Apply knowledge and best practices to assist end users with production support and the development of enhancements for Oracle Release 12 eBusiness suite HRMS and time keeping applications. Understand general HR and Payroll business processes and HCM/Oracle EBS and related applications to help drive recommendations for process improvements. Assist and/or develop test cases and scripts and thoroughly test fixes, enhancements, and patches prior to release into user testing.
Provide L1 & L2 support for customer applications, including troubleshooting and resolving incidents, service requests, and issues. Monitor application performance, availability, and health using various tools. Analyze logs and error messages to identify root causes and recommend fixes. Collaborate with development teams to escalate and resolve complex issues.
We’re looking for an Implementation Lead who knows revenue cycle management inside and out. You’ll lead the way, working closely with cross-functional teams and client stakeholders to make sure our solutions fit seamlessly into our end users’ workflows and deliver real value from day 1.
Support the Director of IT and contribute across multiple system, product, and compliance initiatives. Assist with configuration, testing, and documentation of insurance management systems (IMS), portals, and workflow automation tools. Partner with IT leadership to identify and troubleshoot technical or logic issues in core systems.
Work closely with clients to understand their technical requirements, business goals, and database architecture either remotely or on-site as per customer needs. Lead and support MariaDB deployments, including design, configuration, migration, and integration. Conduct performance tuning, troubleshooting, and database health checks to maximize efficiency and reliability.
🗽 US
🏖️Unlimited PTO👶11w maternity👨👧11w paternity
As a Technical Support Engineer, you’ll play a critical role in supporting customers by resolving their most complex technical issues and serving as the final technical escalation point for Technical Support Specialists. Partner closely with Support and Engineering teams to ensure delivery of a best-in-class customer experience while meeting service SLAs.
The Associate Operations Engineer will help the business resolve product and technical issues for Goodway. You will provide functional and technical support to your coworkers. Your work will include diagnosing, troubleshooting, and debugging highly specialized software systems and helping administer and manage the Goodway Group technology stack.
Assist in the delivery of GIS services to our Utilities and Infrastructure Team. Main responsibilities include data capture, management, analysis, and validation; map production for Land Referencing products; development and implementation of methodologies for creation and use of spatial data; creation of Land Registry compliant drawings; and meeting with internal clients to determine GIS requirements.
Manage and configure core call center systems (e.g., Genesys, Zendesk, Salesforce, Talkdesk) including user accounts, routing, IVR flows and new feature deployments, ensuring optimal operation. Identify and implement admin level configuration changes or process improvements within call center platforms to enhance call flow, agent efficiency and overall system performance. Provide operational technical support, monitor system performance, diagnoses and resolves incidents affecting call center functionality.
As Eve's first dedicated GTM Engineer, you’ll be the architect behind how data, tools, and automation power their revenue engine. You’ll work across Sales, Marketing, Customer Success, and RevOps to build the systems that fuel growth—from lead routing and scoring to attribution and lifecycle triggers. You’ll be hands-on in CRM and automation tools but also explore how AI can streamline workflows and create leverage across the go-to-market team.