Job Description
Approach user inquiries with a cool, open-minded approach and ensure concerns are heard. Gather information to efficiently reach solutions through cross-collaboration. Create lasting impressions through transparent communication and assist with Tier 1 inquiries, from account creation to gameplay. Bring a positive attitude and contribute to team goals.
Provide exceptional customer support via live chat, addressing account management and financial transactions. Offer comprehensive technical assistance to Web and Mobile app users, and facilitate a smooth onboarding experience, ensuring successful app adoption.
About Underdog
Underdog is the fastest-growing sports gaming company that aims to make sports more fun by pairing intuitive user experiences with innovative game designs.