The Member Support Representatives are the first line of assistance for users of Parchment's products within Higher Education and K12 Institutions we serve. The MSR is there to assist the Office of the Registrar, Admissions, IT and other key stakeholders from implementation throughout the life of the engagement. Directly supporting students in course discovery and registration through email, chat and voice channels.
Empathize with every aspect of the customer journey and understand customer's needs to help through onboarding. Deliver adoption insights and coach customers to be Voxy product experts. Maintain high customer engagement and partner with Key Account Managers to drive retention, explore upsell opportunities, and translate business needs into new solutions.
Engages the guest with an unmistakable sense of courtesy, generosity, and professionalism while ensuring that every guest request or challenge is handled promptly with genuine care and escalated when necessary. Maintains and clearly communicates appropriate, site-specific knowledge regarding all hotel and room features and amenities for requested properties. Answers incoming calls in a polite, friendly and professional manner using a cheerful and pleasant voice.
Work with district and school leaders across the country to plan effective implementations and transform instructional practice in every classroom. Navigate complex discussions, build strong relationships, and be organized and detail-oriented. Command attention and deliver effective trainings in both online and in-person formats. 30% travel is required.
As a Customer Support Representative, you will assist engaged and married couples with their wedding planning journey, as well as provide support for their wedding guests, family, and friends. You will manage inbound calls, meet productivity expectations, de-escalate situations, and provide product education. You will also collaborate with other agents to identify pain points and improve the overall customer experience.
As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews.
We're looking for a Customer Success Specialist who enjoys helping people, communicates clearly and kindly, and can turn confusion into clarity. This role requires you to be a guide, a problem-solver, and advocate for the user experience, impacting how people experience and succeed with our product.
This role ensures the smooth, high-quality delivery of our brand strategy and creative work. You’ll act as a bridge between our clients and internal teams, managing timelines, deliverables, communications, and coordination from kickoff through completion. This is a 3–6 month contract with the strong potential to transition into a full-time role.
Seeking a detail-oriented and self-motivated Medical Only Claim Representative to join our team, managing medical-only workers’ compensation claims for a variety of accounts and industries across the Arkansas jurisdiction, which is a great opportunity for someone looking to build a long-term career in claims with growth potential into more advanced roles.
As a Client Experience Specialist, you'll help thousands of Americans connect with financial advisors. You will be the frontline voice of the company, facilitate communication, and schedule meetings between investors and financial advisors. You will engage directly with consumers via outbound calls (200+ calls/day expected) and consistently meet or exceed individual and team performance metrics. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT.