Manage enterprise-wide support operations for remote and on-site users, across Tier 1 (Help Desk) to Tier 3.
Lead, coach and train team members, setting strategic priorities and execution expectations.
Oversee support for core enterprise systems: Microsoft 365, Azure AD, and Azure DevOps.
Slide Insurance is a company that focuses on innovation-driven culture fueled by passion, purpose and technology. They have a Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!
Shape, scale, and modernize the firm’s global helpdesk and end‑user support model.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention.
Lead, mentor, and develop a team of IT Systems Engineers.
Maintain hands-on involvement in the administration and optimization of enterprise SaaS applications.
Manage vendor relationships for enterprise applications, including contract oversight, service level monitoring, and escalation management.
Rush Street Interactive is a market leader in online casino and sports betting, currently operating real-money gaming with their brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. They are building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences.
Oversee and manage the overall IT infrastructure, systems, and services within the organization.
Strategic planning and team leadership will be essential to ensure effective implementation of technology solutions that align with business objectives.
Optimize IT processes, enhance security, and foster innovation throughout the organization.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist directly with the hiring company; the final decision and next steps are managed by the internal team.
Lead and mentor a multi-shift Support Engineering team.
Refine the support journey for both customers and staff.
Define and monitor key performance indicators (KPIs).
Tenable is the Exposure Management company, helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500 and 45 percent of the Global 2000, creating a culture of belonging, respect, and excellence.
Troubleshoot hardware, software, and network issues, manage tickets.
Provide customer experience in a fast-paced, team-focused environment.
Participate in onboarding of new users and collaborate with senior engineers on escalations.
Red Cup IT, Inc. is an established Managed Service Provider (MSP). They deliver IT support to clients across multiple industries in a fast-paced, team-focused environment.
Lead and develop a high-performing IT team of 8-10 FTEs and manage relationships with outsourced support providers.
Oversee IT operations in a mixed Windows and Mac environment within a Microsoft 365 ecosystem and drive AI initiatives.
Own IT budgeting, procurement, and vendor negotiations, while ensuring service delivery excellence for end-user support.
Care Access is working to make the future of health better for all by bringing world-class research and health services directly to communities. With hundreds of research locations, mobile clinics, and clinicians across the globe, they are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
Act as the first point of contact for users submitting tickets, sending emails, or calling via VOIP/phone.
Perform initial troubleshooting using standardized runbooks and guided questions to resolve common Level 1 issues.
Update and maintain clear documentation and knowledge base articles to improve runbooks and standard operating procedures.
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. They help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Oversee daily operations of all technical departments.
Ensure SLA adherence and quality control.
Partner with Client Success on service reviews.
SugarShot is an information technology company with practice areas in Cybersecurity, IT Support and Professional Services. They are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent opportunities for great people who are looking to make a real difference in the market place.
Lead role in major incidents and ensure effective communication to stakeholders.
Monitor, control, and support service delivery, ensuring systems and procedures are followed.
Define and track service measures and KPIs to manage the performance of IT services.
RWS unlocks global understanding by growing the value of ideas, data, and content. The company values every language and culture and has a global reach, providing support services to over 7500 end users worldwide, with a dedicated team of over 500 staff across all regions.
Lead day-to-day ITSM operations, ensuring timely and effective management of incidents, service requests, and problems.
Administer, configure, and support Jira Software, Jira Service Management, and Confluence, including workflows, fields, permissions, schemes, automation rules, and integrations.
Design, build, and deploy automation solutions using Jira Automation, JSM workflow engines, Confluence templates/macros, and related tools.
ISC2 is the world’s leading nonprofit member organization for cybersecurity professionals. They have core values of Integrity, Advocacy, Commitment, Inclusion, and Excellence and their globally recognized certifications provide endorsement of cybersecurity knowledge.
Ensure seamless communication between IT and other teams.
Help drive the organization's performance and resolution of issues.
Jobgether is a platform connecting job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively.
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
DYOPATH is dedicated to providing outstanding IT service. They foster a collaborative environment where achievements are celebrated and employees are invested in and supported through certifications and career paths.
Build and develop a high-performing IT team, fostering trust and ownership.
Create the strategy and execution of internal automations to reduce manual tasks.
Design and enforce a standardized Role-Based Access Control (RBAC) framework.
Virta Health aims to reverse metabolic disease in one billion people through technology, personalized nutrition, and virtual care. They have raised over $350 million and partner with health plans, employers, and government organizations, fostering a mission-driven, remote-first culture.
Develop and execute IT strategy aligned with business goals.
Oversee the management of Microsoft 365 (M365) and IT infrastructure.
Implement cybersecurity measures to safeguard company data.
Jobgether is a platform that partners with companies to help them find the right candidates. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly.
Execute IT infrastructure and application support tasks according to documented procedures.
Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents, providing troubleshooting or tier 1 resolution services.
Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible.
Vericast is the financial institution (FI) performance partner, helping banks and credit unions drive growth, improve efficiency, increase engagement, and navigate change through data, technology, and people. Thousands of financial institutions rely on their 150 years of financial services expertise to help them achieve more.
Provide technical assistance and support to end users by troubleshooting software issues.
Resolve access problems, and support IT management tools and systems.
Ensure prompt issue resolution, deliver user training, and support cloud-based applications and IT service operations.
SOSi, founded in 1989, is a large private technology and services integrator in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Monitor daily call queue performance for coverage, volume, and adherence.
Assist Service Management team with trend analysis in ConnectWise Manage and Power BI.
Partner with Resource Coordination and Support Managers to align call queue staffing with ticket demand and SLA targets.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, they value ownership, execution, growth, intelligence, and camaraderie, striving to maintain a professional yet friendly environment.