Remote Information technology Jobs

• Leading and directing technical work across assigned projects.
• Installing, operating, maintaining, configuring, troubleshooting, and repairing IT systems.
• Supporting the development and management of project plans and deliverables.

Provide first-line support for end-users, resolving technical issues efficiently. Manage incoming service requests, troubleshoot software and hardware problems, and escalate issues as needed. Maintain high levels of customer satisfaction through clear communication, professionalism, and responsiveness.

Assist the client with first level support. Provide support for computer systems in case of hardware and software incidents. Provide support of inventory units as well as support for local network printer systems.

Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams. Provide 2nd & 3rd level application support for the application. Monitor application health, configure alerts, and analyze application performance to recommend improvements.

Provide remote technical support to end users. Troubleshoot and resolve IT incidents by performing initial diagnostics and applying standard procedures and corrective actions. Manage and resolve advisory requests.

Soumettre les problèmes entièrement documentés des clients dans un système de gestion des tickets. Analyser les symptômes, déterminer l'urgence et, si possible, fournir une solution au problème. Transmettre un incident au groupe de soutien de niveau II approprié lorsque la résolution au premier appel n'est pas possible, et gérer l'incident tout au long de son cycle de vie.

This role encompasses engineering, supporting, and managing Tala's global telephony environment in a highly available and scalable manner. Daily responsibilities include maintaining high quality and availability for all voice systems, supporting architecture tasks. You will collaborate with Operations and Shared Services to strategize and implement a unified communications platform.

Lead the design, implementation, and maintenance of Genesys contact center solutions. Manage telecommunications infrastructure and ensure high availability of voice services. Troubleshoot complex technical issues and implement effective solutions.

Intake, triage, and perform Level 1 technical troubleshooting for production support cases. Accurately document all findings, steps taken, reproduction details, and relevant information within the ticketing system. Collaborate cross-functionally with Development, QA, Client Services, Payer Relations, and other internal departments as needed to progress resolution.

Design and implement solutions for Enterprise and Data Center Network environments. Gather requirements and propose solutions including hardware and engineering services. Provide oversight for configuration, installation and maintenance.