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GovWorx
GovWorx
2 open remote positions
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.
Salary Distribution
2 of 2 jobs
Open Positions
Be the first point of contact for customers, logging all interactions as support tickets. Respond promptly and prioritize issues based on SLA and operational impact. Resolve or route tickets and provide proactive updates to customers.
Customer Support
Troubleshooting
AI Tools
Intercom
JIRA
Manage a high-volume portfolio of 40+ concurrent SaaS implementations from sales handoff to launch. Serve as primary customer contact, coordinating with cross-functional teams to ensure timely and successful delivery. Utilize AI tools and automation to streamline workflows, maintain accurate project records, and report on KPIs.
SaaS Implementation
Project Management
Customer Communication
Technical Aptitude
AI Tools