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The Director, Customer Support – EMEA will lead and oversee both the Service and Technical Support teams within the EMEA region, driving operational excellence and customer satisfaction. This leader will define and execute the regional support strategy, ensuring exceptional service delivery and a unified, scalable model that aligns with global Customer Support objectives. They will be responsible for regional performance, customer engagement, and cross-functional collaboration.
Take end-to-end accountability for customer service delivery in the international market. Manage service quality and optimize portfolios. Collaborate with top management to drive success.
Provide care to users through calls, chats and email. Get to know each user’s business goals, uncover their needs and help guide them through their journey. Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction.
This role provides a unique opportunity to manage complex agricultural subsidence claims while ensuring a world-class customer experience. You will act as the central point of contact for clients, coordinating with building consultants, suppliers, and internal teams to drive timely and cost-effective outcomes. The position demands a blend of technical expertise, proactive problem-solving, and strong relationship management to deliver high-quality service.
The Customer Success Specialist position is an integral part of Firstup’s long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. You will Guide assigned customers through the 36-month customer journey, ensuring that they are on track to meet predefined milestones and positive business outcomes. You'll monitor customer progress and health for triggers indicating potential deviations from the journey goals or risk of churn.
This role offers the opportunity to become a key technical expert within a collaborative housing support team. You will provide advanced application support, troubleshoot complex issues, and act as a trusted advisor for clients using housing systems. Combining technical problem-solving, customer interaction, and proactive process improvement to ensure high-quality service delivery.
As a Customer Success Engineer within the SASE team, you will be their day-to-day technical contact, building relationships with them to ensure proper security integrations by acting as their day-to-day technical contact. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises.
Own the post-sale client journey, manage communication, and ensure every household receives a seamless, high-quality service. This position requires someone who handles demanding households calmly, communicates clearly, likes fast-paced work, and can manage multiple clients. You'll work alongside the Nutrition & Chef Manager, Operations, and Founders to onboard new clients, manage daily communication, and coordinate with various teams to keep each client’s service running smoothly.