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Leadership & Team Development:
- Lead, mentor, and develop Helpdesk Team Leads and support staff
- Establish clear performance expectations, KPIs, and service standards
- Foster a culture of accountability, collaboration, and service excellence
Service Delivery & Operations:
- Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests
- Ensure SLA compliance and actively monitor service performance metrics
- Optimize workflows to improve efficiency and reduce recurring issues
Strategy & Continuous Improvement:
- Analyze ticket trends and implement proactive solutions
- Develop and refine IT support processes, documentation, and knowledge bases
- Drive automation, standardization, and self-service initiatives
T3 Services Group
T3 Services Group is a national home services organization with locations across the U.S., providing Plumbing, Drains, HVAC, and Electrical services to residential customers. Our business is powered by phenomenal teammates who take pride in delivering 5-star service on every call.