At clearer.io, Customer Support Executives deliver assistance with product knowledge and communication skills, exceeding customer expectations. You will be the first point of contact, offering support via live chat, assisting customers swiftly and expertly with logical thinking and platform knowledge.
We are seeking a Virtual Receptionist to handle inbound calls, answer inquiries, and book appointments for clients in the home services industry. You will represent clients as if you were part of their in-office team, greet callers warmly based on client’s guidelines, and schedule appointments using their CRM or scheduling platforms. Training will be provided to ensure you can confidently and accurately handle customer inquiries. During calls, you will take detailed call summary notes, capturing the customer’s contact information, reason for inquiry, and any other relevant details.
Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts, including handling customer inquiries, analyzing payment history, and communicating statuses. Hours are Monday-Friday, 7AM-7PM. Work with leading technologies and systems with a dedicated team of leaders and peers.
Seeking Part-Time Customer Service Reps to deliver exceptional service and solutions to customers through inbound calls and chat. This role is ideal for someone seeking a consistent weekly anchor shift with flexible opportunities to add more hours. Candidates must be available for full-time training, and the role requires availability every Monday.
In this role, you will be a member of a high-performing team providing service for SimplyInsured customers via chat, phone, and email and serve as a trusted representative. You will contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance. You will be empowered to propose process and product solutions to improve our customer experience.
Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls. Independently provide accurate information to resolve problems/issues that arise. Continuously educate one’s self with up-to-date and relevant information to support the customer service operations. Escalate complex issues as required.