Provide accurate insurance quotes and process policy changes while maintaining compliance with underwriting rules.
Deliver responsive customer service across phone, chat, and email in a fully remote call center environment.
Cross-sell insurance and membership products to meet customer needs and support sales performance.
Our partner provides insurance and membership solutions to customers. They are a large service-focused organization with a fully remote team and a fast-paced, high-volume environment.
Build and revise custom forms using an internal no-code form-building tool.
Understand client requirements and configure forms to map to existing platform fields.
Communicate with clients through Zendesk and provide support and training.
Truelogic is a leading provider of nearshore staff augmentation services, delivering top-tier technology solutions to companies of all sizes. The company has a team of over 600 highly skilled tech professionals based in Latin America, fostering a dynamic and values-driven culture.
Respond to inbound calls from existing customers to process service requests such as adding or removing vehicles and drivers.
Help customers with questions about insurance policies, coverages, and benefits, and make changes to existing policies.
Retain Jerry policyholders by actively finding solutions for customers at risk of cancellation.
Jerry.ai built the first app to manage all car ownership needs, from insurance shopping to repairs, and has grown to over 5 million customers since 2019. They are a remote-first team of 240+ employees, backed by Y Combinator, and have been profitable since 2024.
Provide customer support and technical issue resolution via phone, email, and chat for web and app-based products.
Support customers script-free by exercising good judgment and research methods to resolve issues.
Accurately record interactions in HubSpot and coordinate with internal departments using Slack, Jira, or Email.
FBS is a 100% employee-owned real estate software company with over 45 years of industry leadership. The company has a professional yet casual, resource-rich working environment and offers competitive pay, healthcare benefits, and employee stock ownership.
Provide exceptional customer service by promptly addressing and resolving customer inquiries and concerns.
Maintain a positive and professional demeanor while interacting with customers via phone, email, and chat.
Identify and escalate complex issues to the appropriate departments for resolution.
We help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience. We are a remote-friendly company that values growth and relationships in a friendly environment.
Monitor active communication queues and deliver urgent messages to healthcare providers regarding critical radiology findings.
Contact physicians, clinics, and hospitals according to established protocols and escalation procedures.
Ensure providers acknowledge receipt of communicated findings in accordance with compliance standards.
Altera Digital Health is a global healthcare IT innovator that develops technology to connect and inspire healthier communities. They are a passionate and gifted team committed to innovation and excellence, working to profoundly impact patients' lives.
Assist customers via phone, email, chat, and social media to ensure a positive experience.
Resolve inquiries efficiently using multiple systems and take ownership until resolution.
Maintain product knowledge and meet service level agreements while providing accurate information.
We provide finance and insurance solutions for the automotive industry, offering vehicle protection plans. With over 60 years of experience, we serve thousands of dealerships and financial institutions across the U.S.
Answer inbound calls and assist members with questions related to AAA memberships, delivering personalized solutions.
Engage with members using strong communication and a problem-solving mindset in a non-scripted environment.
Navigate multiple systems while multitasking and maintaining a positive attitude in a fast-paced telework setting.
AAA Auto Club Enterprises is the largest club within the national AAA federation, providing insurance and membership services to over 18 million members. With nearly 17,000 employees across 24 states, they foster a diverse and inclusive culture focused on delivering legendary lifetime service.
Schedule patient appointments for specified practice groups and multiple locations in a busy call center.
Perform new patient registration and update insurance information; respond to telephone inquiries.
Advocate for callers, instill loyalty, and provide efficient customer relationship management.
Henry Ford Health is a leading academic health system providing comprehensive care, including primary, specialty, virtual, and pharmacy services across Michigan and globally. With 12 hospitals and hundreds of locations, it employs thousands and fosters a culture of purpose, collaboration, and belonging.
Manage customer inquiries via phone, email, live chat, and social media with empathy and professionalism.
Collaborate with internal teams to resolve complex issues efficiently and maintain accurate CRM records.
Proactively follow up with customers and suggest improvements based on recurring issue patterns.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management. We are a small team that values trust, being go-getters, and transparency, expecting team members to uphold these core values.