Handle 1st and 2nd line support cases across the full product range via phone, email, and ticket.
Work closely with the support team to maintain response times and escalate complex issues.
Diagnose and resolve configuration and data issues, including running SQL queries when needed.
CIM Software builds manufacturing and ERP software used by manufacturers across the UK and beyond. Acquired by Everfield in 2025, it maintains a close-knit, hands-on culture while benefiting from the backing of a larger group.
Design, develop, and maintain ServiceNow AIOps and Event Management solutions.
Configure event ingestion, alert correlation, and noise reduction for business-critical systems.
Build integrations with monitoring tools like SolarWinds and Dynatrace.
Nagarro is a digital product engineering company that builds products, services, and experiences. They have 17,700+ experts across 39 countries and a dynamic, non-hierarchical work culture.
Provide high-quality solution leadership on Oracle Field Service Cloud engagements by analyzing client goals and aligning Oracle Cloud applications.
Develop and deliver presentations and demonstrations, configuring and testing Oracle Cloud solutions to delight clients.
Collaborate with Sales Teams to support business development and document integration and migration strategies.
Apex IT is a global consulting firm providing award-winning services to transform customer, employee, and student experiences using Salesforce and Oracle solutions. As a remote company, it has top talent across the US and India, continuously growing, and offers a flexible work-life balance.
Own and evolve enterprise systems architecture and integration strategy.
Lead transformation initiatives end to end as a player and coach.
Align executive leaders on priorities and measure impact in terms of efficiency and growth.
Edmentum provides tech-enabled learning solutions for educators and students. They are a Remote First organization with a commitment to excellence and innovation.
Manage, optimize, and enhance NetSuite ERP system to support company growth and operational needs.
Oversee daily operations, configuration, maintenance, and updates of NetSuite for optimal performance.
Collaborate cross-functionally to analyze processes, implement system enhancements, and ensure data integrity.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. They serve over 20,000 client companies globally, including 30% of the Fortune 500, and foster an inclusive, entrepreneurial culture with a focus on individual excellence and learning.
Install and support digital products for capturing, archiving, and sharing clinical video and data.
Provide technical support and troubleshooting for Intuitive digital products.
Perform remote and on-site system installations and configurations.
Intuitive is a pioneer in robotic-assisted surgery, expanding the potential of physicians. With over 25 years of experience, we foster an inclusive and diverse team committed to making a difference.
Provide help-desk support and training for business applications, focusing on Microsoft Dynamics 365.
Analyze and resolve issues regarding application functionality and data integrity.
Develop and maintain operating procedures and test plans for business processes and new applications.
For over 160 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. They are a company with a legacy of outfitting the world's most exceptional spaces, including luxury hotels, private residences, and yachts.
Provide concierge-level technical and client support across Mercer Advisors' technology ecosystem.
Manage support requests through ticketing systems, configure user access, and resolve system issues.
Collaborate with product, engineering, and operations teams to enhance systems and document processes.
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services. They serve over 42,800 families across the U.S., with a culture that values flexibility, diversity, and exceptional talent.
Provide timely, technically sound support on complex issues involving Constructor APIs, SDKs, data integrations, and tagging.
Own customer-facing technical conversations across tickets, Slack, and calls, ensuring customers understand the resolution.
Troubleshoot issues by reviewing payloads, logs, API behavior, and implementation details, guiding customers toward resolution.
Constructor is a next-generation platform for search and discovery in ecommerce, optimizing for metrics like revenue, conversion rate, and profit. The company is US-based, founded in 2015, and powers over 1 billion queries daily for companies like Sephora, Under Armour, and Petco, with a team that values empathy, openness, and continuous improvement.