Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
Utilize effective troubleshooting strategies/techniques to resolve technical problems.
Collaborate with the technical support team to identify and implement solutions to recurring issues.
PointClickCare is a health tech company that helps providers deliver exceptional care through its platform. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations.
Design and maintain scalable declarative solutions
Enforce standards for automation design
Monitor platform reliability and proactively address issues
Versapay builds cloud-based accounts receivable solutions that help finance teams accelerate cash flow, improve visibility, and operate with confidence. They are a remote-first organization across the U.S. and Canada with teams that operate with a high degree of trust and autonomy.
Provide technical expertise in the support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM).
IT Concepts dba Kentro drives innovation, fosters professional growth, and positively impacts communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Build and optimize workflows using ScriptRunner and other plugins
Create scripted fields, validators, and automation-driven post-functions
Troubleshoot automation issues independently
EXANTE is a pioneering wealth tech company delivering centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. As a rapidly expanding global firm with over 700 talented employees from 70+ nationalities across 70 locations, they are a frontrunner in the financial sector.
Provide consulting on best practices and overall solutions based on requirements
Develop, leverage, and maintain expertise in our Vault platform and CRM product
Develop a trusted advisor relationship with Veeva stakeholders and the customer
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $3B in revenue in their last fiscal year. As a Work Anywhere company, they support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Maintain accurate license entitlement and contract data in ServiceNow SAM Pro
Support software maintenance renewals by collaborating with sourcing and legal
Analyze software usage and spend to identify cost savings and optimization opportunities
Trissential fosters a culture built on collaboration, growth, and meaningful work, ensuring talented individuals feel supported, valued, and empowered. They are committed to offering benefits and promoting an inclusive and equitable environment for all employees.
Manage Five9 user profiles, skills, campaigns, and IVR scripts.
Utilize SQL to query, manage, and audit contact center data.
Resolve platform issues, connectivity problems, and integration errors.
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Gather, document, and validate functional requirements within Oracle E ‑ Business Suite
Support system testing and user acceptance testing (UAT) activities
Work closely with internal project teams to execute on defined functional requirements
The Squires Group, Inc. is an award-winning systems integrator providing enterprise solution management and integration services to the Federal Government. They offer competitive pay, multi-year projects, and exciting clients, treating consultants with integrity, professionalism, and trust.
Accepting files, ensuring accuracy of the data and inputting into system
Analysis of data in Excel
Working with key stakeholders to garner data, resolving any discrepancies
Sodexo is dedicated to creating a better everyday life for everyone and building a better life for all. They improve the quality of life for those they serve and contribute to the economic, social, and environmental progress in the communities where they operate. They partner with clients to provide memorable experiences through food service, catering, facilities management and other integrated solutions worldwide. Sodexo values its employees and is committed to diversity and inclusion.
Install, route, and secure fiber optic cabling, racks, ironwork.
Perform fusion splicing, connector termination, and cable preparation for singlemode, multimode fiber systems, and copper cabling.
Conduct, document, and analyze results from OTDR, power meter, and continuity tests to diagnose and repair fiber issues.
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.