Remote Information technology Jobs · SQL

• Responsible for our software components in the operating environments of our customers.
• Independent analysis of support requests and change requests of varying urgency and complexity.
• Maintenance of software product releases.

As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering. Tackle complex technical challenges and refine escalation processes. Collaborate with global teams to deliver exceptional support and ensure customer satisfaction.

Manage the technical support function for GraphAware Hume, a graph-powered intelligence platform. Provide advanced technical support to a global customer base, ensuring fast and effective issue resolution. Act as a bridge between customers and engineering teams, ensuring client issues are handled efficiently and professionally.

• Oversee technical operations for US-based customers, ensuring smooth and efficient workflows.
• Handle 2nd and 3rd level technical tickets, resolving complex issues related to SaaS applications, integrations, and infrastructure.
• Maintain and optimize performance, reliability, and security of web applications, databases, and server systems.

• Analyze customer needs and participate in the design and architecture of business process solutions.
• Assist customers in the installation, training, customization and deployment of the Fieldpoint Software solution both remotely via web conferences and on-site as required.
• Write SQL and .NET code and custom SSRS reports.

• Analyze customer needs and participate in the design and architecture of business process solutions.
• Assist customers in the installation, training, customization and deployment of the Fieldpoint Software solution both remotely via web conferences and on-site as required.
• Write SQL and .NET code and custom SSRS reports.

Seeking an AI Innovation Specialist to lead intelligent automation initiatives across a rapidly growing, technology-driven organization. This role combines business intelligence, engineering, and process improvement. The ideal candidate thrives in dynamic, fast-paced environments, enjoys solving complex technical and operational challenges, and is passionate about using automation to create measurable efficiency gains.

This role offers an exciting opportunity to lead and shape multi-channel Salesforce Marketing Cloud initiatives in a dynamic, client-facing environment. The Salesforce Marketing Cloud Solutions Architect will design and implement data-driven solutions, ensure seamless integrations, and provide strategic guidance to clients on best practices. You will act as a technical leader across domestic and international teams, translating complex technical concepts for non-technical audiences.

You will play a crucial role in maintaining system reliability and delivering exceptional support to internal and external stakeholders. You will take ownership of complex technical incidents, perform root-cause analysis, and develop automation scripts to improve operational efficiency. Working closely with cross-functional teams, you will ensure cloud environments and applications remain stable and performant.

As a Technical Consultant you will provide high-quality software implementation expertise to Enable customers, acting as the conduit between the Customer and Technical teams, providing guidance that ensures the technical capabilities of our software customizations match agreed requirements. The jobholder will also provide customization, installation, and integration support to customers either on-site or remotely.