Ensure customers' success is championed and protected. Act as the shield guarding the realms of communication, ensuring customers operate in a secure and compliant environment, free from external threats. Deliver top-tier customer service, embodying Twilio's values of empathy, human warmth, and technical expertise.
Job listings
As a Customer Success Strategist, you'll be the main point of contact for our growing base of enterprise customers, ensuring they extract maximum value. This role blends technical understanding with relationship management, data storytelling with project execution. You'll help shape how we deliver exceptional customer experiences at scale.
As a Customer Success Engineer (CSE) at Tailscale, youβll be the bridge between their technical capabilities and the needs of their most strategic customers. You will work directly with customers to ensure their success with Tailscaleβs products, helping them get onboarded, driving their long-term adoption, and providing expert technical guidance throughout their journey.
As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support by resolving questions and troubleshooting issues across multiple channels, ensuring a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback.
As a Customer Success Business Partner, you will manage a portfolio of customers, driving adoption, expansion, retention, and ROI. Serve as a trusted advisor, helping customers achieve objectives and transform processes using Anaplan. You will also identify customer pain points and guide them on how Anaplan can address their specific needs, leading Quarterly Success Reviews and expanding Anaplan.
As a Enterprise Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Enterprise CSM is proactive in driving adoption, value realization and aligning Vendavoβs solutions with the customerβs long-term business strategy.
As a Senior Customer Support Specialist you'll be a founding member of our EMEA team, working directly with executives and collaborating with Product, Engineering, and Customer Success to deliver exceptional customer experiences. You'll be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally.
Customer Onboarding Manager leads onboarding for global enterprise clients onto SaaS platform. This is a remote contract-based position which is required to support clients in Europe time zone. Lead enterprise client onboarding from kickoff to deployment, ensuring a smooth rollout. Act as a trusted advisor, recommending best practices for setup, governance, integrations, and scaling.
As a Customer Success Manager, you'll manage customers, maximize the value of Sardine's products, and collaborate with Sardine teams to meet customer needs in risk, fraud, compliance, and payments. In this role, you should build strong relationships with customers, provide strategic analysis, and translate complex problems into actionable solutions. You'll also monitor KPIs and proactively solve fraud typologies.
As the Customer Support Lead, youβll work on the frontlines with our Customer Support team β resolving queries, coaching team members, and driving operational improvements. Youβll be responsible for ensuring timely, high-quality responses, identifying trends, and escalating systemic issues to improve the product and support function. Youβll lead by example and help shape a high-performing, customer-centric team.