Remote Customer service Jobs · Multitasking

Provide top-notch customer service in a fast-paced environment, answering questions and solving problems. Educate and assist customers and healthcare providers with Verisys services and data. Pragmatically and effectively communicate to both internal and external customers.

• Monitor social channels and promptly address client inquiries.
• Proactively engage clients and contribute to growing Kraken’s social media presence.
• Excel in high-pressure work environments and adapt to the dynamic landscapes of social media and cryptocurrency.

This role reports to Sleep Doctor’s Director, Support Operations. You'll work with patients to obtain corrected or missing documentation, review and process durable medical equipment and diagnostic orders, follow up with patients, manage patient and order flow from third-party ordering platforms, and schedule appointments for patients.

This is a remote, work from home position where you will schedule radiology appointments such as Breast Imaging, Dexa, Injections, MRI, CT, Ultrasounds and Fluoroscopy. Handle questions and concerns regarding patient imaging needs, document all patient/member interactions via management software, and respond timely to customer inquiries while maintaining effective relationships with customers.

Assist potential customers with navigating the online insurance shopping experience and obtaining quotes for their company’s health insurance options. Work with existing customers to answer and resolve basic administrative and billing questions, ensuring customer inquiries are responded to quickly and thoroughly. Contribute daily to the Support team’s mission to delight customers and help eliminate the fear of purchasing and using health insurance.

As a Client Outreach Coordinator, you'll work with the Client Operations team to ensure SimplyInsured’s customers are properly submitted and enrolled with their requested Insurance Carrier and the platform which is integral to providing outstanding service and a smooth onboarding process.

Assist travelers with reservations, provide prompt communication, and help ensure seamless guest experiences. Research hotel options and secure reservations. Support clients with availability, rates, and questions. Ensure accuracy and attention to detail in all bookings. Maintain professionalism and timely responses.

Provide customer service to those who have general questions regarding their funding, while also supporting our award-winning Account Servicing Department contributing to customer satisfaction and efficiency. Working collaboratively across the organization and interacting via phone, online, in writing, and face-to-face with internal and external customers. Graciously deal with changes in a fast-paced environment, enjoying multitasking within an innovative environment.

Handle player inquiries across chat, email, and phone with genuine care and efficiency. Resolve account, purchase, and technical issues while creating positive experiences. Collaborate with specialized teams to tackle complex cases and drive improvements to products. This role requires flexible hours, including evenings and weekends.

As a Customer Support Level 2 Regular, you will handle a wide range of inbound customer inquiries, serving as a primary problem-solver for complex issues. You're expected to independently resolve most issues, ensuring customer satisfaction through empathetic communication and deep product knowledge, adapting to diverse customer needs.