end‑to‑end delivery of network infrastructure projects and programs , from initiation through closure.
Develop and maintain comprehensive project plans , schedules, RAID logs, and governance artifacts.
Manage complex dependencies across infrastructure, security, application, and business teams.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, they help enterprises deliver on the promise of digital transformation. At AHEAD, they prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.
Serve as the first point of contact for user-submitted Tinman issues via Teams and JIRA.
Monitor, respond to, and resolve support tickets efficiently and professionally.
Maintain thorough documentation of system bugs, resolution paths, and repeat issue trends.
Better is an AI-native mortgage and home equity finance company, revolutionizing the financial markets. They have funded over $110 billion in loans and raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry.
Lead the end-to-end configuration of partner integrations by gathering requirements, coordinating with partner IT teams, and partnering closely with the EdSights Implementation Manager.
Own the setup, support, and ongoing maintenance of SFTP-based data imports and exports, ensuring files are formatted correctly, delivered securely, and processed reliably.
Validate incoming partner data for accuracy, completeness, and formatting consistency, and troubleshoot integration failures or data quality issues.
EdSights provides Student Voice Intelligence, engaging students in real-time, AI-powered conversations, uncovering the real drivers of attrition. They partner with 280+ colleges and universities across the country and backed by an $80M investment from JMI Equity and are in a phase of rapid execution and expansion.
Provide functional support for the SAP MM module within an AMS model.
Handle service requests, resolve incidents, and ensure system stability.
Propose improvements to support processes and module usage.
TeamWork is a global digital transformation partner specializing in Management Consulting, SAP Business Solutions, Data Analytics, and Technology Platforms. They are a private, fast-growing company with a global reach, powered by the Swiss group TeamWork Corporate, with over 100 experts in North America.
Own the administration, reliability, and operational maturity of Omada’s Zendesk platform.
Partner closely with Member Services leadership and operations teams to translate service workflows.
Work with stakeholders to prioritize Zendesk enhancements and operational improvements.
Omada Health inspires and engages people in lifelong health, one step at a time. They have certified as a Great Place to Work, carefully hiring talent and actively seeking diversity, building an inclusive culture where differences are celebrated and leveraged to inform decisions.