Provide high-touch operational support and specialized coordination across customer workflows.
Manage complaint and escalations investigations and resolution end to end.
Collaborate cross functionally with internal teams to resolve issues and advocate for clients.
Lyra Health provides evidence-based mental health care, serving over 20 million people globally. The company has published more than 35 peer-reviewed studies and delivered unmatched outcomes.
Assist clients with making and managing reservations for hotels, resorts, and travel-related services.
Provide clear and professional communication regarding booking details and availability.
Maintain organized records of client bookings and respond to customer questions as needed.
We are a hospitality and travel company focused on providing reservation and booking services to clients. We offer a supportive, collaborative team culture with ongoing training and development.
Lead global customer operations strategy, standards, and performance across the US, UK, and India using a follow-the-sun model.
Use data, customer feedback, and operational insights to identify opportunities and drive measurable improvements in service delivery.
Partner with Sales, Marketing, Publishing, and Customer Experience to enhance processes and the end-to-end customer journey.
The company provides education-focused products and services, supporting educators, institutions, and learning communities globally. It is a global organization with a culture centered on collaboration, continuous improvement, diversity, and employee development.
Oversee a team of Patient Outreach Coordinators and Onboarding Specialists to ensure compliant and effective patient communications.
Coach team members on calling best practices and conversational techniques to address patient concerns.
Manage workflows, audits, and collaboration with hospital sites to optimize outreach operations.
Shields Health Solutions partners with hospitals to enhance their pharmacy services by connecting patients with hospital-based pharmacies. The company is dedicated to improving patient care and operates with a focus on teamwork and growth.
Act as a reliable operational partner for enterprise partners, managing complex account configurations and routine updates.
Respond to customer questions and troubleshoot basic technical issues via email in a timely, friendly manner.
Follow detailed Standard Operating Procedures and perform data entry tasks with speed and precision.
Brightwheel is the largest platform in early education, trusted by millions of educators and families every day. It is a three-time Cloud 100 company with a distributed team across US time zones.
Lead enterprise implementations from sales handoff through launch, managing scope, milestones, risks, and resources.
Drive post-launch customer success, including adoption, value realization, and renewal strategies.
Establish governance through steering committees, business reviews, and cross-functional alignment.
Ovatient is a virtual-first healthcare services company that delivers accessible virtual primary care, urgent care, and behavioral health in partnership with health systems. Founded by The MetroHealth System and MUSC Health, the company values ownership, respect, systems thinking, boldness, and connected care.
Answer inbound calls from Medicare Advantage members and providers with empathy and professionalism.
Handle inquiries regarding benefit eligibility, enrollment, and claims status while conducting thorough research.
Navigate multiple systems to resolve issues and advocate for members, ensuring first-call resolution.
Johns Hopkins Health Plan provides health insurance services to members. It is part of the Johns Hopkins Health System, a large organization with a diverse team of healthcare professionals.
Serve as a point of contact for client inquiries and support requests.
Assist with coordinating services, scheduling, and follow-ups.
Provide clear and professional communication regarding updates and next steps.
We are a travel and hospitality services company focused on providing exceptional client experiences. We offer a supportive and collaborative team environment with opportunities for growth.
Call clients whose accounts have recently fallen behind and reach a real conversation.
Find out what actually happened to drive the right solution and secure a commitment.
Document every contact accurately and bring what you learn back to the team.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt. We are growing quickly and looking for new collaborators to help us reach the next level.
Own the end-to-end prescription experience for a portfolio of newly onboarded practices and escalated cases, from first submission through final determination.
Become an expert in navigating prior authorizations across insurance plans, pharmacies, and affordability programs to get prescriptions processed quickly and correctly.
Operate in a case-management style: investigate the full history of a case, identify where something has stalled, loop in and escalate to the right internal teams, and follow through until it's resolved.
Generator Health exists to ensure administrative friction never stands in the way of a patient getting the medication they need. The company is a remote-first organization that values ownership and operational rigor, though its size is not specified.