Instructure creates intuitive products to simplify learning and personal development, facilitate relationships, and inspire people in their education and careers. The company has a culture rooted in inclusivity and support, offering flexible work arrangements and competitive benefits.
Benefits Overview
7 of 7 jobs
Learning stipends
(6)
Mental health support
(6)
Flexible work
(5)
Time off
(5)
Wellness programs
(4)
Competitive compensation
(3)
Employee recognition
(3)
Equity
(3)
Wellness
(3)
Ownership program
(2)
Recognition program
(2)
Employee ownership
(1)
Flexible work culture
(1)
Motivosity
(1)
Ownership
(1)
PTO
(1)
Technology
(1)
Tuition
(1)
Act as a liaison and cultivate exceptional experiences through high-value, consultative engagements with Higher Education customers using Parchment.
Manage a book of 200-250 accounts, assisting with renewals, expansions, cross-selling, and overseeing the commercial motion including quoting and closing contracts.
Demonstrate mastery of Parchment products, work cross-functionally, meet revenue and satisfaction goals, and occasionally travel for meetings and conferences.
Own communication in the Customer Success inbound queue (email/slack/Jira), acting as the primary point of contact for non-technical customer inquiries.
Leverage AI-powered tools to enhance daily productivity, rapidly synthesizing customer context and accelerating the resolution of complex inquiries.
Triage incoming requests to distinguish between support issues, strategic adoption blockers, and commercial opportunities.
Draft, review, negotiate, and administer a wide variety of commercial contracts, including sales agreements, vendor agreements, partnership agreements, and non-disclosure agreements (NDAs).
Collaborate closely with internal stakeholders across sales, legal, finance, and product teams to understand business requirements and ensure contracts accurately reflect agreed-upon terms.
Manage the contract lifecycle from initiation to execution and renewal, utilizing contract management software to track key dates, obligations, and amendments.