Diagnose, investigate, and resolve member product issues while managing the end-to-end RMA process for replacements and returns.
Cross-train with the Internal Tools support team to field and resolve internal tickets from the Care Hub.
Serve as an escalation reviewer for the Technical Support team, ensuring quality in troubleshooting and adherence to metrics.
Hinge Health uses technology to scale and automate healthcare delivery for musculoskeletal conditions, affecting over 1.7 billion people worldwide. The company is partnered with 50+ health plans, serving over 20 million people across 2,550 employers, with offices in San Francisco, Montreal, and Bangalore.
Collaborate with customer business users to gather, analyze, and document business and functional requirements for the CAD system.
Coordinate with developers, testers, and technical team members to ensure requirements are accurately translated into system changes.
Facilitate user acceptance testing and develop training materials to support adoption of system changes.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe, serving as a valued partner to essential government agencies and supporting every branch of the U.S. armed forces. The company operates at the critical nexus between traditional and nontraditional threats, delivering trusted solutions to protect our nation and allies.
Design and implement identity lifecycle management across Active Directory and Microsoft Entra ID.
Manage hybrid identity operations including Entra Connect, Conditional Access, and Privileged Identity Management.
Automate IAM workflows using One Identity Manager, ServiceNow, and PowerShell scripting.
Milbank is an international law firm with offices in New York, Los Angeles, Washington DC, and other global cities. The firm is an equal opportunity employer committed to non-discrimination and a diverse workforce.
Implement and maintain OCI infrastructure across Non-Classified, IL5, and IL6 environments using approved architectures.
Build and secure OCI services including compute, networking, storage, IAM, logging, and monitoring for federal compliance.
Develop Infrastructure-as-Code with Terraform or Ansible and support DevSecOps pipelines for automated cloud deployments.
Mythics is an award-winning Oracle systems integrator and elite Oracle platinum resale partner focusing on deep knowledge of Oracle technologies and business processes. Founded in 2000, the company has been named one of Virginia's Best Places to Work for 8 consecutive years and values a culture of Respect, Empathy, Excellence, and Fun.
Design, deploy, and manage cloud infrastructure on FedRAMP-authorized platforms (AWS GovCloud, Azure Government, Google Cloud for Government) supporting Army workloads.
Lead technical execution of cloud migration efforts including workload assessment, lift-and-shift, re-platforming, and cloud-native refactoring.
Implement Infrastructure as Code (IaC) using Terraform, AWS CloudFormation, Azure Bicep, or equivalent tools to automate provisioning and configuration management.
Empower AI provides AI solutions for government agencies, helping federal leaders enhance workforce potential through practical transformation. Headquartered in Reston, VA, the company leverages over 30 years of experience in Health, Defense, and Civilian missions, and is recognized as a 2024 Military Friendly Employer.
Evaluate and design cloud-based technical solutions in accordance with client requirements.
Administer and monitor IL4/IL5/IL6 cloud accounts, ensuring compliance with security protocols.
Build and manage containerized workloads and data pipelines using GCP services like GKE, Cloud Run, and BigQuery.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, delivering commercial-grade platforms and mission-ready AI to federal agencies. Headquartered in Tysons, Virginia, LMI serves the defense, space, healthcare, and energy sectors, employing a collaborative team focused on agility and driving lasting value.
Provide first-line product and technical support, troubleshooting customer issues and ensuring timely resolution within SLA guidelines.
Triage and prioritize issues, collaborating with cross-functional teams to identify root causes and implement effective solutions.
Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service.
HealthEdge delivers a healthcare ecosystem of solutions for health plans to manage complex needs and prepare for the future. They are an equal opportunity employer committed to workforce diversity.
Maintain and optimize Customer Experience platforms like Zendesk and AWS Connect, managing triggers, automations, and workflows.
Drive the generative AI and automation roadmap, configuring and training AI solutions to improve customer support efficiency.
Monitor AI performance metrics, audit user permissions, and produce reports to support workforce management and system health.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. It offers a remote-first culture with a diverse community of colleagues in over 35 countries.
Manage corporate IT systems and provide tier 1 & 2 troubleshooting for hardware and software in a remote environment.
Use Jira ticketing system to support staff and ensure security of data including MFA and SSO.
Support audio/video issues using Zoom and maintain inventory stock.
N-Power Medicine aims to reinvent clinical trials by integrating them with clinical practice to bring therapies to patients faster. It is a well-funded, rapidly growing company with a multi-disciplinary team that values generosity, curiosity, and humility.
Provide remote support via phone and screen sharing for Oncology and Surgery products
Document all remote support actions in Salesforce and maintain customer communication
Independently troubleshoot clinical issues and meet qualitative and quantitative targets
Brainlab revolutionized digital medical technology with software for radiosurgery and surgical navigation. Today, we employ over 2,000 people in 25 locations worldwide, fostering close-knit teams of talented, curious, and authentic people working together toward a common goal.