Remote Customer service Jobs

Point of contact for clients with escalation of issues. Resolves issues in a timely manner by working with the wider team. Manages Client expectation and sets expectations with Payroll Services Team both In-house & Partner Teams. Communicates with Clients, Stakeholders, Partners, Manager in a consistent manner. Ensures timely and accurate service delivery as per client SLA’s.

Engage in regular communication with physicians, medical office staff, outside sales representatives, and internal medical staff to support, document, and coordinate patient hub services. This involves inbound phone calls, issue ticket management, and live chat, interactively working with patients and healthcare providers to complete enrollment, coordinate pharmaceutical distribution, answer inquiries, and help coordinate access to therapies.

As a Customer Support Specialist at Espresa, you will provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will manage escalations, interface directly with enterprise customers, and maintain high levels of customer satisfaction. This role requires working 9am - 5pm on East Coast hours, Monday - Friday.

The Learner Support Manager will engage with learners across multiple campuses from a strength-based and solutions-focused perspective, collaborate to identify resources, and navigate challenges related to public benefit programs, ensuring learners' well-being and professional success.

As a Client Services Associate, you will be a critical member of the team, acting as a trusted resource and advocate for clients by providing excellent service, operational accuracy, and relationship-building across multiple channels. Proactively handle complex client needs, solve problems, build trust, anticipate needs, and deliver a seamless experience.

Be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience. You’ll inspire and empower them to take action against food waste and to become part of the movement. You will be the main point of contact for customers and partners ensuring they receive outstanding support by answering inquiries through email, chat and phone.

As an Onboarding Coach you will support customers and internal teams in terms of all general billing questions. As an Onboarding Coach , you will make our company motto of “more reservations, happier guests” a reality by providing outstanding support to our customers around the world.

We’re hiring a Documents Team Lead to manage a team of agents who handle escalated documentation issues, fraud prevention, and onboarding quality for professionals using the Clipboard Health platform. As the Team Lead, you’ll be responsible for agent performance, quality control, queue management, and cross-functional alignment. You’ll coach SMEs to apply good judgment, ensure documentation standards are followed, and help maintain trust and safety at scale.

As a Customer Success Manager at Swarmia, you will be a key advocate for our customers, ensuring they achieve their goals and derive maximum value from our platform. You’ll be responsible for onboarding new customers, providing ongoing support, and driving customer engagement. Your role will be crucial in building long-term relationships, reducing churn, and identifying opportunities for growth.

As a Technical Support Specialist, you’re at the heart of what drives Help Scout — their customers. You’ll help customers learn the best way to use Help Scout for their team and be a voice for the customer, ensuring the company is learning from customer experiences with the product. You'll troubleshoot potential bugs, document feature requests, and collaborate with the rest of the team to help elevate the voice of the customer.