Remote Customer service Jobs

• Onboard and train business clients to understand the staking process and Kiln's staking services.
• Address client inquiries related to staking and guide them through the resolution process.
• Communicate new features and improvements to the staking platform.

The Warranty Coordinator is responsible for coordinating all aspects of warranty for European markets. The core function is to provide retailers with support to ensure customers’ vehicles are repaired in line with the company's warranty compliance and procedures. The role involves supporting retailers on warranty questions and reimbursement queries, creating warranty content, and performing retailer round tables.

• Deal with clients’ inquiries via live chat, email and telephone.
• Perform personal clientele analysis and take actions as required.
• Handle client inquiries appropriately and ensure that high level service is provided.

• Answer queries from French and English customers via email.
• Work autonomously with measurable results.
• Identify and document bugs, working with the R&D team to resolve them.

Manage and optimize the company’s accounts receivable processes. Ensure timely and accurate invoicing, collections, and reconciliation. Foster positive relationships with clients and internal teams.

Accountable for managing contract fulfillment with focus on time, quality and cost. Responsible for identifying and managing opportunities in contract related standard/product business. Coordinate service delivery activities between organizational units and supervise their work.

Manage a portfolio of strategic client accounts to foster long-term business relationships. Increase client satisfaction through regular meetings to understand business needs and objectives. Act as a technical expert and evangelist to train and upskill teammates within Azure.

Assist clients in booking flights, accommodations, and vacation packages tailored to their preferences. Provide personalized travel recommendations using our trusted supplier network. Manage client relationships, ensuring seamless communication and top-notch customer service.

Guide new customers through the onboarding process, ensuring a positive introduction to CoinGecko’s API service. Build and maintain strong customer relationships with key accounts, acting as their main point of contact. Provide prompt and efficient customer support via various channels and troubleshoot customer issues.

• Deliver a world-class support experience to global customers via email, chat, and video.
• Troubleshoot technical issues across AI agents, integrations, workflows, and prompt behavior with speed and precision.
• Drive rapid resolution of high-priority issues, escalating to Product, Engineering, or QA when needed.