Keep customers (and your SLAs) happy, informed, and impressed; Explain things clearly to both code whisperers and non-tech humans.
Document new issues, throw helpful Knowledge Base nuggets into the mix; Prioritize your queue, drive clarity in communication, and proactively guide issues to resolution.
Chainguard is the secure foundation for software development and deployment. They provide guarded open source software, built from source and updated continuously, helping organizations eliminate threats in their software supply chains. They value customer obsession, intentional action, and trust.
Install, configure and virtualize server hardware; install/configure operating systems, software, network settings; write deployment scripts.
Pro-actively monitor system performance and ensure the reliability and availability of IT services; tune-up OS and deploy software updates and patches.
Diagnose and resolve hardware, software, and network issues; respond to system outages and perform necessary repairs.
CBN Secure Technologies Inc. is a subsidiary of Canadian Bank Note Company, Limited, a global leader in the provision of secure document and adjacent enterprise-level systems solutions. Our Corporate Philosophy and 7 Core Principles shape and guide our corporate behaviours.
Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
Oversee the design, implementation, and maintenance of enterprise IT infrastructure.
Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security. They have earned a stellar reputation by taking service and support to the next level, delivering an award-winning customer experience and have delivered 20 years of outstanding service.
Providing user support for technical issues (remotely).
Monitoring systems and responding to requests.
Basic database administration.
Futurum Technology helps startups get things done. They employ more than 50 IT specialists and aim to help people and companies around the world develop and improve IT solutions.
Participate in the management and operations of customer's MongoDB deployments.
Troubleshoot and resolve issues related to database availability and performance.
Plan, schedule, and perform technical tasks to deliver the best solutions on time.
Percona provides open-source database software, support, and services. They have a globally dispersed workforce with colleagues in more than 50 countries and offer a collaborative, highly-engaged culture.
Apply software updates and perform technology upgrades.
Conduct installations of new software and troubleshoot related issues efficiently.
Communicate professionally with customers and provide innovative solutions.
NEC Software Solutions, part of global tech giant NEC Corporation, provides software solutions to dispatch ambulances, support families, keep trains on the move, locate missing people, and test the hearing of newborn babies. With over 3,000 employees, they support public services and work with governments, hospitals, police forces, housing providers, and local authorities.
You will work with industry leading customers in maintaining Illumio’s technology deployments
You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request
Escalation Engineers need to understand customer systems and configurations. Analyze problems/defects and recommend solutions
Illumio is a leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. They are powered by the Illumio AI Security Graph, their breach containment platform identifies and contains threats across hybrid multi-cloud environments.
Configure, manage, and maintain IT infrastructure monitoring tools.
Develop and fine-tune monitoring rules, thresholds, dashboards, and alerts.
Perform root cause analysis and support problem management.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer. It provides IT and telecommunications services with over 5300 employees, serving hundreds of large customers in Germany and other European countries.
Prioritize customer experience while working towards issue resolution.
Quickly diagnose and resolve technical issues assigned to Tier 2 queue.
Assist in documenting customer-specific requirements and custom feature requests.
Inspiren offers a complete and connected ecosystem in senior living. Founded by Michael Wang, Inspiren proves that compassionate care and technology can coexist, bringing peace of mind to residents, families, and staff.
Design, build, and operate the network fabric that interconnects our GPU fleet.
Develop and maintain network automation using Ansible, Terraform, and custom tooling.
Drive incident response and root-cause analysis for network-related production issues.
Fal's platform orchestrates AI inference workloads across thousands of GPUs spread over multiple data centers and cloud providers. They offer visa sponsorship and will help you relocate to San Francisco.