Provide customer support for online customers by handling inquiries related to orders, product information, returns, and technical issues across various communication channels, including email, phone, and live chat. Play a key role in ensuring a seamless digital customer experience, resolving issues efficiently, and supporting daily e-commerce operations such as order processing, request for quote (RFQ) distribution, and platform access troubleshooting.

The Customer Service Representative will provide exceptional service to clients, ensuring their needs are met efficiently and effectively. This role requires strong written communication skills, the ability to analyze customer inquiries, and a commitment to delivering high-quality client services.

The Customer Success Manager (CSM) will develop customer relationships that promote retention and loyalty. They will work closely with internal and external customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. The CSM will play a critical role in ensuring customers achieve their desired outcomes, are satisfied with our products and services, and ultimately realize the value they expect from their investment.

The Customer Success Manager is responsible for retaining the account, helping grow the account, and increasing Instructure's market presence, focusing on supporting customers who have implemented Parchment, providing exceptional customer service to maintain strong relationships.

The Tier Three Support Engineer partners with R&D Engineering teams to investigate the most difficult technical challenges, shares this knowledge with customers and field teams, and supports the most important strategic cases. This role involves handling technical requests, investigating network/infrastructure issues, troubleshooting with customers, submitting bug reports, and contributing to knowledge bases, requiring a hands-on approach to solving problems and ensuring customer success.

Maximize the value that myCoketech creates with Coca-Cola customers and field service technicians by eliminating service calls. Provide efficient technical direction/resolution for fountain dispensers and coolers over the phone, field service technician support, parts order processing for customers, and general phone inquiries of a technical nature. Minimize customer downtime and reduce service costs, providing support 365 days per year, 24 hours per day.

The Director-Customer Success serves as a trusted advisor to clients, managing the team, delivering work on time and within budget, and driving new solutions. You'll manage a driven team of product, data, and integration engineers and designers to deploy our platform, addressing complex healthcare problems by understanding customer workflows and delivering solutions that enable scaling and adoption.

As the Director of Customer Success for Major Accounts in the US, you will be a critical leader in driving customer value, retention, and expansion within our most strategic accounts. You will be responsible for building and leading a high-performing team of 8-10 post-sales professionals, fostering a customer-centric culture, and ensuring the successful adoption and utilization of the Atlan platform.

The Operations Support Associate provides excellent customer service via telephone, email, and chat communication, performing provider communication, general imaging services troubleshooting, and the front line of both internal and customer inquiries. This team covers operations 24/7 365 days per year, instilling confidence in patients and stakeholders.

As a Care Coordinator, you are the patient's first point of contact ensuring excellent patient care and satisfaction within a fully remote, telehealth environment. Answer current and prospective patient questions and triage inquiries to the appropriate medical staff. Ensure accurate data flow and help support our members' labs, pharmacy, and other resource needs.