Manage the complete post-sales relationship for a portfolio of enterprise customers, acting as the primary point of contact throughout onboarding, adoption, renewal, and expansion.
Develop customer success plans aligned with business objectives, translating AI adoption goals into measurable outcomes and value realization strategies.
Monitor customer adoption, platform usage, and engagement metrics to identify risks, improve satisfaction, and support long-term retention.
This company specializes in enterprise AI solutions, helping organizations adopt cutting-edge AI technologies. The team is collaborative and focused on solving complex technical challenges, with opportunities for professional growth.
Performs advanced financial clearance activities for complex cases, ensuring adherence to regulatory and payer requirements.
Serves as a subject matter expert, providing training and guidance to less experienced team members on processes and compliance.
Oversees complex point-of-service collection efforts and initiates outbound calls for high-dollar financial discussions with patients.
Ensemble provides technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They are a multi-award-winning company with over 2,000 employees and a culture focused on empowerment, collaboration, and innovation.
Provides technical support and training for Axalta products in the Economy segment to collision shop customers.
Diagnoses and resolves product performance issues and leads training sessions on application techniques.
Maintains expert knowledge of all Axalta brands, supports new customer installations, and collaborates with sales teams.
Axalta is a global coatings company that provides innovative, colorful, and sustainable solutions. With over 150 years of experience, they serve more than 100,000 customers and coat 30 million vehicles annually, driving toward a 2040 carbon neutrality goal.
Deliver exceptional support across chat, phone, and email, handling multiple conversations simultaneously.
Instill trust by communicating clearly, honestly, and with empathy, guiding consumers to resolution.
Educate consumers on products, policies, and processes while maintaining accurate documentation.
Green Thumb Industries promotes well-being through the power of cannabis. The company culture is humble, hardworking, grateful, transparent, collaborative, and growth-oriented.
Support and maintain customer relationships and operational procedures for Synapse Select PACS software.
Act as a liaison between customers and internal departments to address billing and contract issues.
Provide administrative support including scheduling meetings and managing cancellations.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. The company is part of a global group with over 70,000 employees, focused on collaborative and flexible work environments.
Provide friendly, solution-focused support to the gaming community via Intercom.
Troubleshoot technical issues related to game assists, compatibility, and platform features.
Collaborate with the testing team to verify and reproduce user-reported technical issues.
Wand builds game customization and guidance tools to help players have more fun in their favorite PC games. The company is a small, community-first team of passionate gamers dedicated to making gaming accessible to everyone.
Develop strategic plans for national training programs and content to equip women for ministry in evangelical churches.
Serve as a thought leader and public voice, speaking, teaching, and writing to advance key messages for church leaders.
Build and cultivate networks of women's ministry leaders and oversee content development across multiple formats.
Lifeway is a Christian resources company dedicated to making disciples of Jesus Christ. With a strong Work from Anywhere culture, they offer comprehensive benefits and host all-team meetings several times per year.
Lead and develop a team of 8-15 customer care employees through coaching, performance reviews, and workload management.
Drive team performance and quality by monitoring KPIs, conducting audits, and ensuring consistent adherence to standard operating procedures.
Collaborate cross-functionally to improve customer experience and retention, using tools like PowerBI and Salesforce to track trends and coach to gaps.
Culligan Quench provides on-demand filtered water solutions to eliminate single-use plastic bottles, serving over 120,000 customers across North America. With more than 1,600 team members and headquarters in King of Prussia, PA, the company values innovation, customer focus, and operational excellence.
Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
Own portfolio health and retention, using account health signals to prioritize team efforts.
Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.
Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.
Manage telephone number transfer requests and support number purchasing activities.
Communicate with customers and carriers to troubleshoot issues and ensure accurate processing.
Learn and apply telecom concepts while contributing to process improvements.
The company operates in the telecommunications industry, providing number portability and communication services. It is a fast-moving, technology-driven environment with a collaborative, multicultural workplace.