Remote Customer service Jobs • JIRA

As a Client Services Associate, you will be a critical member of the team, acting as a trusted resource and advocate for clients by providing excellent service, operational accuracy, and relationship-building across multiple channels. Proactively handle complex client needs, solve problems, build trust, anticipate needs, and deliver a seamless experience.

As a Client Delivery Associate, you'll play a pivotal role in ensuring clients' success and satisfaction by integrating Cherre’s products into their daily operations. Responsibilities include supporting Client Success Managers and engineers on data projects, resolving engineering questions, ensuring projects are implemented following defined success criteria, and collaborating on business reviews.

As a Lead Implementation Consultant, you will play a dual role — leading the end-to-end delivery of complex implementation projects for enterprise customers while also coaching and supporting a regional team of Implementation Consultants. You’ll provide technical and strategic guidance, serve as a trusted advisor to customers, and foster a high-performing, collaborative team culture.

You will play a critical role in ensuring excellent customer service and satisfaction, providing timely support, advice, and solutions to customers who face issues or have questions. You will respond to customer needs quickly and effectively across multiple channels, embody the Prepared brand, utilize customer service skills and technical troubleshooting, and report on observed areas for improvement. You will maintain product expertise and manage and prioritize support requests.

The Technical Support team is responsible for educating and empowering Swapcard customers on a global level, guiding them through conversations to ensure they get the most value out of Swapcard's product; the right fit is for everyone who loves autonomous problem-solving and troubleshooting to empower customers’ to reach their objectives and maximize their experience.

As a Customer Support Agent, you’ll be the friendly, solution-focused voice supporting Giftify's clients—primarily the staff at shopping center information desks. You’ll join a dynamic and growing support team, working remotely using a laptop, headset, and/or smartphone. Through phone calls and support tickets, you'll guide users with the help of our internal knowledge base and close collaboration with colleagues.