Troubleshoot technical issues and provide actionable recommendations via chat, email, phone, and screen sharing. Engage with customers to ensure satisfaction. Maintain expertise in 10DLC and stay up-to-date on company products and services. Gather and share customer feedback with relevant teams to improve products and processes.
Job listings
$45,000–$52,000
USD/year
As a Support Specialist, you’ll play a key role in delivering high-quality support experiences that help our customers achieve success across our full suite of products. You’ll spend the majority of your time supporting customers and work cross-functionally to surface insights, resolve complex issues, and help shape the customer experience.