Remote Customer service Jobs • JIRA

As a Full-Time Product Support Specialist you will be the first line of contact for all public-facing requests to provide accountability and excellent service to all community members. The primary function involves addressing technical inquiries from users who need assistance with our wallet, Core, and those actively building on and engaging with the Avalanche ecosystem and products. This role is integral to ensuring exceptional customer support and facilitating user self-support.

As a Technical Support Engineer at Sona, you’ll be responsible for becoming a true product and technical expert, ensuring our customers receive the highest level of service, and acting as a liaison between Support and Development teams. As the first Technical Support Engineer in North America, the candidate will work closely with support members in the UK and play a strong part in growing the USA branch of the team.