Serve as the primary point of contact between strategic customers and internal stakeholders.
Foster and grow customer relationships by acquiring tribal knowledge of a customer's organization.
Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption.
MariaDB makes a big impact on the world by being the backbone of applications used everyday, from banking to shopping to calling. Companies large and small, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people.
Act as a technical authority to align our platform’s capabilities with their long-term business objectives.
Guide existing customers through complex growth phases and architectural shifts.
Act as the critical link between your customers and internal teams.
Upsun (formerly Platform.sh) is the cloud application platform developers, DevOps engineers, and platform teams use to build, ship, and scale confidently without wrestling with backend infrastructure. Upsunners are a remote, global workforce, and they thrive in a multicultural team committed to open source and an open, welcoming environment.
Serve as the primary point of contact for inbound customer inquiries.
Diagnose and resolve basic software and hardware issues.
Monitor customer health signals and flag at-risk accounts.
SoundMachine is a global music and technology company that delivers licensed background music solutions to businesses worldwide. With offices in Los Angeles and Madrid, they support thousands of locations across retail, hospitality, fitness, and commercial environments.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io helps customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Assist customers with onboarding and setup to ensure a smooth experience
Resolve customer issues and support requests via email, phone, and chat
Manage and prioritize incoming support tickets
LightSource is the next-generation operating system for Procurement. They build SaaS software for procurement managers helping them find vendors, manage negotiations, and buy intelligently. The team is small, ambitious, and loves tackling complex problems while learning quickly; they value ownership, direct feedback and continuous learning.
Run discovery, solution design and configuration to lead technical onboarding and accelerate time-to-value.
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.
Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
Ketch is redefining responsible data use for the AI era. Their Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications.
Mentor and enable the team to exceed company growth and retention forecasts.
Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts.
Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users, they foster a high-performance culture driven by values and knowledge exchange.
Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.
Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, they embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours
Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed
Become an expert on Front’s product, features, and common workflows
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms.
Build and nurture relationships with key customer stakeholders.
Offer technical guidance and best practices for Zscaler solutions.
Work proactively to identify adoption insights and develop risk mitigation plans.
Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. They are an AI-forward enterprise leveraging the world’s largest security data lake to power their cloud-native Zero Trust Exchange platform.