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Essential Functions:
- Oversee the Application Support ticket queues ensuring proper triage, prioritization, assignment, and timely closure.
- Define and optimize ticketing workflows and automations to improve responsiveness, visibility, and reporting.
- Use dashboards and reports from ticketing and monitoring tools to identify trends, recurring issues, and opportunities for process and system improvements.
Essential Knowledge, Skills, and Abilities:
- Comprehensive understanding of SDLC and proficient in project management.
- Expert knowledge of Active Directory domains, schemas and configurations.
- Proficient in Azure Dev Ops (ADO) -Repositories, Pipelines, Release Processes.
Working Conditions:
- Employees are expected to maintain a dedicated and professional workspace that supports productivity and confidentiality.
- May require extended periods of computer use and sitting.
- Occasional travel or in-person meetings may be required based on business needs.
Covius
Covius is committed to bringing passion and customer focus to the business. They are a mid-sized company that believes it's possible to love coming to work.