Remote Customer service Jobs • Europe

As a project manager, you will be the central hub in the development of our customer service, managing projects from conception to successful implementation.

As the first Product Support Engineer, you’ll build the foundation for how we support customers, working closely with engineering and customer success. Responsibilities include owning real-time customer interactions via Intercom chat, troubleshooting issues by analyzing logs and databases using SQL, running pre-release checks, and shaping support processes and documentation.

As a Customer Success Business Partner, you're responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. As the primary contact, you will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success.

This is an exciting opportunity to join Remote at a pivotal moment and make a meaningful impact in the global employment space as a Payroll and HRIS Customer Success Manager. You will play a critical role as a trusted advisor and advocate for our customers. In this role, you will not only focus on building and nurturing strong, long-term relationships with customers but also have the unique opportunity to help shape, fine-tune, and improve Remote’s payroll and HRIS products.

Be in the thick of it, not just part of it! As the new Onboarding Manager for the Belgian marketplace, you’ll play a pivotal role in driving the success of our partners and contribute directly to the growth and development of the platform. This is your opportunity to help shape how sellers integrate and thrive within a rapidly expanding and ambitious e-commerce environment.

As a Customer Support Superstar, you’ll be the voice behind the music, ensuring top-tier support for users by assisting them via email and web messaging, resolving account and payment issues, answering FAQ questions, and troubleshooting.

You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.

You are zentrale Ansprechperson für anspruchsvolle Supportanliegen – besonders bei Themen rund um automatisierte Buchhaltung, Kasse und Kontenabgleich. You explain complex Zusammenhänge verständlich – von der Verbuchung von Belegen bis zu komplexen Verbuchungen von Online-Shops mit Revers-Charge-Verfahren.

ServiceNow is seeking highly motivated and professional individuals to join the Support Account Management (SAM) Services team. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

This position ensures client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. This position understands client needs and ensures deliverables meet expectations, including key performance indicators (KPIs) and service levels. This position supports hiring, manages, mentors junior staff.