Communicating efficiently and effectively with our customers, owning customer communications from initial contact until resolution. Becoming an encyclopedia of knowledge. Working with Product teams to identify issues and offer informed opinions. Continuously identify Help Center content gaps and record knowledge

You will be on the front lines supporting Persona’s customers at each stage of their engagement and making sure they have a world-class customer experience. Your day-to-day will include onboarding new customers, triaging and resolving customer issues, answering complex product-related questions, making product recommendations, troubleshooting, escalating technical issues, directing customers to relevant documentation, contributing to documentation, and implementing processes to improve efficiency of support.

Join the Service Quality team as a Service Quality Specialist, playing a key role in elevating Spotify’s quality of service by empowering BPO advisors and management teams with insights and skills. You will advocate for users, address root causes, and improve frameworks using agile methodologies. By collaborating, you’ll deliver insights that improve products, processes, and the customer experience.

As a Tier 2 Senior Support Engineer, you will be a technical expert on Conversica's customer support team with top-tier diagnostic and troubleshooting skills. You'll provide best-in-class support, engage with customers via email, phone, and chat, and collaborate with cross-functional teams to solve problems and improve products.

In this role, you will be responsible for growing and building an existing team of support team members, managing the quality and efficiency of the team’s output through all client communication channels, and overseeing the team’s technology tools, processes and workflows.

As a Client Solutions Specialist, contribute to helping clients sell more tickets, streamline operations, drive revenue, and improve the guest experience. You'll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles and troubleshoot complex technical client service issues.

Respond to customer inquiries via phone, email, or chat to provide technical assistance and support for Granicus applications. Resolve customer inquiries by utilizing troubleshooting techniques and providing guidance and instruction on application usage. Document and track customer interactions and resolutions in a ticketing system.