This Customer Solutions Consultant role supports the activation, growth, and retention of self-service customers, ensuring alignment with their goals post-implementation. You'll prioritize and manage a scaled book of business, driving relationship value through proactive and reactive customer engagement. Your focus will revolve around supporting SMB and MME customers, resolving inquiries, and offering AI expertise.
The Customer Service Agent enhances the Hims & Hers customer experience by addressing non-medical inquiries through phone, email, chat, and EMR systems. This role contributes to the mission by ensuring high levels of customer satisfaction, productivity, and quality in every interaction. All Customer Service Agents on the Hims & Hers Team work remotely from home.
Resolve customer care and deal with escalations coming from customer cases or customer facing teams from Granicus. Coordinate effort and response, identify systems and procedures issues and drive positive action for change and resolution on behalf of Granicus customers. Provide enhanced support to Government Experience Cloud Services customers.
The Member Support Representatives are the first line of assistance for users of Parchment's products within Higher Education and K12 Institutions we serve. The MSR is there to assist the Office of the Registrar, Admissions, IT and other key stakeholders from implementation throughout the life of the engagement. Directly supporting students in course discovery and registration through email, chat and voice channels.
The Customer Service Representative needs to be a dedicated, detail-oriented, and outgoing individual for our customer service team and will be responsible for managing interactions with doctors, handling contract processes via DocuSign, and ensuring a professional yet friendly experience for our clients.
Empathize with every aspect of the customer journey and understand customer's needs to help through onboarding. Deliver adoption insights and coach customers to be Voxy product experts. Maintain high customer engagement and partner with Key Account Managers to drive retention, explore upsell opportunities, and translate business needs into new solutions.
Engages the guest with an unmistakable sense of courtesy, generosity, and professionalism while ensuring that every guest request or challenge is handled promptly with genuine care and escalated when necessary. Maintains and clearly communicates appropriate, site-specific knowledge regarding all hotel and room features and amenities for requested properties. Answers incoming calls in a polite, friendly and professional manner using a cheerful and pleasant voice.
Empower is hiring an AI Support Specialist to take ownership of our AI Agent and help us deliver fast, accurate, and scalable support to our customers. The Support team is often the first line of contact with customers, and AI is becoming a big part of how we scale that experience without losing quality. You’ll have the chance to shape how we use AI to help people and do it in a thoughtful, high-impact way.
Work with district and school leaders across the country to plan effective implementations and transform instructional practice in every classroom. Navigate complex discussions, build strong relationships, and be organized and detail-oriented. Command attention and deliver effective trainings in both online and in-person formats. 30% travel is required.
As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance. Provide top-level technical support to customers, resolving queries and issues effectively and promptly. Diagnose and troubleshoot technical problems with products or services, collaborating with other members of the support team to resolve complex issues. Ensure customer satisfaction through courteous and professional interactions.