Develop and execute tailored onboarding plans to ensure customer success and long-term adoption.
Serve as a trusted advisor, helping customers improve operational efficiency and demonstrating clear ROI.
Drive customer retention, expansions, and net revenue growth through proactive engagement.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
Understand customer needs, troubleshoot issues, and follow up to ensure resolution.
Guide and train customers on the Practice Better platform so they can confidently use its features.
Collect customer feedback, identify trends, and share insights with the development team.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. They are a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people.
Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.