Remote Information technology Jobs

Collaborate with other teams to ensure seamless integration of UCaaS services. Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms. Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.

The Senior Solution Architect will support the US Public Sector business, focusing on AI, Data, and Workflow Integration. The candidate will serve as a platform-wide generalist, troubleshooting across products, integrations, data structures, customizations, workflows, and architecture patterns. The responsibilities include diagnosing and solving integration challenges across REST, SOAP, JSON, JDBC, and custom middleware.

The Portfolio Analyst supports the creation and enhancement of a portfolio of Impact Accelerators. Execute the enhancement and maintenance process of Accelerator content based on customer feedback. Support the partnership with and enablement of global Accelerator Consultants and Impact Squad members.

Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.

Support a global initiative to enhance the operational excellence of an AWS Connect Contact Center. Create standardized documentation, playbooks, and process flows. Analyze ServiceNow incidents to extract knowledge for documentation.

This role involves project work within an OpenText xECM SuccessFactors rollout team. Responsibility of executing the integration between SAP SuccessFactors and OpenText xECM for SuccessFactors across 20+ countries. Setup of OpenText xECM SuccessFactors connection across multiple countries based on a global template approach.

Join KOSTAL Global Business Services as a Low Code Intern and kickstart your career in a supportive, innovative, and international environment. Learn directly from senior and medior developers through mentoring and structured knowledge-sharing. Support daily development by taking on simpler workflows, forms, and minor software updates, including implementation and documentation.

Contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. Lead, design and implement NICE-based routing solutions. Play a key role in the migration of legacy call center systems to modern omnichannel platforms.

• Own and evolve the internal IT strategy, including systems management, access control, cybersecurity, and hardware procurement.
• Lead cross-functional efforts to improve system performance, security, and employee experience across SaaS tools, devices, and cloud infrastructure.
• Identify and implement scalable technology solutions to support the global team as the company continues to grow.

• Management and coordination of IT Supply Chain Management projects.
• Coordinate with the business project manager to ensure successful project implementation.
• Identify project delays and risks and implement solutions.