Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Own inbound issues from first message to verified resolution.
Read logs, traces, API responses, and model outputs to find the actual cause.
Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.
Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.
Provide technical and functional support for the JD Edwards ERP system, focusing on Order Management, Hardware Tracking MDM and Technical Service Modules.
Lead the technical design and development of the JD Edwards ERP system for the Order Management and Invoicing modules, ensuring optimal performance, scalability, and system stability.
Collaborate with business stakeholders to gather and analyze technical requirements, then translate them into actionable system design and development tasks, prioritizing performance and functionality.
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. The company builds on its legacy in kidney care to elevate the dialysis experience through digital solutions and advanced services. The company believes in not only building its leadership in the kidney care space, but also offering meaningful work.
Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Be able to provide excellent and timely communication (written and verbal) on assigned projects.
Oversee end-to-end technical implementation processes across multiple product lines and client portfolios.
Drive improvement and standardization initiatives across implementation processes and functions.
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems. They offer end-to-end revenue cycle solutions and a suite of point solutions to clients across the country and recognize that healthcare requires a human touch, and believe that every touch should be meaningful.
Own the end-to-end integration architecture across our People Tech stack.
Lead the technical delivery of new system implementations, migrations, and decommissioning initiatives.
Build and deploy AI-powered workflows and agents that automate recruiting operations, onboarding, reporting, and performance cycles.
Chainlink is an industry-standard oracle platform bringing capital markets onchain and powering decentralized finance. Chainlink Labs is seeking an exceptional AI & Integrations Engineer to join their People Technology and Analytics team and simplify their people tech stack and embed AI-powered workflows across the organization.
Participate in triage calls involving clients and 3rd-party vendors.
Perform initial investigation of issues by querying data and reviewing logs.
Translate client discussions into clear, actionable internal tickets.
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.
Architect, design, build, and maintain scalable Salesforce solutions.
Build scalable automation solutions that eliminate manual work.
Support integrations between Salesforce and key GTM tools.
Dscout is building a flexible and powerful UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. They are a team of passionate, empathetic, and curious professionals and a recognized leader in the Forrester Wave.
Performing troubleshooting and analysis, including log file investigation
Taking ownership of the customer problem or issue from the beginning of a support case through resolution
Documenting of all customer interactions accurately and within SLA in our CRM tool
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.
Responsible for design, development, administration, and continuous improvement of our enterprise platform, ServiceNow.
Develop and design creative ServiceNow technical solutions to complex problems and provide detailed specifications for those proposed solutions.
Collaborate with application teams to design and implement data interfaces with other enterprise application systems.
Vericast is a financial institution (FI) performance partner. They help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people.