Serve as the voice of Galileo, bringing the camper experience to life for families and prospective clients.
Efficiently manage and respond to a high volume of inquiries via email and phone, upholding Galileo's highest standards of service.
Proactively collaborate with external partnerships, ensuring exceptional customer service through clear communication and streamlined processes.
Galileo is a nationally recognized summer day camp dedicated to empowering young innovators to change the world. They have inspired hundreds of thousands of kids across 70+ diverse communities since 2002 and have been named one of the Best and Brightest Companies to Work for in the Nation four times.
Serve as the primary communication link between our expert MDR analysts and our customers.
Bridge the gap between technical incident response activities and customer understanding by onboarding new clients, managing communications, and answering technical questions.
Own the customer communication lifecycle during ongoing incidents, ensuring timely updates, clarity, and alignment on next steps.
Palo Alto Networks is united by a shared mission—to protect our digital way of life. They thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. They value trust, accountability, and shared success where your work truly matters.
Lead the onboarding process and design journeys that create fast, repeatable wins
Monitor customer health scores and proactively address churn risks
Create and maintain help docs, templates, and internal resources that scale customer education
Revio is a high-growth, AI-powered sales CRM that turns social followers into paying customers. Its platform combines an AI copilot, AI sales coaching, and a secure CRM for DMs, processing over 300,000 messages monthly and expanding to new platforms.
Thoroughly verifies and explains coverage to Policyholders, setting clear expectations on the claims process.
Sets reserves for anticipated losses, arranges vehicle inspections and rental authorizations, and makes referrals to specialty teams as warranted.
Serves as the primary customer contact and coordinates with other departments to ensure customer satisfaction and retention.
Mercury Insurance has been dedicated to helping people reduce risk and overcome unexpected events for over 60 years. They are one team encouraging growth, fun, and collaboration with diverse perspectives to serve customers from all walks of life.
Own broker relationships end-to-end, understanding their deals and driving platform value adoption.
Develop educational resources and community, serving as their internal advocate for product feedback.
Design and run community experiences, encouraging brokers to share wins and best practices.
Iconic is building the modern platform for business brokers – combining technology, support, and community to help brokers run more successful, scalable practices. They care deeply about execution, speed, and broker success, making it a great place to grow and influence product and strategy.
Act as the first point of contact for new and existing patients.
Provide timely, professional support across phone, email, and live chat/messaging.
Resolve customer queries efficiently, escalating appropriately when required.
HeliosX's mission is to make healthcare easier to access, faster to receive, and centered around the individual. The company was founded in 2013 and has grown without external funding, scaling profitably through technology, execution, and medical expertise.
Support new and existing Carrot customers for our Mid-market segment.
Act as a trusted advisor to HR benefits leaders and communicate the value of the Carrot product.
Proactively source opportunities from existing customers, focusing on expansion and customer success.
Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers.
Partner with customers to drive adoption of AI, speech, and developer tools.
Administer onboarding, enablement, and best practices to ensure successful product deployment.
Own commercial outcomes for assigned accounts, including renewals, upsells, and cross-sell opportunities.
Jobgether is a platform that helps job seekers find employment. They focus on AI-powered matching processes to ensure applications are reviewed quickly, objectively, and fairly.
Deliver consistently exceptional customer experiences to every Webflow user.
Assist customers in support queues utilizing various tools such as Zendesk, Zoom and Jira.
Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
Webflow is building the world’s leading AI-native Digital Experience Platform, and they're doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. They empower teams to design, launch, and optimize for the web without barriers.
Contact and communicate with providers to obtain required medical record documentation.
Respond to telephone inquiries promptly, professionally, and efficiently to provide resolution.
Analyze provider questions to determine the best use of resources to resolve the situation.
Empower AI provides federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. They leverage three decades of experience solving complex challenges in Health, Defense, and Civilian missions and are headquartered in Reston, VA.