Collaborate closely with stakeholders to elicit, document, and communicate clear business and user requirements.
Lead teams in shaping technical approaches aligned to organizational goals.
Translate specifications into vendor requirements and coordinate delivery.
BECU is a financial institution with 1.5 million members and over $30 billion in managed assets that focuses on people, not profits. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
Lead and scale integration support, owning reliability and performance across interfaces.
Serve as escalation point for high severity production incidents, driving triage and analysis.
Design and operationalize a support model including SLAs, escalation pathways, and reviews.
SmarterDx is focused on improving healthcare outcomes through better clinical documentation. They appear to be a private company experiencing high growth, and they value innovation and customer trust.
Install, configure and virtualize server hardware; install/configure operating systems, software, network settings; write deployment scripts.
Pro-actively monitor system performance and ensure the reliability and availability of IT services; tune-up OS and deploy software updates and patches.
Diagnose and resolve hardware, software, and network issues; respond to system outages and perform necessary repairs.
CBN Secure Technologies Inc. is a subsidiary of Canadian Bank Note Company, Limited, a global leader in the provision of secure document and adjacent enterprise-level systems solutions. Our Corporate Philosophy and 7 Core Principles shape and guide our corporate behaviours.
Manage, mentor, and coach a team of Product Solutions Associates.
Oversee the portfolio of customer implementations and serve as the primary escalation point.
Transition early-stage processes into robust, scalable systems.
EvenUp is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims. As one of the fastest-growing vertical SaaS companies, EvenUp is backed by top VCs and seeks collaborative individuals to have a lasting impact.
Oversee and lead the team responsible for resolving application and related issues for internal and external user communities across multiple business divisions.
Act as the primary escalation point for application support issues, ensuring incidents are triaged, owned, and driven to resolution.
Collaborate with IT and Operational colleagues as well as external vendors to facilitate support, deployment, system maintenance, and incident resolution.
Covius is committed to bringing passion and customer focus to the business. They are a mid-sized company that believes it's possible to love coming to work.
Produce professional root cause analysis documentation for customers
Ensure the prioritization, planning, and execution of problem resolutions
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to customers. They have over 8,100 customers, including 85% of the Fortune 500®, and their intelligent cloud-based platform connects people, systems, and processes.
Analyze member feedback to identify areas for improvement using our existing automation tool stack.
Conduct regular performance reviews of AI tools, identifying trends, anomalies, and areas of underperformance.
Oura's mission is to empower every person to own their inner potential through their award-winning products. They help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. As a quickly growing company focused on helping people live healthier and happier lives, they ensure that their team members have what they need to do their best work — both in and out of the office.
Manage and configure EAM application modules, user access, security groups to align with business policies.
Oversee the accuracy, integrity, and standardization of master data.
Design, test, and implement automated workflows, service requests, and maintenance work order processes.
AECOM delivers a better world by improving commutes, providing access to clean water, and transforming skylines. They are a global infrastructure consulting firm with over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals.
Autonomously analyze performance of hotel chain connections to find root cause of problems and lead execution of solutions.
Independently determine any necessary action to maintain hotel chain connectivity within specific performance metrics.
Identify opportunities to enhance connection robustness or generate business value for accounts.
Agoda connects people to destinations and experiences, with great deals across millions of hotels and holiday properties, flights, and experiences worldwide. Agoda is part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.
Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
Varicent is a company that transforms the Sales Performance Management (SPM) market and redefines how organizations achieve revenue success. Their SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance.