Remote Customer service Jobs • Europe

As a Customer Success Manager, you are the front line in enabling everyone on the planet access to financial markets. You’ll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes. This role supports Alpaca’s B2B offerings -- you will help customers to launch US securities and crypto trading apps around the world.

Your tasks will include monitoring and managing all communication channels (telephone, chat, website). Independently processing customer inquiries, including invoice changes, offer adjustments and menu curation. Processing and resolving customer complaints and carefully documenting the cases. Ensuring fast, professional service and a positive customer experience. Managing and maintaining our profiles on rating platforms (e.g. Trustpilot, Google). Developing a deep understanding of our caterer portfolio and proactively suggesting ways to expand it. Quality checking incoming catering offers and coordination with partners. Creating reports on customer inquiries, complaints and sales activities. Collaborating with internal departments to optimize processes.

As a Senior Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases. You will investigate, process, and document application defects, handle customer escalations, and identify opportunities for service improvement.

We are seeking a dynamic Social Media and Community Specialist to join our team and serve as the voice of our brand across social media platforms. This role combines traditional customer support with social media and community management, making it perfect for someone who thrives in a fast-paced, technology-driven environment.

Work closely with growth clients to understand their needs and challenges, providing strategic guidance. Use research techniques to enhance the customer experience and inform product roadmaps. Proactively contact clients to ensure satisfaction and retention, while also encouraging engagement with the Atlassian Community and ScriptRunner Loop.

Ensure customers' success is championed and protected. Act as the shield guarding the realms of communication, ensuring customers operate in a secure and compliant environment, free from external threats. Deliver top-tier customer service, embodying Twilio's values of empathy, human warmth, and technical expertise.

As a Customer Success Strategist, you'll be the main point of contact for our growing base of enterprise customers, ensuring they extract maximum value. This role blends technical understanding with relationship management, data storytelling with project execution. You'll help shape how we deliver exceptional customer experiences at scale.

As a Customer Success Engineer (CSE) at Tailscale, you’ll be the bridge between their technical capabilities and the needs of their most strategic customers. You will work directly with customers to ensure their success with Tailscale’s products, helping them get onboarded, driving their long-term adoption, and providing expert technical guidance throughout their journey.

As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support by resolving questions and troubleshooting issues across multiple channels, ensuring a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback.

As a Customer Success Business Partner, you will manage a portfolio of customers, driving adoption, expansion, retention, and ROI. Serve as a trusted advisor, helping customers achieve objectives and transform processes using Anaplan. You will also identify customer pain points and guide them on how Anaplan can address their specific needs, leading Quarterly Success Reviews and expanding Anaplan.