Provide exceptional customer service through virtual chat support. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment. Plays a crucial part in ensuring customer satisfaction and retention. Responsibilities include responding to customer inquiries, providing product information, and escalating complex issues.
Job listings
Europe
4w PTO
Deliver superior customer service for antivirus software, handling inquiries about accounts, subscriptions, and technical issues via phone and remote sessions; assist customers with product purchases, renewals, refunds, and account-related issues ensuring smooth, high-quality service; and guide users through the installation, reinstallation, and troubleshooting of antivirus software to ensure optimal functionality and security.