Under close supervision, the System Administration Intern will assist the Network Services team in supporting the credit union’s infrastructure. This includes exposure to VMware virtual environments, physical servers, backup systems, and general IT support. The intern will participate in tasks such as monitoring systems, assisting with backups, system patching, reporting and supporting help desk operations, always under the guidance of senior staff.
Work closely with clients to understand their technical requirements, business goals, and database architecture either remotely or on-site as per customer needs. Lead and support MariaDB deployments, including design, configuration, migration, and integration. Conduct performance tuning, troubleshooting, and database health checks to maximize efficiency and reliability.
The IT Support Analyst’s primary role is end-user support, advance troubleshooting, and support level I analyst on complex issues to the highest levels of customer service. The IT Support Analyst II will be the escalation point of contact for IT Support Analyst I to enable a higher level of support for National Debt Relief’s Organizations and BPOs end-user population supporting the staff on a variety of technology issues.
Sentinel is seeking a Cloud Solution Architect to support and design cloud and virtualization solutions. The ideal candidate will have strong expertise in VMware, Veeam, UCS, Linux, and Windows environments. Responsibilities include onboarding new customers, supporting data center migrations, and configuring VLANs in UCS/VMware. This role requires excellent troubleshooting, problem-solving, and communication skills.
As a VPN Administrator at Redox, you’ll play a key role in our mission to revolutionize patient data exchange across the healthcare ecosystem. Your expertise in managing business-to-business IPSec VPN connections will be instrumental in ensuring the secure and reliable transfer of critical and sensitive patient data, supporting Redox’s mission. You’ll oversee Libreswan VPNs, enabling seamless communication across healthcare systems.
Manage a professional support team, including skills development and performance management. You will have operational control, shift scheduling, accountability for key performance indicators (KPIs). Ensures that all customer cases are responded to within the SLA, and in a professional manner. Act as the customer escalation contact, and ensure that such escalations are addressed appropriately. Accountability for customer satisfaction and contribution to the support knowledge base.
The Cloud Architect is expected to take initiative and advise on potential pitfalls that may encounter on large scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments.
We are looking for an experienced NOC Linux Specialist to support our Hunt: Showdown NetOps department. This is a freelance remote role based in Poland. You will be responsible for the monitoring and troubleshooting of Crytek’s 24×7 gaming network across multiple data-centers, games, and platforms. Please note that this role requires working in shifts (including night shifts).
Provide professional IT support to our employees remotely across different locations and time zones. Monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs. Manage equipment inventory and the IT procurement process, as well as onboarding and offboarding processes including for remote workers.
The Manager of Technical Support Engineering will lead the global technical support team. This player-coach role requires a leader who can manage a high-performing team and step in to directly support customers during peak demand. You will be responsible for ensuring Dragos can consistently meet support SLAs, drive timely issue resolution, develop team talent and continuously improve support processes to ensure we deliver outstanding customer outcomes. The role involves leading and managing the global Technical Support Engineering team by providing guidance, mentorship and professional development. Ensure consistent adherence to SLAs, particularly first-response time and resolution metrics and resolving support tickets when the team is at capacity or during high-severity escalations. Partner with Engineering, Product, Customer Success and Field Operations to drive customer issue resolution and advocate for customer needs.