Remote Customer service Jobs · US

• Act as the main point of contact, aligning client goals with H1’s capabilities and guiding process improvements.
• Build strong stakeholder relationships to drive adoption, share feedback, and influence the product roadmap.
• Drive success metrics such as NPS, CSAT, and ARR growth.

• Assist existing and prospective clients within our organization.
• Work with multiple clients throughout the day.
• Provide outstanding service and product knowledge.

Seeking bilingual (Spanish and English) Client Services Representatives to join our rapidly growing company. 100% remote position with uncapped earning potential. Must be a self-starter with excellent communication skills and leadership capabilities.

• Responsible for first-stage disputes generated by incoming calls.
• Analyze and resolve fraud and non-fraud disputes, recovering funds for members and Financial Institutions.
• Maintain knowledge of association and regulatory rules to diagnose chargeback or compliance cases.

• Resolve customer queries directly via help desk.
• Monitor team performance and ticket queues to ensure prompt resolution.
• Maintain and update internal and external support content based on common queries.

Support the post-sale project deployment of managed services contracts. Oversee daily operations of a customer service team to ensure high-quality customer experience and operational efficiency. Build and maintain strong customer relationships, address inquiries, and resolve escalated complaints.

Support the post-sale project deployment of managed services contracts. Oversee daily operations of a customer service team to ensure high-quality customer experience and operational efficiency. Build and maintain strong customer relationships, address inquiries, and resolve escalated complaints.

• Lead the Client Success organization, including Client Management, Customer Success Engineering, Support, and Education Services.
• Drive retention excellence by ensuring clients renew subscriptions and achieve target retention metrics.
• Develop expansion revenue through strategic upselling/cross-selling initiatives and client advocacy programs.

• Booking hotels, flights, vacation packages, and custom itineraries.
• Using our trusted supplier partnerships to score amazing deals and upgrades.
• Building lasting relationships through five-star service.

• Handle customer requests via phone, chat, and email with phone as the primary focus.
• Analyze information to provide accurate troubleshooting and resolve issues.
• Assist with device installation, app setup, and configuration.