Senior Technical Support Consultant

As a Senior Technical Support Consultant for Unit4 ERP, you will be the first point of contact, addressing IT and Business Application related inquiries for our solutions. You will deliver professional, efficient, and effective support to Unit4 customers, resolving support cases and completing various related tasks. Your responsibilities include progressing issues to resolution, liaising with colleagues and R&D, investigating application defects, and highlighting potential escalation risks. You will also handle customer escalations, taking ownership of complicated issues and ensuring customers are kept informed of progress. The role involves identifying opportunities for service improvement.