The Technical Support Engineer will answer product questions and debug technical issues for both current customers and prospects, taking ownership from the moment the customer reaches out all the way through submitting the PR for the fix. The role involves writing and maintaining internal and external documentation, and designing processes to drive efficiency and collaboration across teams. This role requires someone who enjoys fast-paced startup environments, solving problems, and working cross-functionally.
Job listings
Support Vonage to increase impact and performance of these carrier services (numbers, short codes, CPaaS reselling), working closely with our various carrier partners in collaboration with our internal teams to help close, support and drive revenue. You will support the delivery and ongoing management of these Carrier Services & Engineering functions.
As a Tier 1 Support Engineer at ShipHero, you will work with a range of responsibilities including partnering with users to troubleshoot, identify bugs, and provide workarounds; providing Engineers with details on bugs identified for the resolution of complex issues; documenting and managing Ticketing System based communication with customers; and writing and developing internal resources.
The Tier 2 Technical Support Engineer will provide the second-line of support to customers, partners and consultants, collaborating closely with a worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests. Technical Support Engineers will have the opportunity to build their technical skills and the ability to learn a wide range of technologies related to Application Servers, Database Servers and Reporting components.
This position is needed to join our Enterprise Application Development and Operations team and will focus on the design, configuration, development, and testing of Oracle Fusion Cloud applications within the Invoice-to-Cash (I2C) and Revenue areas. You will partner closely with cross-functional teams including Global Accounting and Billing to drive automation, scalability, and innovation across Twilio’s I2C landscape.
This Informatics Analyst I role supports the growing adoption of Emory’s OpenSpecimen service for research labs. Responsibilities include requirements collection, system configuration and testing, user training and support, and database updates using SQL scripts and JSON files. The role involves working within a multi-disciplinary team to implement biospecimen sample management configurations.
Provide front-line primary software support to end users on various technical and transactional issues with Epicor Bistrack & Lumber track. Diagnose, evaluate and resolve complex problem situations, and when appropriate, escalate or route them to appropriate staff members or external support services. Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
As the Technical Lead, WMS, you will be responsible for managing a team of developers and administrators, making critical technical decisions on the architecture and future of our WMS platform, enhancing the WMS platform to improve productivity and quality in our distribution center operations, while working with Operations leadership and other business stakeholders to support a fast-growing business.
Act as the primary technical liaison between Cority Client Service Consultants and clients during a project, including project meetings for technical discussions regarding database conversion, review of client legacy systems for integration, advanced security configuration, and defining workflow logic through business rule and advanced report development.
$240,000–$270,000
USD/year
This role is a senior technical leader with strong hands-on engineering and solution architecture expertise and is responsible for driving Services and Training revenue globally by directly engaging with customers, partners, and internal teams to deliver robust, scalable solutions based on Aerospike’s real-time data platform. This client-facing role demands fluency in distributed systems, hands-on coding, architectural design, and cross-functional leadership.