Instructure

The Regional Vice President – EMEA Channel will lead and grow Instructure’s indirect sales operations across Europe, the Middle East, and Africa, expand our market presence through a high-impact partner network, and enable growth at scale. You will manage your team of Channel Account Managers and Account Executives to align with Channel Partners and achieve quota attainment.

Shape and execute the product strategy across Parchment’s platform, driving innovation, and ensuring the successful delivery of solutions that connect and meet the evolving needs of diverse stakeholders. This role involves defining product strategy, roadmap development, team leadership, cross-functional collaboration, market and customer insight, and product lifecycle management.

The Member Support Representatives are the first line of assistance for users of Parchment's products within Higher Education and K12 Institutions we serve. The MSR is there to assist the Office of the Registrar, Admissions, IT and other key stakeholders from implementation throughout the life of the engagement. Directly supporting students in course discovery and registration through email, chat and voice channels.

The Email Marketing Coordinator will support the execution of customer and partner email marketing programs across the globe working closely with email marketers, content creators, and cross-functional stakeholders to help bring campaigns to life. They will be an essential part of the growing email marketing team, learning the ins and outs of lifecycle marketing, campaign operations, and marketing automation systems.

Coordinate and process accurate and timely payrolls across multiple APAC jurisdictions. Ensure compliance with local tax laws and labor regulations, collaborating with third-party payroll vendors, and supporting internal stakeholders with payroll-related inquiries.

The Sales Development Representative introduces the Instructure Learning Platform to new clients through outbound contacting, trade shows, email campaigns and response to inbound leads. The SDR owns and manages the prospecting for a designated territory and creates quarterly plans to achieve quotas. Additionally, SDRs provide regular, accurate forecasts and update lead status using Salesforce.

Documentation Specialists serve as the cornerstone of self-support infrastructure, adeptly navigating incoming communications regarding new or enhanced products/features. They discern the implications for existing how-to documentation and determine the necessity for new materials. With a keen eye for detail, Documentation Specialists meticulously familiarize themselves with the intricacies of the product/feature.

Customer Success is absolutely vital to Instructure's long-term success and profitability, and to helping their customers achieve their goals. As a Customer Success Manager (CSM), you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data.

This Solutions Engineer (SE) role guides prospective customers in their Instructure Learning Platform evaluation process, focusing on Canvas LMS, Studio, Catalog, Credentials, and Impact. As the primary knowledge resource for the sales team, the SE actively drives the functional and technical evaluation stages, serving as the key technical advisor and product advocate. This position requires communicating complex education and technology concepts to stakeholders.

This role leads a team of four business units, overseeing the strategic direction, operational excellence, and overall health of Parchment's member base. Reporting directly to the SVP of Customer Success, you will be instrumental in ensuring an exceptional member experience, driving significant member retention, expansion, and advocacy, and contributing directly to Parchment's and Instructure's continued growth and market leadership.

As Sales Development Representative (SDR), you will create and qualify leads, setting meetings, and managing the top of the sales funnel to support our Higher Education sales team. Qualify leads through value-based conversations with key stakeholders in Higher Education institutions. Research, identify, and manage accounts using various outreach methods.

Create and execute go-to-market and professional skills enablement programs that support Instructure’s go-to-market teams in APAC as well as contribute to the programs applicable to all audiences globally. Collaborate closely with the enablement team, the regional sales, and CX organizations, as well as other Instructure teams including revenue operations, channel operations, product, marketing, and product marketing to design and deliver content.

As a Senior Full Stack Software Engineer, you'll play a key role in a diverse, innovative team driving the development of our transformative SaaS services for digital learning and credentialing services. We believe in curiosity, education, and technology, nurturing excellence in an Agile and DevOps environment that promotes innovation. You will take comprehensive ownership of technical aspects, ensuring product usability and viability.