Supervise and coordinate the activities of the NOC to ensure the availability, reliability, and efficiency of our network infrastructure.
Monitor network performance and identify potential issues, proactively implementing solutions to prevent service disruptions.
Develop, implement, and maintain standard operating procedures and best practices for the NOC team.
Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan.
Lead, coach, and inspire a team of technical support professionals.
Make it easy to get help, solve issues quickly, and prevent future problems.
Combine leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.
Coordinate internal resources and third parties/vendors for excellent execution.
Champion project execution, meeting client needs within budget and timelines.
Maintain comprehensive project documentation and manage changes effectively.
Intelligent Technical Solutions is a dynamic and expanding company. They foster a client-centric approach and appreciate skills in customer service and problem-solving within a diverse team.
Lead, mentor, and hold teams accountable to performance goals, with a strong focus on KPIs, quality, and client retention.
Own the client experience by driving clear communication, leading quality business reviews, and resolving issues quickly and thoughtfully.
Identify opportunities to streamline workflows, improve efficiency, and help the operation scale smarter, not harder.
Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. They are a fully distributed, remote-first team with employees across the US, coming from a fresh $21M Series A round of funding.
Future Works is an AI-native operations and data firm that helps high-footprint companies move faster with fewer resources. The company is building a low-error, high-output team.
Execute the vision and plan for the Professional Services and Technical Projects department.
Coordinate with Engineering and Product to influence the product roadmap.
Collaborate with the VP of Sales and Customer Success to support the entire customer journey.
Leap Tools builds solutions for the interior décor industry, serving customers in over 80 countries, including major companies like Home Depot and local retailers. Recognized by Deloitte as one of the fastest-growing tech companies, they foster a culture of ambitious challenge-seekers.
Lead and coach a 24x7 operations team to optimal productivity.
Build and maintain strong relationships with Cloud Services and Client Experience leadership.
Define and refine highly effective operations processes that ensure the stability and uptime of the production.
Applied Systems is transforming the insurance industry by delivering innovative software and services. They have 40+ years of experience and value teamwork, learning, and creating better outcomes for customers.
Oversee the development and deployment of AI-driven tools to assist patient navigators.
Lead a diverse, multi-skilled tech team and foster a collaborative environment.
Ensure compliance with HIPAA and implement robust cybersecurity protocols.
Link Health is a mission-driven healthcare nonprofit dedicated to improving access to public benefits and social support services for underserved communities. They leverage technology, streamline benefits enrollment, support patient navigators, and apply predictive analytics in healthcare settings as they scale their services across Massachusetts, Texas, and beyond.
Provide proactive post-sales technical support regarding implementation and customization of customer needs.
Serve as a subject matter expert for customers to ensure their technical success.
Lead new customers through service launches and identify customization needs.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own the strategy and execution for Runtime Platform.
Set the technical direction, build and develop the team, and are accountable for outcomes.
Translate product needs into platform capabilities and building trust through consistent delivery.
Wealthsimple aims to help everyone achieve financial freedom by reimagining how people manage their money. As the largest fintech company in Canada, it has over 3+ million users and manages more than $100 billion in assets, fostering inclusive and high-performing teams.
Lead and mentor a team of Specialists, fostering a culture of ownership and continuous learning.
Enable Change and Problem Management teams to leverage Datadog observability tools for evaluating release quality.
Oversee implementation and optimization of CI/CD Observability pipelines to ensure Operational Readiness standards are met.
BWH Hotels is a global leader in hospitality for nearly 80 years, inspiring travel through unique experiences. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands and they foster a workplace culture where contributions truly matter.
Lead, mentor, and support software engineers and application analysts.
Contribute hands-on to coding, testing, debugging, and troubleshooting.
Partner with business users and stakeholders to understand requirements and priorities.
Ampact is committed to compliance with the Americans with Disabilities Act and will make reasonable accommodations as possible to enable employees to perform the essential functions of their positions. They value innovation and collaboration.
Ensure efficient team operations including standups, retrospectives, and other ceremonies.
Produce clear architectural diagrams, documentation, and implementation plans.
Work closely with cross-functional teams, including support and customer success.
GovWorx is a mission-driven technology company dedicated to supporting public safety agencies through responsible AI solutions. Its platforms enhance training, quality assurance, and performance evaluation, aiming to improve staffing, morale, and efficiency across public safety sectors.
Monitor network performance and system alerts using various monitoring tools.
Respond to network incidents and outages, providing timely resolution to minimize downtime.
Perform routine network maintenance and updates to ensure system reliability and security.
HIKINEX is seeking a skilled and motivated NOC Technician to join their team. They are responsible for monitoring and maintaining clients' network infrastructure, ensuring optimal performance and uptime.
Lead, mentor, and grow a team of international and domestic risk analysts.
Conduct and oversee complex risk assessments across cloud environments and on-premise telecommunications systems.
Develop and deliver high-impact, executive-level risk reporting.
At Twilio, they're shaping the future of communications. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
Serve as the primary technical point of contact for assigned clients, managing technical escalations and ensuring alignment with business goals.
Build and maintain strong client relationships by understanding their operational and technical challenges.
Provide strategic IT guidance and help clients adopt AHEAD’s solutions to improve efficiency and achieve their business objectives.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, they help enterprises deliver on the promise of digital transformation. At AHEAD, they prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.
Develop and implement delivery strategies that align with organizational goals.
Build a strong Global Delivery and Operations engine to enable growth and profitability.
Drive initiatives related to service delivery efficiency and operational excellence.
Rackspace Technology is a multicloud solutions expert, combining expertise with leading technologies across applications, data, and security to deliver end-to-end solutions. Named a best place to work year after year, they attract and develop world-class talent.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Build and nurture relationships with key customer stakeholders.
Offer technical guidance, product insights, and best practices.
Work proactively to identify adoption insights, develop risk mitigation plans.
Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. They believe in transparency and value constructive, honest debate.