Assist in deploying enterprise network infrastructure solutions.
Configure and support routing, switching, wireless, firewall, and VPN technologies.
Troubleshoot network connectivity, routing, switching, wireless, and security-related issues.
Myriad360 delivers enterprise networking solutions. They foster inclusion and enable employees to work to the best of their ability, with an accessible and engaged executive team.
Participate in triage calls involving clients and 3rd-party vendors.
Perform initial investigation of issues by querying data and reviewing logs.
Translate client discussions into clear, actionable internal tickets.
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.
Lead technical strategy for AddSearch's mature search platform and evolving RAG solution.
Mentor a team of 6 experienced engineers and foster a culture of technical excellence.
Collaborate with CEO, product, sales, and marketing leadership on product roadmap.
Saas.group turbocharges promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, they specialize in acquiring small software treasures and polishing them into industry stars, with a dynamic, fully remote team of nearly 380+ colleagues spanning 50+ countries.
Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Lead requirements analysis and consult on recommended practices for enterprise solutions from both a business and technical perspective.
Design, configure, and build solutions leveraging best practice knowledge, including application development tools and integrations.
Serve as a trusted advisor to customers, identifying future engagement opportunities while providing training, coaching, and guidance to internal and external stakeholders
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. They are a company of nearly 4,000 employees with an employee-centric culture.
Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
Lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management.
Act as the final escalation point for complex IT Engineering and Helpdesk issues.
Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience.
Judi Health offers solutions for employers and health plans, including Capital Rx, Judi Health™, and Judi®. Together with our clients, they’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Own the first response experience, setting a clear, calm, and resolution-focused tone as the first point of contact.
Diagnose and fix common issues across devices, applications, and access, reducing downtime wherever possible.
Ensure every issue is correctly prioritised, categorised, and routed to avoid delays and misdirection.
Infinity Group is an innovative Microsoft Cloud Solution Partner based in the UK, excelling in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With a robust team of over 180 professionals, they operate from offices in Tunbridge Wells and London Paddington.
Implement secure, compliant client environments using industry standards and best practices.
Support onboarding projects from discovery through cutover and handoff to Support.
Contribute to Technical Project Plans in partnership with Senior Project Engineers and Project Managers.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, they have grown through their focus on service and value ownership, execution, growth, intelligence, and camaraderie.
Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
Validate and clarify the issue reported and answer how-to questions.
Replicate, troubleshoot, and describe simple bugs and keep thorough records in the ticketing system.
Instructure is dedicated to amplifying people's potential by creating intuitive products for learning and personal development. They simplify relationships and inspire further education and career growth by empowering smart, creative, and passionate individuals.