Provide initial and timely responses to support cases for topics like billing, pre-sales, optimization, or implementation.
Triage support cases by directing users to documentation, code examples, or escalating to specific team members.
Monitor feedback channels such as GitHub Issues and Discussions, and identify tooling improvements to enhance support efficiency.
Supabase is the Postgres development platform that provides a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company is born-remote and open-source-first with around 400 team members across 60+ countries and over 540,000 community members.
Build and lead the Customer Growth function spanning CSM, Growth Advisory, Growth Advocacy, and Customer Enablement.
Own segmentation and coverage strategy across the full customer base, deciding how RevenueCat helps customers grow.
Drive product adoption and create a customer-insight loop that turns frontline evidence into product and education improvements.
RevenueCat removes the headaches of building and scaling in-app subscriptions. It's a remote-first crew of 150+ across 25+ countries, guided by values like Customer Obsession and Always Be Shipping.
Audit and analyze functional needs by planning and leading meetings with accounting firms.
Manage migration projects end-to-end, ensuring clear documentation and cross-team collaboration.
Prepare and configure Pennylane for existing business processes, conduct tests, and support post-migration.
Pennylane is a French fintech that builds an all-in-one platform uniting accounting firms and business leaders to streamline financial management. With 1,000 employees across 25 countries and a 4.9/5 Glassdoor rating, they offer a flexible remote culture and are backed by Sequoia Capital.
Lead the Support team, defining service standards and SLA targets for response time, resolution time, and customer satisfaction.
Build escalation infrastructure and self-service capabilities to enable global 24/7 coverage and deflect common issues.
Drive retention and expansion by analyzing ticket patterns, reporting on metrics, and surfacing systemic issues to Product and Engineering.
Syllo is defining the Litigation AI category with the first unified platform to autonomously manage the entire litigation lifecycle. Founded in 2019 by litigators and engineers, we have doubled our team in six months and are backed by top-tier VCs, serving Fortune 500 and AmLaw 200 firms.
Manage end-to-end patient access case activities including benefit verification, prior authorization, appeals, and pharmacy coordination.
Apply pharmacy technician knowledge to review prescriptions, identify barriers, and coordinate with providers, payors, and pharmacies.
Maintain accurate case documentation and communicate effectively with patients, healthcare professionals, and internal teams.
PRO-spectus is a patient services company that strategically navigates the patient access process from prescription intake through treatment initiation. The company fosters a supportive, teamwork-driven culture with a focus on improving patient lives, though its exact size is not specified.
Own the end-to-end training relationship for Syllo's largest accounts, delivering white-glove service that drives retention and expansion.
Design and execute account-specific learning programs tailored to workflows and role requirements.
Produce monthly and quarterly learning analytics reports and capture client feedback to inform product improvements.
Syllo is a software company in the legal space that offers an AI-powered litigation workspace for lawyers. They are a lean, fast-moving, multi-disciplinary team led by exceptional lawyers and engineers who value accountability and respect.
Monitor staff performance and provide coaching to achieve targets.
Manage own client portfolio while delivering extraordinary customer service.
Ensure workload balance and promote teamwork.
Navan Premier is a travel management company that provides high-end corporate travel services. It is a growing team focused on delivering exceptional customer service and fostering a harmonious work environment.
Own the relationship with key stakeholders including executive sponsors for value amplification.
Own retention and renewal outcomes by proactively managing health and risk.
Drive growth by identifying expansion signals and building business-value cases.
Conexiom provides an Intelligent Order Automation platform powered by CoreAI to eliminate manual work for manufacturers and distributors. With over 20 years of innovation and a Microsoft Azure foundation, they build inclusive culture and trusted products.
Enlighten property owners about their insurance policy coverage and how Metro works.
Conduct virtual or in-person walk-through inspections to identify covered property damage.
Provide exceptional customer service, interpret policies, and process claims paperwork.
Metro Public Adjustment helps homeowners receive the maximum amount they are entitled to from their insurance claims. It is a trusted 30-year-old business that provides ongoing training and flexible scheduling options.