The Customer Service Agent enhances the Hims & Hers customer experience by addressing non-medical inquiries through phone, email, chat, and EMR systems. This role contributes to the mission by ensuring high levels of customer satisfaction, productivity, and quality in every interaction. All Customer Service Agents on the Hims & Hers Team work remotely from home.
You will support the onboarding process, primarily focused on managing and owning the rebate application process for our clients with various utility partners. You will work hand in hand with your assigned Onboarding Manager, learning and growing into the overall Runwise onboarding process, removing barriers, addressing inquiries, and ensuring a frictionless path through the rebate application process.
You'll be the frontline ambassador of our commitment to exceptional customer service, assisting with account sign-ups or resolving in-game issues, ensuring that every customer interaction exceeds expectations. We're looking for individuals who are passionate about helping others, thrive on problem-solving, and find satisfaction in creating positive outcomes for our players.
Seeking a Customer Service Representative to join the Tailwind team, someone who will support guests and partners via chat, email, and occasional calls, resolving inquiries quickly, thoroughly, and professionally. The ideal candidate is proactive, detail-oriented, tech-savvy, and ready to work in a dynamic, fast-paced environment.
Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard. Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments. Create a lasting impression on every user through transparent, open, and honest communication. Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations. Show up everyday with a positive attitude and excited to help the team collectively reach its goals. Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions. Offer comprehensive technical assistance to both Web and Mobile app users. Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app
Working under general supervision, the Customer Service Representative I supports Wawanesa's dedication to delivering an exceptional and consistent customer experience by providing information and resolutions for our existing policy holders. Resolve complex inquiries by analyzing data using multiple information systems and policy/contract manuals. Deliver an exceptional customer experience in a fast-paced contact center environment.
Seeking a highly motivated and detail-oriented Remote Customer Service Representative to join our team. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service to our clients through various communication channels. This is a remote position, allowing you to work from the comfort of your own home.
As a Customer Support Executive, you'll play a vital role in ensuring customers have a seamless journey with resolving customer issues and ensuring swift response times. Measured through team KPIs, including resolution time and response time and answering customer inquiries.