Lead a team of technicians to ensure maximum network uptime and rapid incident response.
Manage day-to-day NOC functions including scheduling, workload distribution, and escalated ticket handling.
Coach and mentor NOC staff, oversee SOP documentation, and generate reports.
DMI is a digital services and technology solutions provider offering managed IT services including cloud, cybersecurity, network operations, and application development to public sector and commercial clients. Recognized as a Top Workplace, the company is committed to delivering secure, efficient solutions.
Proactively monitor core network systems, regional fiber optics, and active/passive hardware for live alarms.
Identify and react to network alarms via monitoring tools, customer ticket generation, and direct communication.
Execute triage procedures per SOP/MOP, escalate events based on severity, and act as primary outage notification source.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, offering end-to-end managed IT services including cloud, cybersecurity, and network operations. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions for public sector and commercial clients globally.
Act as customer-facing technical expert for commercial customers, leveraging signal-based engagement and digital resources.
Build and maintain scalable assets like Drata Academy content, help articles, and walkthrough videos.
Partner with Customer Success Managers to monitor customer health and drive self-sufficiency.
Drata automates compliance and risk management, helping organizations prove trust as they scale. The company has 600+ employees globally and a culture that rewards integrity and ownership.
Design, implement, and support enterprise LAN, WAN, WLAN, SD-WAN, and cloud networking solutions.
Provide Tier 2/3 support for complex network incidents and lead network upgrades and modernization initiatives.
Implement network security controls including firewalls, VPNs, NAC, and collaborate with cybersecurity teams to remediate vulnerabilities.
Sutherland is a global leader in artificial intelligence, automation, cloud engineering, and advanced analytics, partnering with iconic brands worldwide. They have created over 200 patented inventions and deliver digital transformation through a seamless 'as a service' model, combining human expertise with AI to drive measurable results.
Configure, implement, and integrate Salesforce solutions for legal technology clients.
Engage directly with customers to understand business needs and translate them into scalable technical solutions.
Troubleshoot application issues and collaborate with Product, Engineering, and customer teams to ensure quality outcomes.
The company provides Salesforce consulting and implementation services focused on the legal technology space. It operates as a remote-first organization with a collaborative culture centered on client success and continuous process improvement.
Acts as administrator for the Genesys system in an omnichannel call center environment, troubleshooting system incident tickets and managing Genesys Care tickets.
Responsible for administration tasks including configuration, management, and enhancement of the system, as well as change management adherence and documentation.
Contributes to defining direction for new products, processes, standards, or operational plans based on business strategy, working on proof of concept and solution selection.
Henry Ford Health is an academic health system committed to advancing health and improving lives, providing a comprehensive continuum of care including primary, specialty, virtual care, pharmacy, home health, and more. With 12 hospitals and hundreds of ambulatory locations, it is one of the nation's leading health systems, fostering a culture of purpose, collaboration, and belonging.
Define and lead the global ITSM strategy, governance model, and continual improvement roadmap.
Own full ITIL-aligned practice governance across Incident, Problem, Change, Request Fulfilment, Service Catalogue, Knowledge, CMDB, Asset, Service Level, and Continual Improvement.
Lead BMC Helix platform governance and establish service quality metrics, KPIs, and executive reporting.
Eurofins Scientific is an international life sciences company providing analytical testing services to clients across multiple industries, ensuring product safety and authenticity. With over 63,000 employees across 950 laboratories in 60 countries, it is a global leader in testing and laboratory services, committed to sustainability and diversity.
Lead migration of enterprise iOS/iPadOS device management from Ivanti EPMM/MobileIron to Microsoft Intune.
Design automation solutions using Microsoft Graph API, PowerShell, REST APIs, and Azure services.
Engineer Intune mobile management, Apple ecosystem integrations, and provide Level 3 platform support.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. It employs nearly 1000 professionals globally and promotes a ForeverRemote culture of Relentless Performance.
Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, testing, and production readiness.
Monitor day-to-day EDI transaction processing and proactively identify failed or delayed transactions, coordinating resolution with internal teams and vendors.
Serve as primary point of contact for trading partners, ensuring alignment among internal teams, external vendors, and partners on implementations and operational issues.
Build and configure platform enhancements on Salesforce and ServiceNow under guidance of experienced practitioners.
Support solution design by documenting requirements, process flows, data models, and integration patterns.
Assist with platform data quality, testing, and technical documentation to ensure enterprise-grade governance.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains with an AI-infused platform. With over 2,000 employees worldwide and multiple Top Employer awards, the company fosters an innovative and collaborative culture focused on customer success.