Supporting customers, courier partners and venues in different countries, via live chat and phone. Ensuring that the delivery operations run smoothly. Developing our support function together with the support team as well as other teams within Wolt. Great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset are needed.

This role provides ongoing customer contact and support to ensure complete customer satisfaction. It requires answering phones, directing calls, completing closing protection letters, conducting searches, and assisting the scheduling team. Additional duties include scanning, shipping, and customized mailings.

Join our Support team as a Support Associate! There is no typical day! You will support customers, restaurants, and courier partners by handling support, communicating via chat or phone, and finding solutions. This role requires weekend availability and fluency in Greek and English.

As an Escalation Specialist in our Resource Center, you will be responsible for providing basic transactional support to callers. This role requires strong communication skills, attention to detail, and the ability to multitask effectively. You will exercise sound judgment in an environment involving sensitive customer information.

Manage and enhance our guest communications; handle inquiries, provide information, resolve issues, and ensure a seamless communication experience for guests across multiple platforms, requiring excellent communication skills and attention to detail in a fast-paced environment.